The Impact of Consumer Behavior and Service Perceptions of a Major Sport Tourism Event

The Honolulu Marathon has consistently provided a positive economic impact to the state of Hawaii's economy. The purpose of this study was to assess the economic benefits of the 2007 Honolulu Marathon by runners from outside the state of Hawaii and their traveling companions on the city of Honolulu. Another purpose of this study was to compare the service perceptions of Japanese participants with those of English-speaking participants, with a focus on examining opportunities to increase economic contributions from the two groups. The 2007 Honolulu Marathon is the third largest marathon in the USA and six largest in the world, with over 27,000 runners registered. Only the New York City Marathon (34,729) and the Chicago Marathon (32,332) are larger. Of the 27,000 registered participants of the Honolulu Marathon, 19,500 runners are residents from outside the state of Hawaii. The data used in this study were collected by distributing a research instrument to marathon participants. The instrument consisted of 18 questions regarding length of stay, accommodation, and the amount of money spent by the marathon participants for food, lodging, souvenirs and other miscellaneous items while attending the marathon activities in Honolulu. A total of 1,643 participants completed the surveys for this study. Examination and analysis of these results will prove to be very helpful in determining the economic benefit the Honolulu Marathon has on Honolulu and the state of Hawaii.

The Honolulu Marathon accounted for an economic impact of $108,890,000 that generated $3.7 million in state taxes. The opportunity for internationally diverse participatory sports events to increase tourism substantially, especially in the state of Hawaii, suggests that further research in this area is necessary.     

A Study on the Moderating Role of Alternative Attractiveness in the Relationship Between Relational Benefits and Customer Loyalty

ABSTRACT

The purpose of this study was to investigate the moderating role of alternative attractiveness in the association between relational benefits (confidence benefits, social benefits, special treatments) and customer loyalty in hotel restaurants in South Korea. Data were collected from 250 hotel restaurant customers.

The data was analyzed using moderated regression analysis and subgroup analysis. The research findings are as follows: First, confidence benefits and special treatments positively affect customer loyalty. Second, alternative attractiveness has a homologizer moderating effect on the relationship between relational benefits and customer loyalty except for confidence benefits. At the end of the paper, theoretical contributions, managerial implications, limitations, and future research directions are discussed.     

旅游口号创意模式的尺度差异研究

旅游口号是传递目的地形象的有效工具,是旅游营销策划的关键内容。文章拓展了旅游口号创意模式的分类视角。从文字长度、短语结构、地名信息和诉求倾向等4个角度对省区、城市和景区等3种目的地尺度的116个旅游口号展开统计分析,研究发现：（1）总体上,8字长度（主要是“4＋4”形式）的标型口号比重最高,而目的地尺度越小,越倾向于使用长型口号模式来进行创意设计;（2）无论哪种目的地尺度,绝大多数短语类型的旅游口号均属于“偏正词组＋偏正词组”的组合方式,在创意设计上具有显著的目的地修饰导向;（3）超过半数的旅游口号采取了地名涵盖型的创意模式。相对城市和景区而言,省区目的地对地名信息的涵盖最为普遍;（4）立足资源属性型诉求倾向的创意模式在3种目的地旅游口号中均占有相对优势,景区尺度尤为突出。     

Market Segmentation of Golf Event Spectators Using Leisure Benefits

The proliferation of golf events has provided increased opportunities to watch professional golf tournaments. The purpose of this study is to examine a variety of leisure benefits sought by Korean golf event spectators and provide useful marketing strategies to fulfill their needs. Within the contexts of leisure benefits, different individuals tend to assign different meanings to the same leisure experience. In this sense, golf event spectators are likely to pursue heterogeneous leisure benefits from their engagement. This study identified four distinct spectator groups (i.e., escape seekers, exercise seekers, interest seekers, and excitement seekers) and uncovered significant differences among these segments. Results provided empirical support that event-based sport tourism marketers need to implement diverse strategies to increase and reinforce their customer base.     

目的地网络界面对旅游者体验及品牌形象的影响

旅游目的地推广营销所使用的官方网站、微博、电子商务平台等网络渠道构成了旅游者接触目的地的网络界面。旅游目的地网络界面特征主要包含信息价值、友好性和交互性3个要素。为探索旅游目的地网络界面对旅游者体验及品牌形象的影响,构建了旅游目的地网络界面特征、旅游者体验与目的地品牌形象的结构方程模型。研究发现,旅游目的地网络界面特征的3个要素通过功能体验和情感体验两个中介因素影响游客对目的地品牌形象的感知,但信息价值对情感体验的影响不显著。基于以上结论,对旅游目的地优化网络界面提出了策略建议。     

Effect of Event Service Quality and Satisfaction on Happiness Among Runners of a Recurring Sport Event

The consumption of sport events through direct participation can influence participants’ perception of happiness with that experiential purchase given the time and resources invested in that experience. The purpose of the study was to examine how sport event service quality aspects operationalized through the physical environment, interaction, and outcome factors influence overall satisfaction with the event and experiential happiness. Data were collected from 300 runners who participated in 5k and 10k races. Structural equation modeling analysis revealed the positive effect of outcome and physical environment factors on satisfaction with the event and the positive influence of event satisfaction and outcome quality on experiential happiness. The overall expectations on the quality of the event experience can be a focus for event managers aiming to achieve social marketing goals related to positive psychology from the event participation.     

