Gambling destinations and the effect of gambling results on tourist satisfaction and loyalty

ABSTRACT

Tourists visiting gambling destinations are likely to participate, to some or to a great extent, in gambling activities. Therefore, their gambling experience contributes to the evaluation of their experience at the destination. This study investigates the effect of gambling results on the overall satisfaction and loyalty of 7431 tourists visiting Macao by estimating a set of ordered probit models. The results indicate an asymmetric effect on the overall satisfaction: the negative effect of a losing outcome outweighs the positive effect of a winning outcome. Both winning and losing gambling outcomes have a positive and similar effect on the likelihood to recommend the destination, and the likelihood to revisit is affected in a positive way only by a winning outcome. The main determinants of tourist satisfaction and loyalty are further verified and the influence of tourist profile variables is also explored. Theoretical and managerial implications are outlined based on the results.     

A Re-examination of the Legalization of Casino Gambling from the Japanese Tourist Perspective: A 10-year Review

With the explosion of casino development in the Asia Pacific as well as the USA, casino gambling has become more culturally embraced as a recreational activity. The purpose of this study was to re-examine the legalization of casino gambling in Hawaii from Japanese-speaking tourists' perspective and compare these results with a previous study completed a decade before. With the continuing decrease of Japanese visitors to Hawaii, and with the importance of the Japanese market to Hawaii's economy, state officials are considering other forms of tourism to help revive the Japanese tourism market and increase Hawaii's global competitiveness. By analyzing the responses of the current Japanese-speaking tourists to Hawaii and comparing these responses with the Japanese tourists surveyed 10 years previously (1996), an attempt can be made to determine whether Japanese tourists in 2006 have changed their perception of the legalization of casino gambling in Hawaii. This research examines a number of challenges to consider concerning the legalization of gaming in an established tourism destination such as of Hawaii. Although the findings of this study indicate that the Japanese-speaking tourists have changed their perspective from past studies on the effects that legalization of casino gambling has in Hawaii, future research should focus on other segments of the tourist market.     

北京旅游景区旅游购物的现状及对策分析

旅游景区是旅游者购买旅游商品的重要场所,但是游客在北京旅游景区购买旅游商品的消费额非常低,对景区收入的贡献非常少.本文通过问卷调查的方式,分析了旅游者在景区购物的现状及消费行为特点,根据存在的问题提出了解决的对策建议.最后,围绕调查中反映的问题,对旅游景区发展旅游购物进行了理论分析.     

从旅游者角度对旅游目的地形象的探讨

旅游目的地形象是吸引游客最关键的因素之一,是旅游整体营销理念中的重要概念。本文从旅游者角度探讨了旅游目的地形象的可感知性与不可感知性,并提出了正确运用旅游地形象要素进行形象策划的观点。     

旅华外国散客旅游流地理分布和网络结构研究

散客旅游是全球主流旅游方式,入境散客市场在中国入境旅游市场中也占据重要地位。文章主要采用问卷法采集数据,研究样本总量1451份,运用地图分析法研究旅华外国散客旅游流的分布和扩散规律,运用社会网络分析法研究旅华外国散客旅游流网络结构特征。研究发现:散客以北京、广州和上海为主要出入境口岸,以香港为辅助口岸,旅游线路以单目的地、短线为主,平均到访目的地数量较少;北京和广州是单目的地散客的主要旅游目的地;多点散客旅游流集中分布在中国人口线东南部,以"北京—西安"之间的流量最大,并形成了长三角、珠三角、川滇3个区域性集中分布区;散客旅游流网络规模较大,但网络密度较低,整体结构松散,发育程度较差;网络具有小世界特性;网络中的节点可以划分成综合性节点、枢纽节点、重要节点和一般节点4种角色类型。文章首次从宏观联系的视角对旅华外国散客旅游流进行了整体研究,丰富和拓展了中国入境旅游流研究内容。     

The roles of perceived internal and external benefits and costs in innovation co-creation: lessons from Japan

