It’s in the air: Aroma marketing and affective response in the hotel world

Smell is considered to be the sense that is most closely attached to emotional reactions. This makes scent in the hotel environment an important atmospheric variable to study, because fragrances are expected to increase the likelihood of producing an emotional reaction from consumers. Capitalizing on smell’s ability to cue memories and conjure up emotions, the purpose of this research is to examine the emotional states evoked by various hotel scents in a hotel business in Hong Kong that uses scent throughout its premises. More specifically, this study intends to make a connection between the emotional states evoked by the hotel scents and how hotel businesses can make use of their guests’ emotional responses. Scent marketing is an overlooked subject in hospitality and tourism research.     

Random Notes on the Temples in Beijing

How many temples are there in the capital Beijing?No exact figure can be given,but one poeric line seens appropriate:"four hunbred and eighty temples existed in the Southern Dynasties,and many more towers were shrouded in smoke and rain."Only the time has changed and no perennial rain prevails in Beijig.     

Chinese international students’ psychological adaptation process in Korea: the role of tourism experience in the host country

This study aims to shed light on the effect of international students’ lifelong learning and dining experience during the trip in a host country on their psychological adaptation, place attachment, and sharing of tourism experience. Employing responses from 247 Chinese students in South Korea, a SEM (Structural Equation Modeling) technique was used for the analysis. The study found that lifelong learning positively influences dining-out flow experience, which in turn placed positive effects on psychological adaptation, place attachment, and sharing of tourism experience, whereas place attachment mediates the relationship between flow experience and both sharing of tourism experience and psychological adaptation.     

Seeking the real spain? Authenticity in Motivation

Following a focus group discussion, a questionnaire was compiled consisting of a series of four holiday scenarios which varied in the authenticity of the experience of the host country. Participants also completed an adaptation of a tourist motivation scale. Both student and general public samples rated the four scenarios consistently for authenticity, and their predicted enjoyment of each scenario was positively correlated with their perception of its authenticity. People scoring highly predicted higher enjoyment for all scenarios, and, in the general public sample, showed a more marked effect of authenticity on enjoyment. Older and higher social class participants also showed more effect of authenticity on enjoyment. RésuméÀ la recherche de la vraie Espagne: lauthenticité dans la motivation touristique. Après la réunion dun groupe de discussion, on a élaboré un questionnaire qui comprenait quatre scénarios de vacances qui variaient dans lauthenticité de lexpérience du pays daccueil. Les participants ont rempli également une adaptation dune échelle de motivation touristique. Pour les deux échantillons, étudiants et grand public, laccord était général sur lauthenticité relative des scénarios, et le plaisir anticipé correspondait affirmativement à la perception du niveau dauthenticité. Les participants ayant les résultats plus élevés sur léchelle de motivation touristique pensaient obtenir plus de plaisir de chaque scénario. Léchantillon du grand public montrait un effet plus marqué de lauthenticité sur le plaisir, tout comme les participants plus âgés ou de classe sociale plus élevée.     

A critique of the issues and theoretical assumptions in service quality measurement in the lodging industry: Time to move the goal-posts?

The article critically reviews the conceptual issues which surrounds the measurement of service quality. Methodological issues are not addressed. The critique centres upon the gap model and its associated instrument SERVQUAL and argues that, despite progress, all the original problems remain in place. A conclusion which leads firstly, to the suggestion that the dimensions of the model might be re-tested using different scaling techniques and secondly, to the advocacy of the adoption of a wider psychological perspective and one which goes back to the fundamentals of evaluative processes.     

Tourism in the 1990s — UK government view

Various developments and improvements are expected in the UK tourism industry over the next decade. The UK government would like to see the image of the tourism industry change to reflect the industry's significant contribution to the economy. Greater investment and more appropriate education and careers advice should aid the emergence of a flexible and effective tourism industry by the mid 1990s.     

