A Benchmark for B2B Use of E-Commerce

ABSTRACT

A telephone survey of 517 corporate executives in large and mixed-sized companies was used to determine the status of business-to-business (B2B) e-commerce. Findings included that only one-quarter of respondents used B2B e-commerce in their businesses, but 41% said that their companies planned to add e-commerce to their Websites. Of those who conducted e-commerce, 73% found it a profitable way to reach customers without cannibalizing traditional sales revenue. The timing of the survey, between periods of economic expansion, makes this a valuable benchmark for the adoption of e-commerce.     

E-Commerce Adoption: Perceptions of Managers/Owners of Small- and Medium-Sized Enterprises (SMEs) in Thailand

ABSTRACT

E-commerce can be an important source of competitive advantage for most business organizations, especially small- and medium-sized (SMEs) businesses. Recently, researchers have focused on e-commerce adoption both in the United States and other countries. This study examines the factors that influence e-commerce adoption in Thailand. The results show that the major reason behind e-commerce non-adoption is that the organization is not ready to make that change because of cultural, technological, financial, and/or logistical reasons. Additionally, organizational readiness strongly influences e-commerce implementation, and managerial support and financial, logistical, and technological factors weigh heavily in determining if an SME in Thailand can pursue e-commerce implementation. We believe that the e-commerce adoption model in this study will have both managerial implication for practitioners in Thailand, as well as those in other developing countries, and academic implications for researchers who are interested in e-commerce adoption in developing countries.     

A Framework for Determining Success Factors of an E-Commerce Initiative

Abstract

Businesses and entrepreneurs are rushing to the Internet to do business and reach new markets. While the Internet is used for cutting cost and generating revenue by conducting business-to-consumer (B2C) e-commerce (EC) and business-to-business (B2B) e-commerce, existing businesses and entrepreneurs are finding tremendous challenges to succeed. This paper examines the factors that are critical to the success of any company's e-commerce initiative and makes recommendations to businesses and entrepreneurs so they can overcome the challenges and exploit the opportunities presented by the Internet.     

A Snap Shot of E-Commerce by General Line Industrial Distributors

Abstract

Industrial distributors and manufacturers are constantly in search of methods to increase sales and market share. While e-commerce is not new, its adoption is growing and gaining a foothold in American business. Most attention in the e-commerce realm has been on business-to-consumer-type ventures (Amazon, eBay, etc.); however it is the purpose of this paper to examine how e-commerce is effecting business-to-business transactions, specifically in fields relating to industrial distributors and industrial manufacturers.     

An Exploratory Study of Perceptions Towards E-Commerce in China (PRC)

ABSTRACT

E-commerce and China are two widely discussed business topics. Despite the political, legal and infrastructure obstacles, the potential of e-commerce in China (PRC) is too great to ignore. This paper addresses the perceptions of Chinese concerning the obstacles and benefits of conducting e-commerce. Analysis identifies the rank-order of benefits and obstacles to conducting e-commerce in China (PRC).     

Toward Mass Customized Product Deployment in E-Commerce: The Modularization Function and Postponement Strategy

Strategically deploying customized products in an e-commerce environment not only helps businesses respond with greater agility to customer needs and strengthen their market position, but also helps businesses gain competitive edge and increase profitability. Underlying successful mass customization within the digital marketplace, a firm needs a methodology for striking a balance between the degree of customization and product pricing and delivery time—a critical supply chain issue. Providing either too much or too little customization can negatively impact both the business and the customer.

This study introduces a decision-making method for product customization. This method takes into account the level of customization, production costs, and the product delivery time and applies the concept of postponement strategy to the product supply chain to boost overall supply chain effectiveness and customer satisfaction. Bicycle customization is used as an example to demonstrate the feasibility of the new approach to determine the optimal level of customization in product deployment.     

商业银行电子商务发展存在的问题、成因及对策研究

电子商务发展的迅猛已经对商业银行的经营方式和核心业务带来了极大的冲击和挑战。商业银行应加快观念更新,认真解决由于传统认知偏差、过分依赖与电子商务企业的合作、内部协调和考核机制不完善、运营基础较薄弱等原因带来的市场定位不精准、用户体验满意度低、营销理念落后等亟待解决的问题,大力开展金融业务在电子商务模式下的创新,积极提升用户体验并完善支付体系,跳出电子商务恶性竞争包围圈,使其在竞争对手林立的电子商务市场中获得一席之地。     

The Transition to E-Commerce: A Case Study of a Rural-Based Travel Agency

ABSTRACT

When the Internet started to establish itself in the corporate world, some observers foresaw a diminishing role for, if not the end to, many intermediary functions. Consequently it has been argued that suppliers will need to use the Internet and related technologies to cut costs and establish closer links with consumers by bypassing organizations that currently play an intermediary role in the traditional transaction system. The objective of this case study is to enhance the understanding of the process of transition from a traditional business model to an e-commerce model. It focuses on a very small business that has successfully navigated the transition to e-commerce.     

