The effect of perceived trust on electronic commerce: Shopping online for tourism products and services in South Korea

According to the OECD's 2008 statistics (Seoul Finance Internet News, 2009), Korea was ranked number one in terms of the percentage of homes with Internet access, at 80.6% of the total population. The survey also reported that two-thirds of Koreans with access to the Internet at home are online shoppers. Many tourism companies now actively use Internet sites as a key marketing and sales vehicle for their products and services. To be successful, tourism e-commerce services must be trustworthy.     

大理古城生活方式型旅游企业的动机和目标研究

随着全球企业小型化的发展,小企业已经发展为旅游企业的重要组成部分,对区域旅游发展起到促进作用。生活方式型旅游企业从属于旅游小企业,在国内外广泛存在,但相关研究较少。本文运用质性研究方法,通过大理古城实地调研,将生活方式型旅游企业划分为3种类型并进行分析,发现它们的动机和目标存在一定的共性,但也出现了分异。类生活方式型动机出自维持生计和兴趣爱好,但目标却逐渐偏向盈利和扩张;进取型的动机是兴趣爱好,目标也是享受生活状态,具有一致性;保守型中纯玩型的动机是享受不同生活方式,目标则表现出不稳定性,而需要维持生计型的则动机明确,维持生计,目标出现分化,分为维持现状和不明确。因此,政府在政策制定时需要对不同类型的企业进行区分并加以引导。     

Motive-Based Tourist Market Segmentation: An Application to Native American Cultural Heritage Sites in Arizona,USA

This paper utilises a motive-based segmentation to understand tourists to cultural heritage sites in Arizona, USA. The data for this study were collected through mail survey from a representative sample of 671 tourists to three Native American cultural heritage sites. Using cluster analysis based upon motives for cultural history learning, three distinct segments were found: (1) ‘culture-focused,’ (2) ‘culture-attentive’ and (3) ‘culture-appreciative’ tourists. These groups differed significantly in terms of behaviour, experience and interpretation. The culture-focused segments spent longer at the sites, stayed more nights away from home, considered visiting archeological sites as their primary activity, and placed more importance on interpretation. In addition, the culture-focused groups were more satisfied with their trip, appreciated the preservation of archeological resources and reported more learning experiences. Overall, the study supports the notion that heterogeneity exists within cultural heritage tourist markets. Implications of these findings in conceptualisation, management and marketing cultural heritage tourism are discussed.     

Developing a typology of diaspora tourists: Return travel by Chinese immigrants in North America

This paper examines the role played by tourism in affecting cultural identity and place attachment among members of the North American Chinese diaspora who travel to China. Previous literature portrays diaspora tourists as homogeneous and suggests that home return travel engenders broadly similar impacts on the individual. This study reveals diasporic communities are quite diverse and complex. Five types of diaspora tourist are identified, each having distinct travel motives, experiences, migration backgrounds, cultural identities and place attachments. The consequences of diaspora tourism particularly in terms of place attachment and cultural identity are further discussed, as home return travel induces positive, neutral and negative reactions.     

经济发达地区农村妇女参与乡村旅游的动机研究——以中山市新伦村为例

工作动机是指直接引起、推动并维持人的工作,以实现一定职业目标的内部动力.文章通过对中山市新伦村妇女参与乡村旅游的心理特征进行深度访谈,发现当地妇女在参与乡村旅游过程中,由于受到家庭经济条件、地区经济环境、就业心理、地区传统文化等多方面的影响,表现出为孩子树立榜样、逃避紧张工作、展示兴趣爱好、提高家庭收入等工作动机,具有明显的地域特殊性.这些就业动机导致了当地妇女低层次、高流动率的参与,在一定程度上阻碍了乡村旅游的升级与发展.     

