A consumer-based model of authenticity: An oxymoron or the foundation of cultural heritage marketing?

This study examines the relevance and conceptualizations of the authenticity concept in cultural tourism from the managerial standpoint. We propose a consumer-based model in which authenticity is a key mediating construct between cultural motivation and loyalty. The model is empirically examined by means of a survey conducted on 25 Romanesque heritage sites in four European countries. A confirmatory factor analysis and structural equation modeling were performed using LISREL 8.72. The results indicate that cultural motivation is an important antecedent of both object-based and existential authenticity, which in turn influence tourist loyalty. Theoretical, managerial and marketing implications of authenticity are discussed, showing that the consumer-based perspective can transcend some 'irreconcilable tensions' related to this concept.     

VISITORS' INTENTION TO VISIT WORLD CULTURAL HERITAGE SITES: AN EMPIRICAL STUDY OF SUZHOU,CHINA

This article attempts to study Chinese visitors' intention to visit world cultural heritage sites in the framework of the theory of planned behavior (TPB), with the additional constructs of past experience and cultural tour involvement. The survey data were collected by a self‐administrated questionnaire in Suzhou, which is one of the cities with world cultural heritage sites in China. Structural equation modeling was employed to test the research model and hypotheses. The result shows that perceived control, past experience, and cultural tour involvement, but not attitude and subjective norms, are valid predictor constructs for visitors' intention to visit a world cultural heritage site within the next 12 months. The findings have implications for predicting heritage tourism.     

Enhancing celebrity fan-destination relationship in film-induced tourism: The effect of authenticity

Academics and practitioners have focused on the importance of film-induced tourism for destination marketing. Although the relationship between authenticity and destination loyalty has been evidenced, few studies have explored the psychological mechanism through which authenticity influences destination loyalty. The present study fills the research gap by considering the role of celebrity attachment. The statistical analyses conducted in this study included confirmatory factor analysis, correlation analysis, structural equation modeling, mediation analysis, and bootstrapping analysis. Data from 354 purposeful film tourists revealed that constructivist authenticity had a positive effect on existential authenticity but no direct influence on destination loyalty. Existential authenticity had a direct influence on destination loyalty. Celebrity attachment mediated the influences of constructivist and existential authenticity on destination loyalty. Therefore, celebrity attachment is a crucial mediator between authenticity and film destination choices for purposeful film tourists. Finally, existential authenticity had a stronger influence on destination loyalty than did constructivist authenticity.     

Deconstructing the internal structure of perceived authenticity for heritage tourism

Abstract

Although modern society is more inclined to view authenticity from a postmodernist perspective, few quantitative studies on heritage tourism explored existential authenticity in detail. This study deconstructs authenticity into three components – object-related, intra-personal, and inter-personal – and then constructs a complete model by exploring each component’s internal structures, asking to what extent travel motivation is an antecedent and loyalty, a consequence. Data were obtained from 1,088 valid survey questionnaires distributed in Pingxi, Taiwan. Study findings confirmed the reliability and validity of the items used to measure the construct of authenticity. Regarding the internal structure of authenticity, intra-personal authenticity plays a mediating role between object-related authenticity and inter-personal authenticity, and this inter-personal authenticity may be the final value that tourists perceive. Compared with recent related studies, this model more comprehensively explains the degree of variation in loyalty, reflecting its importance for heritage tourism management and marketing. If a destination remains authentic, tourists are willing make a return visit. Authenticity may enable tourism managers to strike a balance between preservation and development when achieving the long-term goal of sustainable development.     

How does parent heritage brand preference affect brand extension loyalty? A moderated mediation analysis

Firms with high brand equity often employ the strategy of brand extension to place new products on the market. Very few studies have analyzed brand extensions in the cultural heritage context, and fewer still have dealt with brands carrying the World Heritage hallmark. This work contributes to the existing knowledge in this field by examining how cultural heritage brand preference contributes to the formation of brand-extension loyalty, taking into account the tourists' perceptions of the extension (via attitudes and image) and the moderating role of brand extension fit and authenticity. A 2 (high vs. low brand extension fit) x 3 (high, moderate, and low degree of brand extension authenticity) between-subjects experimental design was used. The results show that parent brand preference exerts a positive effect on brand extension loyalty, mediated by brand extension attitude and brand extension image. These relationships are moderated by brand extension fit.     

