Gains from resistance: rejection of a new digital technology in a healthcare sector workplace

The issue of spaces for non-organised employee resistance has attracted renewed attention due to the diffusion of new digital technologies in the workplace. The ability of new technologies to measure and restrict employee behaviour in new ways requires explanations of resistance that account for both technology’s material characteristics and employee agency, without descending into technological determinism. This article is based on a case of effective resistance to a new data reporting technology introduced in home nursing in Denmark and explores the causes, forms and outcomes of the resistance. In this study, labour process theory is complemented with Edwards and Ramirez’s classification of dimensions of technological change. The study argues that two dimensions are important for effective employee resistance to technology: contestation of the unintended rather than the intended effects of the technology and the non-immanence of the effects in the technology, which allows the employees to reconstitute it in use.     

BPR—overcoming impediments to change in the public sector

Here the author examines the extent of BPR practice across UK government, reaching conclusions about overcoming impediments which arise in organizational change processes.     

Careers in public sector science: orientations and implications

There is consensus that the world of science is changing (Ziman, 1994; see for example Nowotny et al., 2002). The environment in which scientists work is typified now as increasingly dynamic, managerialist and commercialised. This paper focuses on how scientists within different organisational and national contexts understand and enact their careers in the face of such changes. Based on empirical work in the UK and New Zealand, this paper introduces four career orientations evident in the career accounts of these participants. The categories are further analysed in terms of the key drivers to career: science, the organisation and the individual. Implications for career management are discussed in each section. In conclusion, the paper makes two related contributions. First, the evidence presented poses a challenge to highly individualised notions of the career actor central to current career thinking, instead revealing scientists' continued attachment to old institutional arrangements alongside new and emerging ways of understanding career. Second, with reference to the issue of career management of research scientists, the study highlights the need for those involved in management to look beyond employing organisations to other life interests, and science itself. It argues the need for those involved in career management to recognise the variety of legitimate ways to run a scientific career.     

New new technologies: the future and the present of work in information and communication technology

This paper outlines a selection of technological and organisational developments in the information and communication technology (ICT) sector and analyses their likely challenges for workers and trade unions around the globe. It addresses the convergence of telecommunications and information technology, the related developments of ubiquitous computing, ‘clouds’ and ‘big data’, and the possibilities of crowdsourcing and relates these technologies to the last decades' patterns of value chain restructuring. The paper is based on desk research of European and international sources, on sector analyses and technology forecasts by, for instance, the European Union and Organisation for Economic Co‐operation and Development, and some national actors. These prognoses are analysed through the lens of recent research into ICT working environments and ICT value chains, identifying upcoming and ongoing challenges for both workers and unions, and outlining possible research perspectives.     

Information technology change,work complexity and service jobs: a contingent perspective

We examine the contingent impact of implementing an enterprise‐wide information technology system (Enterprise Resource Planning) on perceptions of work complexity in clerical, technical and managerial service sector jobs. Using matched and control samples of employee survey data, we compare pre‐ and post‐intervention perceptions of work complexity and importance of analytical skills across three hierarchical job levels: clerical, technical and managerial. We find that employees in clerical jobs, at the lowest level in the hierarchy, experience a significant increase in work complexity and need for analytical skills, whereas those in technical and managerial service jobs do not. Implications for theory, management of technology and employment policy are discussed.     

A perspective on planning and crises in the public sector

Five diagrams indicate how crises open up five different kinds of ‘opportunity space’. Expanded opportunity spaces involve, in effect, a relaxation of the ‘normal’ constraints around decision-making in governmental systems. This perspective may allow for better prediction of crises, better choices during crises, and greater stability in solutions to crises.     

The potential of internet technologies: insights from the public sector

The objective of this paper is to examine the implications of the internet for public sector organisations. Although there are considerable barriers to the full implementation of internet technologies, the findings illustrate that the internet presents public sector organisations with the potential to enhance the ways in which they fulfil the needs of users of their products and services.     

The employment effects of new technology and organizational change: an empirical study

Studies of the relationship between technological change and employment are placed in a conceptual framework prior to an empirical study of the direct employment effects of new technology and a comparison with the effects of organizational change. It shows that the latter are considerably greater than the former, though both are relatively minor.     

