IT project portfolio governance: The emerging operation manager

Today's information technology (IT) organizations are under pressure to meet or improve IT service levels for critical business functions. Various industry standards, such as the IT Infrastructure Library (ITIL) and the Control Objectives for Information and Related Technology (COBIT) standard, have gained wide acceptance as comprehensive methodologies for improving the effectiveness of IT management. The role of IT operations management is subsequently changing from a component orientation (such as networks, systems, storage, database, and applications) to managing business‐oriented, end‐to‐end IT services. This article presents a detailed analysis of available literature in order to identify the most appropriate competencies and necessary skill sets that will be needed by an operation manager for strategic business alignment.     

ITIL管理标准在医院IT运维服务管理中的实践探讨

医院多种IT软件系统和网络设备的并存,使得IT运维管理变得越来越复杂、技术难度也越来越高,因而有效利用现有资源,提高运维工作效率,不断提高IT运维管理人员和技术人员的业务能力,正逐渐成为医院IT部门高效运行的关键因素。本文结合课题组正在进行的研究,导入ITIL标准进行医院IT运维服务管理实践应用,旨在打通IT部门和业务部门之间的结构性障碍,全面系统地实施IT运维服务管理,规范IT服务管理工作,提高IT管理工作的效率。     

HR and IT capabilities and complementarities in knowledge-intensive services

The main premise of this article is that human resources (HR) and information technologies (IT) are central rather than support functions in knowledge-intensive services. By building management capabilities in both HR and IT, knowledge-intensive services can transform their business processes that, in turn, enable them to provide exemplary services to the customers. Our arguments are grounded in the three related theoretical frameworks of the resource-based view, organizational capabilities, and the theory of complementarities. We suggest that the research and practice in HR and IT fields may have to focus on HR and IT capabilities rather than HR practices or IT investments as the sources of sustainable competitive advantage since capabilities better fit the definition of a ‘resource’ than HR practices or IT investments. Further, organizational capabilities in both HR and IT may enable knowledge-intensive services to transcend the inherent tradeoff between cost and responsiveness. We also discuss the role of HR and IT in knowledge management.     

惠州供电局IT服务管理系统应用成效分析

为适应近年来IT系统的快速发展,提高IT系统管理及运维能力,更好的为企业提供优质的IT服务,惠州供电局采用基于ITIL为核心的IT服务管理方式,构建适合惠州供电局的IT服务管理系统。本文简单介绍IT服务管理的概念及标准,并对惠州供电局的IT服务管理系统的应用成效作详细分析。     

Setting the course for quality assurance in higher education

While the application of quality management and total quality management in higher education (HE) are discussed in literature, quality assurance (QA) of academic programs—the main services offered by higher education institutes (HEIs)—is yet to be fully understood. Scepticism prevails on how the principles of QA—having origin in manufacturing sector—can be applied in HE. The main question addressed in this article is ‘how the academic processes can be designed for QA?’ This paper suggests the use of systems approach for a number of reasons: first systems approach brings wide range of stakeholders into organisational consciousness. Second, it allows deployment of QA strategically through the development of a mission for the HEI. Third, it allows alignment and realignment of academic processes with the mission of the HEI. Finally, it allows systematic management of QA implementation with an essential focus on continual improvement. The mentioned elements are embodied in a framework consisting of a list of diagnostic questions to guide the integration of QA into academic processes. The framework should help HEIs integrate QA into academic programs with continual improvement as an essential ingredient.     

浅析中国现代酒店人力资源管理的4P模式

深化改革现代酒店人力资源管理制度,提升酒店人力资源管理水平是中国现代酒店行业一直关注的热点。而现代企业人力资源管理的4P模式,抓住HR管理的核心问题,为企业人力资源管理开辟了新的道路。将4P模式运用到现代酒店人力资源管理中,可以帮助酒店建立起一个以素质管理为中心、以职位管理为前提、以绩效管理为核心、以薪酬管理为关键的健全管理体制,使中国现代酒店实现行之有效的人力资源管理。     

燃气企业资源价值链的管理

以企业管理学、技术经济学、价值工程、价值链管理等为理论基础,从企业管理、经营环境和资源、价值链管理等方面进行阐述,用系统分析方法全新提出将企业管理、经营环境和资源、价值链管理融合形成具有企业特点的"资源价值链管理"理论,说明企业经营的核心是提高资源价值链的管理,保持经营成本的优化性。最后结合燃气行业的核心价值链和资源节点的实际状况对其应用进行了展望。     