Undergraduate students’ perceptions of the importance of English in the tourism and hospitality industry

Educators commonly promote English as beneficial to future employability, but students’ perceptions of the importance of English in the tourism and hospitality industry are often not considered. It is important that students’ perceptions are examined as gaining better insights could allow more positive attitudes to both English and the industry being fostered. This study investigated the perceptions of students (n = 71) enrolled at a university in Japan and found no statistically significant differences based on gender, country of origin, year of study, work experience, or future work intentions. However, it was indicated that communicative competence, confidence, English listening, and English speaking were the factors perceived to be most important by the students. Consequently, it is suggested that tourism and hospitality courses should incorporate components that focus mainly on these skills, but not to the detriment of English reading and writing, which were also perceived as important.     

The Egyptian Government's Role in Re-Establishing the Hotel Industry in Cairo (1953–1957)

This article analyzes the role of the Egyptian Government in reviving and improving the Egyptian hotel industry in the revolutionary period. It provides a case study of a country with large political problems, but at the same time pursuing a dream—a dream that was expensive and demanding. Tourism was understood to be an important tool in promoting political stability and providing some legitimacy to a political system opposed by the major powers in the world. This study will examine the Egyptian Government's role in re-establishing the hotel industry as an important economic sector in Egypt during the period from 1953 to 1957, which was considered a critical political period. The year 1953 marked the beginning of the official plans to increase the hotel facilities in Cairo with the establishment of the Tourism Department; and 1957 marked the end of Suez Crisis of 1956. The study utilized unpublished U.S. Department of State documents that show that the hotel industry was used as tool to put pressure on the Egyptian President Gamal Abdel Nasser (1952–1970) to accept U.S. foreign policy in the Middle East and was one of the main issues negotiated between the two countries after the Suez Crisis.     

A review of the literature on culture in hotel management research: What is the future?

This paper aims to provide insights into the development of research on culture in the hotel industry by reviewing the existing literature. A total of 107 journal articles published between 1985 and 2010 were retrieved from 12 refereed journals, all of which could be accessed online. The papers were categorized into six major groups according to Pizam's (1993) hierarchy of cultures, and were further sorted by year of publication, source, subject area, region of focus, and the nature of the research. National culture, organizational culture, and cross-cultural comparison were found to be the most popular research topics. In contrast, few studies have investigated industry, occupational, and corporate cultures in association with hotel management studies, prompting concern for future research. In summary, this review paper offers a first and important attempt to understand the development of research on culture in the hotel management field and identifies future research opportunities.     

Volunteer tourists in the field: A question of balance?

This paper is based on a study of volunteering at a children’s refuge in Mexico. This study explored the relationship between volunteers, their volunteering experiences and the behaviour that resulted. The study findings revealed volunteers were provided with the opportunity to make a positive contribution to the every-day lives of the children at the children’s home. However the findings also demonstrated that the volunteering experience consisted of much more than just the work duties carried out there, as volunteers also undertook tourist activities. Living in shared accommodation in walking distance from the busy tourist resort of Puerto Vallarta, the volunteers were faced with the difficult task of balancing commitment to their work duties at the children’s home with the lure of more hedonistic pursuits. This balancing act raises questions about the management of volunteer tourists.     

Managers’ Attitudes Towards People with Disabilities in the Hospitality Industry

People with disabilities face many challenges when incorporating into the workforce, including the attitudes of their employers and coworkers. This study aimed to assess managers’ attitudes about people with disabilities in hotels and restaurants in the United States. Interviews and questionnaires were used for data collection. This study provides information for hospitality industry managers about attitudes towards employees with disabilities. Managers’ ages and years worked for the current organization had an effect on attitudes related to the importance of training people with disabilities.     

How do changes in human resource management practices influence employee engagement? A longitudinal study in a hotel chain in the Philippines

ABSTRACT

Drawing from social exchange theory, this study investigates how changes in human resource management practices influence and affect employee engagement in a hotel chain. Changes in human resource management practices were identified, and corresponding changes in the level of employee engagement were observed. One hundred forty-five employees from a hotel chain in the Philippines participated in a longitudinal study. Results show that improvements in human resource management practices, particularly in the areas of reward management and training and development, yielded positive and significant change in the level of employee engagement. Implications for human resource management, particularly in the hospitality and tourism context, are discussed.     

