Craft museum visitors’ interactive experiences,benefits and behavioural intentions: perspectives of Chinese parents

ABSTRACT

Family visitors are important audiences for museums. This paper develops a model that examines the influence of Chinese family visitors’ leisure experiences in museums on their behavioural intentions (BI) with their perceived benefits (mindful benefits and non-mindful benefits, MB and NMB) as the mediating variables. Based on the theoretical framework of an interactive experience model, parents’ experiences in museums were divided into experience of existential authenticity (interaction with the exhibits) (EA) and experience of parents-children interaction (PCI). A total of 375 local family visitors at a cluster of craft museums in Hangzhou, China participated in the survey. The PLS-SEM analysis indicates that both EA and PCI have positive effects on perceived benefits. EA, which emphasises the personal interactions between visitors and exhibited objects as well as their intangible meanings, is found to be more powerful than PCI in shaping visitors’ BI. MB and NMB differ in their influence on visitors’ behaviours. Only MB is linked with visitors’ BI. Further, MB partially mediates the relationship between EA and BI, and fully mediates the relationship between PCI and BI. Implications are offered to enhance family visitors’ experiences through appropriate service management strategies.     

Visitors to national parks: A test of the elitism argument

It frequently has been assumed that the poor and some minority groups largely lack the financial wherewithal to travel to America's national parks. Data showing an underrepresentation of the poor among visitors at some parks has spurred charges of “elitism” in national park use, and has been an often‐used argument to justify more development (especially the provision of low‐cost facilities) in the national parks. This study tested for relationships between several status characteristics and the national park visitation of residents of the Pacific Coastal Region. As hypothesized, income, education, occupation and a cumulative status measure were all positively related to the frequency of national park going. But the low magnitude of the relationships suggests that the charges of “elitism” in national park going are overdrawn, and that perhaps there has been a substantial democratization of social‐class access to a “national park experience” during this century.     

The dimensions of rural tourism experience: impacts on arousal,memory, and satisfaction

ABSTRACT

Rural tourism is driven by the search for unique and memorable experiences in particular settings, but knowledge on visitors’ experiences in rural destinations is still scarce. This paper analyzes the rural tourism experience of Portuguese tourists who answered an online survey (N = 252). The paper aims at validating, in the rural tourism context, a previously proposed tourist experience scale, and analyzing the relationships between the experience, arousal, memory, and satisfaction. Results reveal that the rural tourism experience dimensions of education and esthetics positively predict rural tourists’ arousal, whereas escapism and esthetics determine memorability. Finally, implications for rural tourism marketing are discussed.     

Integrating the tourist gaze with the social servicescape: Implications for creating memorable theme park experiences

This research examines how the social servicescape-directed gaze (i.e., perceptions of similarity, appearance, and behavior of other customers) influences theme park visitors’ affective states and experiences. A quantitative, survey-based research design was adopted with a total of 561 theme park patrons participating in the study. Results of structural equation modeling analyses reveal that similarity and behavior positively affect visitors’ feelings of arousal and curiosity, which in turn contribute to memorable theme park experiences. Other visitors’ appearances, however, are not a significant predictor of affect/experience. From a theory standpoint, this research represents a first attempt to study the tourist gaze at theme parks and makes a unique contribution by integrating the three dimensions of the social servicescape with the theoretical lens of the tourist gaze. Practically, this research provides suggestions for theme park management to create more memorable experiences by leveraging the social servicescape-directed gaze among visitors.     

The evaluation of visitor experiences using the peak-end rule

ABSTRACT

As the peak-end rule suggests that the peak and the end moments are a better predictor of the overall evaluations of experiences than an average of the total experiences, the purpose of this study was to examine the role of the peak-end rule in predicting overall satisfaction with the visitors’ experiences. The data was collected from 187 visitors who participated in alleyway historical tour areas. The results of this study support for the peak-end rule of visitor experiences associated with travel and tourism behavior. The study also suggests distinct roles for the visitors’ positive experiences of enjoyment, happiness, and pleasure with the demographic variables to explain the visitor satisfaction. Additionally, the research finding implies that the visitor experiences were enhanced at the peak and end moments rather than at the most memorable episodes during the historical tour activities. Tourism practitioners may provide a range of meaningful opportunities and differentiated programs with the participants by identifying the relationships between the peak-end experience and visitor satisfaction. Future research can focus on investigating other important antecedents of individuals’ experiences, and identifying the complex nature of visitors’ perceptions and their relationships with their experiences.     