The changing face of research anddevelopment in the public sector

This paper examines the changes that have occurred in the management and scale of R & D, in the contextof the'gas industry's experience. As a resultof the discovery o f North Sea gas and new and expanding operations, R & D has become larger, more central, and thus more integrated into and accountable to the organization as a whole. This has resulted in greater centralization and planning administered according to the ‘sponsorship’ principle. These changes have highlighted the problems of R & D choice and the comparison of commercial and non-commercial objectives in a public sector industry. The unique constraints under which nationalized industries operate and their commitment to the ‘public interest’ as well as to commercial goals, are discussed. These bear upon the way in which R & D decisions not amenable to cost/benefit analysis (such as the balance between long and short term work) are made. It is emphasized that these decisions are made by the industry as a whole and that R & D must thus be seen to be complying with industry objectives. The example of British Gas R & D Planning is used to show how ‘sponsorship’ operates and its values for R & D and the restof the industry. Comparison with other public sector industries indicates that there is no one great system for R & D and that its administration is a function of the history, technological characteristics, and present situation of the industry. These imply different procedures appropriate for the innovation process within the Industry. The role of British Gas within a national energy policy is discussed. The separation of the fuel industries affects the assumptions on which R & D plans are made and thus the degree of uncertainty inherent in all R & D planning. This raises interest- ing questions about the degree of flexibility possible in defining each industry's own objectives.     

The possibilities and limits of telework in a bureaucratic environment: lessons from the public sector

By modifying the spatial and temporal framework of work, telework involves a reorganisation of the conduct of work that affects the employment relationship in different ways. In this paper, we focus on control issues. Based on the empirical study of two experiences led in the public sector, we illustrate the necessity to redefine the rules of control and to recast managerial practices and role.     

A note on the relationship between managerial change values,innovative intentions and innovative technology outcomes in food sector firms

In this study three, two-part propositions were developed based on a general model of how organizational variables moderate the influence of individual change values on innovative intentions and how these same organizational factors moderate the impact of individual innovative intentions on organizational innovative outcomes. A total of 66 respondents, mostly top managers in food processing and food equipment and packaging firms, returned questionnaires. Results indicated that the absence of technical specialist concentration significantly (p <.05) increased the correlation between managerial change values and innovative intentions. Organization size and diversification into nonfood markets did not significantly moderate the correlation between managerial change values and innovative intentions although results were in the predicted direction. Managerial innovative intentions were significantly (p <.05) more likely to be correlated with the rate of new products introduction, and the rate of adoption of incremental process innovation when technical specialists were concentrated. Managerial innovative intentions were significantly (p <.05) more likely to be correlated with the rate of new production introduction and the adoption of radical (new to the industry) process innovation in firms that had diversified into nonfood markets. Critical incident accounts by respondents of creative or innovative episodes in their organizations are strongly correlated with indicators of slack resources for innovation, and the skills managers develop to identify and back innovators in their firms are discussed.     

A note on the relationship between managerial change values, innovative intentions and innovative technology outcomes in food sector firms

In this study three, two-part propositions were developed based on a general model of how organizational variables moderate the influence of individual change values on innovative intentions and how these same organizational factors moderate the impact of individual innovative intentions on organizational innovative outcomes. A total of 66 respondents, mostly top managers in food processing and food equipment and packaging firms, returned questionnaires. Results indicated that the absence of technical specialist concentration significantly (p <.05) increased the correlation between managerial change values and innovative intentions. Organization size and diversification into nonfood markets did not significantly moderate the correlation between managerial change values and innovative intentions although results were in the predicted direction. Managerial innovative intentions were significantly (p <.05) more likely to be correlated with the rate of new products introduction, and the rate of adoption of incremental process innovation when technical specialists were concentrated. Managerial innovative intentions were significantly (p <.05) more likely to be correlated with the rate of new production introduction and the adoption of radical (new to the industry) process innovation in firms that had diversified into nonfood markets. Critical incident accounts by respondents of creative or innovative episodes in their organizations are strongly correlated with indicators of slack resources for innovation, and the skills managers develop to identify and back innovators in their firms are discussed.     

Transferring hybrid maize technology : The role of the private sector

Developing countries have tried a variety of policies concerning new technology as a source of agricultural growth; there is still much debate on which is the most efficient. More study of private methods of technology transfer is needed. This article presents some preliminary statistical tests of the relationships among seed imports, private research, public research and yield. Seed imports and private research are found to be important potential sources of improved technology. Countries which restrict imports and activities by multinational seed companies may impose costs on their farmers and consumers in terms of foregone productivity.     

