Web users’ behavioural patterns of tourism information search: From online to offline

This paper presents a conceptual framework of Web users’ engagement in tourism information search for a comprehensive understanding of their integrated online and offline search behaviour. The information search experiences are characterised as a process constituting some common elements: prior knowledge and searching experiences, online searching strategies, processing and recording information, barriers to online searching, reasons for ending an online search, summarising information, exchanging information and searching for more information through other sources. Such behaviour goes beyond the scope of information searching and captures the other activities, including information processing, utilising and disseminating. The grounded theory research method is employed as an inductive investigative process in which the authors construct the framework by systematically collecting and analysing data. The aim of this research method is to build a theory. The data sets consist of both semi-structured in-depth interviews with subjects and their field observations based on online searching. A theoretical model incorporating 10 propositions is proposed for future testing.     

The demand for Mi’kmaw cultural tourism: Tourist perspectives

This paper examines survey findings of tourist interest in Mi’kmaw cultural tourism in Nova Scotia. The results indicate a high interest in Mi’kmaw cultural tourism activities even though most tourists had not participated in Aboriginal tourism before. Further results indicate that tourists’ age, education and place of origin influence their level of interest in particular Mi’kmaw cultural tourism activities. Older tourists had lower interest in activities that required more time and physical activity whereas more-educated tourists had higher interest in participating in particular Mi’kmaw cultural tourism activities. Also, international tourists had the greatest interest in Mi’kmaw cultural tourism, especially activities that involved greater contact with the Mi’kmaw hosts.     

Development and validation of a tourism fatigue scale

Fatigue is a pervasive physiological and psychological phenomenon in tourism experiences, but remains almost unexplored in the existing literature on tourist perception and behavior. The possible reason for this deficiency is the vagueness of the tourism fatigue concept and the lack of a measurement tool in addition to the influence of the traditional paradigms and ideas of the tourism research. Therefore, the purpose of this study was to develop a scale for measuring tourism fatigue based on its conceptualization. Taking Zhouzhuang Ancient Town and Huangshan Mountain as examples, 926 samples were collected through two rounds of data collection. Following construct definition, initial item production, scale purification, EFA, CFA, reliability and validity testing, a four-dimensional (physical, motivational, affective and cognitive) tourism fatigue model with 16 items was established. This study extends the current knowledge of tourist perceptions and behaviors and provides a tool for further related investigation for academics and managers.     

The Cittaslow philosophy in the context of sustainable tourism development; the case of Turkey

This paper studies the Cittaslow (slow city) philosophy in terms of sustainable tourism development (STD); and in this context research was undertaken for the case of Turkey. Cittaslow, a movement rooted in STD philosophy, aims to encourage the development of tranquil cities already known for their historical, natural, socio-cultural, and touristic features and the intention is to offer a significant contribution to systematic and rapid implementation of STD on a global scale. This paper, which makes a particular study of the practice of STD in Turkey, offers new candidate cities (Uzungöl, Hasankeyf, Safranbolu, Ürgüp, and İznik) and, thus, endeavours to contribute to the spread of STD throughout the whole country. In this study, above-named cities were found to be particularly good candidates for Cittaslow membership. In addition to these: Tatvan, Midyat, Alanya, and Fethiye were also found to be potential Cittaslows even though they fail to meet the population criterion.     

Reconstructing the globalisation of tourism: A geo-historical perspective

This article deals with methodological problems that emerge when trying to construct the necessary information for the reconstruction of the spatial pattern of tourist places on a global scale. A methodology in order to construct a data set on the globalisation of tourism is put forward. It reflects upon the possibility to date the emergence and reproduction of destinations at different moments since 1800. As a solution, we propose to use tourist guidebooks published since 1800 as a source, from which different elements can be extracted.     