The influence of ownership structure and board strategic involvement on international sales: The moderating effect of family involvement

This paper contributes to the family business and the international business literature by analysing whether and to what extent different compositions of the ownership structure and degrees of board strategic involvement impact on the level of international sales of family and non-family businesses. Our main hypotheses are tested on a sample of 342 Norwegian firms via regression analysis. The results from this study show the existence, in both in family and non-family businesses, of a positive and significant relationship between foreign investors’ ownership and the level of international sales. Furthermore, the relationship between CEO ownership impacts negatively on international sales in both family and non-family businesses. While board strategic involvement contributes positively to international sales in non-family businesses it becomes not significant when we only look at family businesses. Implications for theory and practice and future research directions are discussed.     

中加电子商务发展比较分析及启示

加拿大政府高度重视电子商务和网络经济的发展,投入了巨资和人力,使电子商务在全国范围内迅速发展和普及,电子商务交易额已跃居全球第二位,仅次于美国。现今加拿大在网络基础设施、多媒体技术、全球客户服务、远程教育和医疗服务、网页工具开发等五方面已处国际领先地位。2003年,加拿大全国电子商务销售额达到1560亿加元．并将在因特网经济行业提供18万个新的就业机会。从1998年起至今,中国的大部分电子商务是非支付型电子商务,即网上营销,网下支付;小部分是支付型电子商务,即网上营销,网上支付。     

The practice of corporate social performance in minority- versus nonminority-owned small businesses

This study compares corporate social performance in terms of charitable contributions of minority-owned and nonminority-owned small businesses. In this sample, minority-owned small businesses are younger, have less full-time employees, and lower annual sales. Minority-owned small businesses donate more funds to religious organizations than nonminority-owned small businesses. When annual sales are accounted for, minority-owned businesses contribute more total dollars to all charitable organizations than nonminority-owned firms. Suggestions for future research in this area are delineated.Judith Kenner Thompson is an Assistant Professor of Business and Society at the University of New Mexico. Her work has appeared inResearch in Corporate Social Performance and Policy, Business Forum, and theJournal of Small Business Management.Jacqueline N. Hood is an Assistant Professor of Organizational Behavior at the University of New Mexico. Her current research interests include gender issues in business, small business and entrepreneurship, and corporate social performance.     

Women business owners in traditional and non-traditional industries

Small businesses continue to grow in importance to the national economy. According to the Small Business Administration, America's 22 million small businesses generate more than half of the nation's Gross Domestic Product and are the principal source of new jobs. The National Foundation for Women Business Owners reported that between 1987 and 1994, the number of women-owned businesses grew by 78% and women-owned firms accounted for 36% of all firms. Although the growth in the number of women-owned businesses is encouraging, the size of such businesses remains small in terms of both revenues and number of employees, especially in comparison to male-owned businesses. One explanation for this disparity is that female business ownership is concentrated primarily in the retail and service industries where businesses are relatively smaller in terms of employment and revenue as opposed to high technology, construction, and manufacturing.One of the most fruitful streams of research in women's occupational choice has been based on social learning theory. Specifically, self-efficacy has been found to relate to both type and number of occupations considered by college men and women, and with regard to traditional and non-traditional occupations. Entrepreneurship researchers have also used social learning theory to study entrepreneurial intentions. This study builds on that background of women's career development and entrepreneurial intentions to examine differences between traditional and non-traditional women business owners. We examine 170 women business owners in various traditional and non-traditional businesses in Utah and Illinois. Questionnaires were the primary method of collecting data, in addition to 11 in-depth interviews from a sample of the survey respondents. Using a careers perspective, based on social learning theory, we hypothesized that women in these two different categories of industries would differ on levels of self-efficacy toward entrepreneurship or venture efficacy, their career expectations and their perceived social support. A second analysis was also done that explored the relationship between the same independent variables and success or performance of the business. The results offer support for using this integrative model to understand differences between women in traditional and non-traditional industries. The first analysis revealed that significant differences exist between the two groups on several of the independent variables. Traditional business owners had higher venture efficacy for opportunity recognition, higher career expectations of life balance and security and they reported that the financial support received from others was more important to them than those in non-traditional businesses. On the other hand, the non-traditional owners had higher venture efficacy for planning and higher career expectations for money or wealth than the traditional group.The second analysis explored whether success, as measured by sales, was affected by differences in venture efficacies, career expectations, or perceived support received by women in traditional businesses as compared to those in non-traditional ones. This analysis revealed that traditional women business owners might have different factors that contribute to their success than non-traditional owners. Specifically, for the traditional owners, venture efficacies for opportunity recognition and economic management as well as the career expectation of autonomy and money (or wealth) were positively related to sales. For the same group efficacy toward planning and the need for security were negatively related to sales. For the non-traditional women, venture efficacy toward planning and the career expectation of autonomy were positively related to sales while the expectation of money or wealth was negatively related. Also for the same group, the perceived importance of the emotional and financial support was negatively related to sales.In the past, most of the entrepreneurial research has used predominantly male samples of entrepreneurs. Those that include women entrepreneurs generally are comparative, between men and women. This study's comparison of two groups of women entrepreneurs offers a unique contribution to the field.Future research is recommended to further understand how venture efficacy and career expectations affect the decision to start a new business in a particular industry. It would be particularly beneficial to study venture efficacy and career expectations of prospective women entrepreneurs prior to the start of the business. Similarly, greater attention should be given to understanding how venture efficacy develops in different individuals.     

