Clustering attendees at the Philharmonic Orchestra’s Summer Festival

There has been an increase in the number of arts and music festivals held annually in South Africa. These festivals range from wide all-encompassing arts festivals, such as the National Arts Festival, to specific festivals that cater for very specific audiences, such as the Jazz Festival and the Philharmonic Orchestra Festival. It may therefore be expected that the attendees of the various types of festivals would differ quite substantially. While much research has been conducted to understand visitor behaviour at general arts festivals and the economic contributions of these festivals, attendees of these more specialised events have been neglected. However, understanding who the attendees are and their behaviour is paramount to the sustainability of these festivals. Therefore, this paper aims to address this void and set the following objectives: (1) to compile a profile of attendees at the Philharmonic Orchestra Festival; (2) to cluster attendees of the Festival into distinct groups; and (3) to compare the various clusters with one another. Data were obtained by administrating 500 visitor questionnaires during January 2010. Using cluster analysis, visitors are grouped based on various characteristics and the differences between the clusters are explored using factor analysis and analysis of variance. Main results indicate that most visitors are mature in age and well educated, from which three clusters were identified with differences evident between the clusters.     

Festival Tourism: A Contributor to Sustainable Local Economic Development?

Towns, villages and cities are increasingly keen to share their culture, environment and spending opportunities with visitors by the promotion of festivals. The fact that income can be generated by such festivals is clear but the true value of visitor spend is more complex to calculate with accuracy. This paper considers the contribution of festival tourism to sustainable local economic development. A festival typology is created that broadly identifies three festival types termed 'home-grown', 'tourist-tempter' and 'big-bang'. Here three festivals matching the typology are analysed against the model of sustainable local economic development activity created by the environment charity Forum for the Future. Results suggest that although festivals may have the potential to provide opportunities for sustainable local economic development such opportunities frequently remain unexploited. Nevertheless, some festival scenarios do indicate a closer match to the model of sustainable local economic development activity than others. This paper analyses why this should be and suggests ways in which festival tourism's contribution to local economies might begin to be better understood, and consequently, improved.     

Toward an Understanding of Tourists’ Authentic Heritage Experiences: Evidence from Hong Kong

Authenticity in tourism has been a topic of discussion since the 1960s, but the concept is still to be fully developed. This study focuses on tourists’ perceptions of authenticity, and in particular how they evaluate authentic heritage experiences. The appearance and physical settings of attractions were found to be the initial and most important indicators of authentic or inauthentic experiences. Other criteria for assessing the authenticity of heritage experiences include the presence of local culture and customs, constructed elements, commodification, and atmosphere.     

Tourists’ Experiences of Mindfulness in Dubai,United Arab Emirates (UAE)

Mindfulness is a relatively new theoretical area that has received little research focus. This is surprising, considering the wealth of benefits to individuals and businesses who adopt a mindful philosophy. The aim of this study was to reduce this gap in knowledge by attempting to understand how mindfulness affects tourists’ experiences while holidaying in a popular tourist destination, such as Dubai. Results suggested that mindfulness appears to occur indiscriminately and, almost, haphazardly. Empirical results of the study revealed that mindfulness was a likely occurrence regardless of visitor demographics, and that mindfulness would impact what visitors remembered and why.     

Understanding the Impact of Ecotourism Resort Experiences on Tourists’ Environmental Attitudes and Behavioural Intentions

This study explored the conservation benefits of environmental management practices and nature experiences provided at a major Australian ecotourism resort. To achieve this purpose the study investigated changes in tourists’ environmental knowledge, awareness, attitudes and behavioural intentions between pre-visit and post-visit stages. Overall, there were few statistically significant differences between the pre-visit and post-visit samples. This study found, however, significant effects of (1) visitor awareness of, and (2) involvement in, the environmental management practices, and (3) participation in nature tour activities on environmental attitudes and behaviours. It is suggested that awareness of in-resort environmental practices and satisfying experiences in ecotourism accommodation may lead to reinforcing visitors’ favourable environmental attitudes, thus increasing their interest in further ecotourism experiences. Through these cumulative effects, ecotourism accommodation could achieve its educative goal.     

Tourists’ happiness: are there smart tourism technology effects?

The purpose of this study is to develop a research model demonstrating tourists’ value-seeking processes through the tourism services and travel experiences of a destination. The model suggests that tourist happiness is assessed by tourists’ perceived experiences, which are formed by two motivational values: smart tourism technology (STT) and destination value. Despite a large quantity of research attention on destination tourism, the relation between tourists’ destination experience and STT has been less enthusiastically studied. Therefore, this study proposes to test an integrated model with attributes of STTs and destination values that contribute to tourists’ life happiness. The results of this study, from a survey of 191 foreign tourists in Seoul, South Korea, indicate that tourists are likely to put more value on what they perceived from their destination travel experiences than what they perceived from their experiences with STT services when they evaluate their overall happiness. Theoretical and practical implications are discussed.     

