Does distance matter? Examining the distance effect on tourists’ multi-attraction travel behaviors

The purpose of this study was to examine the difference in the multi-attraction travel behavior patterns of short-haul and long-haul tourists in Incheon, South Korea. A network t-test analysis and normalized centrality analysis were employed to achieve the purpose. The finding confirmed significant differences between the multi-attraction travel patterns of short-haul and long-haul tourists. Geographic distance played an important role in determining the order of the top-ranking attractions within a multi-destssssination travel network. Since attractions with high centrality scores are comparatively more influential, they are important and competitive in attraction development and marketing. Implications for future studies were also suggested.     

Exploring tourists’ stress and coping strategies in leisure travel

Leisure travel can mediate daily stress, but also provoke stress. Tourists experience multiple stress during their vacations. The aim of this study was to identify what types of stress tourists encounter during their travel experiences and what strategies they use to cope with stress. Using semi-structured interviews and participant observation, the study findings reveal that tourists encounter four major types of stress (i.e., service-provider-related stress, traveler-related stress, travel-partner-related stress, and environment-related stress) during their vacations and use many strategies (i.e., problem-focused and emotion-focused coping) to cope with stress. These findings not only contribute to tourism research by documenting specific types of stress in the travel context and exploring new insights into ways of coping with stress, but also provide suggestions for how tourism and hospitality professionals should modify programs/experiences in response to tourists’ stress and the need to cope with stress during travel experiences.     

The U.S. tourists’ perceptions of destination China over two transformative periods

This study conducted a textual analysis of The New York Times to examine the U.S. tourists’ perceived image of China as a destination by comparing the two periods of January 1980–May 1989 and January 2005–December 2015. The study found a drastic shift of the U.S. tourists’ affective image of China as a destination from being favorable and positive in the early period to being unfavorable and negative in the recent period. The affective image was characterized by the two domains of Exoticism and Sense of Superiority in the 1980s, as compared to the two domains of Ordinary and Negative National Image in the recent 10 years. Paradoxically, such a sentimental shift on the part of the U.S. tourists occurred while their perception of China’s destination attributes either did not change or grew more positive.     

How would the contextual features of a destination function together with individual factors to enhance tourists’ intention toward ST in Taiwan?

Abstract

Slow travel (ST), which emphasizes deeper experiences via slower transportation modes, has been promoted as an alternative to current practice and a more sustainable form of tourism. With lower GHG emissions being a national environmental goal in Taiwan, ST concepts have been garnering attention. The relationship between the environments of destinations and pro-environmental behavior of tourists has attracted relatively little academic attention. To remedy this, the current research establishes a fairly complete model for incorporating factors at the contextual level into the individual determinants useful in encouraging ST. The goal of this research is to understand how certain predictors directly and interactively influence the choices of tourists toward ST. This study collected 508 validly filled surveys addressing 13 industrial tourist destinations, and applied Hierarchical Linear and Nonlinear Modeling (HLM) analyses. In addition to the individual-level factors, including perceived benefits of tourism experiences and ages of tourists, the design of onsite tourism programs at the contextual level was one of the most influential drivers to encourage visitors’ ST intentions. Included in this research are the insights into how to promote ST and corresponding suggestions for tourism operations within the context of sustainable tourism and destination management.     

Urban sensory map: How do tourists “sense” a destination spatially?

Tourism sensory experiences represent a spatially constrained and constructed process influenced by various environmental stimuli. Although growing academic attention has been devoted to sensory tourism, few studies have incorporated spatiality into investigations of sensory experiences. This study establishes a macro–meso–micro analytical framework to explore the relationships among sensory experiences and spatial environmental characteristics based on social media big data. This research also moves beyond the conventional five-sense framework to include a sixth sense—interoception. Results (a) uncover the spatial distribution and relationships among sensory experiences in a destination; (b) demonstrate associations between attraction types and sensory experiences; and (c) illustrate interactions between environmental attributes and sensory encounters. This study theoretically clarifies relevant antecedents, extends a sense-based framework, and multidimensionally enriches tourism sensory experiences; empirically offer guidance for sensory environment planning, marketing, and management. Results also produce methodological insights for adopting social media big data to capture sensory experiences.     

