Influence structure in organizational buying behavior

Empirical support is needed for the wealth of existing conceptual models describing organizational buying processes. This study focuses on measuring and understanding the relative influence of different buying center components in the context of convention site selection by a sample of North American associations. Mail questionnaires were sent to members of each major buying center component of 506 associations located in the United States and Canada. Responses were received from 386 permanent association executives, 650 elected officers of associations, and 1870 association members. The study found that important differences existed in the influence of different buying center components, with elected officers generally having the most influence and members the least. This general finding was qualified, however, by two factors. First, dominance in the decision process was found not to be a generalized phenomenon. Rather, it varied with specific subdecisions. Second, the nature of influence structure was found to vary significantly across associations having different objectives, structures, and sizes.     

“Moral Distance” in Organizations: An Inquiry into Ethical Violence in the Works of Kafka

In this paper, we demonstrate that the works of Franz Kafka provide an exemplary resource for the investigation of “moral distance” in organizational ethics. We accomplish this in two ways, first by drawing on Kafka’s work to navigate the complexities of the debate over the ethics of bureaucracy, using his work to expand and enrich the concept of “moral distance.” Second, Kafka’s work is used to investigate the existence of “ethical violence” within organizations which entails acts of condemnation and cruelty purportedly in the name of ethics. Kafka’s work provides insight into the processes of moral distancing across a range of organizational contexts including highly formal as well as more informal settings. The paper enriches the concept “moral distance” by identifying the existence of facilitators of moral distance beyond the mechanisms of formal rationality that have been the focus of existing studies. We argue that Kafka’s intense portrayal of “ethical violence” points to an aporia at the very heart of organizational ethics.     

Information Search in Industrial Purchase Decisions

A substantial body of scholarly work focuses on the conditions under which industrial buyers are likely to search for information relevant to the buying decision- and on the sources of information they use most often. Yet there had been relatively little attention to the relationship between the sources of information used by industrial purchasers and the topics, which are the focus of their search effort. In this research organizational buyers provided data, which is used to reveal the underlying relationship between the sources consulted and the topics considered. The results of the exploratory research provide new empirical evidence concerning the “direction of search” and stimulate further thinking about various aspects of information search in industrial buying decisions.     

Loyalty or lethargy? Keeping sellers committed,not entrenched

While business sellers frequently enjoy long-term relationships with their buyers, not every extended association is based on a genuine sense of customer loyalty. Many organizations remain in relationships with providers for too long; while the seller has stopped providing value, the buyer sticks to the routine. Building from empirical research and theory on buyer-seller relationships, this research extends our understanding of customer complacency and seller entrenchment and introduces the concept of customer lethargy. Synthesizing theory from multiple domains with exploratory interviews conducted with business customers, this article offers insight into the functioning of organizational buying centers, the evolution of business exchanges over time, and how some exchanges can be undermined by various forms of relational dysfunction. I define customer lethargy, explore its root causes and offer business buyers a strategy which aims to help them self-audit their loyalty, avoid complacency and lethargy, and keep sellers committed, not entrenched.     

Informal information flows in organizations: The role of the Italian coffee break

Research on information flows within companies has focused on codified formalized information management tools. In practice, it is questionable whether IT-based management systems for storing and disseminating internal information in organizations are sufficiently used by the staff. As an alternative to centralized forms and instruments of information management, there are also informal and dialogic forms, such as the “coffee break” well known in Latin companies: employees come together spontaneously and thus contribute to “natural” internal fluid information circulation. Based on an empirical study conducted in Italian companies, this paper describes essential functions of the coffee break – as a dynamic inter-divisional and heterarchic organizational practice: these include coordination of work processes, confidence building, networking, problem solving, and extension of the meta-knowledge on organizational processes and structures. The paper contributes to the literature on information management by taking into account contextual elements.     

Virtual organizations: Computer conferencing and organizational design

Computer conferencing systems link groups of users who “meet”; in the virtual space of a computer and interact around a common purpose or topic. These electronically constituted and mediated groups can mirror, cross‐cut, or hive off from existing organizational structures. This article reports a study of organizational structuring processes that accompany the introduction of a computer conferencing system in six industrial organizations. The relationships among technological capabilities and constraints, existing organization structures, managerial intent, and the unanticipated consequences of implementation for structural change are discussed. Employing the same software system in each case, organizational outcomes are radically different.