Post-disaster tourism: building resilience through community-led approaches in the aftermath of the 2011 disasters in Japan

Abstract

Post-disaster tourism is often perceived as a form of Dark Tourism associated with death, loss and destruction. In Japan, the term Dark Tourism has gained prominence following the 2011 Great East Japan Earthquake and Tsunami. This paper focuses on a community-led approach to post-disaster tourism development, initiated in the coastal area of Minamisanriku and labelled by the locals Blue Tourism. From its inception Blue Tourism incorporated non-dark activities which concentrated on the beauty of nature, social and environmental sustainability and the development of an enriched tourist experience. Its co-creational ethos helped transform some of the negative narratives of loss associated with Dark Tourism into positive accounts of communal renewal and hope. The paper highlights the limitations of Dark Tourism to post-disaster recovery and contributes new insights to the community-based tourism literature. We argue that Blue Tourism is not a type of Dark Tourism but a form of resilience which builds around local place-based practices and traditional community knowledge. Consequently, it is capable of achieving sustainable disaster recovery and tourist satisfaction simultaneously.     

Standardization of tourism education and training to address the increasing demand for tourism staff in the East Asia/pacific region

Major travel and tourism organizations, including the World Tourism Organization (WTO) and the World Travel and Tourism Council (WTTC), agree that tourism will continue to grow significantly throughout the next two decades, with the most prolific inbound and outbound growth occurring in that part of the world (Northeast and Southeast Asia) from which most East Asian Tourism Forum (EATOF) members are drawn. This paper argues that the limiting factor to successful growth is the availability of sufficient skilled staff, with appropriate technical and interpersonal skills, to enable tourism expansion to proceed without loss of service standards. Properly devised and adequately resourced education and training programmes are essential to provide such skilled staff. This paper will elaborate on some of the tourism growth statistics and related increases in staffing needs, and raise the idea of creating regional standards of education and training. Such regional standards could be used fundamentally to help destinations to ensure the quality of tourism staff. In addition, such regional schemes could be used for marketing purposes, to assure international visitors and travel organizers of the high standards available in those destinations.     

Social tourism participation: The role of tourism inexperience and uncertainty

Social tourism initiatives tend to facilitate access to tourism for groups who would otherwise be financially unable to participate in holidays. The tourism products offered in social tourism vary between individual and group holidays, and day trips. This paper presents the findings of an exploratory, qualitative study with social tourism beneficiaries and social support workers, which explores via interviews and focus groups how these different tourism products can be tailored most effectively to the needs to the beneficiaries. The findings of the study highlight the important role of travel inexperience, and associated uncertainty, in travel decisions made by this target group. The findings show that (public sector or charitable) providers of social tourism can offer the most tailored and potentially most cost-effective tourism product to each beneficiary by closely considering previous travel experience and uncertainty levels before departure.     

Wine tourism: Motivating visitors through core and supplementary services

Wine tourism is a relatively fledgling industry sector facing a number of important economic development issues. One such issue is the industry's ability to foster a sustainable revenue base for small and medium wineries. Winery visitation is a significant concern and in this paper is defined as the visitor's intention to pay a first or return visit to a winery. The purpose of this exploratory study is to compare specific factors that may influence wine tourists' intentions to visit or revisit a winery or wine region in North Carolina. A theoretical model of core and supplementary services is examined to see which of a number of factors are most influential in decisions to visit a winery and to determine the role of winescape and tourism services in promoting wine tourism. The importance of customer service was found to be the primary predictor of intentions for repeat visitation.     

In pursuit of a more just international tourism: the concept of trading tourism rights

Research on sustainable tourism mainly focuses on incoming tourism, and destination perspectives and impacts, and less on the focus of this paper – outgoing tourism. In this context, direct and personal access to tourism represents an equal right to all world citizens. Because this right has not been exercised equally, the world is divided into two parts, excess and deprived, tourism citizens and their nation-states. This paper proposes a more just tourism system to balance the rights of tourists to travel, with the right to development, equal tourism participation, and consumption of world resources. It draws on theories from Nozick and Rawls on rights and justice to ground our model, backed by the work of other writers including Hultsman, Higgins-Desbiolles, Jamal, and Camargo. It expands the definition of just tourism to activate tourism's potential to become a developmental force in the existing socio-economic global order. This potential is realised through the use of market-based economic instruments for the implementation of a just tourism system. It suggests how to create financial flows towards third world states for their development and modernisation, using the concept of tradable tourism certificates, a concept tested in emissions control, population, and land use planning.     