Tourist merchandise’ as a means of generating local benefits from ecotourism

Long term protection of national parks and nature reserves is very difficult unless economic benefits can be secured for local people. Ecotourism offers a possible income source, provided that there is a means of local revenue capture from the visitors. This article examines the sale of handicrafts and other ‘tourist merchandise’ as a possible means of generating local benefits. The article considers issues of supply and demand, new product development, marketing, and the sustainability of supply of materials used as inputs. It concludes that strong possibilities exist for market development and creation of new, sustainable, culturally acceptable products. Of particular interest are active linking of tourist merchandise production to agricultural or forestry projects that provide a sustainable supply of inputs, use of ‘craft as performance’ to promote product sale, and development of products that educate tourists about park resources and local cultures.     

Investigating International Tourists’ Intention to Revisit Myanmar Based on Need Gratification,Flow Experience and Perceived Risk

Satisfaction plays an important role in creating loyalty to a tourism destination. However, ensuring consistent satisfactory trip experiences for tourists and increasing their revisit intention remain challenging for many international tourism destinations, including Myanmar. We conducted a survey with 465 international tourists visiting Myanmar. Results indicate that need gratification and flow can increase tourist satisfaction. The perceived risks of tourism destination can decrease tourist satisfaction. Satisfaction is an important factor to mediate the influence of need gratification, flow, and perceived risks. A tourist’s intention to revisit Myanmar can be largely improved by attending to these independent and mediating factors.     

Research on Foreign Tourists’ Satisfaction with the 2010 Shanghai World Expo: Based on the Blogs at a Travel Website

By applying the methods of content analysis and importance-performance analysis to the blogs on http://www.travelblog.org, a popular international website for travel bloggers, this study identifies that foreign tourists’ satisfaction with the 2010 Shanghai World Expo mainly depended on three dimensions: The urban environment, the quality of tourists’ visit to the Expo, and the tourists’ own status. Based on fuzzy evaluation and importance-performance analysis, the study concludes that foreign tourists’ overall degree of satisfaction with the Shanghai World Expo is 6.15 on a 10-point scale and suggests that the quality of exhibits, the touring environment, staff training, and tourist behavior are key elements in the on-site management of major events.     

Tourists’ representations of coastal managed realignment as a climate change adaptation strategy

In coastal destinations climate change adaptation is needed to address coastal erosion due to a combination of sea level rise and more frequent extreme weather events leading to loss of natural features and tourism infrastructure. Managed realignment is increasingly adopted as a strategy to address coastal change; however, this has often proved a contentious strategy with stakeholder groups. This study explores tourists' representational framework of managed realignment and how this frames understanding of the concept, understanding of how coastal resources might change and implications for future visitation. Data compiled using a questionnaire adopted a social representations theory perspective to analyse how collective tourists’ ideas may serve to mobilise the public in various ways. In general tourists have a poor understanding of managed realignment anchored to historic coastal management strategies and contextualised by use values with consequent implications for tourism planning and coastal management decision making.     

Tourists’ perceptions of crowding,attractiveness, and satisfaction: a second-order structural model

Drawing on theories of stimulus overload and social interference, this study proposes a multidimensional way to measure tourists’ perceptions of crowding. Three dimensions of crowding are discussed: neutral, personal, and social. A second-order structural equation model is used to analyze the relationships among crowding perceptions, destination attractiveness, and satisfaction by surveying tourists at Mount Sanqingshan National Park (n?=?424). The results of a covariance-based SEM show that tourists’ perception of crowding (TPC) has negative effects on reported attractiveness of the destination. However, TPC dose not directly affects their satisfaction. Results of this study refine the multidimensional connotation of TPC and provide another dimension to evaluate the quality of tourists’ experiences apart from the universal construct of satisfaction. The paper then goes on to discuss the importance of managing TPC.     

Tourists’ impulse buying behavior at duty-free shops: the moderating effects of time pressure and shopping involvement

This study investigates the consumer behavior of tourists at duty-free shops who experience different limitations on shopping than do consumers at general shopping malls. The target for sampling was outbound tourists who shopped in two hotel duty-free shops in Seoul, Korea. The final analysis used data from 343 respondents and the results revealed (1) the more positive the emotions felt by tourists, the more impulsive buying behavior occurs; (2) time pressure during shopping reinforces negative emotions, resulting in increased affective impulse buying; and (3) increased shopping involvement directly increases cognitive impulse buying.     