包装企业设备状态监测技术与工作管理

包装企业的产品绝大多数为专用包装件，这一特征使得包装企业的生产具有较强的计划性，其基本点是要求包装企业某种包装 产量必须要与客户产品的产量相匹配，供货时间也要中户的要求相吻合，就包装企业内部而言，这种计一要求其生产能够有序，稳定地进行，同时，包装企业的生产过程具有连续性较强的特点，如纸箱厂的生产应包括瓦楞纸复合，模切，印刷和订箱等多道生产工序，每道工序都需要相应的设备来完成，要想使生产的计划性和生产过程的连续性得以良好的体现，其首要前提就是要保证其设备系统能够稳定，正常地运和, 着包装企业的逐渐发展，所用设备日趋多样化，精密化，大型化和专业化，这些都对包装企业的设备管理提出了更高的要求，因此，加强设备的维护保养和计划检修工作，尽量减少设备故障（特别是突发）的发生，是包装企业设备管理工作的主要任务之一，设备在运行过程中，其物质运动的连续进行不可避免地会造成有形磨损，有形磨损的累积必然导致设备故障的发生，理想的状况是将设备的故障隐患消灭在“萌芽”之中，运用现代监测技术对设备进行有目的状态监测，并根据结果对设备进行“诊断”，从中发现潜在的设备故障隐患，适时地采取修理等技术措施予以排除，对于保证包装企业生产正常，有序地进行是非常必要的。     

Continuous learning and the management of change

The author deals with the problem faced by Lever Brothers Ltd, a company within the Unilever Group, in training graduate management trainees to manage change in an era in which subordinates increasingly challenge management decisions and those decisions themselves are less confidently made.
One response was to include in the first-year management training programme a week-long Study Group, guided but not led by a process consultant, and dedicated to exploring possible changes in the company's personnel management policies necessary to meet expected changes in the social and economic climate.
Over the years the format and detailed objectives of this Study Group have changed but as a result of the flexibility of the format and the openness of the transactions much has been learned on how to manage change. Trainees have learned, for exarnple, that learning must be viewed as part of work and not something added on, that group learning is possible and desirable, that people learn in different ways, and that managing a technical operation involves managing a social group. The paper also discusses the role of the trainer in such free-ranging group processes and the need to integrate what has been learned in training sessions with the real world of operations.
The author concludes by emphasising that the most important lesson learned by trainees is that managing the process of the Study Group was an essential part of managing its task. From this experience they also learnt the more important lesson that process review is basic to managing in real life.     

High performance work systems and workplace partnership: a case study of aerospace workers

This article provides case study analysis of the impact of high performance work practices and workplace partnership on skilled workers in the UK's aerospace industry. In contrast to assumptions that such practices increase empowerment and participation we find evidence of a democratic deficit in workplace decision-making and deterioration in the quality of working life.     

Managing to make markets: Marketization and the conceptualization work of strategic nets in the life science sector

This paper presents one of the first studies to identify and explain the marketization work of a strategic net. Through a study of the Stevenage Bioscience Catalyst – a strategic net formed to support the marketization of Life Science Discoveries - we generate insights into the everyday work that makes marketization happen. Marketization is understood as the process that enables the conceptualisation, production and exchange of goods. Our findings focus on one specific form of marketization work found to be core to the strategic net: conceptualisation work. Three forms of conceptualisation work are identified: conceptualising actors' roles, conceptualising markets and conceptualising goods. These manifest as routinized, recursive practices. Our analysis reveals how these practices gather together multiple forms of scientific, technical and market knowledge to generate new market devices that transform market rules and conventions, and introduce new methods and instruments of valuation that change the market. In contrast to extant studies that claim a strategic net's activities influence markets; our findings position the conceptualisation work of the strategic net as constitutive of markets and the broader system of provision for ‘healthcare’ and ‘health futures’.     

Teaching and learning for sustainable development: ESD research in technology education

When education for sustainable development (ESD) emerged as part of the educational agenda in the international arena, it was associated with significant shifts in the educational debate about the purpose and nature of education and with the need to respond to crises caused by the modern idea of progress. Scientists from different fields warn humanity that the current trajectory of capitalism is leading towards environmental and cultural decline and that urgent measures are required to deal with the current and emerging issues. Global financial and economic crises, poverty and inequality, climate change and environmental degradation reinforce our understanding that a collaborative effort is required in addressing the existing status quo through education. These changing contexts require transformative education that must play a key role in developing a planetary vision, in “securing sustainable life chances, aspirations and futures for young people”. This paper refers to the essence of SD and the ethics behind it, explores current research on ESD in technology education (TE) and suggests a number of challenges that emerged for technology education as a result of the global SD agenda. They are related to policy and curriculum development, teaching and learning, and teacher training. This paper argues that current and future research on ESD in technology education must be framed by a shared vision about quality education and a society that lives in balance with Earth’s carrying capacity. The paper concludes with suggestions for further directions for research associated with the areas of challenge.