Cost Efficiency of International Tourist Hotels in Taiwan: A Data Envelopment Analysis Application

This paper uses the data envelopment analysis approach to measure cost, allocative and overall technical efficiencies of international tourist hotels (ITHs) in Taiwan during 1997–2006. There are three outputs, three inputs, three input prices and four environmental variables in the empirical model. The cost inefficiency of these hotels is from overall technical inefficiency. International tourist hotels in Taiwan have an average efficiency of 57%. Chain systems, non-metropolitan areas and occupancy rate have significantly positive impacts on all efficiency scores of Taiwan's ITHs. The distance from the nearest international airport significantly worsens their efficiency scores.     

Multilevel Analysis of the Relationship Between Type of Travel,Online Ratings,and Management Response: Empirical Evidence from International Upscale Hotels

The diverse characteristics of customers and hotels have been identified as relevant to online customer satisfaction at the individual level. In this study, a comprehensive examination is conducted, through the use of a multilevel, nested model and secondary data set. The results show that both online review experience and management response frequencies can positively affect customer satisfaction. Additionally, hotel managers need to pay more attention to customers who have less online review experience when they carry out targeted response strategies. The findings have various implications for both academic researchers and hotel operators.     

国外中国旅游研究进展——《Annals of Tourism Research》、《Tourism Management》和《Journal of Travel Research》研究述评

本文对、和三大权威旅游期刊上发表的有关中国旅游研究的51篇文献进行了综述,确认了现状分析、旅游政策、旅游开发与规划、基础研究、出境旅游以及旅游与政治等六大研究主题,并对每一主题进行了回顾与总结,探讨了未来研究的重点和方向.     

International tourism demand in Asia: before and after the economic crisis

A subprime mortgage crisis erupted in the United States in 2007 and resulted in an economic crisis spread worldwide. This study focused on seven major Asian tourist destinations and investigated the changes in international tourism demand before and after economic crisis. The data period was January 2004 to December 2014. The results demonstrate the tourist numbers in each country was affected by the income variable. The decrease in tourist numbers was most significant during and after the economic crisis, indicating an increase in the sensitivity of tourists toward their economic-crisis-based income fluctuations, causing changes in their travel behavior.