关系营销范式下的顾客细分模型构建

传统顾客细分大多基于人口统计变量等指标,无法反映顾客满意、顾客忠诚等关系营销的本质。以顾客忠诚、顾客价值理论为工具,围绕着顾客与企业建立关系的意愿,构建了顾客忠诚、顾客价值、忠诚一价值关系营销下的顾客细分模型。这一模型明确了关系营销范式下的顾客细分是以价值为基础进行细分,资源配置和保持策略则是根据不同顾客的价值制定。     

服装企业客户关系管理研究

构造了针对服装企业客户的价值评价指标体系,在此基础上构建了以当前价值、潜在价值为指标的服装企业客户细分模型,对企业客户进行细分,并提出了相应的客户管理策略。     

基于客户价值细分的中小企业市场营销策略

客户是企业利润的来源和经营成功的关键,细分客户能使中小企业针对不同客户设计不同的营销策略.本文基于客户价值理论,从客户当前价值和客户增值潜力两个维度对中小企业客户价值进行了细分,分析了细分客户的特征,提出了中小企业针对不同细分客户的营销策略.     

基于客户价值的企业市场营销策略研究

企业营销策略的制定是基于企业对客户进行有效的细分.本文通过对客户价值概念的分析,建立客户价值量--客户价值增长性矩阵,从动态角度对客户进行了细分.在此基础上,研究了不同类型客户的特点及对企业营销的影响,提出了针对不同类型客户企业应采取的营销策略.     

瑜伽馆顾客体验价值对营销策略的影响:以北京瑜伽馆市场调查为例

本文以瑜伽馆顾客体验价值为研究对象,旨在找出影响瑜伽馆顾客体验的因素,为促进瑜伽馆的发展提供参考。本文通过概览体验营销和顾客价值方面的研究文献,综合运用文献资料法、问卷调查法、访谈法进行研究,调查和分析了瑜伽馆顾客体验价值包含的因素,并根据这些因素的重要程度与瑜伽馆开展体验营销的关系进行了策略上的讨论。研究得出,影响瑜伽馆顾客体验价值的影响因素主要有产品、环境、价格、人员服务、关系、形象、传播七个方面。在这七个影响因素中,产品的两个细分因素教练专业能力和课程设置在影响顾客体验价值因素中重要程度非常高,是瑜伽馆开展体验营销的重点;环境、价格、人员服务的各个细分因素影响程度也很高,而关系、形象、传播的细分因素重要程度存在差异,影响程度较弱。     

论企业营销资源的优化配置

<正> 1、营销资源与资源配置的含义 经济学中将营销资源定义为在一定的市场环境中,为发掘和说服消费者,并充分满足之需要,引导物品及劳务从生产者流通至消费者或使用者,并最终实现企业目标的企业活动而投入的资财消耗。营销资源按照投入的方式不同可以划分为人力资源、物力资源和财力资源。人力资源是指企业在一定时期内进行必需的营销活动而投入的各类营销人员,包括销售人员、售后服务人员日常业务人员及各级营销管理人员。物力     

企业员工满意度指标体系的建立与评价模型

拥有一支稳定、高素质的职工队伍是企业赢得竞争优势的重要保证。但现代企业中职工跳槽的现象时有发生,尤其是企业核心人员如：拥有先进制造技术的人员、拥有丰富销售经验和营销网络的营销人员、技艺高超精明能干的管理人员、技术娴熟的装配线工人等的流失给企业带来的损失是巨大的。造成员工跳槽的最根本的原因就是企业凝聚力差,员工满意度低。因此建立员工满意度评价指标模型,经常对企业员工的满意程度进行调查和评价,有利于企业制定科学的人力资源管理政策,从而为增强企业凝聚力和提高企业竞争力提供依据。１　企业员工满意度评价指…     