Compassion as a neglected motivator for sustainable tourism

Compassion is defined and identified in this paper as a powerful and universal motivator for actions that could help attain sustainable outcomes and enable aspirational forms of sustainable tourism, including just tourism, hopeful tourism and enlightened mass tourism that have not yet demonstrated real-world traction. Despite its potential, compassion has been neglected in the tourism literature. This paper reviews the 50-year quest for a “better tourism”, and presents a compassion-scape as a comprehensive and systematic framework for facilitating sector engagement with compassion. “Context” factors associated with tourism settings (e.g. level of development, purpose) and agents (e.g. mindset, psychographics, motivations) influence “encounter” elements, such as the relationship, type and distress characteristics. Subsequent “response” factors, such as type, recipient, timeframe and intention, influence the “implications” for sustainable tourism, which in turn affect the types of “intervention” (e.g. mindful interpretation, social marketing, faith injunction) implemented to achieve sustainable outcomes. The many innate methodological challenges for the researcher in measuring compassion are discussed, along with the issues involved in operationalizing the compassion-scape to engage and reform alternative tourism forms, notably volunteer tourism, pro-poor tourism, religious tourism and fair trade tourism as well as conventional mass tourism. A paper for the thinking reader.     

Inversions of sexual roles in women’s tourist experiences: mind,body, and language in sexual behaviour

Women’s sexual behaviour in leisure-travel contexts is an under-researched area. Most attention has focused on commercial forms of sex/romance tourism. The purpose of this study was to address women’s sexual behaviour in tourism, with both steady and casual sexual partner/s, by focusing on their perceptions and related meanings. Drawing upon constructivist grounded theory, 21 in-depth interviews with secular and traditional Israeli Jewish women were analysed using a Foucauldian lens, which incorporated technologies of self, inversions of sexual roles and heterotopia. The findings reveal that for some women, sexual behaviour in tourism is an arena for self-exploration, resistance and self-transformation. The complexity of the inversions of sexual roles is illustrated via the triplex of mind, language and body, that combined produce a counter-discourse to social stereotypes associated with women’s sexual behaviour in their home environments.     

Enterprising Women,Tourism, and Development: The Case of Bali

Bali, the home of Indonesia’s Hindu minority, is experiencing a rapid growth in tourism and hospitality. The resulting opportunities for small scale, locally owned businesses has greatly benefited women. Using in depth interviews and other supplemental evidence, this trend is examined in order to explore how women are influenced by the circumstances faced, as well as by their culture and heritage. Doing so provides an empirical evidence regarding how women can contribute to the hospitality industry in places such as Bali.     

“Girlfriend getaway” as a contested term: Discourse analysis

All-female leisure travel is a fast growing tourism market segment that is frequently called “girlfriend getaways.” This study explored the meanings associated with the “girlfriend getaway” term, using discourse analysis to understand the ways women build significance, activities, identities, relationships, politics, connections, and sign systems and knowledge with respect to it. Eleven focus groups and 15 individual interviews were conducted with 83 American and Canadian women. The analysis revealed that “girlfriend getaway” is a term with contested and polysemous meanings. While some women found it to be adequate, accurate, cute, and reflective of their all-female tourist experiences, others described it as stereotypical, narrow/claustrophobic, “pink,” inadequate, and unreflective of their experiences. At times, the same symbolic meanings attracted some women but alienated others. Thus, tourism marketers need to identify and engage with different strands within their female clientele to ensure that their strategies appropriately respond to various preferences and lifestyles.     

Tourist Motivation with Sun and Sand Destinations: Satisfaction and the Wom-Effect

To study the tourist consumption process, the present work suggests a new conceptual framework of tourist motivation. This framework for tourist motivation proposes causal relationships for important constructs in the consumption process: between motivations to travel, tourists' satisfaction, and intentions to communicate with others by word-of-mouth (WOM). A review of current tourism and marketing literature suggests two body-related dimensions (i.e., sun and warmth, fitness and health) and two mind-related dimensions (i.e., culture and nature, escapism). The study tests an instrument to measure the dimensions of tourist motivation. A research model investigates the relevant relationships among the constructs and uses a structural equation modeling (SEM) approach. Analysis of 1,222 outbound charter tourists from Norway tests the model. The results confirm that body and mind are useful as a framework to assess tourist motivations. People have many motives for visiting sun and sand destinations. Satisfaction was, as expected, found to impact WOM. However, only mind-related motives affect satisfaction with the destination, and tourists prefer to talk about culture and nature motivations, in particular, to others. These findings are of great importance due to the great influence of WOM in tourism marketing. The findings point to the importance of recognizing the differences in tourist motivation for traveling and what tourists are inclined to tell others when arriving back home.     