Navigating through the complex transport system: A heuristic approach for city tourism recommendation

The fast development of machine learning and artificial intelligence has led to a great improvement of the smart tourism recommendation system, however many problems associated with the choice of transport modes in city tourism have yet to be solved. This research attempts to address this issue by proposing a model of customized day itineraries with consideration of transport mode choice. With improved particle swarm optimization and differential evolution algorithm, a nondominated sorting heuristic approach was devised. A case study was carried out in Chengdu, China to examine the performance of our approach. The results show that compared with extant methods, our approach achieves better performance. In addition, our approach can create more sensible, multifarious, and customized itineraries than previous methods. Tourism organizations and mobile map app providers could integrate our proposed model into their existing smart service systems, as part of their e-business or digital strategy for enhancing tourist experience.     

Host perceptions of tourism: A review of the research

It has long been recognised that it is incumbent on those responsible for the planning of tourism to seek to optimise the well-being of local residents whilst minimising the costs of tourism development.It is not surprising, therefore, that academic attention has long been paid to the social impacts of tourism in general and to the understanding of host communities' perceptions of tourism and its impacts in particular. Nevertheless, despite the significant volume and increasing scope of the research, the extent to which understanding of residents' perceptions of tourism has been enhanced remains uncertain. Thus, the purpose of this Progress Review is to explore critically the development of the research into residents' perceptions of tourism. Highlighting key themes and trends in the literature, it identifies a number of limitations in the research, including a narrow case study base, a dependence on quantitative methods, a focus on perceptions as opposed to responses, and the exclusion of the tourist from the majority of the research. Consequently, it argues for a multidimensional approach to the research.     

Web-based GIS in tourism information search: Perceptions,tasks, and trip attributes

People’s strategies and choices to utilize tourism information have shifted dramatically over the years following ubiquitous access to the Internet. Despite the fact that many tourism information searches on the Internet involve geo-spatial information through WebGIS, little is known about tourists’ behavioral patterns with this media. The purpose of this study was to examine tourists’ trip situations, tasks, and perceptions toward WebGIS. An electronic survey method and multiple regression technique were used to collect and analyze data. Findings indicate that ‘usefulness’ and ‘playfulness’ were the key factors that determined the level of usage and interaction. Users showed distinct behavioral tendencies under different trip situations and task performances when searching tourism information using WebGIS.     

Interactive design of personalised tourism routes

The tourism sector has evolved in recent times, with a transformation in tourists’ preferences and behaviour. They are increasingly abandoning standard tours in favour of more personalised options. New technologies offer easy access to a large amount of tourism information. However, this also means it is difficult for a decision-maker to assess all the possible alternatives for designing a customised trip. Making such decisions may well require the resolution of conflicting objectives. Therefore, in this paper we develop a tool that provides each tourist with the itinerary best suited to their needs. This itinerary can include the desired different activities on an established schedule, bearing in mind the tourist’s wishes and needs, along with the characteristics of the area. This is done by using a mathematical model and interactive multi-criteria techniques. Finally, we will carry out a practical application in the Autonomous Region of Andalusia.     

Visiting the trenches: Exploring meanings and motivations in battlefield tourism

This paper provides insights into the motivations and experiences of tourists who visit sites associated with war and conflict, specifically 25 individuals who participated in a tour of the World War One battlefields of the Somme and Ypres. The paper discusses the narratives of four of these individuals to illustrate in detail how such battlefield tours offer opportunities for pilgrimage, collective and personal remembrance and event validation. All of the participants had a prior interest in warfare, which was a key influence on their battlefield tour experiences. For the study participants battlefield tours emerge as complex, deeply meaningful and in some cases life-changing experiences.     

Reliving self-presentational concerns in rural tourism

Tourists are known to behave differently from their home environment, a phenomenon that has been well interpreted by sociologists in early conceptual works. By investigating tourists’ self-presentational concerns, this study attempts to provide a psychological explanation of this phenomenon, as well as empirical evidence to test it in the context of rural tourism. Through a mixed-design questionnaire survey, the study shows that destination environment may function as the back stage for tourists to do away with the social constraints at home and relieve their daily self-presentational concerns. Specifically, rural destinations perform better than urban destinations in reducing urban residents’ self-presentational concerns but this advantage becomes weaker as tourists stay longer at the destinations.     