The purpose of this study is to examine the factors that motivate tourists to engage in collaborative efforts with tourist destinations for the co-creation of innovative tourism products. Targeting tourists who have visited Tokyo for tourism purpose, the study verifies the antecedents of tourists’ intention to co-create, which include perceived benefits (PB), perceived costs (PC), subjective norms, and ability to co-create tourism innovation. This study further reveals that PC do not have a significant impact on tourists’ intention to participate in innovation co-creation activities, while the other antecedents play important roles. Also, separating PB and costs into internal and external factors, perceived internal benefits (PIB) play a significant role in motivating tourists to participate in co-creation, while perceived external benefits do not. Practical implications are provided for destinations such as Japan to encourage tourists to share their valuable knowledge to improve tourism products and services of tourist destinations.     

Reject or select: Mapping destination choice

The purpose of this study is to empirically explore tourists’ destination choice processes. Destination choices are investigated using a combination of data on destinations and on tourists’ individual destination choices. Data were collected in Munich/Germany in 2013 using personal interviews; 622 interviews were completed. This approach allows detecting reasons for the rejection or selection of certain types of destinations during the destination choice process. Results show that tourists often start the destination choice process with various combinations of destination types but act similarly when choosing the final destination. The investigation of tourist and destination characteristics results in a tourist typology that varies in regard to similarity and type of alternative destinations at different stages of the destination choice process.     

The influence of recreation experience and environmental attitude on the environmentally responsible behavior of community-based tourists in Taiwan

This study examines the relationships between recreation experience, environmental attitude, and the general and site-specific environmentally responsible behavior of tourists at Taomi and Smangus in Taiwan. The first is an agriculturally based community and the second home to one of Taiwan's ethnic minorities. A total of 862 usable questionnaires (432 for Taomi and 430 for Smangus) were collected in this study. The empirical results indicate that recreation experience is positively and significantly related to environmental attitudes among tourists. Environmental attitudes are also positively and significantly related to general and site-specific tourist behaviors and mediate the relationship between recreation experience and environmentally responsible behavior. The paper contributes to the literature by examining the structural linear relationships between recreation experience, environmental attitudes, and environmentally responsible behavior. This study suggests that tourism destination providers should provide pro-environmental activities, ecotourism experiences, and interpretations of environmental issues to enhance tourists' environmental attitude and general and site-specific environmentally responsible behavior, thereby potentially reducing the adverse environmental effect produced by tourists during daily life and at tourism destinations. Reducing the adverse environmental effect of tourism destinations will benefit the development of sustainable community-based tourism.     

MODELING SEQUENTIAL TOURIST FLOWS: WHERE IS THE NEXT DESTINATION?

This paper analyzes the subsequent decisions of tourists with respect to sequential destinations: why they visit a given destination after visiting a previous one and where they are most likely to go. Using a dataset from an on-site tourist survey in Nanjing, China, we study this decision process by partitioning it into three stages, and a nested logit model is used to estimate the determinants in each stage. Apart from the individual characteristics of tourists and destination attributes, we find that the spatial configuration of destinations (spatial structure) also tends to influence tourists’ destination choice. Finally, a series of simulations are carried out to understand the competition/substitution patterns between subsequent destinations.     

College youth travelers’ eco-purchase behavior and recycling activity while traveling: an examination of gender difference

ABSTRACT

With the limited research about youth tourists’ pro-environmental behaviors, this study was designed to examine the formation of college youth tourists’ eco-friendly purchase and recycling behaviors while traveling to tourist destinations. A quantitative approach with a structural analysis was used. Our results revealed that the proposed theoretical framework satisfactorily accounted for the variance in eco-purchase and recycling behaviors. The hypothesized associations among eco-concern, attitude, social norm, anticipated affects, and sense of obligation were in general supported, and such relationships contributed to triggering pro-environmental behaviors. Findings also indicated the mediating impact of moral obligation, attitude, and negative affect, and identified the salient role of moral obligation in determining eco-purchase and recycling activities. A test of metric invariance further explored the gender difference that exists in the relationships between eco-concern and anticipated affects and between attitude and moral obligation. This research provides meaningful insights into understanding college youth tourists’ sustainable tourism behaviors.     