The role of authenticity,experience quality,emotions, and satisfaction in a cultural heritage destination

ABSTRACT

Recent studies have shown the increasing importance of affective and subjective variables, such as experience quality, authenticity, and emotions in the formation of tourist satisfaction. This paper is a pioneer in jointly analysing the influence of authenticity in its double dimension, experience quality, and emotions variables on satisfaction in a cultural context. This study uses the structural equation modelling approach (Partial Least Square) and shows the direct and positive influence of objective and existential authenticity on the quality of the experience, as well as the direct and positive influence of the quality of experience on emotions. It is highly relevant to focus on both cognitive and affective dimensions of authenticity to improve the quality of the tourists’ experience. No previous studies in the literature examine the possible relationships between the different dimensions of authenticity on the quality of the experience and on emotions. The work reveals the importance of such variables in generating greater tourist satisfaction with the visited destination.     

文化实践中非物质文化遗产的真实性:径山茶宴的再发明

文章通过对一名茶僧参与策划径山茶宴全过程的民族志研究,采用参与观察和深入访谈的研究方法,讨论和反思旅游文化背景下非物质文化遗产的再发明问题。文章从旅游文化和"真实性"的概念出发,讨论旅游研究领域对"光环"研究的缺失,提出关注文化实践中对光环的利用存在的问题,进一步探讨径山茶宴再发明过程中"谁需要真实性以及为什么"以及"如何使用真实性"两个核心问题,以期补充现有真实性讨论的局限性。笔者认为,遗产旅游文化是文化市场化的结果,具备其真实性,而遗产的光环促进着地方文化品牌的推广,径山茶宴在旅游发展背景下的遗产化过程呼吁我们反思非物质文化遗产认证存在的批量化、标准化以及文化多元性等问题。     

回望“真实性”(authenticity)(上)——一个旅游研究的热点

麦坎内尔(MacCannell)掀起的"真实性"研究热已逾30年,其间,研究视角逐渐从"客观"转向"主观"。这既反映出真实性内涵的延展与变迁,亦凸显旅游主体—游客体验的重要性。然而,就研究者日渐褊狭的视域来看,旅游客体真实性对旅游体验真实性的影响从松散到几近断裂,旅游主体甚至以"悦纳万物"的信仰姿态视一切"存在"为真,从而收获真实的体验。客观真实与主观真实,究竟是谁决定或影响了谁?对此问题的探寻导致学界对旅游客体之"虚假"的重新界定和对旅游体验之"真实"的再度好奇,并因此形成旅游真实性研究的纷争局面。有鉴于此,对国内外真实性研究做一番缘起、视角、界定等方面的梳理和反思,或将对国内相关研究与应用有所裨益。     

A nostalgic Peranakan journey in Melaka: Duo-ethnographic conversations between a Nyonya and Baba

A UNESCO World Heritage Listed historic city, Melaka embodies a vibrant multi-ethnic Asian heritage, straits-colonial legacy and cultural landscape that has been attracting tourists from within Asia and the wider world. In particular, Melaka is renowned for its rich Peranakan (Straits Chinese) cultural heritage and history. This work presents the divergent narratives of two Peranakan Chinese on a nostalgic, ancestral tourism journey in Melaka. Specifically, it explores the dimensions of nostalgia, authenticity and diaspora in cultural heritage tourism, framed within the affecting gaze of cultural, diasporic and reminiscent lenses through which we consume tourism experiences. Through our tourism lived experience and duo-ethnographic conversations, we explore our shared Southeast Asian ancestry, reflect on past traditions and question representations of our Peranakan Chinese heritage within four main themes: (1) reflective nostalgia, (2) the imagined past, (3) objective authenticity, and (4) existential authenticity.     

Heritage Tourism in Singapore Chinatown: A Perceived Value Approach to Authenticity and Satisfaction

This study examines object-based and existential authenticity using a multidimensional approach to perceived value. The effects of value perceptions on satisfaction are also examined. Data was collected from tourists at the Singapore Chinatown heritage precinct. The findings revealed that object-based authenticity, existential authenticity, and perceived monetary value positively influenced overall perceived value and subsequently, satisfaction. This paper provides researchers with a theoretical framework of authenticity and perceived value for future empirical studies in the heritage tourism context. It also provides insight into how destination marketers and policy makers can develop effective and sustainable strategies for heritage destinations.     