How being envied shapes tourists’ relationships with luxury brands: A dual-mediation model

Positive reviews of luxury brands on social media provide tourists with an opportunity for self-presentation. Recent studies have suggested that these reviews can easily trigger envy in receivers, yet few studies have discussed the effect of envy on review writers. This research examined the effects of review writers’ perceptions of being envied on their relationships with the luxury brands they shared on social media. The results of three experiments in vacation scenarios showed that writers were more likely to feel pride (anxiety) when they were benignly (maliciously) envied, eliciting a stronger (weaker) self-brand connection. Moreover, social tie strength played a moderating role. The effect of being envied was stronger when writers and receivers had strong (vs. weak) ties. Our findings provide luxury brand managers with managerial insights into content customization and platform selection in buzz marketing strategies.     

Expanding theory of tourists’ destination loyalty: The role of sensory impressions

What shapes tourist's attitudes towards destinations most, abstract destination image or concrete sensory impressions? This exploratory research investigates the unique role played by sensory impressions in understanding destination loyalty through a multi-level validation process utilizing three progressive studies. Study 1, based on online reviews found that positive sensory impressions have a positive effect on loyalty while negative sensory impressions have a negative effect. A field study then revealed that sensory impressions can be distinguished from destination image and provides incremental explanatory power on loyalty. Through a survey of actual tourists, Study 3 verified the robustness of the conclusions of the first two studies and provides evidence that sensory impressions are related to other outcome concepts (perceived quality, value and satisfaction). This research illustrates the mechanisms behind the influence of this emerging construct on destination loyalty, and more importantly, verifies its importance and necessity through a more rigorous multi-level validation.     

Understanding tourists’ leisure expenditure at the destination: a social network analysis

ABSTRACT

The aim of this study is to identify spending patterns of tourists in relation to the leisure activities performed throughout their day-by-day stay at the destination. Using the methodology of social network analysis (SNA), a tourists–activities bipartite network was identified following a pattern known as core–periphery. The effect of this structure (including typology, number, and timing of performing the activities) on tourism expenditure is analysed using a multiple regression model, to which were added different sociodemographic variables and other variables related to travel. In order to better understand the portfolio of activities, four examples of networks are studied and visually represented. This study reveals that through SNA between tourists and activities, we can study the behaviour of tourists in a novel way.     

Exploring the formation mechanisms of urban residents’ travel behaviour in China: perceptions of travel benefits and travel constraints

ABSTRACT

Previous studies have examined the perceived benefits (PBs) and percveived constraints (PCs) of travel and/or leisure participation, but it remains somewhat unclear how these perceptions influence travel behaviour. Thus, a conceptual model was constructed aimed at describing the effects of PBs and PCs on urban residents’ travel behaviour. Results from 519 urban residents in Changsha, China, revealed that attitude played a mediating role between perceived travel benefits and travel behaviours (TBs), while attitude-expressive behavior (AEBs) acted as a mediator between attitude and TBs. Additionally, PCs were found to have a direct negative influence on TBs and PBs, and PCs positively influenced TBs through constraint negotiation strategies(CNSs). These findings confirm the mediating effect of CNSs on the relationship between PBs, PCs, and TBs, and indicate that there are several basic patterns underlying urban residents’ TBs. Specific implications for practice and theory are discussed.     

Exploring the discrepancies in perceived destination images from residents’ and tourists’ perspectives: a revised importance–performance analysis approach

A comprehensive and balanced understanding of both local residents’ and tourists’ perceived destination image (DI) is a pivotal step for successful tourism development. Using the revised importance–performance analysis approach, this study assesses the differences between residents’ and tourists’ perceived implicit importance and performance of DI attributes in the Liyu Lake Scenic Area in Hualien, Taiwan. A mixed methods approach was adopted. First, 30 pertinent image attributes were identified by interviewing local residents and tourists. These image attributes were subsequently used in a questionnaire survey. Results indicate that residents’ and tourists’ opinions were divided on environmental issues and purposes of visit. The most significant finding is that both the residents and tourists regarded the majority of the attributes as “possible overkill,” suggesting that destination management organization should reconsider the direction for future development and try to realize the “real needs” of the residents and tourists based on their motivations.     