美国休闲游客对中国作为国际旅游目的地的评价:基于IPA方法

运用IPA分析法对美国休闲游客对中国作为国际旅游目的地的评价进行实证研究,并通过统计分析探讨了到访美国游客与未到访美国游客对中国绩效性评价方面的差异。研究结果明确了中国今后在继续保持、表现过度、毋须优先和改善重点方面应关注的要素,并提出了具体的应对措施。     

Finisterre: being and becoming a myth-related tourist destination

The phenomenon of travelling to myth-related places has had a revival in recent decades, warranting an investigation of how such places are perceived by today’s tourists. While established myths and the specific places they are associated with have been extensively researched, there is as yet relatively little research on how tourists appropriate and rework conventional myth-based place meaning and identity. The aim of this article is to contribute to wider debates on place, meaning and identity in tourism studies particularly as regards myth-related tourist destinations. Relying on theories of place and identity, we highlight how mythical places and their identities are appropriated and consumed by and made part of individual tourists’ experiences. Drawing on qualitative interviews with tourists journeying to Finisterre in Spain, this article shows how tourists rework the classical symbolism surrounding mythical places and imbue these with new meanings and identities. Based on Finisterre as a case, our study found out that myth-related places have become tourist-driven attractions: at present it is tourist flows that shape traditional myth destinations.     

Characterizing destination networks through mobility traces of international tourists — A case study using a nationwide mobile positioning dataset

This article demonstrates how large-scale tourist mobility data can be linked with network science approaches to better understand tourism destinations and their interactions. By analyzing a mobile positioning dataset that captures the nationality and movement patterns of foreign tourists to South Korea, we employ a few metrics to quantify the network properties of tourism destinations, aiming to reveal the collective dynamics of tourist movements and key differences across nationalities. According to the results, the number of inbound tourists to destinations follows a log-normal distribution, which indicates a notable heterogeneity of destination attractiveness. Although this finding holds across different nationalities, we find that tourists from different countries tended to visit different places in South Korea. A community detection algorithm partitions South Korea into several tourism regions, each covering a set of destinations that are closely connected by tourist flows. The implications for transportation development and regional tourism planning are discussed.     

旅游者恢复性环境感知与游后行为意向——影响机制和边界条件

游客恢复性环境感知作为联结旅游体验和健康的重要环节,是游客与旅游地环境交融形成的综合性体验,是游客管理研究的新视角,但游客恢复性环境感知对游后行为意向的积极效用还未得到深入理解。文章从注意恢复理论出发,应用Mehrabian-Rusell模型,探讨游客恢复性感知、满意度对游后行为意向的影响及游客涉入的调节作用。通过问卷调查收集数据,得到547个有效样本,使用结构方程建模。研究发现:游客功能类恢复性感知(一致性、新奇)正向影响情感类恢复性感知(迷人、兼容性、逃逸);兼容性比迷人对满意度的正向影响更大;新奇比逃逸对游后行为意向的正向影响更大;兼容性与满意度在"一致性、新奇-游后行为意向"的结构中有多重链式中介作用;迷人、兼容性对满意度的影响受游客涉入的正调节。游客恢复性感知对游后行为意向的影响过程表现为"环境刺激认知-情感-意向"三阶段传递机制。最后讨论了上述发现对目的地营销与管理的启示。     

Behavioural adaptation to climate change among winter alpine tourists: an analysis of tourist motivations and leisure substitutability

Understanding market responses to climate change impacts has important implications for the sustainability of Australia's winter tourism destinations. Utilising a framework incorporating push–pull tourist motivations and the theory of leisure substitutability, this study sought to explore how winter tourists in Australia will adapt to changes in snow cover in Australia's alpine regions under future climate change scenarios. The results of a questionnaire completed by 231 respondents indicated that tourist motivations were related to behavioural adaptation, and that there is a general preference among the current winter market for spatial substitution in the event of poor snow. Those motivated by recreation specialisation or snow-related attributes were likely to opt for spatial substitution, while tourists motivated by self-expression and après ski activities displayed resilience to poor snow conditions. The results demonstrate a clear division between leisure-driven tourists who valued participation in sport, and experience-driven tourists, who displayed higher resilience to reduced snow under projected climate change scenarios. These results have practical implications for winter tourism destinations, both in terms of targeting experience-driven tourists in the case of reduced snow as well as the longer term sustainability and viability of winter tourism destinations.     