The effect of historical nostalgia on tourists’ destination loyalty intention: an empirical study of the world cultural heritage site – Mahabalipuram,India

Many studies on destination loyalty intention of the heritage tourists have failed to examine the influence of historical nostalgia. This paper examines the effect of historical nostalgia generated during the trip to a cultural heritage site on destination loyalty intention of the heritage tourists through perceived value and satisfaction. A survey was conducted at one of the world cultural heritage sites – Mahabalipuram, India. A conceptual model was developed and the hypotheses were tested using structural equation modelling technique. The results revealed that the historical nostalgia had a significant positive effect on the perceived value, satisfaction and tourists’ destination loyalty intention. The paper contributes to the tourism studies by revealing the antecedent role of historical nostalgia and suggests tourism managers to use historical monuments and structures to evoke historical nostalgia in order to attract heritage tourists.     

Seeking a competitive advantage in wine tourism: Heritage and storytelling at the cellar-door

The nature of the cellar-door experience varies between wineries and regions. While the literature has identified heritage, storytelling and authenticity as important concepts regarding interaction with tourists at the cellar-door, there is a need to understand how they are operationalised by winery staff, including their strategic objectives. This article aims to explore how New World wineries are using their heritage to engage with tourists at their cellar-doors. The approach is qualitative, based on long semi-structured phenomenological interviews with eleven representatives of south-eastern Australia wineries to understand their lived experience. Findings suggest that the cellar-door represents an important opportunity to reinforce heritage branding and differentiate the winery from its competitors. Different forms of heritage were emphasised by participants, including family and ethnic heritage. Storytelling was seen as a useful strategy to engage with tourists and the importance of authenticity, both intrinsic and existential, was emphasised as a means of competitive advantage.     

Chinese heritage tourists to heritage sites: what are the effects of heritage motivation and perceived authenticity on satisfaction?

Much of the literature on authenticity is Western-centric, while little work addresses the concept in the Asian environment. The literature relating to authenticity from Asian tourists’ point of view is even underdeveloped. This study therefore aims to fill the knowledge gap by investigating Chinese tourists’ perspective of authenticity. It also examines tourists’ perceived authenticity as a multi-dimensional construct in a consumer-based model, the relationship with heritage motivation and tourist satisfaction. Findings indicate that Chinese tourists’ perceptions of authenticity are closely related to objective and constructive authenticity. The study demonstrates that heritage motivation has a significant positive influence on perceived authenticity and that perceived authenticity has a strong ability to predict tourist satisfaction.     

Development of intangible cultural heritage as a sustainable tourism resource: the intangible cultural heritage practitioners’ perspectives

ABSTRACT

Authentic intangible cultural heritage (ICH) provides a community with a unique selling point in the globally competitive tourism industry. The process of commodification of ICH, however, has threatened its authenticity and thus sustainable tourism approaches are required to achieve successful transmission and promotion of ICH as a sustainable tourism resource. This paper explores the priorities of ICH practitioners in relation to the development of ICH as a sustainable tourism resource, by utilising South Korea as a case study. The results revealed that from the ICH practitioners’ perspectives, authenticity is a holistic notion integrating the transmitted customs, inherited meanings and the practitioners’ identities. ICH practitioners agree with the potential positive symbiotic relationship between transmission of authentic ICH and promotion of ICH as a tourism resource. To achieve the positive symbiotic relationship, locals’ awareness of ICH, ICH practitioner empowerment and parallel development between tourism development and transmission of ICH are necessary. To date, the practitioner approach to the authenticity of ICH and ICH as a sustainable tourism resource is little explored in the literature, thus this paper makes a valuable addition to the area of sustainable heritage tourism.     

Back to the past: a sub-segment of Generation Y's perceptions of authenticity

To date, authenticity conceptualizations have taken into account the views of both suppliers and tourists. However, most studies, at the a priori stage, have not taken a market segment perspective but considered tourists to be a homogeneous population. This study challenges that by focusing on a distinct market segment based on age and life experience: Generation Y, drawing out an a priori-based sub-segment of Generation Y's perspectives of authenticity. It investigates if authenticity ideologies influence decisions to become a heritage tourist. Additionally, it determines other factors that predict differences between a heritage tourist and a non-heritage tourist. The study unveils interesting findings. With the exception of the objectivist and negotiation stance, other authenticity ideologies fail to inspire this generation to be heritage tourists. Intervention factors such as party size (and with it a social experience) and ethnicity prove to be better predictors of heritage preference. The results offer important implications for the heritage industry. For instance, “time travel” demand based on purely objective or negotiated versions can help promote conservation efforts and the sustainable development of heritage. This can lead to enhanced opportunities for partnership between the tourism industry and cultural/heritage site managers, and help revive discontinued or forgotten traditions.     