Earlier analysts have focused on a contingency model of the organization‐to‐technology relationship. Computer conferencing systems, however, confound the distinction between technical and organizational systems; they exist in an overlapping border domain between their two parent systems. This article explores the character of this overlapping domain and proposes the terms “virtual group”; and “virtual organization”; to evoke the special status of groups created through computer conferencing. Virtual organizations are semiotic entities in Weick's [1] sense of equivoque and their essentially ambiguous, interpretable character is important in shaping organizational outcomes. Virtual groups become part of the ongoing process of structuration [2], while also providing a new tool for organizational design.     

Labor process control in modern organizations: Subtle effects of structure

Labor process control in today's work organizations is more subtle and sophisticated than in previous eras. Mechanisms such as personnel selection, training and socialization, organizational technology, organizational architecture, organizational structure, and organizational ideology and languages produce strong compliance pressures, often without appearing part of an intricate control network. Studies of organizational control intellectually grounded in systems theory have focused on processes designed to correct the occasional “deviant” action, leaving unfocused mechanisms which tend to ensure routinely compliant behavior. This article identifies subtle controlling influences resulting from the structuring of organizations. Three major dimensions of organizational structure—specialization, hierarchy of authority, and formalization—are analyzed to determine their effects on patterns of employee compliance. Although modern organizational control processes such as structural design subtly produce powerful compliance pressures on employees, conflict in organizations between capital and labor is not suppressed. Workplace struggles are an inevitable aspect of modern organization and emerge even within the confines of sophisticated controls.     

Values and Poetic Organizations: Beyond Value Fit Toward Values Through Conversation

In the midst of greed, corruption, the economic crash and the general disillusionment of business, current conceptions of leadership, organizational values, and authenticity are being questioned. In this article, we fill a prior research gap by directly exploring the intersection of these three concepts. We begin by delving into the relationship between individual values and organizational values. This analysis reveals that the “value fit” approach to creating authenticity is limited, and also indicates that a deeper exploration of the nature of values and the role of leadership is necessary. More specifically, we propose that organizational values should be viewed as an opportunity for ongoing conversations about who we are and how we connect. Through this type of dialogue which we define as “value through conversation”, we can create what we call poetic organizations. A typology of four interconnected values each of which forms a foundation for the critical questioning and inquiry that might be found in poetic organizations is developed. We suggest that this conceptualization offers a new and dynamic approach for thinking about the relationships between leadership, values, and authenticity and has important implications for both research and practice.     

Entrepreneurial opportunities and the entrepreneurship nexus: A re-conceptualization

The literature on “entrepreneurial opportunities” has grown rapidly since the publication of Shane and Venkataraman (2000). By directing attention to the earliest stages of development of new economic activities and organizations, this marks sound redirection of entrepreneurship research. However, our review shows that theoretical and empirical progress has been limited on important aspects of the role of “opportunities” and their interaction with actors, i.e., the “nexus”. We argue that this is rooted in inherent and inescapable problems with the “opportunity” construct itself, when applied in the context of a prospective, micro-level (i.e., individual[s], venture, or individual–venture dyad) view of entrepreneurial processes. We therefore suggest a fundamental re-conceptualization using the constructs External Enablers, New Venture Ideas, and Opportunity Confidence to capture the many important ideas commonly discussed under the “opportunity” label. This re-conceptualization makes important distinctions where prior conceptions have been blurred: between explananda and explanantia; between actor and the entity acted upon; between external conditions and subjective perceptions, and between the contents and the favorability of the entity acted upon. These distinctions facilitate theoretical precision and can guide empirical investigation towards more fruitful designs.     