Visitors’ acceptance of negative ecological impacts in national parks: comparing the explanatory power of psychographic scales in a Norwegian mountain setting

Even in protected areas, it is inevitable that any human use will produce some impact on natural resources. This study identifies visitors’ tolerance of potential negative ecological impacts from tourism activities and facilities in a Norwegian national park context, based on park visitors’ expressed degree of acceptance of negative effects on particular species of wildlife (wild reindeer and raptors) and on vegetation. Attitudes were analysed using psychographic scales, reflecting respondents’ nature orientations, their specific facility desires, their preferences in a wilderness setting and their concerns about human interaction with the natural environment. Fourteen research hypotheses were tested. Findings demonstrated that the psychographic scales explained more variation in attitudes than most social background and trip characteristics. Higher levels of education among visitors were strongly associated with increased ecological concern; age and gender were not. There was generally strong ecological awareness and eco-centrism among park visitors in general, with a small proportion of wilderness purists. Better trail conditions, signposting and interpretation were sought. But park visitors were also found to possess a complex mixture of needs and drivers. The study found significant potential for strategic alliances between tourism and conservation interests, and key value issues for park governance systems.     

The Relationship Between Visitor-Based Standards of Quality and Existing Conditions in Parks and Outdoor Recreation

Abstract

Parks and related areas are increasingly adopting management-by-objectives/indicator-based frameworks to protect resources and the quality of visitor experiences. Indicator-based frameworks rely on development of indicators and standards of quality, and research has been developed to measure visitor-based standards of quality. In this research approach, visitors to parks and related areas judge the acceptability of a range of recreation-related impacts to natural/cultural resources and the quality of the visitor experience. The purpose of this paper is to explore the strength and variability of the relationship between visitor-based standards of quality and existing conditions in parks and related areas. Data were derived from studies conducted in 11 U.S. national park system units between 1995 and 2002. Results indicated that visitor-based standards of quality are generally unrelated to existing conditions. Implications of these findings are explored for research on visitor-based standards of quality and related issues, and for the management of parks and outdoor recreation.     

Examining Relationships among Expo Experiences,Service Quality,Satisfaction, and the Effect of the Expo: The Case of the Expo 2012 Yeosu Korea

The enduring legacy of a mega-event can be the unique opportunities it provides for visitors. Thus, focusing on the visitors’ experiences should be a priority for the tourism industry. Festivals and mega-events are typical experiential products that provide high-quality experiences in the field of tourism. This study examines Pine and Gilmore's concept of the experience economy in the context of a mega-event. Specifically, the relationships among Expo experience, quality, satisfaction, and the effect of the Expo 2012 Yeosu Korea are examined. This study empirically tests whether the Expo experience and Expo quality influence visitor satisfaction. It also investigates whether visitor satisfaction influences the effect of the Expo. A self-administered survey was conducted for visitors (N?=?377) of the Expo. The results of testing Pine and Gilmore's concept of the experience economy reveal that among four dimensions, esthetic experience followed by entertainment experience were the most important experiences influencing visitor satisfaction. The results also show that the effect of the Yeosu Expo was determined by Expo satisfaction. However, the findings indicate that educational and escape experiences were not closely related to satisfaction for Expo visitors.     

A typology of memorable experience at Nelson Mandela heritage sites

This study examines cultural heritage tourism by identifying and segmenting heritage site visitors according to the aspects they define as necessary for a memorable heritage site experience. The research focusses on visitors to Nelson Mandela Heritage Sites and emphasises that the links between the attributes of a site and the visitors themselves are essential to understanding tourists’ willingness to pay to visit the mentioned sites. A typology of visitors that the authors labelled ‘auxiliary experience seekers, convenience experience seekers and comprehensive experience seekers’ (ACC) was used. The results revealed comprehensive experience seekers as the most critical market segment regarding the much significantly higher amount they are willing to pay when visiting Nelson Mandela Heritage Sites. This leads to a better understanding of aspects contributing towards a memorable heritage site experience as well as to visitors’ willingness to pay for such experiences. This study also provides further insight into cultural heritage tourism in general. Moreover, such segmentation was found as a useful research tool for producing a distinct visitor profile as well as how a memorable experiencing can be generated by suggesting diversified pricing at such sites.     

Assessing sustainable food behaviours of national park visitors: domestic/on vocation linkages,and their implications for park policies

This study compares the “at-home” and “while travelling” sustainable food practices of national park visitors in the US Intermountain West through an in-person survey. Results show that tourist's sustainable food practices do not carry over into their national park experience. Specifically, they shop for and consume fewer local foods and participate in fewer food-related activities when travelling, such as farmers' market and local farm visits. When divided into groups of low, medium and high sustainable food practices at home, the medium and high-level groups exhibited a significant reduction in sustainable food practices while travelling. This likely stems from poor promotion of local foods and food related events, lack of linkages between the tourism and food industries, as well as limited recognition of local food labelling schemes and interest in local culture by visitors. These results imply that local foods and culinary experiences do not currently play an essential role in national park experiences in the US Intermountain West. It raises important questions. Is there a link between sustainability practices at home and when on vacation? Should national park managements widen their environmental remits by becoming involved in local food production and promotional practices?     