Carrying capacity analysis and destination development: a case study of Gangotri tourists/pilgrims’ circuit in the Himalaya

The Himalaya has numerous natural, cultural, aesthetic, and adventurer tourists/pilgrims’ destinations, which are the major source of income and employment to the local people and revenue generation to the government. Meanwhile, tourism carrying capacity of these destinations is poor and thus tourism development could not take shape. This article examines carrying capacity and destination development of the Gangotri tourists/pilgrims’ circuit, which is also known as Gangotri eco-sensitive zone. We conducted this study using both qualitative and quantitative approaches, in which we collected data on tourists/pilgrims flow, accommodation, transportation, and infrastructural facilities. Primary data were collected through interview of 160 persons of 8 tourists/pilgrims centres who are involved in tourism activities. Further, we employed a participatory observation method after an extensive visit of Gangotri tourisms/pilgrims circuit in January 2017. Secondary data were collected from the Uttarakhand Tourism Development Board, Dehradun. We used correlation and rank method and analysed infrastructural facilities, carrying capacity dimensions, proposed destination development model for the circuit, and observed that a sustainable tourism development may enhance economic activities such as income generation and employment augmentation as the whole circuit obtains natural, cultural, and aesthetic importance.     

Persian literary heritage tourism: travel agents’ perspectives in Shiraz,Iran

Literature is a cultural component and literary niche tourism is a novel strategy for preserving and transferring literature heritage. This research has four major purposes: (1) to discover why Shiraz can be a destination for promoting literary tourism in Iran; (2) to identify strategies for stimulating this niche tourism; (3) to measure travel agents’ awareness of literary tourism; and (4) to investigate the attitude of travel agent managers towards this niche market. The results illustrated that travel agents are interested in the literary tourism development and they have a high interest in offering and organizing literary tours for tourists, but they are not familiar with this concept.     

Modeling the psychological antecedents to tourists’ pro-sustainable behaviors: an application of the value-belief-norm model

Understanding the psychological mechanisms underpinning tourists’ voluntary adoption of behaviors that minimize harm to environments and communities that support tourism is critical for the sustainability of the industry. In this study, we examined the internal attributes that lead tourists to adopt three dimensions of pro-sustainable behavior drawing on the value-belief-norm model. We hypothesized that pro-sustainable behavior is reflected in three dimensions of intent related to behaviors that reduce environmental impacts, the consumption of local goods and services, and a willingness to sacrifice time and money to choose sustainable options. Additionally, hypothesized behavior to be a function of altruistic values, beliefs and Personal Norms. Data were drawn from a panel of active US tourists (N = 623). The hypothesized model predicting pro-sustainable behavior was tested using structural equation modeling techniques. Results demonstrate that the model adequately fit the data, and that Personal Norms account for a considerable degree of variance in tourists’ pro-sustainable behavioral intent. Biospheric values were found to influence behavioral intent mediated by value-belief-norm model constructs.     

Image,satisfaction, destination and product post-visit behaviours: How do they relate in emerging destinations?

This study proposes a conceptual model that sheds light on how the destination image of emerging tourist destinations relates to tourism satisfaction and intention to subsequently recommend the place and purchase its products. Destination image is studied through three components – cognitive, affective, and unique. Unique image has been overlooked in previous research and few studies focus on its measurement. This study uses a new method of measuring it through text-mining of user-generated blog posts. Findings from a sample of 314 foreign visitors to Sofia, Bulgaria, reveal that the affective image influences tourist satisfaction and post-visit behaviour; the cognitive component has a significant effect on all the constructs, except for tourist satisfaction, whereas unique image only influences the intention to recommend and purchase destination country products. Joining together two streams of research, this study also argues that the intention to recommend a destination spot influences the intention to buy its products.     