A Pilot Study on Spectators’ Motivations and Their Socio-Economic Perceptions of a Film Festival

The main objective of this pilot study is to examine spectators’ motives for attending a film festival, their perceptions of socio-economic impacts of the festival to the host community, and their satisfaction with the festival utilizing data collected from the attendees of the Transylvania International Film Festival, which takes place on a regular basis in Cluj-Napoca, Romania. The results indicate that there are significant variations in motivations, satisfaction, and perceptions of impacts across gender, age, level of education, and occupation of attendees. Theoretical contributions, managerial implications, and limitations are addressed.     

Wine Tourists’ Destination Region Brand Image Perception and Antecedents: Conceptualization of a Winescape Framework

This study conceptualizes the winescape framework using a wine region's image as perceived by wine tourists, in the process integrating grounded theory, namely servicescape, destination choice, and place-based marketing theories. Using an a priori approach, it identifies the winescape construct in a framework of eight dimensions within the wine tourism environment in a study with 996 respondents in a well-known Canadian wine region. The most important dimension of the winescape is the region's natural beauty/setting (landscape). Other high impact characteristics are the service staff and friendly local people, overall ambience and the diversity of wine estates. The dynamic of first-time and repeat visitation plays a key role in visitors’ wine tourism behavior and their perception of the winescape. The decision to engage in wine tourism is generally impulsive, even spurious, and the motivations guiding the visitors’ behavior predominantly hedonic in nature.     

‘I Was Trapped at Home’: Men's Experiences with Leisure While Giving Care to Partners During a Breast Cancer Experience

Men whose partners are diagnosed with breast cancer experience many changes to daily living, including taking on additional family and household roles and responsibilities, caring for their partner, and often relinquishing leisure activities. Although leisure participation has been found to help individuals cope and to mitigate the negative effect of traumatic life events, men's experience with leisure during their partners’ breast cancer experience has received little attention. The purpose of this study was to explore men's experiences with leisure and the meaning of those experiences during and following their partners’ breast cancer diagnosis and treatment. Semi-structured, face-to-face interviews were conducted with 10 men. The findings illuminate that men's leisure became more home-based, was used to release and regulate emotions, and provided a means to maintain identity. The illness experience also increased men's appreciation of leisure with their partners.     

Investigating customers’ shopping behaviors at airport duty-free shops: impact of shopping flow and alternative shopping malls’ attractiveness

This research was an empirical endeavor to better comprehend customers’ post-purchase decision-making process for shopping at airport duty-free stores. A field survey at an international airport in Korea was utilized to collect the data. Overall, our research from the structural model using 293 responses offered an empirical demonstration of the crucial role of shopping value, emotions (positive and negative), and shopping satisfaction in developing customers’ behavioral intentions for airport duty-free shopping. Moreover, while the shopping flow was not a significant moderator, this study demonstrated the essential moderating role of the lack of alternative attractiveness in strengthening the satisfaction–intention relationship.     

How do Destination Management Organization-Led Postings Facilitate Word-of-Mouth Communications in Online Tourist Communities? A Content Analysis of China’s 5A-Class Tourist Resort Websites

This study contributes to the extant literature on destination management organization (DMO)-led postings used in the online tourist community as a means to facilitate word-of-mouth (WOM) communications. Our proposed framework summarizes key antecedent variables of the usage rate and activity level of online community, number and types of information, and consumer responses. It examines the active role of DMO-led postings as a WOM communication tool to influence tourist attitudes and facilitate potential travelers' decision making. The results demonstrate that message sender and message format have both a main effect and an interactive effect on the number of information cues and consumer responses. Research contributions, managerial implications, and future research directions are considered.     

Sino-western Tourists’ Place Attachment to a Traditional Chinese Urban Destination: A Tale from Hangzhou,China

This article investigates the constructs of tourists’ place attachment to a traditional Chinese urban destination as well as the differences of these constructs across tourists with different cultural backgrounds. Results of a confirmatory factor analysis show that place attachment consists of four major factors: place identity, place dependence, affective attachment, and social bonding. Estimation results also reveal differences in the importance of place attachment constructs between Chinese and Western tourists. In addition, tourists’ socio-demographic and travel characteristics are found to be associated with their attachment to places in the urban destination. Based on the empirical results, policy implications are provided.     

Taking a “Peak” at Leisure Travelers’ Positive Emotions

There is ample evidence to suggest that positive emotions lead to valuable life outcomes. This study examines daily positive emotion development before, during, and after a leisure travel experience. The study measured positive emotions on a daily basis in 25 mature adult participants before, during, and after two leisure travel experiences. Consistent with the “peak” model in previous research, positive emotions overall—and joy and interest in particular—increased before leisure travel, were elevated during travel, and declined afterward. Implications for practice include managing positive emotions before and after leisure travel. Future research should consider positive emotions in other populations and other leisure experiences.