国外游客对世界文化遗产苏州园林的形象认知研究——基于自然语言处理的不同粒度分析

世界遗产地是文化传播的重要窗口,挖掘国外游客的世界遗产目的地形象认知,有助于实现旅游的跨文化交流功能和目的地的国际化发展。本文以世界文化遗产苏州园林为案例地,通过获取TripAdvisor网站的评论数据,从主题词、语义网络、句子情感等粒度角度,展开国外游客对世界文化遗产苏州园林的形象认知研究。结果表明：（1）国外游客对世界文化遗产的认知包括整体形象、语义网络形象和情感形象3个维度,遗产景区的跨文化交流得到实现,积极情感占据主导,表达了国外游客对苏州园林的喜爱和满意程度。（2）国外游客主要关注到世界文化遗产的景观、体验、空间符号和服务等方面,同时关注敏感度存在差异,呈现出体验>景观>服务>空间符号的特征。（3）核心吸引物差异会导致国外游客对世界文化遗产构建的认知网络差异。     

The link between travel motivation and satisfaction towards a heritage destination: The role of visitor engagement,visitor experience and heritage destination image

There are shortcomings in studying tourist satisfaction from the direct effect of travel motivation. The current study constructed an integrated model of motivation-satisfaction towards a heritage destination with the addition of experience-related factors and destination image. Unlike previous studies mainly focusing on pre or after the experience, this research employed a survey aiming at tourists during their on-site experiences. By using Partial Least Square-Structural Equation Modeling, the proposed structural model was tested with a sample of 352 visitors at Hoi An UNESCO World Heritage Site, Vietnam. Motivation had significant effects on visitor engagement, visitor experience, and heritage destination image, which in turn led to heritage tourists' satisfaction. The indirect link between motivation and satisfaction was also confirmed, contributing to a better understanding of the formation of satisfaction in the context of heritage tourism. Practical implications are provided for Destination Management Organizations (DMOs) of heritage sites.     

The symbolism of international tourism in national identity

Drawing on symbolic interactionism, this paper explores the nexus between tourism and national identity in China. Unlike current research's focus on the role of inbound heritage tourism sites in fostering national identity, this study uses symbolic interactionism to frame an analysis of how Chinese national identity is expressed and affirmed as a phenomenon of experiential consumption through the act of international outbound tourism. A multi-method approach guided the data collection from 28 Chinese tourists in two groups. Data analysis follows a constructivist grounded theory approach that is expressly suited to symbolic interactionism. The findings revealed that international tourism offers a platform on which to affirm and express Chinese national identity through the symbolic interaction between Chinese tourists and the world outside of China.     

The classification of heritage tourists: a case of Hue City,Vietnam

Heritage, especially with World Heritage status, is increasingly becoming the main attraction of many tourist destinations. Heritage tourism is also the major tourism product in Hue city, Vietnam. Hitherto, there are almost no official statistics and research pertaining to heritage tourism as well as heritage tourists in Hue. This study aims at providing a preliminary profile of heritage tourists to Hue city and identifying different categories of heritage tourists, with a special focus on package tourists. The international heritage tourists' profile seems to be similar to official statistics of international arrivals, indicating almost no difference in socio-demographic profile between heritage tourists and general tourists in the context of Hue. Various significant differences were found between international and domestic tourists in terms of tourist characteristics, trip profile and the perception of Hue. Adopting McKercher's [(2002) Towards a classification of cultural tourists. International Journal of Tourism Research, 4, 29–38] cultural tourist classification, five categories of heritage tourists were identified, including purposeful heritage tourists, sightseeing heritage tourists, casual heritage tourists, incidental heritage tourists and serendipitous heritage tourists. Among these, sightseeing heritage tourists and purposeful heritage tourists were dominant.     

Elucidating the relationships among destination images,recreation experience,and authenticity of the Shengxing Heritage Recreation Area in Taiwan

A destination's image and on-site recreation experience can be regarded as precedents of the authenticity perceived by heritage tourists. Historic images attract tourists to experience the authenticity of a heritage destination. This study examines the linear relationships among destination images, recreation experience, and the perceived authenticity experienced by tourists at the Shengxing Heritage Recreation Area in central Taiwan. In total, 536 usable questionnaires were collected. Analytical results indicate that the cognitive and affective images of a destination directly and significantly affect the recreation experience of tourists at a heritage recreation area. Additionally, recreation experience directly and significantly affects perceived authenticity. Moreover, recreation experience has a significant mediating effect on the relationship between cognitive image and perceived authenticity. We conclude that when tourists visit a heritage-based tourism destination, such as the destination under consideration, these tourists gain tourism image and recreation experiences, which strengthens their perceived authenticity of heritage tourism; as a result, these tourists are more likely to contribute to the development of heritage tourism. Applying this theoretical framework to research on heritage tourism further extends our understanding of the behavioural model of heritage tourists. Finally, this study provides a valuable reference for managers striving to develop heritage tourism.     