Traveling to your match? Assessing the predictive potential of Plog’s travel personality in destination marketing

This study revisits .Plog’s travel personality model in a true experimental setting and tests the model’s predictive power. The specific aim is to examine whether attitudinal and behavioral responses toward a destination vary as a function of the congruity between the tourist’s travel personality and the characteristics of the destination as perceived from an advertising message. The concept of self-congruity serves as a foundation for the theoretical framework. Results indicate message-personality congruity had a significant influence on visit intention via attitudes as mediators. This study provides theoretical implications for the predictive potential of Plog’s model as well as strategic marketing implications for destinations.     

Investigating wellness tourists’ motivation,engagement, and loyalty: in search of the missing link

Wellness tourism is a rapidly growing sector of the current thriving tourism industry. The purpose of this study was to investigate tourists’ motivation and its relationship with engagement and loyalty at wellness tourism destinations. Specifically, tourists’ motivation was evaluated via four components: prestige and luxury; novelty and knowledge; self-development; and relaxation and escape. Tourists’ engagement was assessed from two perspectives: experiential and reflective. The study confirmed the impact of tourists’ motivation on engagement, which consequently leads to loyalty. The present research provides industry practitioners with strategies to understand and predict tourists’ behavior in wellness tourism destinations.     

The influence of service brand orientation on hotel employees’ attitude and behaviors in China

As foreign hotel brands continue to roll out their investment in China, the competitive landscape intensifies. Central to the success of these hotel brands is their ability to offer the unique features of their service offering, as reflected in the brand, in which employees play a key role. However, in the Chinese market, where the introduction of foreign hotel brands is in its initial stages, employee brand knowledge may be limited resulting in service behaviors that are inconsistent with the brand. Therefore, the adoption of a service brand orientation to guide employee attitudes and behavior is considered to be necessary. In an effort to realize productive service employees, this study examines the consequences of adopting a service brand orientation. Results suggest that a service brand orientation is imperative for positive employee brand-oriented behaviors as well as customer-oriented behaviors that are a consequence of an employee customer orientation.     

The effect of historical nostalgia on tourists’ destination loyalty intention: an empirical study of the world cultural heritage site – Mahabalipuram,India

Many studies on destination loyalty intention of the heritage tourists have failed to examine the influence of historical nostalgia. This paper examines the effect of historical nostalgia generated during the trip to a cultural heritage site on destination loyalty intention of the heritage tourists through perceived value and satisfaction. A survey was conducted at one of the world cultural heritage sites – Mahabalipuram, India. A conceptual model was developed and the hypotheses were tested using structural equation modelling technique. The results revealed that the historical nostalgia had a significant positive effect on the perceived value, satisfaction and tourists’ destination loyalty intention. The paper contributes to the tourism studies by revealing the antecedent role of historical nostalgia and suggests tourism managers to use historical monuments and structures to evoke historical nostalgia in order to attract heritage tourists.     

Role of food neophilia in food market tourists’ motivational construct: The case of La Boqueria in Barcelona,Spain

In this paper we advocate the study of local food markets to explore fundamental issues about the relationship between these urban tourist attractions and visitors’ motivation and satisfaction. Based on a survey in La Boqueria Market in Barcelona, Spain, we test the direct effect of escape from routine, cultural experience, prestige, and food market involvement on satisfaction, and also the moderator role of food neophilia in this relationship. We conclude that tourists visiting food markets are motivated mainly by cultural experience and interaction with local producers, while food neophilia plays a significant moderator role.     

Managing heritage tourism in Toraja: strengthening local values and improving tourists’ experiences

Toraja, South Sulawesi, Indonesia, is a tourist destination known best for its ethnicity and was one of the main tourist destinations in Indonesia during the 1990s. Since 2011, the government has again designated Toraja a priority strategic tourism area in its national tourism development plan. This case study describes opportunities for, and issues associated with, heritage tourism in Toraja and explores community perspectives on tourism. The fieldwork data and secondary data were used in preparing the detailed plan for the National Tourism Strategic Area of Toraja (KSPN Toraja). The opportunities for heritage tourism in Toraja include, among others, an emerging Asian market, better transport access to the region, and central government resources and programs to complement those of the local government. The core issues of local community concern include the need to conserve Torajan heritage and to strengthen local values; develop and nurture culture alongside tourism; balance heritage conservation with tourism; and the need for better interpretation to convey local wisdom to enhance the visitor experience.