Identity in the “Road Racing Capital of the World”: heritage,geography and contested spaces

This article explores the complex relationship between sport and landscape and their role in the expression and maintenance of identity. While discussions have typically emphasised the role taken by stadia and sporting venues in the development and expression of sporting and national identities, fewer have considered the role taken by the wider landscape. It is this landscape that provides the context in which many sports are enacted and watched and it is through the embodied actions and experiences that landscape is given added meaning, reinforcing narratives of space that are implicated in the creation and maintenance of national identities. Yet here, unlike stadia or other sporting venues, space is much less regulated; as a result, participants and observers are also implicated in the creation of “counter geographies” that destabilise “official” narratives of space. Here our focus is on the contested landscapes of the Isle of Man Tourist Trophy Races; an event where sporting narratives have become materially and conceptually part of the landscape. Through a discussion of these landscapes and their expression in the Staying the Course exhibition curated by Manx National Heritage, we contend that geographies of sport must also reflect on the contested nature of sporting spaces.     

The production of spaces of the ‘good life’ – the case of lifestyle migrants in Spain

In search for the ‘good life’, the current generation of European retirees is striving to materialise a self-determined way of life by moving to locations that provide a higher quality of life, such as the Mediterranean coast. Migrants’ leisure practises and distinct spatial features, e.g. leisure infrastructures, hereby frame a production of desirable spaces.

The contribution is theoretically informed by Henri Lefebvre’s theory of the production of space that suggests space to be a social product emerging from congruities and contradictions in a triad of practices, representations and localities. It is discussed how everyday leisure practices reproduce collectively or individually imagined representations of spaces of the ‘good life’ and how such spaces are contested.

The presented case study is mainly based on qualitative interviews depicting narratives associated with the realm of leisure. Empirical data were collected among German retirees, who relocated to a small municipality at the Costa del Sol (Southern Spain).

The analysis of empirical data reveals mostly consistencies within the realms representations, practices and localities, but depicts contestations of spaces of the ‘good life’ with regard to ongoing ageing processes. Lifestyle migrants ascribe meaning to practices of leisure in order to fulfil the desire for consuming tourist; sights that frequently represent highly symbolic places. Constructing notions of sociability with friends and acquaintances through leisure, the migrants hold meaningful social ties, which provide security through reliable networks. Nevertheless, this article points out that spaces of the ‘good life’ are deconstructed through age-related mobility constraints.     

Prague’s community gardening in liquid times: challenges in the creation of spaces for social connection

ABSTRACT

Building on the concept of liquid leisure, this paper examines the current potential of community gardening in Prague to create collaborative place-bound communities. By looking closely at the fluctuation of members of selected gardens and the reasons for withdrawal from this activity, we try to see if changes in the member base have any consequences for the functioning of the gardens and the social groups created around them. The results are based on an analysis of interviews held with representatives of community gardens in Prague. Our results document that community projects such as community gardens can be sustained as gardeners come and go and can still fulfil important social, educational and environmental needs of gardens’ immediate neighbourhoods. Moreover, the perception of community around the garden is negotiated and re-negotiated by individual gardeners. The community can play a different role throughout different stages of people’s lives and other changing contexts. Experiences of nuclear families, tribal groupings, collaborative and interest communities often intersect in the space of community gardens. Gardening as a leisure activity, as well as community creation and belonging can, thus, be approached from very different perspectives in the context of liquid modernity.     