BizTalk在仓储管理系统中的应用

随着企业信息化程度的不断提高,越来越多的应用系统被应用到实际的生产工作中来。然而企业中的应用系统之间并不都是相互关联、共享资源的。为了确保系统与系统之间数据是一致的、同步的,类似于BizTalk这种中间件的应用就越发重要了。本文介绍了BizTalk是如何实现仓储管理系统与SAP之间的数据交互的。     

The Impact of Company Resources and Capabilities on Global New Product Program Performance

Product innovation and the trend to globalization are two important and interrelated dimensions driving business today. In this article, the results of five published research articles on the topic of global new product development (NPD) are summarized to provide an integrated overview of the factors that impact global NPD program performance. The overall conceptual framework is based on three types of literature—NPD, globalization, and organization. The main theoretical approach for establishing relationships between factors is the dynamic capability/resource‐based view. Accordingly, factors linked to outcome are seen as operating on different organizational levels, with more actionable initiatives or ‘capabilities’ largely mediating the softer and longer term background ‘resources’ of the firm. The analyses are based on a broad cross‐industry sample of 467 firms (North America, Europe, B2B, goods/services). Three global NPD‐related background resources (global innovation culture, resource commitment, and senior management involvement), labeled the ‘behavioral environment’ of the firm, are identified and shown to be linked to global NPD program performance via the mediated effect of four specific NPD capabilities (NPD process, strategy, team, and IT/communication). A qualitative synthesis of the findings is provided, along with recommended management initiatives with which firms can enhance their performance in the global NPD effort. Both sets of factors are found to be essential and highly interrelated, but it is the strength of the behavioral environment resources that distinguish the best performing firms, setting the stage for success in global NPD.     

Examining the extent of and determinants for sustainability assurance quality: The role of audit committees

This study examines the extent of and determinants for sustainability assurance quality. Data comprise sustainability assurance statements published by the top 100 listed companies in Australia and New Zealand from 2017 to 2019. The findings indicate that Australian companies lead their New Zealand counterparts in sustainability assurance. Although sustainability reporting has risen, assurance rates remain significantly low. Accountants dominate the market, and companies prefer to use their own auditors for sustainability assurance work. Sustainability assurance quality is poor and does not vary significantly among Australian and New Zealand companies. Low-quality sustainability assurance plays a limited role in mitigating potential stakeholder–agency conflicts. The regression analysis indicates that audit committee characteristics such as members' independence, industry/market expertise, and attending meetings enhance sustainability assurance quality, whereas audit committee size has no affect. These findings suggest that audit committee characteristics such as independence, industry expertise, and regular meeting attendance have the potential to reduce stakeholder–agency conflicts by improving the quality of sustainability statement assurance. Our findings build on the sustainability assurance literature by exploring current trends in sustainability assurance practices in Australia and New Zealand where corporate governance codes have been recently revised. Further, these findings are timely given recent changes in standards (International Standard on Assurance Engagements [ISAE] 3000 and Global Reporting Initiative [GRI]). Our study contributes to the audit committee literature and sheds light on the role played by audit committee characteristics on sustainability assurance statement quality. The study findings potentially offer useful insights for practitioners, standard setters, and regulators.     

浅谈知识经济时代勘察企业人力资源管理

知识经济条件下,人力资源已成为企业发展的关键性战略资源.文中在分析了知识经济时代人力资源的内涵基础上阐述了人力资源管理的特征和意义,然后以勘察企业为例,探索加快企业后备力量的培养、已有人力资源的配置、完善企业激励机制及营造一个优质高效企业团队.     

The study of behavioral intention for mobile commerce: via integrated model of TAM and TTF

Mobile commerce systems allow customers to purchase products over the Internet without using a pc. It also creates a new mobile business model and change e-commerce paradigms, having an especially significant effect on the medical and insurance industries. Furthermore, the real estate industry is increasing in the booming market, but tends to become overheated. Thus, some innovative techniques (such as mobile commerce) were adopted by estate agent to enhance their competitive advantage. Consequently, identifying the match between mobile commerce technique and individual performance is a valuable focus of research. In fact, technology acceptance model (TAM) is a well-known theory regarding the adoption of information technology (IT), but ignores the focus on evaluating IT; meanwhile, the task-technology fit (TTF) model takes a directly rational approach by assuming that users choose to use IT that provides benefits but does not consider about users’ beliefs and attitude towards IT. Therefore, this study examined an integrated model of TAM and TTF that provided additional explanatory power via structural equation modeling. Analytical results confirm that the integrated model provides greater explanatory power than either TAM or TTF alone. Furthermore, several practical implications and recommendations are also discussed below.     

