A consumer-based model of authenticity: An oxymoron or the foundation of cultural heritage marketing?

This study examines the relevance and conceptualizations of the authenticity concept in cultural tourism from the managerial standpoint. We propose a consumer-based model in which authenticity is a key mediating construct between cultural motivation and loyalty. The model is empirically examined by means of a survey conducted on 25 Romanesque heritage sites in four European countries. A confirmatory factor analysis and structural equation modeling were performed using LISREL 8.72. The results indicate that cultural motivation is an important antecedent of both object-based and existential authenticity, which in turn influence tourist loyalty. Theoretical, managerial and marketing implications of authenticity are discussed, showing that the consumer-based perspective can transcend some 'irreconcilable tensions' related to this concept.     

Long-haul and short-haul outbound all-inclusive package tours

Most long-haul and short-haul outbound travelers in Hong Kong purchase all-inclusive package tours through travel agencies. Thus, it is important for travel agencies to understand the criteria used by travelers to select package tours. This study aims to identify these criteria, and to investigate the differences between these two groups of travelers. The sample size was 200. The results show that personal safety and the guarantee of a promised departure date were the most important selection criteria for the travelers. Prospective long-haul travelers were more concerned with product features and the quality of counseling, and were less sensitive to price than were short-haul travelers.     

U.S. Tour Operators and Travel Agencies

Abstract

The purpose of the study reported in this paper was to explore the services and package tours for people who have difficulty walking provided by U.S. tour operators and travel agencies, and to identify barriers encountered when planning and operating the tours. Accommodations and eating-drinking establishments were the least desirable environments for people who have difficulty walking due to inaccessibility and negative staff attitudes. Attractions and transportation staff displayed higher attitudes but facilities were not accessible. The graphical display of data of accessibility barriers and staff attitude barriers indicated that the four tourism sectors did not comply with the 1990 Americans with Disabilities Act.     

‘What’s on your Bucket List?’: Tourism,identity and imperative experiential discourse

The concept of the Bucket List has achieved rapid and widespread recognition. This article makes an original Critical Discourse Analysis of the Bucket List as a cultural phenomenon that provides important insights into the interrelation between identity and tourism. The Bucket List is used to communicate specific suggestions of desirable tourism experiences and uses what can be termed the experiential imperative discourse, where the language, tone and framing of the text positions the experience described as essential and obligatory. Ultimately, the Bucket List discourse serves to prescribe culturally specific ideas of what constitute ‘good’ tourism experiences and is imposed on individuals who are prompted to desire a constantly renewing range of tourism experiences.     

Event segmentation: A review and research agenda

Event academics and practitioners have long recognized the importance of segmenting event attendees. Despite a relatively long level of enquiry into event segmentation, there is little consistency in the methods, data analysis techniques and segmentation variables that are used. A review of 120 event segmentation studies incorporating an attendee-orientated approach was conducted to identify how event attendees are currently segmented. This study will serve as a reference guide to current event segmentation researchers on the segmentation approach/s and data analysis techniques utilized in previous studies. Recommendations for future research are suggested.     

How hospitality brands grow: What hospitality marketers should know about Andrew Ehrenberg’s work (invited paper for ‘luminaries’ special issue of International Journal of Hospitality Management)

Andrew Ehrenberg’s work challenges the emphasis that hospitality marketing practitioners, educators and academic researchers place on segmentation, targeting (especially of heavy users), positioning, and meaningful brand differentiation. However, few marketing practitioners and scholars in hospitality appear familiar with this work. This invited paper attempts to increase awareness and appreciation of Ehrenberg’s work as well as its relevance to and implications for hospitality marketing. Topics covered include the NBD Law, Law of Double Jeopardy, Duplication of Purchase Law, and Law of Natural Monopoly as well as the evidence of weak brand segmentation, low perceived brand uniqueness, and the generalizability of the brand belief-usage relationship.     

深圳华侨城2000年游客调查分析研究--兼析中国主题公园的发展

本文力图通过对当前中国主题公园中具有代表性的四大主题公园--深圳华侨城旅游景区中的锦绣中华、民俗村、世界之窗、欢乐谷的游客调查,了解游客对该类型景观的满意度和主要需求方向,以期对未来中国主题公园发展提供建设性的建议.     

购物旅游业发展问题研究——以义乌小商品市场为例

购物旅游业是以购物为目的的特殊旅游形式和高附加值的专项旅游产品,是在旅游购物基础上的延伸和拓展,发展购物旅游业有利于提升旅游业收入的规模、结构和水平,丰富旅游业发展内容和旅游结构优化.本文首先通过分析\"旅游购物\"与\"购物旅游\"的关联与差异,比较国内外购物旅游业的发展模式,总结发展购物旅游业的成功经验及支撑体系,同时以义乌小商品市场为例,分析其购物旅游业发展过程中的现状、特点与问题,并进而提出推动义乌购物旅游业发展、建设国际购物旅游城市的主要对策措施.     

DOES BUSINESS ENVIRONMENT MATTER TO THE DEVELOPMENT OF A MARKET ORIENTATION?

Developing a market orientation is one of the key issues in market‐orientation research. In this study, based on a survey of top managers from 143 Chinese hotels and 72 travel services—two tourism sectors with distinctly different business environments—we explore the effects of environmental conditions on the development of market orientation. In particular we examine whether environmental conditions have a direct impact on the level of market orientation or whether they moderate the relationship between market orientation and its antecedents. We find that the effectiveness of top management emphasis varies under different environmental conditions but that the impact of other antecedents is not influenced by environmental conditions.     

Online distribution of airline tickets: Should airlines adopt a single or a multi-channel approach?

In today's digital world, airlines typically distribute tickets both via their own websites and through online travel agency (OTA) platforms such as Expedia and Travelocity. Although associated with higher distribution costs, selling tickets through the platforms offers airlines exposure to a broader consumer base, and potentially higher sales than selling tickets solely through their own websites. While most airlines have adopted a multi-channel approach by selling tickets through OTA platforms and their websites, some (e.g., Southwest Airlines, easyJet and Ryanair) sell only via the latter. Is one approach better than the other, and if so, under what circumstances? This study analyzes factors that affect an airline's distribution strategy by developing a decision support model. We find that airlines are less likely to use OTA platforms if they have a large loyal consumer base or if the OTA platform is highly competitive.