基于社会交换理论的品牌口碑传播策略

随着产品和服务的同质化越来越严重,口碑在影响消费者决策及行为转变时扮演着极为重要的角色,具有相当大的说服力和影响力。为了更好地了解品牌口碑传播,文章从社会交换理论视角出发,分析消费者品牌口碑传播行为,同时阐述了基于社会交换理论的品牌口碑形成及传播的机理。针对品牌口碑形成和传播的机理,提出基于社会交换理论的品牌口碑传播策略,并根据口碑传播的特性,探讨出防范虚假口碑信息的建议。     

关于微博口碑信息传播的探讨

继电子邮件、BBS、即时通讯后，微博已经成为时下最热门的网络应用，传统的口碑信息传播也伴随着网络的发展。突破时间与空间的限制，开始转变为以电子口碑信息的形式进行传播。本文从信息信任的角度，对影响微博口碑信息传播的因素进行分析，并对企业如何应用微博口碑信息传播进行品牌推广和产品营销提出建议。     

企业微博内容对网络口碑及品牌认可度的影响及对策探析

随着网络技术的不断发展,企业官方微博在企业发展中发挥着越来越重要的作用,这主要是由于微博拥有较多的用户,能够为企业品牌营销提供良好的传播平台。本文主要分析了网络口碑带给品牌带来的影响以及微博对品牌传播的优劣势,并在此基础上探讨了提升企业微博口碑、加强品牌传播的对策,以供参考借鉴。     

湖南创意农业品牌形象传播策略探索

品牌的价值生发于传播中,本文从整合营销传播理论的视角,对湖南创意农业品牌形象的传播策略进行了探索性研究,认为将广告、人际口碑、推广平台、农事节庆活动以及文旅融合等传播渠道整合,多维度开展品牌的传播与推广具有必要性与现实意义.     

浅谈口碑传播在卷烟品牌营销中的应用

精心培育品牌,推动营销创新,促进知名品牌加快成长是"532"品牌目标如期实现的必由途径。本文从口碑传播角度,结合卷烟口碑传播的概念和特点,分析了卷烟口碑传播的关键要素,就口碑传播如何在卷烟品牌营销中的运用进行了探讨,以期对创新营销方式以进行品牌培育的工业企业有所帮助。     

论口碑传播在高校品牌传播中的价值

随着高等教育进入大众化时代,我国高等教育市场竞争日益激烈。而借助各种媒介工具传播高校的品牌信息,通过品牌的有效传播,尤其是发挥好口碑传播在品牌传播中的作用,将对高校品牌建设及争夺高等教育市场起到积极的作用。     

论口碑传播在高校品牌传播中的价值

随着高等教育进入大众化时代,我国高等教育市场竞争日益激烈.而借助各种媒介工具传播高校的品牌信息,通过品牌的有效传播,尤其是发挥好口碑传播在品牌传播中的作用,将对高校品牌建设及争夺高等教育市场起到积极的作用.     

旅游产品微电影营销

"微电影"作为一种新型的品牌塑造和营销模式,打通品牌在娱乐和视频类媒体之间的传播壁垒,通过引发互动式扩散传播形成非凡热度,成为电影艺术与品牌传播在网络平台上的又一次创新性模式,微电影营销对于旅游产品的宣传推广意义重大,应受到旅游目的地和旅游企业的广泛认可并积极推广使用。     

社会化媒体中的网络口碑运用研究

随着社会化媒体的发展,网络中的人际沟通越来越受到关注,网络口碑传播的重要性凸显。许多企业开始意识到社会化媒体的优势,并利用它来塑造品牌口碑。本文研究了社会化媒体的特征、社会化媒体中的网络口碑现状、网络口碑在社会化媒体中的传播路径,分析了网络口碑在社会化媒体中的具体运用,以帮助品牌建立良好的口碑。并为企业在社会化媒体中运用网络口碑提出有效建议。     

网络营销之病毒性营销

病毒性营销是一种常用的网络营销方法，常用于进行网站推广、品牌推广等，病毒性营销是利用用户的口碑传播的原理，在互联网上，这种“口碑传播”更为方便，可以像病毒一样迅速蔓延，因此病毒性营销成为一种高效的信息传播方式，而且，由于这种传播是用户之间自发进行的，因此几乎是不需要费用的网络营销手段。     

Agent-based modeling of the word-of-mouth effect on promoting brand-name agricultural products

Developing brand agricultural products (BAPs) has become a strategic choice for consumption upgrading and agricultural modernization in China. As a powerful marketing method, word-of-mouth (WOM) is rarely applied to BAPs. Based on the particularity of the agricultural environment and products in China, this paper focuses on the WOM behavior of consumers regarding BAPs. An agent-based simulation model was designed, including attitude and motivation functions. The former determines consumers’ attitudes toward BAPs, whereas the latter determines whether consumers will spread information by WOM. The model was validated, and some parameters were measured through a survey of Beijing consumers. Then, experiments were conducted to simulate the evolution process of consumers’ attitudes and willingness to engage in WOM and the influence of consumer heterogeneity on WOM spreading. Exploratory findings mainly show that (1) only when the strength of WOM marketing reaches a certain degree can it affect consumer attitudes toward BAPs, (2) in the early stage of WOM spreading, the greater the strength of economic stimulation to consumers, the greater the rate of WOM communication, and (3) the higher the education level of the target group of WOM marketing, the higher the efficiency of WOM communication.