Exploring Critical Factors of Macau's Heritage Tourism: What Heritage Tourists are Looking for when Visiting the City's Iconic Heritage Sites

Although Macau is widely stigmatized as a gambling paradise, its colonial past has left the city with a wealth of heritage and cultural attractions that can be converted into priceless tourism resources. Macau's status as world heritage city further creates opportunities for the city to develop its heritage tourism business. This requires Macau to understand heritage tourists whose needs and wants may vary from ordinary travelers. A review of the literature, however, indicates that most academic discussions of Macau heritage are from a history or conservation perspective rather than from the prism of tourism; because of this, the present study aims to explore, from a tourism perspective, the critical factors that are essential to enhance tourist experience when visiting Macau's major heritage sites.     

The effect of historical nostalgia on tourists’ destination loyalty intention: an empirical study of the world cultural heritage site – Mahabalipuram,India

Many studies on destination loyalty intention of the heritage tourists have failed to examine the influence of historical nostalgia. This paper examines the effect of historical nostalgia generated during the trip to a cultural heritage site on destination loyalty intention of the heritage tourists through perceived value and satisfaction. A survey was conducted at one of the world cultural heritage sites – Mahabalipuram, India. A conceptual model was developed and the hypotheses were tested using structural equation modelling technique. The results revealed that the historical nostalgia had a significant positive effect on the perceived value, satisfaction and tourists’ destination loyalty intention. The paper contributes to the tourism studies by revealing the antecedent role of historical nostalgia and suggests tourism managers to use historical monuments and structures to evoke historical nostalgia in order to attract heritage tourists.     

中国世界遗产类旅游产品的感知度研究

中国世界遗产地开发旅游已经成为一种热潮。事实也说明遗产地确实具有开发旅游的先天优势。但是,通过在北京、广州、珠海三地的问卷调查发现,国内各世界遗产地在国内游客的感知中并未处于相同的地位,而存在较大的差异。成为世界遗产地并不就意味着绝对的旅游吸引力。世界遗产地名誉的获得是影响游客感知、促进旅游发展的一个重要因素,而非唯一因素。决定旅游地发展的往往是多方面因素共同作用的结果。因此,世界遗产地开发旅游不能仅仅依靠遗产地名誉的获得,而要结合实际、合理规划、恰当宣传．进而促进其旅游的全面发展。     

Different Jerusalems for Different Tourists

Abstract

National capital cities are rich in heritage sites that mean different things to different people. Some of these sites are directly related to the heritage of the nation's citizens or, alternatively, to the heritage of other nations and cultures. In this study tourist motivations to visit the specific sites as well as the nature of the interpretation provided while touring the city were investigated in relation to tourist perceptions of Jerusalem as part of their personal heritage. The study involved a sample of 213 tourists interviewed in different locations in Jerusalem. The findings indicate that multi-heritage site cities, such as capital cities, are visited by different tourists with different preferences regarding the tourist experience sought. Implications arising from this study for marketers and heritage site operators are highlighted.     

World Heritage Site: an effective brand for an archeological site?

This study examines whether branding archeological sites as World Heritage Sites (WHSs) will affect potential demand patterns. The study's research objectives are (1) to explore awareness of potential visitors to the brand and logo of WHS; (2) to investigate the effects of the designation on tourists' future behaviors; (3) to clarify whether the number of sites designated (3 versus 10) has an effect on future visitation patterns; and (4) to reveal possible relationships between the perception of a site as part of the world heritage and UNESCO's designation. This study commenced with an exploratory stage followed by administration of structured questionnaires focusing on inbound tourists to Caesarea, an archeological historical site in Israel. The findings indicate only moderate visitor awareness of the WHS title and logo, implying low brand equity as well as insignificant effects on future demand patterns. Moreover, visitors' willingness to pay (WTP) as well as overall motivation to visit seems to decline following the designation. However, visitors' perception of the site as world heritage is positively linked to WTP. The number of designated sites within a particular state is found to have a positive effect on future demand patterns. Based on the findings specific recommendations are offered.     

