Which buying decisions are made by individuals and not by groups?

Much of the recent research pertaining to industrial purchasing has focused on the buying group rather than the individual purchasing agent as primarily responsible for vendor and product selection decisions. The present research was undertaken on the premise that in certain types of industrial purchase decisions (vendor selection in modified rebuy situations), the presence of certain mediating variables may indicate that the individual purchasing agent rather than a buying group may make the vendor selection decision. Based on data gathered from industrial buyers randomly selected from a national list and using the hypothetical scenario data-gathering technique, the major findings are that individual decisions seem to predominate in modified rebuy vendor selection decisions, that loyalty to existing suppliers seems to have an effect on the extent of individual decision making, and that the extent of joint and individual decision making appears to be related to the size of the firm.     

Exposing organizational buyers to consumer magazine advertisements

The feasibility of using consumer magazines in support of more traditional industrial media in marketing programs designed to create awareness and goodwill among industrial buyers and purchasing influentials is examined. Specifically, magazines delivering at least 10 percent of those individuals influencing organizational purchases of $1000 or more are compared with trade publications. Exposure patterns are examined in total and by segments based on company size. Consumer magazines are found more cost efficient than industry-trade publications and should be considered for exposing purchasing influentials to institutional advertisement containing general appeals designed to build firm awareness among industrial buyers and influentials in different industries.     

The relative importance of industrial promotion tools

This article describes a survey of the perceptions of organizational buyers regarding the extent to which their purchasing decisions are influenced by various promotional tools. The results of this survey provide some practical implications for industrial marketers regarding the relative effectiveness of various promotional tools and the relative emphasis that they should place on each of them.     

Experimental Evidence on Product Adoption in the Presence of Network Externalities

The benefits accruing to a purchaser of a product due to the existing base of consumers of the same or compatible products are known as network externalities. This paper studies Katz and Shapiro's (1986) model of network externalities in an experimental setting. Two sellers choose prices for competing technologies sold to two groups of four buyers purchasing sequentially in two stages. The results are qualitatively consistent with Katz and Shapiro's equilibrium predictions. In certain sessions over three-quarters of first stage buyers purchase the more expensive technology anticipating that later arriving buyers will also buy this technology. In periods where a strong network has been established for a technology in the first stage, over 80 percent of second stage buyers buy that technology, even though in most cases it is priced higher. The data, however, differ from the point predictions of the model.     

Attitudes of industrial buyers toward selected social issues

Although the demand on industrial establishments to resolve various social problems is ever-present, there is little substantive material in the literature concerning the industrial buyers' perceptions of the social responsibilities of their firm. Studies of executive's attitudes toward corporate social responsibility have focused heretofore on corporate personnel other than industrial buyers. Next to salespersons, however, industrial buyers have more contact with persons and businesses outside their company than other corporate personnel. People in purchasing, nonetheless, are perceived by many as conservative, hard-nosed negotiators either unconcerned about corporate social responsibility at best or denying such responsibility at worst. This article presents the results of a survey of industrial buyers concerning their attitudes toward various social issues.     

Similarities in industrial procurement across four countries

This article reports on a cross-sectional, longitudinal, and comparative study of industrial buyer behavior. The study points to clear similarities in industrial purchasing between buyers in two industries in four countries. It also shows similarities in results using the same instrument taken in studies several years apart and points to generalizations about the involvement of different departments in the purchase of a variety of product types in different international markets.     

How manufacturers value purchase offerings: An exploratory study

The notion of value and the principles and methods that buyers use to discover which supplier offering has more value needs to drive all business marketing activity. However, the concept of value and how to measure it is somewhat vague. The authors present a simple way to think about value. The research reports an exploratory empirical study of how the valuation model fits the views of purchasing managers and how purchasing agents view value and use it to make decisions. In general, the model posited appears to fit the view of purchasing agents, however, there is some digression and further research is needed.     

Optimal nonlinear pricing by a monopolist with information ambiguity

We consider the optimal nonlinear pricing by an ambiguity-averse monopolist. The monopolist's subjective belief about the distribution of buyers is described by ϵ-contamination of an additive probability. We find that under a maxmin utility decision rule and with a continuum of buyers, ambiguity aversion leads to bunching at the bottom in the optimal contract, and the distortion at the bottom is reduced. Other high valuation buyers are offered the same quantity as in the case without ambiguity, but they get a greater discount.     