Tourism and nostalgia for the pastoral on the island of Fyn,Denmark

Constructions of home are powerful from both heritage and tourism perspectives, as ‘home’ suggests a certain type of heritage precedence while also providing a competitive tourism advantage over rival locations. Sport tourism sites also disseminate notions of home as part of their narrative, both to create and solidify particular heritage claims as well as to enhance the tourism potential of a location. Home narratives are used, in particular, during stadium tours, where tourists go ‘behind the scenes’ at a famous sports venue. Tour narratives at Twickenham Stadium were examined in this study. At Twickenham, it was found that the stadium was represented as ‘home’ during tours in three different ways: as the literal home of the English National Rugby team; as the spiritual home of the sport of rugby; and as the home of particular notions of English identity. These representations were created as a means of claiming cultural propriety, particularly with regard to the sport and its heritage, as well as in recognition of the venue's role as an international tourism destination. However, the employment of home narratives, which espouse notions of stability and continuity, also mask wider heritage and tourism anxieties, in particular competition from rival sites.     

旅游权内涵解析及其保险保障机制探讨

公民旅游权是基本人权的重要延伸,是一种综合性权利,可分为基础性旅游权和消费性旅游权两大类,旅游保障权、旅游自由权、旅游平等权、旅游资源共享权、旅游发展共享权、旅游消费权和出入境旅游权等七项权利。在我国旅游发展与旅游者权益保护亟待加强的情况下,建议通过相关制度设计构建全面广泛的公民旅游权保障体系,完善我国旅游业持续健康发展的制度基础。在保险制度方面的保障措施主要包括:借助强制保险和商业保险提供公民旅游休闲保障,完善保险制度安排,加强旅游资源保护,进行保险创新,保障公民旅游自由权,加强保险国际合作保障,公民出入境旅游权等。     

Facilitating public participation in tourism planning on American Indian reservations: A case study involving the Nominal Group Technique

Tourism is frequently cited as a tool by which American Indians can strengthen the economies of their reservations. However, successful tourism development on such reservations requires effective tourism planning, and effective tourism planning requires public participation in the planning process. The Nominal Group Technique (NGT) has proved to be a useful group process in the tourism field but its application to tourism planning on American Indian reservations has been unexplored. This article helps to fill this knowledge gap by reporting on an NGT workshop conducted on the Lake Traverse Reservation of the Sisseton–Wahpeton Oyate (people, nation) in North and South Dakota, USA. Rich information on tourism development possibilities for three lakefront properties was obtained. Possible success factors are discussed and suggestions for conducting similar future workshops on American Indian reservations are advanced.     

Holiday Home Owners,a Route to Sustainable Tourism Development? An Economic Analysis of Tourist Expenditure Data

Although sustainable tourism comprises economic, social and environmental aspects, economic analysis has been less evident in the literature. This paper takes an economic perspective to evaluate the contribution of holiday home owners to a local economy. Tourism destinations which are at the mature stages of the tourism lifecycle wish to maximise revenue from tourism while minimising costs such as overcrowding. A prime objective has to be to attract the more economically valuable tourists. In this paper an analysis of North Wexford in Ireland poses questions such as: How does the holiday home owners’ expenditure in the local area compare to that of traditional tourists? Do they purchase different types of goods? What levels of local expenditure do holiday home owners engage in for the upkeep or development of their second properties? What are the implications of these findings? The results show that there are clear economic benefits for an area that people deem attractive enough to build or purchase a holiday home in. This type of tourist has a high annual spend relative to other tourists and much of this expenditure seems to be concentrated in the local area. These findings need to be incorporated into the broader debate regarding the advantages and disadvantages of holiday home owners and the possibility of them comprising a route to sustainable development for local tourist areas.     

Cave Tourism: Tourists' Characteristics,Motivations to Visit,and the Segmentation of Their Behavior

Geotourism is one among many types of ecotourism or nature tourism. Cave tourism within geotourism has gained popularity in Korea. The study's objectives include cave tourists' characteristics, segmenting them according to motivation factors, and finally identifying who they are. The sample population for this research consisted of tourists who have visited the Hwansun Cave in Samchuk City. Among a total of 547 questionnaires distributed, 537 questionnaires were used for further data analyses. On the basis of cluster analysis using the motivation factors, cluster 1 was named an “escape-seeking group”, cluster 2 was termed a “knowledge- and novelty-seeking group”, cluster 3 was called a “novelty-seeking group” and cluster 4 was termed a “socialization group”. Differences in socio-demographic variables, beliefs about cave tourism resources, preferred cave tourism products, satisfaction with this tour, willingness to participate in another cave tour and belief in the value of cave tourism resources were found among the four clusters. The study's findings were expected to be helpful in understanding who they are.     

