销售绩效相关影响因素的实证研究

作为企业与顾客之间纽带的销售人员的绩效会直接影响企业的生存与发展。然而,当前国内对于销售人员绩效的影响因素的系统研究尚属凤毛麟角。文章基于国外20多年的相关研究成果,通过文献研究、实地调研和实证研究相结合的方法,揭示出影响我国销售人员绩效的相关影响因素及其作用机制。研究表明:销售人员行为绩效和销售区域设计满意度对销售绩效有显著影响;报酬制度和销售控制体系对销售绩效有显著影响。其中,组织承诺在报酬制度、销售控制体系与销售绩效的关系中起到媒介作用。     

以KPI为核心的销售人员考核体系构建——W公司销售人员KPI考核体系实例

建立以KPI为核心的销售人员考核体系,有利于明确销售人员努力的方向,可以落实工作重点,传递公司的价值导向,并最终实现企业绩效目标。本文对W公司的销售人员设计了一套以KPI为核心的考核体系,对考核指标的确定、考核分数的计算及考核结果的应用进行了分析。     

基于平衡计分卡的销售团队绩效考核研究

销售团队的重要作用和广泛应用使得对其进行的绩效考核成为企业管理的重要环节。本文将平衡计分卡引入销售团队的绩效考核之中,构建了基于平衡计分卡的销售团队绩效考核体系,以期通过销售团队平衡计分卡和个人平衡计分卡的有效结合,实现销售团队绩效的有效考核。     

浅析石油销售企业关键绩效指标法的应用

绩效考核是人力资源管理的重点。如何有效实施绩效考核,将公司的整体战略转化成员工可执行的日常工作,是石油销售企业管理者面临的重要课题。文章介绍了石油销售企业KP I体系,并以华东地区一国有石油销售企业为研究对象,对现状进行了深入分析,指出了绩效管理存在的问题,提出了实施K PI项目的主要途径,对改进石油销售企业绩效管理具有现实意义。     

不同市场营销环境下销售人员绩效薪酬体系设计

在当今这个日益变化的经济发展环境中,销售人员绩效薪酬的管理也发生了改变,而绩效和薪酬管理则是企业销售人员管理的重中之重。当企业在规模扩大,市场环境改变之时,公司的领导则会产生这样的困惑:开拓新市场时,应该考核什么;市场成熟时,拿什么指标、用什么比率去考核。事实上,在不同的销售背景下,销售人员的工作重点也是不同的,既然这样,我们就需要对销售人员的绩效薪酬进行合理的设计。     

销售人员管理——如何做好销售团队绩效目标的分解

一个合理的考核制度，对调动销售人员的积极性和创造性起着关键作用。大多数企业采用的唯销量考核办法弱化了考核的牵引功能，容易将考核引入利益分配博类的死胡同里，同时也会引发销售人员的许多短期行为和相应的管理难题。一个好的考核制度要能够提高团队合作精神、工作热情、创新能力、学习精神、对企业的忠诚度和责任感。尽管不同企业有不同的现实，不同企业可以有不同的标准，但定量考核与定性考核相结合，过程考核与结果考核并重是共同的原则。绩效考核与薪酬激励设计有效统一是实现考评功能的关键，薪酬体系的激励性和公平性是以绩效考核为前提的。在销售管理实践中，薪酬体系究竟应该如何设计，应该具体情况具体分析，问题的解决可能最终来自于实践的摸索，当然也不能低估现成模式的可借鉴作用。如果说考评是对销售人员施加压力，那么激励更多的是传递动力和拉力，团队文化、团队建设、在职培训越来越成为比物质奖励更加有效的激励措施。     

销售团队获得成功的决定性因素——销售流程

解决方案销售研究显示，绝大部分的销售人员及其企业未使用共同的销售流程。在今日复杂且竞争激烈的销售世界中，这一点着实令我感到惊讶。我们的研究还显示，若能使用固定销售流程，则个人与全公司的销售绩效都将大幅增长。无论对于个人或公司，销售额突然增加15％都是件不寻常的事。当公司里每个人有了共同语言，且遵循相同流程之后，业绩通常会变得非常可观。     

浅议销售团队培训体系的模式创新

销售是企业运营管理的重要环节之一,销售团队的工作能力、综合素质直接影响了企业销售工作的开展.因此,销售团队的有效培训占据了重要的地位,高效的销售团队培训体系有利于为企业培养优质的销售团队,促进企业稳定长远地发展.但是,目前企业在销售团队的培训过程中仍存在不少问题,导致培训效果欠佳,如对销售团队培训的认知不足、缺乏系统性...     