基层党支部的“组织力”:新型合作组织的坚强支柱——基于安徽省临泉县农村新型合作组织的调查

基层党支部在农村新型合作组织的生成和发展过程中起着支柱作用,而这种作用是通过其“组织力”因素来实现的。通过对有基层党支部参与的安徽省临泉县两个农村新型合作组织的调查和分析,阐明了基层党支部的结构力、经济力、导引力和凝聚力等“组织力”因素的具体表现。     

Sowing the seeds of failure: Organizational identity dynamics in new venture pivoting

New ventures in nascent markets often pivot while still developing their organizational identity. A strong identity helps attract investors and employees and pivoting helps pursue new opportunities. How do they interact? To illuminate this process, we conduct an in-depth longitudinal field study of a new venture developing a technology to transform Internet websites for mobile devices. The venture completes a first pivot but fails during a second attempted pivot of its business model in the nascent market. Comparing the completed and the attempted pivot, our analysis suggests that new venture pivoting relies on the ability to crystallize the individual roles of organizational members (“what we do”) in line with organizational identity (“who we are”). Our findings shed light on stakeholder constraints on pivoting by scaling new ventures through the micro-mechanism of role crystallization. Our analysis also delineates the inter-temporal effects of lingering organizational identity, thereby advancing research on the organizational identity dynamics of new ventures.     

Managing Knowledge,Learning, and Time in Relationships Between Western and African Organizations

ABSTRACT

Time as a strategic variable has gained a great deal of attention in recent literature, but little has been reported on how to effectively manage time between strategic partners in a global context. In addition, there has been virtually no attention paid to time as a critical strategic variable when doing business in African countries. This paper examines the importance of time in developing effective operating relationships between Western and African countries. We posit the concept of strategic timescapes to provide managers with a way of visualizing the various dimensions of time that could vary from one culture to another. In addition, a means to effectively manage knowledge and learning between Western and African organizations is presented using the concept of “virtual” organizations to serve as the coordinating vehicle.     

泛家族式组织的成员身份、行为与结构

泛家族式组织包括家长身份的建立与维持、部属的身份建立与维持等关键因素。西方现代社会中的大部分组织是基于契约的,而中国很多组织仍然保留着家族主义的元素。泛家族式组织与基于契约的组织在运行上存在很大的不同,家族或泛家族式组织一定是包含私人生活、带有“人身”性质的社群。由于泛家族式组织在中国本土的广泛性,西方组织行为理论在中国本土情境下应作相应修正。     

外部投资者情绪会驱动内部人交易吗？--来自中国A股市场的经验证据

本文基于Probit和Tobit模型检验了投资者情绪是否是内部人交易的信息来源。结果显示：投资者情绪越高,内部人卖出倾向增加、卖出强度增大,内部人买入倾向降低、买入强度减小。投资者情绪对内部人卖出的影响大于其对内部人买入的影响效应。在控制投资者情绪后,公司未公开的季度业绩变化信息并未对内部人的卖出交易产生显著的影响,这一现象符合“前景理论”的“确定效应”。     

Narratives of irony and failure in ethnographic work

Organizational ethnography is one of the most valued approaches to qualitative studies of organizations. Much attention has been given to the development of the research process, of which the researcher's identity is an integral part. However, we believe that the analysis of research failures has been much less developed in the discourse of ethnographic methods for the study of organizations. Therefore, we have explored some of the “slips” in ethnographic work, as described in accounts of fellow organizational anthropologists. As the study is qualitative, we have adopted a narrative research method. We have divided the “slips” (i.e., errors) into four categories important for the ethnographer's identity: (a) one's role; (b) one's project, (c) one's relation to “the Other”; and (d) the social context of the slip. Copyright © 2010 ASAC. Published by John Wiley & Sons, Ltd.     

Why do good employees stay in bad organizations?

Family and work are two of society's most important institutions. It is understandable, then, that some similarities would exist between the two. One unfortunate aspect of such relationships is that families and organizations may be abusive to members. When this occurs in familial relationships, research has identified dynamics that keep people in the abusive situation. We consider here how those same dynamics can occur in abusive organizations to identify factors that keep employees in unhealthy work environments. We then examine intervention techniques and concepts that can be used to enable people to recognize an abusive organization, the long-term damage such organizations can inflict on employees, and ways to assist individuals in exiting an abusive organization setting. Our intention is to create awareness of the harm that can be caused by abusive organizations and provide a framework that will enable people caught in a pattern of organizational abuse to understand their choices and behaviors.     