‘Time-out’ with the family: the shaping of family leisure in the new urban consumption spaces of cafes,bars and restaurants

In many north-western European countries, the family practices of drinking and eating used to be largely located in the private domain of the home. This situation has recently begun to change, particularly in gentrified urban areas where middle-class families are growing in number and family outings in bars and restaurants are becoming more widespread. This paper examines the new practices of family consumption from two perspectives: the providers and the consumers. Entrepreneurs shape family-friendly spaces by reducing boundaries between eating, drinking and playing and by offering out-of-home pleasures in home-like environments for both parents and children. They balance between accommodating the families and retaining their childless clients. Families that consume in the food and drink spaces are primarily local middle-class families, and fathers and mothers equally participate. This study further reveals that leisure time spent with the family cannot always be classified as leisure time as a family. Parental involvement with the children differs. We distinguish leisured caring time with high parental involvement, own leisure time mainly directed at parents’ personal activities and social leisure time mainly directed at maintaining social relationships beyond the family. We discuss earlier research on the complicated character of family leisure related to the caring duties of parents. Empirical evidence comes from an exploratory study of ten consumption spaces in the inner city of Amsterdam, The Netherlands.     

Evaluation of the Economic Effectiveness of Public Tourism Coupons in China in 2009 – A Corrected DEA Approach

Initiation of tourism coupon programs in various destinations in China in 2009 was an innovative policy response to the general nationwide economic downturn brought about by the world financial crisis. Given the size of the Chinese tourism market and the unique role of authorities in China's tourism development, studies on tourism coupons have profound theoretical and practical implications. This paper utilized a Data Envelopment Analysis approach to evaluate comprehensively the economic effectiveness of tourism coupons in eight representative Chinese destinations. In particular, correction coefficients were incorporated to adjust relevant output indicators to a consistent and comparable level. The results showed that the integrated efficiencies of the tourism coupons in all examined destinations had been quite high, thereby validating the policy success of the tourism coupon programs. Practical suggestions are also provided on the technical and operational aspects of the tourism coupon programs.     

What determines the holding of association meetings in a global context?

This article aims to understand the determinants influencing the number of association meetings held in countries worldwide and which may be controlled by their economic agents and policymakers. For this purpose, we use a dynamic panel model with data provided by the Data World Bank, the World Travel & Tourism Council, and the International Congress and Convention Association, in a time series of 8 years. The results reveal the importance of the experiences obtained by the tourists in previous meetings, as well as the countries’ need to implement measures to stimulate the dynamism of economic activity and political stability.     

Youth leisure careers during post‐communist transitions in the South Caucasus

This paper reports findings from interview surveys with 1215 respondents, split between the capital cities (Yerevan, Baku and Tbilisi) and one non‐capital region (Kotayk, Aran‐Mugan and Shida Kartli) in each of the three South Caucasus countries – Armenia, Azerbaijan and Georgia. The respondents, who were drawn from households in larger representative household social surveys, were all born between 1970 and 1976 and were aged 31–37 at the time of the fieldwork in 2007. Their life stage transitions from childhood to adulthood had roughly coincided with their countries’ transitions from communism to post‐communism. Data was collected on the samples’ participation in selected leisure activities from age 16 to 30. Similar data was collected on the samples’ careers in education, the labour market, housing and family relationships. This information enables us to identify typical leisure careers and how their development was affected by events in other life domains, all in the context of the macro‐changes that were in process in each of the research locations. The evidence enables both personal leisure careers and aggregate leisure trends in different socio‐demographic groups to be identified This shows that changes in leisure behaviour between age 16 and 30 were neither widening nor narrowing the differences between the leisure of males and females, or those who married and became parents on the one hand, then, on the other, those who were still single and childless at age 30. In contrast, differences by place, and by social class, grew progressively wider, thus raising the social costs of geographical and social mobility. Changes in leisure behaviour between age 16 and 30 were separating young adults into those who participated in little, if any, structured out‐of‐home leisure, whose main leisure spending, if any, was on alcohol and tobacco (typically consumed in homes and neighbourhoods), and those whose leisure was characterised by relatively high and sustained participation in sport, consumption of high culture, and going out to bars, cafes, cinema, discos, etc.