Assessing customer orientation in the context of buyer/supplier relationships using judgmental modelling

Retail buying is a particular form of industrial buying, one characterised by buying for the purposes of reselling to the ultimate customer, rather than for use. Retail buyers have a complex role. They are responsible for meeting the requirements of their target customers and they also have to manage relationships with suppliers in order to obtain the best terms and conditions.Modern retailing is also characterised by a high degree of concentration and centralisation of the buying function. Buyers can operate autonomously or within a buying group. Those selling or marketing to commercial buyers need to understand the needs of the buyer in order to be effective. They need to understand the buyers' businesses and how to develop relationships with them.A mediator in the development of a customer relationship is customer orientation. A customer orientation is a central factor in being market orientated, but despite the importance of customer and market orientation there has been little research into how well suppliers understand their customers in a commercial context.In the research reported here retail buyers of textile products were personally interviewed with the aid of decision analysis software to identify the significance of criteria they use in a defined buying situation. The same methodology was repeated with suppliers to identify how well suppliers understood the decision making of buyers in their market. The decision-making process was modelled using a compensatory approach, assuming six decision criteria in a choice of sourcing options. These criteria were partly selected from a pilot conducted with eight retailers in the UK and partly from the literature review and in particular the works of Nilsson and Høst [Nilsson J, Høst V. Reseller assortment decision criteria. Aarhus: Aarhus University Press, 1987] and Weber et al. [Weber CA, Current JR, Benton WC. Vendor selection criteria and methods. Eur J Oper Res 1991;50(1):2-18].The study found that while buyers were able to understand the relative importance of decision-making criteria adequately, they underestimated the importance of certain criteria. The results demonstrate the potential for judgmental modelling in the appraisal of customer orientation.     

Buyer Power and Industry Structure

This paper investigates the exercise of market power by a large buyer who emerges via growth, merger, or group purchasing. It explores the efficiency and redistributive effects of such an event when a competitive fringe of small buyers remains in the market. Terms of trade, including those for small buyers, depend on structural conditions on the supply side of the market and the nature of interactions between the newly emerged dominant buyer and suppliers. Predicted aggregate welfare effects have implications for antitrust.     

Dynamic Informative Advertising of New Experience Goods

This paper analyzes the optimal advertising and price policies of a monopolist who sells a new experience good over time to a population of heterogeneous forward‐looking buyers. We consider advertising that can complement or substitute for learning‐by‐purchasing, and we show that the advertising intensity always peaks during the early stages when the price extracts surplus from the buyers who are yet to learn their valuation for the good. We also show that even though informative advertising may temporarily raise prices and slow down the learning process, an advertising ban can reduce welfare.     

The role of customer entertainment in B2B sales strategy: Comparative insights from professional buyers and salespeople

Customer entertainment is any activity considered to provide entertainment, amusement, or recreation. Business-to-business firms, as part of their sales strategy, have entertained customers for decades in hopes of influencing purchasing and building long-term relationships. Using social exchange theory and the element of reciprocity, this study examines how customer entertainment influences buyers' perceptions of gratitude, indebtedness, and purchase intention within their relationship with the B2B seller. In order to assess the importance and strategic role of customer entertainment in building and strengthening buyer-seller relationships, this study investigates customer entertainment throughout the sequential relationship stages of exploration, expansion, and commitment. A multimethod research design was developed comprised of 2 qualitative studies, 3 pretests, and a conclusive experimental field study that compared buyer attitudes with salespeople's perceptions of buyer attitudes. The final study contrasts results between 248 buyers and 245 salespeople and consists of a 3 × 3 experimental field study, with the levels of customer entertainment events and stage of relationship as manipulating variables. The analysis reveals that salespeople and buyers view of reciprocity differs, with salespeople being more socially oriented and focused on gratitude while buyers are more economically oriented and more attuned to indebtedness.     

Impact of organizational and buyer characteristics on the buying center

A mail survey of 200 organizational buyers was conducted to determine if the number of individuals in the buying center or the amount of perceived self-influence varied by organizational and buyer characteristics or by the type of purchase decision. The results of the study indicate that the type and size of the firm, as well as the buyer's educational level, affect both the number of individuals in the buying center and the amount of perceived self-influence of the organizational buyer. The results further indicate that the size of the buying center increases and the amount of perceived self-influence decreases as the purchase decision becomes more complex.     