独立学院信息管理与信息系统专业人才培养的实践

本文以协同创新为指导思想,以广东省独立学院办学现状为基础,以切实加强信息管理与信息系统专业的内涵建设为核心,提出了信息系统开发与管理、信息资源开发与管理、IT服务与营销三个培养方向;以提高教学质量和人才培养质量为目标,积极采取教学改革,以期探索出一条适合独立学院办学特点、积极推进协同创新的人才培养道路。     

中小型IT企业人力资源管理研究

人力资源是知识经济时代最重要的战略资源。随着社会的发展,人才的竞争会越来越激烈,尤其是在IT这个快速成长的行业中。要想在激烈的市场竞争中立于不败之地,如何实现有效的人力资源管理成为企业必须解决的问题。本文首先分析了中小型IT企业的人力资源的特点及其人力资源管理的现状,以此为依据,总结出中小型IT企业要想提高企业的竞争力,必须做好人力资源管理工作,同时提出解决企业现有人力资源管理问题的措施。     

Cyber supply chain risk management: Revolutionizing the strategic control of critical IT systems

Cyber supply chain risk management (CSCRM) is a new discipline designed to help IT executives address the challenges of the rapid globalization and outsourced diffusion of hardware and software systems. CSCRM is an integrative discipline combining elements of cybersecurity, supply chain management, and enterprise risk management into a new and powerful concept to exert strategic control over the end-to-end processes of the focal organization and its extended enterprise partners. This article provides a survey of the field, as well as a detailed analysis of the results of a four-year research project on CSCRM, conducted by the Robert H. Smith School of Business Supply Chain Management Center for the National Institute of Standards and Technology, that focused on the development of organizational assessment tools and a capability/maturity model for this emerging discipline.     

物流新技术、新业态发展动因及趋势分析

物流技术与服务业态的创新、应用是促进物流高质量发展的重要途径。阐释物流新技术、新业态定义,对当前我国物流新技术、新业态发展动因及趋势进行分析,提出促进我国物流新技术、新业态发展的措施建议,不仅有助于物流企业优化业务模式,增强内生动力,也有助于行业管理部门制定有效指导物流业健康发展的政策措施,切实为推动物流高质量发展提供基础支撑。     

IT企业员工压力分析及对策

在竞争日益激烈的新经济时代,企业员工的生活压力、工作压力与日俱增,员工的压力问题已成为企业管理者必须面对的尖锐问题。文章分析了IT企业员工压力产生的根源,提出了缓解员工压力的爱心管理策略,为新形势下开发人力资源提供了一条有效途径。     

Greening from the front to the back door? A typology of chemical and resource management services

Though services and product–service systems have been promoted as a promising way towards more eco‐efficient and sustainable societies, they have not turned into reality as expected. Chemical and resource management services are among the few operational examples. They aim to align the service provider's and customer's actions to reduce chemical usage and waste, improve supply chain management and increase resource efficiency. Arguably, they also create new business and higher profit margins compared with merely selling chemicals or handling industrial waste. Thus far they have been viewed as a single business model. In contrast, this study shows through the construction of five ideal types that the actual services and their focus vary. They range from the management of the chemical supply to operations, waste reduction, combined logistics services, process management, IT and other technologies. Consequently this affects the value creation, organization and environmental efficiencies of these services. Copyright © 2008 John Wiley & Sons, Ltd and ERP Environment.     

长江经济带物流业对区域经济发展影响的实证分析

文章以货运量和地区生产总值为衡量物流和经济发展的指标,运用Logistic模型分析长江经济带上、中、下游物流业与区域经济发展之间的定量关系,采用边际分析和弹性分析的方法计算出长江经济带物流业对经济发展的贡献.结果表明：（1）长江经济带物流已经经历规模快速扩张的阶段,粗放的增长对经济发展的贡献有限,应该将重点放在提高信息系统保障能力、经营管理运作能力、发展环境支持能力等“软件”建设方面; （2）长江经济带下游物流与经济处于良性循环状态,应尽快构建区域物流信息网络系统,整合区域物流资源,发展与IT产业和高技术产业相适应的快速物流业,探索第四方物流的实现形式; （3）长江经济带中上游地区,在推进基础物流建设的同时,抓住新一代信息技术普及的机遇,发展现代物流产业.     

虚拟经营——21世纪的制胜之道

文章对虚拟经营进行了详细的说明,介绍了虚拟经营的5种形式,论述了转向虚拟经营的可行性,同时提出了虚拟经营已经成为一种新型的企业运转和管理的模式。随着计算机技术的不断发展,虚拟经营将在现代社会中演绎更重要的角色。