Examining How Country Image Influences Destination Image in a Behavioral Intentions Model: The Cases of Lloret De Mar (Spain) and Cancun (Mexico)

Understanding the importance of a country’s image in the behavioral intentions of tourists is essential for sun-and-sand destinations. This study examines an integrated model of behavioral intentions regarding two international tourist destinations, namely Cancun (Mexico) and Lloret de Mar (Spain). The results indicate that country image influences destination image; destination image influences value, satisfaction, and behavioral intentions; value influences satisfaction; and satisfaction influences behavioral intentions. These findings confirm that the country and destination images are different constructs, and that destination image is the key to attracting tourists. Additionally, there are some differences in the relationships hypothesized in the model among the destinations.     

基于旅游经历的目的地吸引力感知差异研究

关于旅游经历对旅游者目的地感知的影响,现有的研究文献从感知形象和感知价值等方面进行了探讨,但尚未出现从目的地感知吸引力角度进行的相关研究。目的地的初游者和重游者代表着两类具有不同旅游经历的目的地游客,本文的研究目的在于探讨二者对旅游目的地吸引力的感知及其差异。实证研究结果表明,目的地感知吸引力包含了整体环境吸引和观光体验吸引两个维度,重游者在整体环境吸引上的感知显著高于初游者,二者在观光体验吸引的感知上没有显著差异。     

Scale development for tourist trust toward a tourism destination

The increasing occurrence of tourist trust crises in various destinations in recent years has made tourism researchers and practitioners aware of the important role of trust. However, the previous literature has not provided a generally recognized scale for measuring tourist trust toward tourism destinations. In the current study, a qualitative analysis of social media posts and a quantitative examination of destination visitors were used to measure and validate tourist trust in a destination. The results revealed that tourist trust in a destination consists of five dimensions involving multiple stakeholders, including authorities, tourists, residents, employees, and the agency, which demonstrated that each party in the overall ecosystem of tourism destination plays a critical role in building positive tourist trust. Evidence from about 1100 tourists' responses at multiple destinations indicated that tourist trust has a significant positive impact on destination image. The study findings have many theoretical and practical implications.     

Gazes and faces in tourist photography

The article illuminates one of the central ethical questions concerning tourist photography: the ways in which tourists photograph local people in tourist destinations. In line with the previous research on tourist photography, the study suggests that tourists’ experiences of responsible behaviour become continuously re-defined and negotiated in relations with others. Through a hermeneutic phenomenological analysis of tourists’ accounts, the study focusses on the role of the face in photography; that is, how encountering the face of the other interrupts the photographer and calls for heightened responsibility and reflection. Drawing on the Levinasian idea of ethics as being-for-the-other, the article visualizes relational ethics that do not originate from the tourist’s gaze, but from the face of the other.     

基于地方情感的旅游目的地选择模型建构研究

旅游目的地选择模型建构的研究多数以微观经济学、认知心理学与市场营销学等为基础理论,较少从个体与地方感情连结的视角探讨游客旅游目的地选择决策行为。文章以旅游目的地选择为研究主轴概念,结合地方情感概念中的旅游目的地意象和地方依恋,根据研究文献梳理结果、基础理论界定模型建构的路径变量与逻辑框架,进而提出基于地方情感的旅游目的地选择模型及模型过程步骤。文章建构模型表明,游客旅游目的地选择始于旅游目的地意象的形成,随着整体认知意象的深化,游客对旅游目的地将产生地方认同感,再通过选择决策行为选择意向的旅游目的地从事旅游活动,通过对旅游目的地旅游体验的功能满足产生依赖感,最终形成对旅游目的地的地方依恋感。研究成果对于旅游目的地选择具有交叉研究的创新价值,对于旅游目的地市场战略规划实践活动而言具有参照价值。