Attitudes of Malaysian Tourism and Hospitality Students' towards a Career in the Industry

This study explored Malaysian undergraduate tourism and hospitality students' views of the industry as a career choice. Four hundred and twenty-nine tourism and hospitality students, from three Malaysian institutions completed a questionnaire rating the importance of 20 factors in influencing their choice of career, and then the extent to which they believed tourism and hospitality as a career offers these factors. All of the 20 factors tested have been identified as being significantly different. From the results, it is clear that students generally do not believe that a career in tourism and hospitality will offer them the factors that they find important.     

Undergraduates’ perceptions of tourism and hospitality as a career choice

This study explored undergraduate tourism and hospitality student's views of the industry as a career choice. Three hundred and seventy-nine tourism and hospitality students, from eight Australian institutions, completed a questionnaire rating the importance of 20 factors in influencing their choice of career, and then the extent to which they believed tourism and hospitality, as a career, offers these factors. A number of factors have been identified as being significantly different. From the results it is clear that students generally do not believe that a career in tourism and hospitality will offer them the factors that they find important.     

Are tourism impacts low on personal environmental agendas?

This paper examines if tourism is an environmental priority for tourism and hospitality students. It is framed within the context of information and choice overload that may result in the need to prioritize issues and make less effective decisions. A series of open-ended questions identified the most important community and global environmental issues, the single greatest cause of climate change and whether students had changed their behaviour in general, or their travel behaviour in particular, to reduce their environmental impact. A total of 2968 useable surveys were returned from students at 63 institutions in 22 economies. Tourism emerged as a low priority issue, which explains why only a small proportion of students had changed their travel behaviour. Moreover, the study noted high knowledge variability, which in turn was closely associated with the type of actions undertaken. Students with specific knowledge were far more likely to adopt specific change actions than those who had less precise knowledge. They, in turn, were more likely to identify generic and less effective actions. The study concludes that the main challenge involved in changing tourism behaviour rests primarily with raising its status to a higher priority, a difficult task given the environmental issue overload that most people face.     

Attitudes of Tourism Students to the Environment and Climate Change

This paper reports on a global study of the attitudes of students studying in senior year and first-year postgraduate tourism and hospitality subjects to tourism and its relationship with the environment and climate change. The study determined that students are generally concerned about environmental degradation, feel knowledgeable about climate change, are concerned that it will become an even larger issue in the next 5 years and, generally, appreciate that tourism is a major contributor to carbon emissions. Moreover, some 70% had changed their behavior in the past 3 years to reduce their environmental impacts. However, specificity of knowledge about the causes of climate change was limited, which is symptomatic of a broader lack of detailed knowledge about environmental degradation, which in turn translates into rather generic behavior changes. Most significantly, less than 13% of students have changed their vacation patterns out of concern for the environment, with only a small minority intending to modify their travel patterns in the future.     

Tourism and hospitality industry job-attainment beliefs and work values among Australian schools leavers

Five hundred and ninety-four Australian high school students were surveyed so as to investigate basic work values and tourism and hospitality industry job-attainment criteria. The most highly ranked work values were self-development, creativity and management, whereas the most highly ranked tourism and hospitality industry job-attainment criteria were motivation, positive attitudes and personal appearance. Females were found to rank highly criteria such as motivation, positive attitudes and a liking for people, whereas males are found to rank highly the contacts of the applicant. Prospective tourism and hospitality industry employees generally associated the work value-self development with a range of tourism and hospitality job-attainment criteria, though not formal education and contacts. The work value regarding management was, however, associated with personal appearance, practical experience, good references and positive attitudes. Implications of these results for prospective tourism and hospitality industry employees, careers counsellors and the industry are examined.     

Designing a Hospitality Ethics Course Content from the Students' Perspective

ABSTRACT

In managing a curriculum, it is important to solicit students' perspective to ensure that it is relevant to their interest and needs. Therefore, in an attempt to develop content for a hospitality ethics course, this study conducts a questionnaire survey with 520 hospitality students to help identify the importance of 39 ethical issues in the hospitality industry. As suggested by Thomas, Clermont, and Maimbolwa-Sinyangwe (1984) and DuFrene, Elliott-Howard, and Daniel (1990), if an ethical issue is judged to be important, it can serve as a topic around which part of the course is to be developed. The top three most important issues are found to be “Disposal of hazardous waste,” “Acceptance of bribes or gifts by employees” and “Sexual harassment on the job.”     