Agents’ incentives under buy-back contracts in a two-stage supply chain

This paper investigates how the behavior of individual decision makers can affect the performance of a supply chain. We study a two-stage supplier–retailer system, using a buy-back contract. Each firm's actions are executed by an agent. The retailer's purchasing agent and the supplier's sales agent are compensated based on certain performance measures, and they act accordingly. We study the impacts of their behavior in both the supplier-as-leader and retailer-as-leader settings. We find that, unless their incentives are carefully constructed, the agents can strongly distort the system's behavior. Specifically, “channel stuffing” (packing the distribution channel with excess inventory) can occur in both settings. Only when the agents are compensated based on net profit do they act in accord with their firms’ objectives. These results may help explain some recent scandals.     

Product profile analysis: A tool for industrial selling

The purpose of this article is to provide a step-by-step approach to how product profile Analysis (PPA) can be applied to industrial selling. Specifically, the sales representative can use PPA to help the prospective buyer identify the key criteria involved in the purchasing activity. The concentration on buyer-oriented criteria will aid in the development of the sales representative's role as a consultant to the client. The use of PPA will also help the buyer defend the purchasing decision that was made.     

An exploratory study of the Internet as an industrial communication tool: Examining buyers' perceptions

A thorough understanding of the impact of the Internet on industrial purchase decisions is of critical importance for industrial marketers seeking to incorporate the Internet in their overall communication strategy. Accordingly, this study examines (1) the degree to which purchasing professionals perceive the Internet as useful, (2) how purchasing professionals are using the Internet for communication activities, (3) how the Internet compares to other promotional tools in influencing buyers' purchase decisions, and (4) whether differences among buyers can be identified relative to the perceived influence of suppliers' websites. The results provide some practical implications for industrial marketers regarding the use of the Internet relative to other promotional tools.     

The bonding effects of relationship value and switching costs in industrial buyer–seller relationships: An investigation into role differences

Despite the established importance of buyer–seller relationships in B-to-B markets, research to determine the differential effects that keep suppliers and customers in a relationship has been scarce. Referring to transaction cost analysis, this study investigates how switching costs and relationship value as perceived by each side unfold their bonding forces in such a relationship. Based on a large scale survey administered in Germany, Korea, New Zealand, and Argentina among marketing/sales and purchasing managers the study shows that relationship value has a stronger impact on intentions for relationship enhancement, search for alternatives and switch intention than switching costs for both buyers and sellers. Only with regard to relational tolerance and only for buyers do switching costs play a greater role than relationship value. Furthermore, buyers base their future relationship intentions more on the current state of the relationship than suppliers. Our results suggest that role differences must be taken into account when studying institutional arrangements in B-to-B markets.     

Incumbent and non-incumbent salesperson consultation in the pre-decision stage of organizational purchasing

Given the complexity (e.g., digitization, customization, and scale) of modern business solutions, salespeople increasingly seek to influence the pre-planning stages of buyer decision making to increase effectiveness. During the early stage of organizational buying, salespeople can align their firm's capabilities and expertise by offering input on problem definition, before a solution is sought. However, surprisingly little is known about the role of salespeople in the period before a buying firm decides to officially address a problem and seek vendor solutions. Thus, our research focuses on the inclusion of both incumbent salespeople (strong ties to the buying organization) and non-incumbent salespeople (limited, or non-existent, ties to the buying organization) in pre-decision phase information sourcing of buyers. Drawing upon theory from social network and problem solving literatures, we develop a contingency model to illustrate pre-decision phase conditions based on problem framing, structure, and urgency that make incumbent or non-incumbent salespeople more likely to be sources of information. We test our hypotheses across a series of scenario-based experimental studies conducted with purchasing managers. Our findings suggest situations where incumbent and non-incumbent salespeople have a greater likelihood of being positioned to engage in pre-decision stage planning with customers.     

The role of trust and relationship structure in improving supply chain responsiveness

In order to reduce cycle times between supply chain entities, managers must work to create new relational forms that rely on trust to a greater extent. We present a model suggesting that to build relationships based on trust, suppliers must invest in site-specific and human assets, and buyers must judiciously apply contracts to control for relative levels of dependence within the relationship. Our model also suggests that buyer-dependence, supplier human asset investments, and trust are all positively associated with improved supply chain responsiveness, defined in this study as the supplier's ability to quickly respond to the buying party's needs. This model is tested with data gathered from a sample of purchasing managers in North American manufacturing firms. The results suggest that even in cases when buyers do not have a great deal of control over their suppliers, working to build trust within the relationship can improve supplier responsiveness.