基于旅游经历的目的地吸引力感知差异研究

关于旅游经历对旅游者目的地感知的影响,现有的研究文献从感知形象和感知价值等方面进行了探讨,但尚未出现从目的地感知吸引力角度进行的相关研究。目的地的初游者和重游者代表着两类具有不同旅游经历的目的地游客,本文的研究目的在于探讨二者对旅游目的地吸引力的感知及其差异。实证研究结果表明,目的地感知吸引力包含了整体环境吸引和观光体验吸引两个维度,重游者在整体环境吸引上的感知显著高于初游者,二者在观光体验吸引的感知上没有显著差异。     

Destination attractiveness and travel intention: the case of Chinese and Indian students in Queensland,Australia

Destination attractiveness is an important stream of literature. Australia has been recognized as one of the world’s most attractive destinations. This study looked into international students’ perceptions of Australia as an attractive international tourism destination as well as their travel intention. A sample of 252 Chinese and Indian international students participated in the study. Students’ perceived destination attractiveness and how it influenced their travel intention, pleasure of travel and place attachment were investigated. The study also looked into perception differences between Chinese and Indian students using t-test and hierarchical regressions.     

生态旅游地发展的模型研究

这篇文章运用生态-经济的理论,利用系统动力学的方法,将生态旅游的一些零散论述加以系统化,并通过建立生态旅游的结构模型,探讨生态旅游发展中生态、社会和经济系统之间的结构和行为关系.生态旅游发展的模型涉及了物质资源、文化资源、基础设施、工作市场、游客和财务促销等6个部分,模型的模拟功能有助于理解旅游发展的复杂结构.模型得到验证后,可以成为评价旅游发展政策的工具.     

The Role of Local and Regional Food in Destination Marketing

Summary

An analysis of the relevant tourism literature and the promotional material of various destinations indicate that the role of food in the marketing of destinations has until recently received very little attention globally and locally. All indications, however, are that local food holds much potential to enhance sustainability in tourism; contribute to the authenticity of the destination; strengthen the local economy; and provide for the environmentally friendly infrastructure. This paper will highlight the key findings of the preliminary study regarding the utilization of food as a key or supportive attraction by destination-marketing organizations in South Africa. Guidelines for the future development, packaging and marketing of local and regional foods will be postulated and proposals for future research will be outlined.     

关于"旅游目的地竞争力"内涵的辨析与认识

人们不难发现,国内外有关"旅游目的地竞争力"的研究普遍缺乏对"旅游目的地竞争力"的内涵进行界定.内涵界定的缺失在很大程度上会影响该领域研究的开展.为此,本文在对"竞争力"概念进行辨析的基础上,结合"旅游竞争力"的内涵,尝试对"旅游目的地竞争力"内涵做出归纳和界定,并探讨其中一些值得注意的认识问题.     

Distinguishing the Destination Choices of Pleasure Travelers from Taiwan

Abstract

This study examined whether the destination choices of Taiwanese outbound travelers could be differentiated by their so-ciodemographics, travel characteristics, and benefits pursued. Using discriminant analysis, the results revealed that the choice of outside of Asia-Pacific region destinations was positively related to income level, education background, length of trip, party size, trip expenditure, inclusive package, and the benefit of ‘Value and Lifestyle’ of a Taiwanese traveler. ‘Safety Net,’ ‘Cost and Experience,’ and ‘Budget Travel’ were benefits pursued by within-Asia travelers. These findings can assist travel and tourism related organizations in developing marketing programs.     

Exploring factors determining the attractiveness of railway tourism

This study explored experts' opinions on the determinants of railway tourism attractiveness (RTA). The results showed the provision of heritage railway attractions, both on-board and off-board, constitutes an essential and important component of railway tourism experience, whereas the smoothness and comfort of a rail journey play a supporting role in enhancing RTA. It is concluded that Taiwan has long history with railroads and the historical values connected to rail infrastructure represent a unique part of railway tourism experience. The integration of those assets would diversify its tourism offerings and enhance its profile as one of Asia's leading tourism destinations.     