中小型房地产企业人员流失原因及对策研究

本文研究了房地产人员流失对房地产企业带来的各种危害，分析了中小型房地产公司主要的人员流失原因，包括社会环境、企业和员工等方面，并侧重从企业方面找出造成人员流失的原因，如企业文化的缺失，激励机制的缺陷，人员管理环节的失误等。其次根据原因制定出相应地减少人员流失的对策，为中小型房地产公司的进一步发展提供一个良好的人力资源平台。     

中国工程承包企业对当地雇员的流动管理

随着中国对外承包工程企业人力资源属地化的不断推进,保持当地雇员相对稳定、减少其流失成为企业人力资源管理的重点和难点。本文分析了当地雇员高流动率对中国对外承包工程企业的不利影响,并从国家、企业、项目和个人四个层面探究造成当地雇员流动的原因,最后提出针对性的管理策略,为合理降低当地雇员流动率、优化其流动管理提供参考。     

人力资源价值评估理论问题探讨

市场经济体制日益完善的同时,知识经济也在飞速发展。与此同时,人力资源的作用也越来越重要。人力资源作为企业的一项资产,其价值的大小会影响到企业对人力资源购买成本的支出,进而影响到企业的未来收益和盈利状况。企业只有在准确合理地做好人力资源价值评估的前提下,才能控制其购买成本,从而更好地利用人才并防止人才资源的大量流失,并使其为企业创造更多的效益。对人力资源价值进行评估需要一套完善的价值评估体系和合理的评估方法,我国理论界研究出了多种人力资源价值评估方法、但对其应用还比较少,企业一般也很少重视人力资源价值评估方面的问题,只是粗略地估算投入—产出比例。鉴于此,文章在考虑到时间价值问题的前提下,使用理论界早已验证的评估方法—收益法来介绍其在人力资源群体和个体价值评估中的运用,并选举典型案例来验证运用收益法对人力资源个体价值评估的可行性和合理性。     

John Stuart Mill's Theory Of Justice

John Stuart Mill has traditionally been portrayed as self-contradictory and failing to construct a unified social theory. Recent scholarship, however, has challenged this view, finding Mill's work to be creatively synthetic in bridging the antinomies inherent in liberal democratic thought. This revisionist interpretation of Mill is advanced by an understanding of his theory of justice and its role in shaping his policy positions on issues such as welfare, education, voting rights, property rights, taxation, government intervention, and the future of capitalism.     

A Rich Vein for “Reality Mining”北大核心CSSCISSCI

Arik Hesseldahl In the aftermath of the September 11 attacks, U.S. officials quickly turned their attention to other potential targets, including California's Golden Gate Bridge. What would happen if terrorists took down the bridge between San Francisco and Marin County? How much of the region would be affected and for how long?     

John Stuart Mill's Theories of Wealth and Income Distribution

Although he was much influenced by David Ricardo when he wrote the classical part of his Principles , John Stuart Mill was not a Ricardian when he penned his theories of wealth and distribution. They are based on a triple foundation. First, a belief that economics is a moral discipline. Second a theory of custom-driven human behavior. Third, an empirically formed conviction that the institutions of state, education and business cooperate to structure the distribution of income. On the basis of these presuppositions, Mill formulated 1) an institutional theory of the formation of human and non-human wealth and 2) an even more institutional theory of distribution demonstrating how the aforementioned institutions malignantly skew the distribution of income to the advantage of the propertied classes and to the extreme disadvantage of the working class. As a social economist, Mill recommended institutional reforms designed to eradicate the poverty of the working class.     