Delighted or Satisfied? Positive Emotional Responses Derived from Theme Park Experiences

This study uses cognitive appraisal theory (CAT) to explain why some visitors may be delighted and others satisfied having had similar experiences, as well as the respective effects of these two outcomes on revisit intentions. A survey (n = 645) of visitors to a theme parks showed that tourists’ different evaluations of their experience on certain appraisal dimensions proposed by CAT, such as the degree of goal realization, goal relevance, and novelty, led to either delight or satisfaction. Tourists’ level of loyalty intentions also varied systematically with their particular emotional response. These findings provide practitioners with an understanding of how to design favorable experiences for their customers.     

An Insight into the Personal and Emotive Context of Wildlife Viewing at the Penguin Place,Otago Peninsula,New Zealand

The personal and emotive context of visitors’ experiences has been neglected in much sustainable tourist attraction management. This paper applies ASEB demi-grid analysis as a consumer-orientated management tool to facilitate an understanding of the beneficial experiences gained by international visitors to a penguin-watching tourism attraction on the Otago Peninsula, New Zealand. Forty in-depth interviews with visitors showed that the main beneficial experiences gained included reported enhanced environmental awareness (cognition) and ‘mood’ benefits (affection). In addition, several consistent themes emerged from the beneficial experiences reported by tourists, including issues related to viewing, proximity, authenticity and wonder. Findings thus included the perceived importance of visitors to be able to view endangered penguins ‘up close’ in their natural habitat to elicit feelings of exploration and privilege, to appreciate the simplicity and naturalness of the setting and to increase their knowledge of the species through interaction with an experienced guide.     

Connecting Visitors to People and Place: Visitors’ Perceptions of Authenticity at Canyon de Chelly National Monument,Arizona

This study examines the effect of visitors’ characteristics, motivations and sense of place attachment on perceptions of authenticity at a cultural heritage site. Data were collected in summer and fall 2006 through an on-site survey questionnaire administered to a random sample of visitors to Canyon de Chelly National Monument, Arizona ( n = 379; 76% response rate). The most important motives for visiting were ‘To enjoy nature’ and ‘To experience Navajo culture’. Additionally, visitors perceived a strong sense of place identity but a weaker sense of place dependence. Preservation of the archaeological resources was the most important contributor towards an authentic experience, followed by learning about customs and values of local people, meeting local people and visiting with an authorised Navajo guide. Attending interpretive programmes contributed the least. Results show that motivation to experience Navajo culture, the place identity dimension of place attachment, educational attainment, age and past experience at the monument had significant effects on the perception of an authentic experience at the monument. Place identity emerged as the strongest predictor of perceptions of authenticity, suggesting that a strong emotional bond is an important factor in visitors perceiving a site to be authentic. As visitor motivations for learning about the Navajo culture increased, so did perceptions of authenticity. Higher age also led to increased feelings of authenticity. As education levels and prior experience increased, perceptions of authenticity decreased.     

Mountain Places,Cultural Spaces: The Interpretation of Culturally Significant Landscapes

This paper presents an overview of how national park interpretation in New Zealand is incorporating Māori perspectives of cultural landscapes. Since the formation of the Department of Conservation in 1987, interpretive material containing information about the relationship between local iwi (Māori tribal groups) and natural areas has increased. Co-operative management strategies have been instigated by the Department to ensure that interpretation conveying Māori perspectives and cultural values for the landscape is accurate and authorised by iwi members. The paper analyses the findings from a survey that asked visitors about their experiences of the cultural interpretation at Aoraki/Mount Cook National Park. At this site, Department of Conservation staff aim to (1) increase visitors' understanding of the Māori relationship to the land and (2) direct appropriate visitor behaviour whilst in the area. Many survey respondents were unaware of the relationship between Māori and the area prior to their visit, despite reporting cultural activities and experiences with indigenous peoples as travel motivators. On-site interpretation contributed to raising visitors' awareness that the landscape has special significance to local iwi, thus providing a cultural dimension to the visitors' experiences at this internationally renowned natural area.     