Activity Segmentation of the International Heritage Tourism Market to Taiwan

The heritage tourism market has developed from being regarded as a small niche segment to a mainstream market of considerable size. In Taiwan, diversified heritage resources hold considerable appeal to the international tourism market. Little research has been completed on international heritage tourists to Taiwan, so this study utilized Taiwan as a case study and examined international tourists to the destination. It first employed cluster analysis based on activity participation to segment the market and test for the existence of “heritage tourists”. Three groups of international tourists to Taiwan were identified and they were labelled as “heritage”, “shopping” and “non-specialists”. The heritage group had a high participation rate in visiting heritage relics (90.6%). The study also profiled tourists according to the reasons they travelled to Taiwan and socio-demographic variables. The heritage tourists and other activity participation groups were compared to reveal the major motivational and socio-demographic differences involved. The findings showed that “international heritage tourists to Taiwan” were a group of visitors with relatively younger ages, middle levels of income and higher educational levels. The study defined heritage tourists who indicated visiting heritage sites as part of their reason for visiting Taiwan as “motivated heritage visitors”. Other heritage tourists who participated in heritage activities, but did not list heritage tourism as a reason for visiting Taiwan, were defined as “heritage site visitors”. Finally, the study profiled the two groups of heritage tourists and compared them, with significant differences being found in ages and nationalities.     

Luring the tourists: A positioning exercise

Positioning is essential in most business to ensure competitiveness, survival and success. This is certainly true for tourism since attracting more revenues entails making tourism destinations more appealing to tourists. Responding to the increase recognition on the importance of positioning, this research was an attempt to carry out a positioning exercise for the state of Kedah via understanding the perception of its market. Among the objectives of this research was: to identify’ Kedah's competitors; to profile the international tourists and identify the segments that exists; to segment benefit sought and evaluate the attractiveness of the resulting segments and last but not least, to provide suggestions on how Kedah should position itself. Clustering analysis using Ward's method revealed 5 distinct clusters representing the type of visitors visiting Kedah: the nature and enlightenment seekers; the social and comfort seekers, the conscientious tourists; the nonchalant and perplexing tourists; and the sedate and cultural tourists. The ranking ofKedah in relation to competitive by these segments, and an abstract measurement of Kedah's image further revealed that despite the many places of heritage in mainland Kedah and Langkawi's portrayal as an Isle of Legend, Kedah has not been perceived as a destination for ‘culture’. Instead tourist sees it as a relaxing destination and a safe heaven. In addition, Kedah is also viewed as a destination that offers value for money with good facilities. In view of globalization and the resulting enhanced competition, This paper concludes that Kedah has to position itself differently based on its strength, perhaps by portraying the image of “the safe place to unwind”.     

Reflections of battlefield tourist experiences associated with Vietnam War sites: an analysis of travel blogs

The aim of this paper is to analyse online travel blogs in order to gain an understanding of the reflections held by battlefield tourists in Vietnam. A qualitative approach utilising thematic analysis was conducted on 20 travel blogs. The findings suggest that tourists can have a deeply reflective experience at sites of past warfare, which includes cognitive dissonance to the war narrative. Tourist experiences in Vietnam presented a connection to the dead (mortality mediation) and a connection to the living (local people). These outcomes led to the overall understanding of battlefield experiences in Vietnam: The meaning of life and humanity through connecting with people, and the passing of time through the writing of history.     

An application of tourism carrying capacity assessment at two Italian cultural heritage sites

If not properly managed or organized, tourist flows can constitute a risk for conserving cultural heritage sites. It may therefore be important to estimate the maximum capacity a visitor site can receive without compromising its heritage integrity or visitors’ experiences. This research note formulates a comprehensive methodology to assess the carrying capacity of cultural heritage sites as a way of providing technical support for cultural development and tourism management policies. This approach proposes a combination of qualitative and quantitative indicators to assess tourist flows at a site, how tourists affect conservation and how the property itself shapes and conditions the visitor experience. This how-to study underscores the management system and suggests guidelines to improve the tourism product without generating negative impacts on the built heritage. Two museum case studies are highlighted – the National Museum of the arts of the XXI Century, in Rome and the National Gallery of Marche (Palazzo Ducale, in Urbino).     