INFORMATION TECHNOLOGY APPLICATIONS IN HOSPITALITY AND TOURISM: A REVIEW OF PUBLICATIONS FROM 2005 TO 2007

The tourism and hospitality industries have widely adopted information technology (IT) to reduce costs, enhance operational efficiency, and most importantly to improve service quality and customer experience. This article offers a comprehensive review of articles that were published in 57 tourism and hospitality research journals from 2005 to 2007. Grouping the findings into the categories of consumers, technologies, and suppliers, the article sheds light on the evolution of IT applications in the tourism and hospitality industries. The article demonstrates that IT is increasingly becoming critical for the competitive operations of the tourism and hospitality organizations as well as for managing the distribution and marketing of organizations on a global scale.     

Undergraduate students’ perceptions of the importance of English in the tourism and hospitality industry

Educators commonly promote English as beneficial to future employability, but students’ perceptions of the importance of English in the tourism and hospitality industry are often not considered. It is important that students’ perceptions are examined as gaining better insights could allow more positive attitudes to both English and the industry being fostered. This study investigated the perceptions of students (n = 71) enrolled at a university in Japan and found no statistically significant differences based on gender, country of origin, year of study, work experience, or future work intentions. However, it was indicated that communicative competence, confidence, English listening, and English speaking were the factors perceived to be most important by the students. Consequently, it is suggested that tourism and hospitality courses should incorporate components that focus mainly on these skills, but not to the detriment of English reading and writing, which were also perceived as important.     

Towards decolonising tourism and hospitality research in the Philippines

In recent years, scholars have focused their attention on demarcating the neocolonial situations that permeate the tourism and hospitality academy. The ‘critical turn’ in tourism studies called for the decolonisation of tourism and hospitality research. In this paper, I explore and challenge the state of tourism and hospitality research in the Philippines, by analysing the works of Filipino tourism and hospitality academics. Through a systematic quantitative literature review, I identify the research themes investigated by Filipino scholars on Philippine tourism and hospitality and examine the methodologies and epistemologies employed in the selected research outputs. The findings indicate that colonial legacies and neocolonial situations are strongly present in Philippine tourism and hospitality knowledge production. To challenge these scenarios, I suggest a decolonial agenda informed by Sikolohiyang Pilipino (Filipino psychology), a native epistemological perspective. This article serves as a contribution to the epistemological decolonisation of tourism knowledge production in Asian contexts.     

Interpretive structural modeling of quality factors in both medical and hospitality services in the medical tourism industry

This study aims to theoretically integrate quality factors of both medical and hospitality services in medical tourism. Medical tourism comprises both medicine and tourism. Although the core product in medical tourism is medical treatment, attractive hospitality and travel options are also essential. Despite the dual nature of medical tourism, the two aspects of this concept have not been integrated in a unique framework. This study attempts to fill this gap using interpretive structural modeling (ISM). According to ISM, although factors of medical services and hospitality services are independent from each other, these factors have vital impacts on perceived value, satisfaction, and loyalty.     

Total Quality Management and Tourism and Hospitality Education

ABSTRACT

This paper examines the application of quality management concepts in relation to the provision of tourism and hospitality education, with a specific focus on Thailand. The key quality concepts, namely quality control, quality assurance, quality audit and “Total Quality Management” (TQM) are identified, and the applications of these concepts in the provision of tourism and hospitality education are discussed. The paper explores three main themes. The first is to examine how quality issues have been applied to tourism and hospitality education. Second, the paper outlines the concepts of quality management, which represent the key element of a TQM strategy to implement conformance to standards and quality improvement. The third theme discusses the specific case of Thailand, drawing on research in its early stages which examines quality management in tourism and hospitality education in Thailand. An outline of the nature of tourism and hospitality education in Thailand is provided, followed by a synopsis of the significant challenges facing Thai tourism and hospitality education. A procedure for examining quality in tourism and hospitality education in Thailand is proposed.     

Stand your ground: The case for publishing in hospitality and tourism journals

The hospitality and tourism field has been struggling for academic legitimacy since its founding. Despite the impressive growth of research in the field, as well as the publication of a respectable number of high-quality scientific journals, voices are being heard from the community of hospitality and tourism researchers calling for more focused efforts on publication in journals of more established and traditional disciplines. It is argued here that this demand may have negative implications for research in the field, on the contribution of academia to the industry, and on the advancement of the career of hospitality and tourism scholars. The scientific community should reverse this trend and instead concentrate its efforts on developing the field by promoting publishing in hospitality and tourism journals in order to promote relevant, up-to-date, and innovative research for the benefit of science and industry.     