A Case Study: How a Retail Jewelry Store Learned to Compete in the E-Commerce Market Place

ABSTRACT

The Case Study describes how a retail jewelry store adapted to a new e-commerce market place. Until the mid-1990s, their marketing strategy included (1) a large dramatic sign visible from surrounding streets, (2) local print and radio advertising, (3) a sales staff that aggressively pushed the perceived value and emotional component of jewelry, and (4) an after-sales follow-up program. Typical customers were in the lower to middle socio-economic segment.

E-commerce created more knowledgeable customers who recognized their buying alternatives. The Store reacted by developing several proprietary web sites, displaying products in the store “as seen on” the home shopping networks or on various web sites, and offering classes on how to become a more knowledgeable jewelry shopper. During the implementation of the e-commerce changes, problems arose in two areas: project management issues (deadlines, staffing, testing) and cultural adaptation issues. Once these issues were effectively addressed, and the e-commerce changes were implemented, sales stabilized and returned to prior levels.

The Case Study explores a well-known strategic principle: all organizations must monitor their changing environment and adapt accordingly, e-commerce is a current example; there will always be others.     

影响我国中小型企业参与电子商务的动因分析

通过对长三角地区的中小企业进行问卷调查,找出影响我国中小企业开展电子商务活动的重要因素,并利用spss对调查结果进行实证分析,研究结果表明：我国大部分的中小企业没有参与并且应用电子商务,电子商务应用水平不均衡,地区之间有差异,竞争强度、潜在收益、与商业合作伙伴的关系、潮流压力均对我国中小企业参与电子商务有正向作用,且作用显著,政府政策对中小企业参与电子商务亦有影响。中小企业应认清自身所处的条件和环境,根据自身发展的综合水平相应地采取电子商务发展策略。     

垂直型电子商务发展路径研究

垂直型电子商务的发展目前到了一个瓶颈阶段,很多网站面临巨大的竞争压力,有些垂直型电子商务企业甚至面临倒闭的风险.本文根据电子商务市场发展的规律,分析垂直型电子商务的困境产生的原因,以及垂直型电子商务所具备的优势,提出垂直型电子商务发展的几点路径选择.     

Exploring the relationship between the human resource management practices and growth in small service firms

This paper seeks to evaluate the relationship between the growth and the human resource management (HRM) practices of small service firms in catering to professional services and the retailing sectors in the UK. The paper reports and analyses the findings of 196 face-to-face structured interviews with small service business owners. Findings suggest that employee empowerment contributes to the sales growth of small firms in the different sectors of the service industry. The study also shows that employee training and recruitment through formal channels contribute to the sales growth of firms operating in the catering sector. This paper argues that contextual variables – the extent of the competition and the availability of the workforce – have a bearing on the HRM practices employed by small service businesses.     