Image-Based Segmentation of Cultural Tourism Market: The Perceptions of Taiwan's Inbound Visitors

This paper aims at testing the effectiveness of using an image-based approach to segment the cultural tourism market. Identifying 14 image attributes of cultural attractions, Taiwan's inbound tourists were then surveyed to rate the importance of these attributes. Applying a factor–cluster segmentation approach, four discrete image segments were identified, including arts and museum, heritage, living culture, and resulted in a sample of 954 respondents. The research findings reveal several theoretical and empirical implications, including the propositions of cultural distance, omnivorous/univorous, experiential and informational familiarity of destination and the two-dimensional model of cultural tourist typology.     

Value orientations and heritage tourism management at Petra Archaeological Park,Jordan

Involving different stakeholders, including tourists, in managing tourism and understanding their value orientations are key concepts to achieve sustainability of heritage tourism. However, tourists have been mostly ignored in managing heritage attractions. Given the importance of values in heritage tourism management, and the different tourists' preferences toward management actions, this article aims to explore the value orientations of different types of tourists at Petra Archaeological Park, and how these values influence their management actions preferences. Majority of the tourists were preservation value oriented, and they preferred direct management actions rather than indirect actions. Results indicated that whenever the level of the importance of heritage tourism increases in tourists' trip motivations, tourists tend to be more preservation value oriented and support direct management actions.     

Agricultural heritage as a creative tourism attraction

Agritourism cannot only offer recreational activities to tourists, but can also preserve and display intangible and tangible agricultural heritage. This research investigates four objectives (1) exploring the tendencies of tourists towards organizing agri-tours; (2) investigating the tendencies of tourists towards intangible and tangible agricultural heritage; (3) determining the priority of tangible and intangible agricultural heritage from the tourists’ perspective; and (4) analysing the mean difference between tangible and intangible agricultural heritage from the perspective of tourists. The results revealed that tourists are interested in agri-tours and both tangible and intangible agricultural heritage. Lastly, the results allow us to conclude that from the tourists’ perspective, there is no difference between intangible agricultural heritage and tangible agricultural heritage.     

Are you for real?! Tourists' reactions to four replica cave sites in Europe

Creating authentic, non-invasive visitor experiences at fragile heritage sites is challenging. This paper explores the potential of replicas to address the negative impacts associated with over-tourism by examining tourists' reactions to four replica cave sites in Europe. Data were compiled from 1369 TripAdvisor reviews, and revealed that tourists were generally receptive to the notion of replication. Responses ranged from deep appreciation of the effort taken to create immersive replica experiences to a reluctant acceptance that replicas are necessary to protect fragile sites. Not all reviews were positive, however, with some tourists being quite dismissive of the replica experience. Thematic coding was used to create five tourist typologies – the pragmatists, the converts, the believers, the purists and the conservationists. Characteristics of each group are described. Managerial implications for designing experiences at replica sites are outlined, and the contribution replica sites could play in addressing the challenges posed by over-tourism discussed.     

Battlefield sites as dark tourism attractions: an analysis of experience

There has been much discussion by scholars about the efficacy of the term ‘dark tourism’ with a call to move from a theoretical to a more evidence-based approach to research. Recent analyses of dark heritage sites have shown that research has yet to engage fully with the experiences of tourists at dark sites. This paper seeks to meet this challenge by providing more evidence of the actual experiences of tourists at those sites which are conceptually identified as ‘dark’ using the particular example of battlefields in the UK. Based on a wide-ranging survey of battlefield sites the study used a blend of quantitative and qualitative methods to determine the nature of tourist experience. Central to this was a content analysis of visitor comments and vocabulary used to describe the sites. The results showed that visitors had a wide range of experiences but there was no evidence of a considered appreciation of the sites’ ‘darker’ aspects. Visitor experience here is casual and dominated by a lighter set of values. This is affected by the commercial nature of the sites which supports the assertion that thanatopsis is a rare feature of tourist visits.     

Religious heritage and emerging tourism in the Republic of Georgia

This brief research note describes the current situation regarding religiously based heritage tourism and pilgrimage in Georgia. Heritage in Georgia is almost synonymous with religious heritage. Few countries in the world possess such an intensity of built religious patrimony in a small territory as the foundations of their heritage tourism sector as Georgia does. Georgia is already an increasingly popular destination, but owing to its important religious history, the multitude of ancient churches and holy relics at home there, and the inseparable mix of religious and natural heritagescapes, the country has the potential to develop further in three areas of heritage tourism: domestic pilgrimage; international pilgrimage among Orthodox Christians from Eastern Europe and countries of the former USSR; and non-religious cultural tourists from all over the world.