     

The influence of greenwash on green word-of-mouth (green WOM): the mediation effects of green perceived quality and green satisfaction

The study discusses the influence of greenwash on green word-of-mouth (green WOM) and explores the mediation roles of green perceived quality and green satisfaction. The research object of this study focuses on Taiwanese consumers who have the experience to purchase information and electronics products in Taiwan. This research utilizes structural equation modeling to undertake an empirical study. The results indicate that greenwash negatively affects green WOM. Besides, this paper proves that greenwash negatively impacts green perceived quality and green satisfaction which would positively influence green WOM. This study demonstrates that green perceived quality and green satisfaction mediate the negative relationship between greenwash and green WOM. It means that greenwash does not only have a directly negative effect on green WOM, but also have an indirectly negative effect on it via green perceived quality and green satisfaction. Thus, this study suggests that companies should decrease their greenwash behaviors and enhance their consumers’ green perceived quality and green satisfaction to increase their consumers’ green WOM.     

Does the engaged public's evaluation of networking practices matter? The effects of polarized attitudes and the reputation of networking on individuals' word-of-mouth behaviors

The study examines the influence of individuals' attitudes and the perceived organization's ability to network with its stakeholders on their positive and negative word-of-mouth (WOM) behaviors. The study also examines how these relationships differ between the general and engaged public, taking the organization People for the Ethical Treatment of Animals (PETA) as a case study. The results show that individuals' attitudes toward PETA predict positive and negative WOM behaviors regardless of their previous engagement in PETA. Yet the influence of the perceived reputation of PETA's networking with other stakeholders on positive or negative WOM behaviors displayed different patterns between the general and the engaged public. For the engaged public, the idea that PETA has a good relationship with its members is considered more important than outreach to nonsupporters. In addition, how individuals perceive characteristics of stakeholders or their influence on organizations influences the relationship between the perceived reputation of networking and the engaged public's negative WOM behaviors.     

网络顾客口碑传诵传播框架研究：中间人效应

口碑传颂（WOM）是当今最有力量、最具说服力的传播方式之一。本文在回顾口碑传颂研究现状的基础上,首次加入了中间人角色,提出了以口碑制造者,中间人和接收者3方面组成的网络口碑传颂的传播框架模型,以网络群体作为测试对象,检验了口碑传颂网络中不同角色的行为特征,对口碑营销有实际的借鉴意义。     

酒店网络社区的营销渠道探讨

随着网络经济的发展,网络社区营销成为企业实现品牌宣传,管理顾客关系的重要渠道。目前我国酒店在网络社区营销方面仍存在较大问题,导致网络营销活动不精准,社区成员的口碑效应未得到充分发挥。酒店应结合社会环境及网络舆论热点,积极参加社区活动,完善网络社区的营销渠道,实现营销价值。     

WEB2.0模式下旅游企业电子口碑营销策略探究

人们在作购买决策时,口碑是其最重要的信息来源之一。旅游企业提供的产品由于其无形性、消费之前不能评价等特征使得口碑作用显得更为重要。WEB2.0的出现,颠覆了传统口碑的传播方式,使口碑传播走向了一个"多对多"传播的电子化时代。在这样的背景下,旅游企业应该更好地利用电子口碑进行营销:提高旅游产品质量、积极应对正负面电子口碑、建立旅游交流社区、培育旅游舆论领袖,以更好地促进旅游业的健康发展。     

零售商自有品牌发展战略研究

零售商直接接触终端消费者。发展自有品牌具有很多优势但同时也要求零售商具有良好的管理团队等条件。目前我国零售商自有品牌发展还处于初级阶段,但是发展自有品牌已成为必然趋势。从战略方式选择、市场定位、产品选择、品牌体系架构、打造强势品牌等五个方面,提出了自有品牌发展战略模型。     

我国品牌价值评估方法探讨

品牌作为公司最有价值的无形资产,受到了越来越多企业的重视。文章在分析国际上最具影响力的In-terbrand品牌评估模型的基础上,针对我国企业的具体情况,探讨适合我国特定环境的品牌价值评估方法。     

Do consumers consider Word of Mouth for crucial life decisions?

This study reexamines the Theory of Reasoned Action in a culture with higher uncertainty avoidance and power distance and analyzes how homophily and the ability (expertise) of word of mouth (WOM) sources impacts on the consumer attitudes and purchase decisions with respect to such high‐risk credence products as college selection. By using an interpretivist approach to model building, the study comprises 41 interviews, finding that WOM made a significant impact on attitudes but not on purchase behaviors. Homophily with friends was regarded as an important factor at the search stage, but strong ties were more important in the purchasing of the product. Expertise and the credibility of the WOM played a significant role in generating trust in WOM, resulting in attitude change, although with a minimal impact on purchase behavior. The article concludes with implications for practice.     

The study of the effects of identity-related judgment, affective identification and continuance commitment on WOM behavior

In the past, many researches had focused on discussions related to the importance of word-of-mouth (WOM) that affects consumer behavior. In this research, the antecedents of WOM behavior will be discussed from WOM senders’ perspectives. It covers consumers’ identity-related judgment, affective identification, and continuance commitment. Furthermore, discussions will also be made regarding whether consumer affective identification and continuance commitment will affect the relationship between consumers’ identity-related judgment and WOM behavior. The study findings show that the distinctiveness and conformity of consumers have significant effects on consumer affective identification. In terms of mediating effects, consumer affective identification plays a mediating role in consumers’ identity-related judgment, continuance commitment and WOM behavior.