The Day After Grant-Aid: Business Development Schemes for Small Rural Firms in Lagging Areas of Greece

This paper investigates the need for providing follow up business development instruments to small rural businesses that have benefited from grant aid assistance schemes. A sample of 76 small rural businesses in lagging areas of insular Greece is included in the present survey, and ranks thirteen possible business growth instruments. It is found that business development instruments are ranked according to each firm's economic and human capital characteristics. Furthermore, most firms need the concurrent provision of more than one instrument. Likewise, a mixture of business specific schemes, regulatory interventions and infrastructure projects, better serves their business development needs. Results from the present survey indicate that an integrated business development strategy in lagging areas of Greece should be supported by modern, flexibly tailored combinations of assistance, using complex, multi-instrument sets of support to development efforts.     

New evidence in the pursuit of locating new businesses

Finding good, generalizable samples has long been an Achilles heel for those interested in entrepreneurship-related phenomena. Practitioners, policy makers, and researchers frequently desire to take the pulse of entrepreneurial activity but struggle in doing so. For example, Friedman (1995) reported that California overestimated job loss by 2.4 times because of failure to account for newer, more robust firms. With the goal of being able to better identify new businesses, this research addresses the following questions: (1) Which sample sources best identify new businesses? (2) Are the characteristics of a sample drawn from one source similar to those drawn from a different source? (3) How accurate are the different sample sources in the information they report? and (4) How practical and cost effective are the different sample sources?We pursued answers to these questions by examining the state sales tax file and comparing it with the previously examined sources of the state unemployment insurance file (ES202) and Dun & Bradstreet's Dun's Market Indicator file (DMI) (Birley 1984; Aldrich et al. 1989). The phonebook was also used to examine its overlap with the three primary sources. In making these comparisons, we evaluate generalizability issues, accuracy of founding date, cost, practicality, and other auxiliary information.Sales Tax FileOur findings suggest that the sales tax file is a rich source for identifying generalizable samples. The accuracy of the founding data was correct over 70% of the time, and it appears to identify businesses very early in the start-up phase. The data also are available in machine readable format, give some helpful auxiliary information, and the cost of obtaining the file was negligible. Another advantage of the sales tax file is its ability to identify new businesses that do not have visible on-street locations. Thus, the sales tax file appears to be a very credible source for identifying firms early in the start-up process.ES202 File, DMI File, and Phone BookOur study affirms earlier studies that found major limitations with both the ES202 and DMI files. More specifically, this study found that both sources have substantial limitations in identifying new start-up firms, and they both appear to be slow in removing firms from their records once they have moved or gone out of business. As for the phonebook, as it is only issued annually, it takes some time for new businesses to be listed in the directory. Furthermore, because so many of the new businesses identified by the sales tax file initially operate out of the entrepreneur's home (58% in our survey sample), the enumeration/phonebook method would miss many new businesses unless they had a business phone listing and a business sign on their residential property. Thus, we do not consider the enumeration/phonebook method to be very practical, nor the best method for identifying new firms.In sum, these findings give renewed hope in locating generalizable samples of new businesses. Although the sales tax file is not a perfect source, it represents a very attractive alternative for those interested in identifying entrepreneurial firms early in the start-up phase. These findings should assist practitioners, policy makers, and researchers in making better sample selections, which should lead to more accurate indicators of new business start-ups, fewer sample biases, and ultimately, to a better understanding of the determinants of new venture failure and success.     

电子商务下的国际贸易创新探讨

电子商务的发展对国际贸易产生了重要影响,不仅深化了国际间的分工,而且改变了传统的洽谈方式、国际贸易合同订立和履行方式等贸易手段及支付方式,加快了信息传递速度,降低了交易成本。在电子商务环境下,一方面,我国应加强法律法规的研究与制定,积极参与国际合作与对话;推进和完善电子支付体系建设,促进物流系统的现代化和信息化;加快信息基础设施建设,加强关键技术研究;另一方面,外贸企业应尽快改变电子商务运用水平不均、利用程度不高的现状,充分发挥电子商务的优势开展国际贸易。     

Gender as a determinant of small business performance: Insights from a British study

The performance of small businesses, that is the ability of small firms to contribute to job and wealth creation through business start-up, survival and growth, has been an important area of policy and academic debate in the 1980s. Surprisingly little has been written about gender and small business performance. Our literature search revealed only a small number of studies of any substance on this subject, though over forty made some mention of it, Most studies shied away from direct examination of quantitative performance measures (such as jobs created, sales turnover, annual growth), tending to concentrate on qualitative measures of success or failure. The paper examines small business performance and gender using data obtained from a survey of 600 (300 women, 300 men) Scottish and English small business ownermanagers, part of a three year study on the impact of gender on small business management. Analyses suggest that the relationship between gender and small business performance is complex, but that gender still appears to be a significant determinant even after other key factors are controlled for.