Developing a Tourism Destination Monitoring System: A Case of the Hawaii Tourism Dashboard

To develop and manage a tourism destination sustainably, it is important for all stakeholders to understand the interrelated tourism dimensions and activities within a destination. One way of determining the conditions of a destination's “health” is to establish a process by which existing data on various aspects of a destination can be assessed. For this purpose, this paper presents the development processes of the Hawaii Tourism Dashboard (HTD), an online information clearinghouse for multiple stakeholders and a diagnostic tool to monitor the conditions of Hawaii's tourism. As a joint effort between the industry and academia, it is hoped that the HTD can play an important role in increasing public awareness about tourism's multifaceted characteristics and in assisting decision-making and policy development by the government and the industry.     

Valuing Residents’ Perceptions of Sport Tourism Development in Taiwan's North Coast and Guanyinshan National Scenic Area

This study aimed to reveal local residents’ perceptions of the impacts of sport tourism development (STD) in Taiwan's North Coast and Guanyinshan National Scenic Area (NCGNSA) and estimated both the monetary values of STD's positive benefits and its negative impact costs to serve as references for Taiwan's government in developing sport tourism policies. Based on the theory of the triple bottom line, the contingent valuation method was employed to ask residents about what prices they were willing to pay to possess and develop the resources of sport tourism and then a Tobit regression was used to implement parameter estimation and value calculation. The results indicated that the estimated total positive benefits for STD in the NCGNSA were approximately US$87.47?million per year and its negative impact costs were approximately US$24.47?million per year.     

Effects of Gender Differences on Perceptions of Destination Attributes,Motivations, and Travel Values: An Examination of a Nature-Based Resort Destination

This study examines the perceptions of the potential tourist market to a nature-based resort destination from the gendered perspective. The research reveals that significant gender differences exist about the perceived importance of destination attributes and travel values when potential nature tourists consider destination choices. After controlling for demographic and travel behaviour variables, such as age, marital status, education, household income, preference of price quote and length of stay, most gender differences remain significant. In addition, more significant distinctions between men and women are demonstrated after controlling for age and income level. The study provides insights into gendered perceptions of nature-based tourism settings. Specific marketing implications are discussed in an attempt to successfully attract nature tourists and provide a high-quality nature destination experience.     

South Korea's Medical Tourism Destination Brand Personality and the Influence of Personal Values

Adopting Aaker's brand personality scale, this study aimed to determine South Korea's medical tourism destination personality. Based on a survey of US consumers, the results indicate that South Korea's medical tourism destination personality comprised three dimensions: sincerity, competence, and ruggedness. Furthermore, sincerity and competence positively influenced consumers' willingness to travel to South Korea for medical care. This study also found that personal values, in particular excitement, self-respect, sense of belonging, and being well respected, were significant positive predictors of South Korea's medical tourism destination personality. Marketing implications of the findings are discussed, and suggestions for future research are offered. This study serves as a starting point for further research on medical tourism destination brand personality.     

Sustainable tourism,justice and an ethic of care: toward the Just Destination

While a strong knowledge base has developed in sustainable tourism, theoretical links to justice and ethics have been slow to emerge at the destination level, especially about fairness, equity and justice for disadvantaged local groups, including poor, minority and indigenous populations. This paper draws upon, and justifies the use of several key philosophical traditions and social-political perspectives on justice to tackle this issue. A case study illustrates a range of justice issues experienced by local Mayan residents in Quintana Roo, Mexico, related to procedural and distributive justice, fairness and equity in the development and marketing of their natural and cultural heritage for tourism, as well as discriminatory and exclusionary practices toward that ethnic minority. Together, theoretical and empirical insights corroborate the need for a justice-oriented framework that addresses the social and cultural well-being of disadvantaged populations, and attempts to ensure that the poor are better off through tourism development and marketing. Following Rawls’ concept of justice, and linked to Fainstein's Just City, a preliminary framework, based on a joint ethic of justice and care, is outlined to guide tourism development, marketing and policy making in the Just Destination and to offer performative resistance to a globalized culture of consumption.     

基于表征视角的旅游目的地形象内涵及其建构过程解析——以丽江古城为例

旅游目的地的旅游活动与其说是一系列旅游产品的组合,不如说是一个过程、一组实践。以此为基点,文章从符号表征的视角重新审视旅游目的地形象的内涵及其建构过程,解释其中所发生的意义生产、嬗变和争斗的过程,发现旅游目的地形象是一种具有社会、文化、心理3个层面的概念,并具有以下特征：群体共享性和差异性;社会根源性和规范说明性;相对稳定性和长期动态性。旅游目的地形象的建构过程本质上是符号表征功能的运作,而旅游目的地形象建构的意义就在于规范和组织旅游目的地社群和旅游者群体内的旅游活动。