The sustainable integration of cultural heritage and tourism: a meta-study

This paper presents a cross-disciplinary thematic investigation into the relationship between cultural heritage and tourism. It systematizes evidence on concepts, policies and strategies and provides an interpretive synthesis illuminating the factors deemed critical by researchers for the sustainable integration of heritage and tourism. It seeks to find consilience to lead to a “new age of synthesis”. After an extensive literature review, 483 studies were selected and reviewed, assisted by a qualitative data analysis software (NVivo). The research followed the meta-synthesis approach, particularly meta-ethnography, of identifying findings, grouping findings into categories and grouping categories into synthesized findings, to produce a representative set of 15 synthesis factors. These include local involvement, education and training, authenticity and interpretation, sustainability-centered tourism management, integrated planning, incorporation into a wider sustainable development framework, controlled growth, governance and stakeholder participation, market and product diversification, suitable funding provision, international governance and support systems, a heritage capital approach, effective site management, destination management and a sound theoretical/methodological base. These 15 factors are suggested as the fundamental components of a more efficient theoretical frame and evidence-based policy in the fields of cultural heritage and tourism, aimed at achieving sustainability.     

How does authenticity enhance flow experience through perceived value and involvement: the moderating roles of innovation and cultural identity

This study provided a new multiple mediation-moderation model to explore how authenticity may enhance the flow experience through the function of perceived value and involvement. Data from 605 tourists were collected, and the results indicate that cognition (i.e. perceived value) and behavior (i.e. involvement) of tourists is an important mechanism linking the relationship between authenticity and flow experience. Moreover, this study also finds that innovation and culture are two critical moderators, which offers evidence that the flow experience will be enhanced when the tourists have a higher level of innovation and cultural identity.     

复合型文化遗产旅游产品开发路径分析——以福建马尾船政文化为例

文化遗产作为文化旅游发展的重要载体,在国内外引起了业界和学界的广泛关注,而复合型文化遗产是一种具备多元价值和内涵的遗产类型,其旅游产品开发应根据复合型文化遗产资源禀赋及其特征而定.文章以福建马尾船政文化遗产为例,运用文化景观理论和文化再生产理论,并结合问卷调查、因子分析和参与观察等方法,从定性和定量两个方面分析作为复合型文化遗产的船政文化旅游产品开发的路径选择,以此丰富文化遗产旅游研究案例,具有一定的理论建构价值和实践意义.     

遗产原真性·旅游者价值观偏好·遗产旅游原真性

本文指出旅游科学的"原真性"概念与遗产科学的渊源;提出应将"authenticity"译为"原真性"的理由;概述了遗产科学对"原真性"概念的认识发展;从旅游价值观偏好层面对当代旅游科学中出现的"客观主义原真性"、"建构主义原真性"、"存在主义原真性"、"后现代主义原真性"诸提法进行了评论;最后,较为概括地辨析了原真性概念在文化和遗产旅游中的具体处置.     

‘The smell of death and the smell of life’: authenticity,anxiety and perceptions of death at Varanasi’s cremation grounds

ABSTRACT

This paper contributes to an understanding of existential authenticity and existential anxiety in tourism studies through an investigation of tourists’ perceptions of death, the Self, and ‘others’ at the Hindu cremation grounds in Varanasi, India. Encounters with death at dark tourism sites serve as reminders of one’s own mortality affecting one’s attitude towards death, perception of self, and even challenging one’s personal values. Existentialists assert that anxiety is a condition of existential authenticity, and therefore moments of the existentially authentic experience are not always pleasurable. This paper argues that confrontation with death, as exemplified by the Aghori rituals and the cremation grounds in Varanasi, offers tourists an opportunity to examine the inevitability that life will end and to engage with this existential predicament and anxiety in an embodied sense, thereby pushing some of them towards life changes in the pursuit of existential authenticity.