The influence of demographic characteristics of hospitality alumni on entrepreneurship factors in Egypt

The purpose of this article is to study the effect of demographic characteristics of hospitality alumni on entrepreneurship factors, and determine which factors are the most important for the alumni to become entrepreneurs. A questionnaire had been developed and distributed online using Google Forms. Data were collected from 314 hospitality alumni. All the hypotheses have been supported, proving that the investigated demographic characteristics have a significant effect on entrepreneurship factors, particularly motivation, innovation and personal skills. The study’s sample was limited to alumni of faculties of tourism and hotels in governmental universities only. Policy-makers implication, practical implication, and social implication are discussed based on the results of this study. This is one of the first studies in Egypt to study the effect of demographic characteristics of hospitality alumni on entrepreneurship. Moreover, it provides significant findings that can enhance the overall status of entrepreneurship in Egypt’s hospitality industry.     

Why Do Some New Hospitality College Grads Lack Management Skills?

Abstract

Practicing hospitality managers have been anecdotally heard to denigrate the management training provided by institutions of higher learning. This may be valid commentary, as graduates of hospitality management programs may possess merely an abstract conception of theoretical constructs lacking the competence to synthesize them into managerial practice.

In this article, the author posits a model to describe a learning process that may be applied to the education of hospitality and tourism students in academic courses related to the practice of management in organizations. The premise of the model is found in the academic disciplines of science and philosophy as they relate to management and learning theories. The author concludes the article with examples to support the application of the model in practical settings.     

The mediating role of positive affectivity on testing the relationship of engagement to academic achievement: an empirical investigation of tourism students

Undergraduate tourism and hospitality students participated in the current study to investigate the effect of student engagement and positive affectivity on academic achievement. Additionally, positive affectivity is treated as a mediating variable between engagement and achievement. The study sample was amassed at a university in Northern Cyprus. Results of the hierarchical regression analyses revealed that student engagement and positive affectivity had a significantly positive effect on academic achievement. The results also depicted a full mediation of positive affectivity between engagement and achievement. A variance inflation factor test did not reveal inflated results. In addition, Harmans’ single factor test revealed that the common method bias issue is well below the cut-off point. Limitations and implications are also discussed.     

Perceptions of determinants of job selection in the hospitality and tourism industry: The case of Korean university students

ABSTRACT

This study explores the key factors influencing potential employees in the hospitality and tourism industry and examines whether causal relationships between behavioral attitudes, subjective norms, and perceived behavioral control influence students' job selection. The study suggests that the career decision-making process is related to job selection. A total of 307 responses were analyzed. The results explain individual students' attitudes toward a behavior and perceived behavioral control in the context of their job selection. Attitudes toward a behavior and job selection had significant effects on career decisions. On the other hand, opinions of significant others had no significant effect. Perceived behaviors required to decide on jobs had a significant effect on job selection intentions. Students with internship experience were likely to form positive attitudes toward the hospitality and tourism industry, suggesting internships to be a useful source of a stronger relationship between the industry and job aptitudes of students in hospitality and tourism programs. The results have important implications.     

Service-leadership competencies for hospitality and tourism management

Competency models have become useful tools for management development in hospitality and tourism organizations. At the same time, these models provide limited focus on leadership behaviors that facilitate employee service performance and customer satisfaction. The present study seeks to address this issue by developing a “service-leadership” competency model for use in the hospitality and tourism context. The following study reports on the results of interviews with 110 industry managers, which yielded a model of some 100 behaviors in 20 competency areas. These competencies cluster into 3 high order categories, namely business savvy, people savvy and self savvy. The results of the study are discussed in the context of extant research.     

Values as determinants of motivation: Tourism and other career choices

Neuman, Yoram, Abraham Pizam and Arie Reichel, Values as Determinants of Motivation: Tourism and Other Career Choices. Annals of Tourism Research 1980, VII (3): 428–442. This study examined the predictive validity of work values in explaining motivational patterns of three groups of career preparation differing in their occupational specificity: Tourism/Hospitality, Management, and Liberal Arts. It was found that the higher the occupational specificity of a career preparation the higher is the predictive validity of work values in explaining work motivations. As predicted, the best relationships between values and motivation was found in the maximally specified occupation, namely: tourism/hospitality students, followed by management students with the liberal arts students — the most flexible occupational group — having the lowest relationship between values and motivation. The implications of the findings for employee selection and motivation prediction in the tourism/hospitality industry are discussed.     

THE MOBILITIES OF HOSPITALITY WORK: AN EXPLORATION OF ISSUES AND DEBATES

In this paper we highlight the contribution which an understanding of mobilities brings to an analysis of hospitality work. The complex mobilities of hospitality employees are playing an increasing role within global tourism and hospitality sectors. Our discussion explores notions of voluntary mobility as motivated by work and lifestyle factors. We challenge the commonplace conceptualisation of tourism and hospitality employment which has been predicated upon the nature of the work itself rather than on the diverse experience backgrounds; social and geographical origins; and motivating attributes of those who work in the sector. In taking this approach, we question conventional management discourses of hospitality labour processes and illustrate the value of adopting a mobilities framework within tourism and hospitality studies.