Segmenting Visitors to Battlefield Sites: International Visitors to The Former Demilitarized Zone in Vietnam

Paradoxically, part of the appeal of Vietnam as an emerging destination lies in the commodification of images, artifacts, and battlefield sites of the Vietnam War. While studied from the supply-side, little research has been undertaken yet in terms of the patterns of demand for battlefield tourism. Based on a survey of 481 visitors to the former Demilitarized Zone (DMZ), this article uses factor analysis and cluster analysis to segment then profile battlefield visitors based on their motivations. Three groups of visitors to the DMZ were identified: the Battlefield Tourism Enthusiast, the Opportunist, and Passive Tourists. Significant differences were found between the three segments with regard to various sociodemographics and trip characteristics. However, results from the study also emphasize that analyses of demand based on site visits should be contextualized in terms of visits to the country as a whole and that care must be taken in distinguishing specialist visitors from generalists.     

旅游劳工职业转换动力实证分析--以九华山为例

学术界一直以来对旅游劳工在产业内部流动的研究较少,旅游职业具有门槛低、类型多、自控性强以及更易建立小生意等积极特性,在伴随旅游地经济快速增长的同时,吸引了大量本地和外地劳工从其他产业部门转移到旅游行业中来,带动了人力资本在产业间的流动.本文以九华山旅游劳工为实证研究对象,探讨了九华山旅游劳工职业转换的动力结构,动机变量的因子分析结果证实了假设的五个因子方向,增加收入和建立小生意成为企业主是九华山旅游劳工转移的首要动因.     

Effects of Gender Differences on Perceptions of Destination Attributes,Motivations, and Travel Values: An Examination of a Nature-Based Resort Destination

This study examines the perceptions of the potential tourist market to a nature-based resort destination from the gendered perspective. The research reveals that significant gender differences exist about the perceived importance of destination attributes and travel values when potential nature tourists consider destination choices. After controlling for demographic and travel behaviour variables, such as age, marital status, education, household income, preference of price quote and length of stay, most gender differences remain significant. In addition, more significant distinctions between men and women are demonstrated after controlling for age and income level. The study provides insights into gendered perceptions of nature-based tourism settings. Specific marketing implications are discussed in an attempt to successfully attract nature tourists and provide a high-quality nature destination experience.     

旅游发展下客家妇女的地位变迁研究--成都龙泉洛带古镇的个案调查

关注旅游发展下客家妇女地位变迁状况,有益于深化旅游对东道主女性影响研究和客家文化变迁研究。以四川龙泉洛带古镇为例,采取问卷调查与个案访谈法,综合采用定量和定性分析,探究旅游发展下洛带古镇客家妇女家庭地位和社会地位的变迁状态、变迁特点和变迁原因。研究表明,旅游发展影响洛带客家妇女地位变迁;旅游对洛带客家妇女家庭地位变迁影响强度大于社会地位变迁,且更易于被感知;旅游参与方式对洛带客家妇女地位变迁程度无明显影响;旅游影响洛带客家妇女地位变迁的原因集中表现在生计、自由空间和家庭分工的改变。     

The destination competitiveness of Kinmen's tourism industry: exploring the interrelationships between tourist perceptions,service performance,customer satisfaction and sustainable tourism

Based upon an empirical investigation, the study draws upon the responses of 1623 tourists in Kinmen to explore the notion of destination competitiveness and how it is related to customer satisfaction with tourists’ perceptions, service performance and destination competitiveness. It also considers the question of destination competitiveness and sustainable tourism development. Variables such as tourists’ pre-visit perceptions, post-visit satisfaction toward destination attractions and resources, willingness to recommend and revisit, and competitiveness with foreign destinations are tested. The results of the study suggest that there is no correlation between tourists’ overall satisfaction and destination competitiveness. Implications of the study outcome illustrate that a destination's unique tourism characteristics can be the most important variables for destination competitiveness. In Kinmen's case, battlefields, historic relics, beautiful scenery and travel security gave it a competitive edge, despite high prices. In addition, developing the destination's brand image was found to be critical for tourism marketers and authorities in the context of increasingly global tourism competition.