Abroad-at-Home: Identifying domestic tourism locations for overseas-like travel experiences by leveraging concept modeling

Some countries have places with foreign-like scenery that attracts domestic visitors to enjoy overseas-like travel experiences. However, such overseas-like travel experiences have not been widely utilized for domestic tourism development. This is likely due to the lack of awareness among the scientific community and tools for effectively identifying such travel experiences. To address the related gaps and technical challenges, this paper investigates the potential of abroad-at-home as a type of domestic tourism for promoting domestic tourism. This paper also introduces a novel technique called concept modeling that identifies abroad-at-home travel experiences from travel photos taken within a country. A case study on a large-scale dataset of more than 265,000 geotagged travel photos taken in Australia demonstrated the effectiveness of this method. The proposed method and findings are valuable for tourism organizations that use abroad-at-home travel experiences for domestic tourism development.     

Tourists’ happiness: are there smart tourism technology effects?

The purpose of this study is to develop a research model demonstrating tourists’ value-seeking processes through the tourism services and travel experiences of a destination. The model suggests that tourist happiness is assessed by tourists’ perceived experiences, which are formed by two motivational values: smart tourism technology (STT) and destination value. Despite a large quantity of research attention on destination tourism, the relation between tourists’ destination experience and STT has been less enthusiastically studied. Therefore, this study proposes to test an integrated model with attributes of STTs and destination values that contribute to tourists’ life happiness. The results of this study, from a survey of 191 foreign tourists in Seoul, South Korea, indicate that tourists are likely to put more value on what they perceived from their destination travel experiences than what they perceived from their experiences with STT services when they evaluate their overall happiness. Theoretical and practical implications are discussed.     

Developing creativity in tourist experiences: A solution to the serial reproduction of culture?

As culture is increasingly utilised as a means of social and economic development, the cultural tourism market is being flooded with new attractions, cultural routes and heritage centres. However, many consumers, tired of encountering the serial reproduction of culture in different destinations are searching for alternatives. The rise of skilled consumption, the importance of identity formation and the acquisition of cultural capital in (post)modern society point towards the use of creativity as an alternative to conventional cultural tourism. This paper considers the development of creative spaces, creative spectacles and creative tourism from the perspective of supply and demand. The need for creativity in developing new products and how to address the challenge of serial reproduction are discussed, and examples of creative tourism projects are examined and contrasted to traditional models of cultural tourism.     

The establishment of a rapid natural disaster risk assessment model for the tourism industry

At the current time, the Taiwan government is aggressively promoting projects, such as the so-called “Double Tourist Plan”, designed to encourage the development of the sightseeing related business. Operators in the tourist industry hope to construct facilities at or near scenic areas, which, given their special geography, are often adjacent to the mountains or the ocean. Unfortunately these are also the areas that most often experience natural disasters. This has a negative impact on the tourism industry. The centralization of tourist facilities, leading to the gathering of large numbers of visitors during the holiday seasons, can place people in danger. In other words, tourism operators in the Taiwan region face a high risk of natural disasters. It is difficult to assess such risks. Most of the existing models for catastrophe risk assessment consume huge amounts of time and are costly to use, so are more commonly applied for assessment at high-value facilities (such science-based industrial parks), rather than by the tourism industry, where economic factors are of greater concern. It is necessary to develop a simple and rapid assessment method that will allow ordinary business owners to carry out comprehensive risk analysis of tourist facilities. Thus, in this study, we explore various theories related to different kinds of natural disaster risk analysis mechanisms, with the goal of establishing a rapid risk assessment model suited to the tourism industry that can be used to quickly analyze disaster-forming characteristics and risk weaknesses in local regions. Furthermore, we incorporate an expert weighting process for assigning weightings for natural disaster risk index assessment. This method can help tourism asset owners prepare for the worst, and be capable of responding appropriately if and when such an event occurs. Good planning can effectively reduce the loss and risks associated with natural disasters and allow recovery work to commence sooner.