It’s so hot: predicting climate change effects on urban tourists’ time–space experience

Abstract

Progressive changes in mean annual temperatures are arguably the strongest evidence of ongoing climate change. In destinations with a Mediterranean climate, in contrast to the colder months, during summer, rising air temperatures are believed to inhibit tourist movements and activities, and consequently affect tourists’ evaluation of and satisfaction with their experiences. To the best of our knowledge, no previous study has investigated the potential impact of climate change on tourists’ time–space activity using actual behavioural tracking-based information. Data collected via GPS technology and a post-visit survey of tourists (n = 404) visiting Lisbon during the summer were analysed via structural equation modelling (PLS-SEM). The results report empirical evidence of the present impact of (summer) weather on urban tourists’ time–space activity and on their intra-destination experience evaluation. Specifically, maximum air temperature is found to have a significant negative effect on overall satisfaction, while the meteorological conditions of the entire day reveal a significant impact on tourists’ activities and movements. The results are particularly useful for the sustainable adaptive management of urban attractions and destinations that are especially vulnerable to climate change, as well as in managing its adverse impact on tourists’ experiences.     

Visitors' Perceptions of Holiday Experiences and Service Providers: An Exploratory Study

Abstract

The paper presents and discusses the results of an exploratory, empirical study, which intended to explore links between holiday experiences and the assessment of the tourism offering. Focusing on evaluation as perceived by customers, the author argues for the acknowledgement of their notion of the ‘holiday product.’ Consequently, the central theme of the study is the holiday visitor's narrated experience. It was found that prevalent assessment frameworks were inconsistent with the way visitors described their own holiday evaluation. Instead of a component-based judgement process, visitors seem to evaluate holidays against vague holiday ideals. Based on this finding, an alternative role and assessment model of service providers is proposed.     

Mesa Verde Centennial Celebration

Abstract

Mesa Verde is the historical familial home of the Ancestral Pueblo People. It is a heritage center and leading archeological park that offers visitors an educational experience in a well-kept preserve. The park offers many ancient archeological sites such as the elaborate stone cliff dwelling structures, artifacts, and ceremonial kivas dug deep into the earth. Due to devastating fires over several annual seasons, attendance at Mesa Verde National Park has been disappointing. Capitalizing upon the centennial celebration in 2006, the park's 100th birthday, park officials hope to increase patronage. Historically the park has been partly responsible for bringing several hundred thousand visitors and much of the tourism dollars that flow into the remote southwestern Colorado and four-corners region each year. It is not only responsible for a direct economic impact but also an indirect economic impact found with other area tourist attractions such as hotels, restaurants, and souvenir shops. Thus, lower park attendance figures have a significant impact on the surrounding four-corners region. Tracy Chavis, Executive Director of the Mesa Verde Museum Association, knew all about the disappointing park attendance and problems the park had faced over the past few years and knew she had to do something about it-and she knew she had to do something soon.     

Tourist merchandise’ as a means of generating local benefits from ecotourism

Long term protection of national parks and nature reserves is very difficult unless economic benefits can be secured for local people. Ecotourism offers a possible income source, provided that there is a means of local revenue capture from the visitors. This article examines the sale of handicrafts and other ‘tourist merchandise’ as a possible means of generating local benefits. The article considers issues of supply and demand, new product development, marketing, and the sustainability of supply of materials used as inputs. It concludes that strong possibilities exist for market development and creation of new, sustainable, culturally acceptable products. Of particular interest are active linking of tourist merchandise production to agricultural or forestry projects that provide a sustainable supply of inputs, use of ‘craft as performance’ to promote product sale, and development of products that educate tourists about park resources and local cultures.     

Balancing the dual mandate of conservation and visitor use at a Canadian world heritage site in an era of rapid climate change

Abstract

National parks in Canada operate under the dual mandate of conservation and visitor use, which involves balancing ecological integrity and nature-based tourism activities. Climate-induced environmental change may increase the existing tension between conservation and visitor use as major tourism resources located in protected areas (PAs) are projected to undergo large-scale changes. This study draws upon the behavioural approach, scenario planning, and landscape visualizations to examine the relationship between climate change impacts, visitor perceptions, and visitor experience management at the Athabasca Glacier in Jasper National Park, Canada. Four tourism development scenarios defined by two management drivers (ecological integrity and visitor demand) with corresponding storylines and visualizations were developed for 2050. The visualized scenarios were presented to visitors (n?=?304) in a survey to understand potential implications on visitor satisfaction. The results suggest that park managers need to find a balance between ecological integrity and visitor use in a way that ensures commercialized tourism development is limited, educational material is prioritized, and ecological integrity is maintained. While understanding the behaviour of future tourists is complex, it is a critical component of climate change adaptation planning and decision-making processes that needs to be prioritized by policymakers and PAs managers.