Networking and growth of young technology-intensive ventures in China

More often than not, new ventures lack established products, known technologies, longstanding customer relations, experienced managerial teams, sufficient capital, and strong reputations. Almost by definition, small, new firms lack the resources of many larger, established firms. The task of an infant firm, and a measure of its success, is to make a transition from being resource weak to being resource strong.How can resources that are critical for profitable growth be acquired for the resource weak new venture? Researchers have found that entrepreneurs can gain access to valuable resources and they can seek to achieve competitive advantage through “networking activities.” Forming and utilizing available relationships with external organizations can allow entrepreneurs to build credibility, gain advice, financing, and customer access, build a positive image and obtain resources at below-market prices, and obtain channel access, information, and innovations. Business relationships with other organizations allow an entrepreneur to achieve desired business results through “asset parsimony.”A favorable view toward networking for new ventures leaves a number of unanswered questions, however. Relevant research questions might include, who should the entrepreneur seek as a business partner? Are all inter-organizational relationships equal, or are some types more valuable to new ventures than other relationships? Do firms relying on high levels of networking activities actually outperform firms that less actively seek resources through external organizational relationships?The present study provides a specific understanding of the concept of networking for entrepreneurs. We propose that networking can be understood in terms of “range,” the number of external relationships to obtain resources, and of “intensity,” the frequency of contact of and amount of resource obtained from these relationships. This research project evaluates the range and intensity of networking among high-growth and low-growth entrepreneurial ventures.Extensive interviewing with managers of six young technology-oriented firms in the People's Republic of China (PRC) affirmed the importance of entrepreneurial networking. Managers in the three high-growth firms reported greater range and intensity of business networking than did managers of three low-growth firms, matched by industry and age. Moreover, the relationship between networking activities and growth transcended the stage of firm development.Where networking range and intensity are deemed important in the growth process, new venture success may call for entrepreneurs to reach out deliberately to external organizations to capture needed resources. To a certain extent, such networking activities run counter to important entrepreneurial motivations of independence and autonomy. The concept of networking, and the results of this study, imply that entrepreneurs need to combine the spirit of independence with the reality of resource dependence, and they need to balance personal autonomy with strategic business relationships.This study also contributes to the understanding of entrepreneurship in our increasingly global economy, particularly in the PRC. Business relationships between the United States and the PRC have been expanding rapidly in the last decade. Many foreign businesses seek license agreements, joint venture partners, equity participation, or channel relationships with young ventures in that country. Do the same rules of networking apply in the PRC as the literature suggests apply in the United States? New ventures in this study were found to engage in processes of networking activities consistent with those in the West. Although networking activities may have different cultural roots, firm success appeared influenced by the same principles of networking.     

Corporate Social Performance, Stakeholder Orientation, and Organizational Moral Development

This article begins with an explanation of how moral development for organizations has parallels to Kohlberg's categorization of the levels of individual moral development. Then the levels of organizational moral development are integrated into the literature on corporate social performance by relating them to different stakeholder orientations. Finally, the authors propose a model of organizational moral development that emphasizes the role of top management in creating organizational processes that shape the organizational and institutional components of corporate social performance. This article represents one approach to linking the distinct streams of business ethics and business-and-society research into a more complete understanding of how managers and firms address complex ethical and social issues.     

Assets of origin? Chinese multinational enterprises amidst the Belt and Road Initiative

This article reviews the current literature on the implications of the Belt and Road (B&R) Initiative for Chinese multinational enterprises (CMNEs) and calls for further empirical investigations of the motivations, processes, and consequences of the expansion of CMNEs into B&R countries. We posit that the rapid expansion of CMNEs in these countries indicates assets, rather than liabilities, for the county of origin. Empirical studies in this special issue provide new insights into what is “Chinese” about Chinese foreign direct investment in B&R countries and how the “assets of origin” may play a role in CMNEs' expansion in B&R countries.