中国养活自己能力的长期预测:技术和政策分析

中国拥有世界五分之一强的人口 ,收入又在迅速增长。因此 ,国际上很自然地会考虑或推测她在今后的几十年是否有能力养活自己。中国的人口预计将从 2 0 0 0年的 1 2 8亿增长到 2 0 2 0年的 1 4 6亿 ,和 2 0 3 0年的 1 4 9亿。与此同时 ,人均收入的增长将导致对家畜和鱼类产品更大的需求 ,因而对饲料的需求也将有很大的增长     

Toward a Phylogenetic Reconstruction of Organizational Life

Synopsis Classification is an important activity that facilitates theory development in many academic disciplines. Scholars in fields such as organizational science, management science and economics and have long recognized that classification offers an approach for ordering and understanding the diversity of organizational taxa (groups of one or more similar organizational entities). However, even the most prominent organizational classifications have limited utility, as they tend to be shaped by a specific research bias, inadequate units of analysis and a standard neoclassical economic view that does not naturally accommodate the disequilibrium dynamics of modern competition. The result is a relatively large number of individual and unconnected organizational classifications, which tend to ignore the processes of change responsible for organizational diversity. Collectively they fail to provide any sort of universal system for ordering, compiling and presenting knowledge on organizational diversity. This paper has two purposes. First, it reviews the general status of the major theoretical approaches to biological and organizational classification and compares the methods and resulting classifications derived from each approach. Definitions of key terms and a discussion on the three principal schools of biological classification (evolutionary systematics, phenetics and cladistics) are included in this review. Second, this paper aims to encourage critical thinking and debate about the use of the cladistic classification approach for inferring and representing the historical relationships underpinning organizational diversity. This involves examining the feasibility of applying the logic of common ancestry to populations of organizations. Consequently, this paper is exploratory and preparatory in style, with illustrations and assertions concerning the study and classification of organizational diversity.     

Information infrastructure: Who builds broadband networks?

This paper examines the essential difference between the U.S. and Japan, when one considers information infrastructure. There are seven perception gaps between the U.S. and Japan concerning Information Infrastructure policies. These gaps must be understood in order to compare the countries' governmental policies in this area. In looking at the present circumstances, the essential question to answer concerns who is to build, own and operate the network(s) of the infrastructure. Liberalization is certain to be a central factor in the ongoing telecommunications debates. Now that customers have had a taste of the liberalized market-place, the movement toward more open markets will be difficult to stop. When considering options, it is necessary to pay close attention to standardized network access and the increasingly important role software plays. These issues are causing us to take a new approach to the traditional role played by regulators. They also force a closer look at the appropriate structure of utility companies. This paper addresses the above issues in hopes of stimulating dialog on the new telecommunications infrastructure paradigm.     

海岛地区产业演替及资源基础分析--以舟山群岛为例

改革开放以来,舟山市产业构成发生了显著变化,其经济发展过程可以划分为三个阶段。1992年前,是以产业结构渔业占绝对地位的单一结构阶段;1993—1998年,以旅游业为主的第三产业快速发展阶段;上世纪末以来,又进入了新一轮的经济发展时期,即工业产值比重快速增加阶段。根据海岛的自然资源基础和特点,在新世纪的经济发展过程中,舟山市应定位为生态型的港口旅游城市。以港口及临港工业为主导,以海岛旅游和海洋经济为特色,大力发展第二产业和第三产业。海岛地区的主导产业应体现海岛资源优势及区位优势,以集群性环保型产业为主。同时由于海岛地区淡水资源缺乏,主导产业也应着重选择低耗水型产业。     

风险视角下企业治理结构和研发创新——基于委托代理模型的研究

本文基于委托代理模型,从风险的视角研究企业治理结构对研发创新能力的影响。本文构建了一个包含创新活动的委托代理模型进行理论分析,利用动态DEA 模型测算创新能力,并使用2015-2018年我国上市制造业企业数据进行实证检验。实证部分检验了理论结论:委托代理问题不利于企业提升研发创新能力,且客观风险和主观风险厌恶会加剧该负面影响。基于此,本文认为上市企业应根据企业自身研发活动特点有针对性地改善企业治理结构,提出了适当延长代理人任期、推动股权激励计划、提升代理人的风险承担能力等建议。     

Nonlinearity in Stock Exchange Markets: The Case of Bist 100 Indices

In this paper,using data for the Bist 100 index,we investigate the presence of nonlinearities by employing several nonlinearity tests.The Brock,Dechert,and Sche...