授权与销售绩效关系研究

在网络成长环境下,企业的成长和发展离不开顾客。企业销售人员如何把握与顾客接触的瞬间,提高自身的销售绩效至关重要。本文从授权视角研究企业销售人员销售绩效;构建了企业销售人员授权与销售绩效关系的结构模型;通过问卷调查,验证了理论假设。研究发现:上级主管授权行为对销售人员授权感知有正向的显著影响,销售人员授权感知对其现场接触质量有正向的显著影响,而销售人员现场接触质量对其销售绩效有正向的显著影响。研究结论初步揭示了企业销售人员授权与销售绩效之间的作用机理。     

中小食品零售业销售人员绩效考核体系研究——以LLF公司为例

文章首先以LLF公司销售人员为绩效管理的研究对象,在对销售人员进行绩效考核满意度调查后,统计调查结果并分析,得出销售人员绩效考核存在的问题。其次,从销售部门考核有关的问题出发,对LLF公司现有销售人员绩效管理进行科学分析,找出考核的难点。最后,对KPI指标体系进行优化调整,并采用模糊综合评价法来重新确定各项绩效指标的权重,建立相对规范科学的销售人员绩效考核体系。     

Improving relationships between sales and marketing: the relative effectiveness of cross-functional coordination mechanisms

ABSTRACT

The importance of effective sales and marketing working relationships is well known and this article examines the effectiveness of various coordination mechanisms used to improve this cross-functional relationship. Six coordination mechanisms are measured to identify their effect on sales and marketing conflict and collaboration, which in turn influence business performance. The results reveal that not all coordination mechanisms are equally effective. Structuring sales and marketing as a single unit and creating cross-functional project teams improve the interface, as do providing opportunities for job rotation and establishing cross-functional meetings. However, employing cross-functional training and co-locating sales and marketing do not influence this working relationship. Finally, reducing conflict and increasing collaboration between sales and marketing is shown to independently, and positively, influence business performance.     

The role of innovation,entrepreneurial self-efficacy and local uniqueness on marketing performance in small and medium-sized restaurants

ABSTRACT

The growth of the food service business in Indonesia cannot be optimized by small and medium restaurants due to a lack of innovation and entrepreneurial skill. This present study combines marketing and entrepreneurship literature and explores the link among innovation, entrepreneurial self-efficacy and marketing performance. Using a purposive sampling methodology, data were collected from 124 respondents of small and medium-sized restaurants in Bogor city, Indonesia. This study used Structural Equation Modeling to analyze the influences of entrepreneurial self-efficacy, innovation and local uniqueness on marketing performance. The findings indicate that innovation activity has a direct significant influence on marketing performance. This study also indicates that entrepreneurial self-efficacy positively influences marketing performance reflected by increasing sales, profits and number of customers. In addition, local uniqueness, which is an intermediary variable, is not affected by innovation activities and does not directly affect marketing performance. Even though this study supports most hypotheses, two out of six were not. As such, the results of this study provide important practical insights as well as interesting contributions to the theoretical advancements in entrepreneurship and marketing especially in the setting of small and medium-sized restaurants.     

Exploring the Role of Product Development Capability for Transforming Marketing Intelligence into Firm Performance

ABSTRACT

Purpose: This study examines the role of product development capability for transforming marketing intelligence activities into firm performance on industrial markets.

Methodology/Approach: The authors apply structural equation modeling to analyze survey data from 342 industrial manufacturing companies.

Findings: Results reveal that sales integration and holistic macroeconomic view are particularly important features of the marketing intelligence capability on industrial markets to gain additional insights in order to develop products successfully. Results also reveal that product development capability transforms the marketing intelligence activities into firm performance on industrial markets.

Research Implications: This study offers new insights on marketing theory by extending and concretizing the concept of market orientation to a broader concept of the marketing intelligence capability for industrial markets. Further, this research reveals that the product development capability serves as a mediator to business performance.

Practical Implications: This study’s systematic and tangible outline of the dimensions of marketing intelligence and its link to the product development capability helps firms to better understand how to capitalize on market orientation’s potential values.

Originality/Value/Contribution: This research (a) reveals the relevant dimensions of marketing intelligence on industrial markets and (b) shows how the product development capability tranforms marketing intelligence activities into firm performance on industrial markets.     

Relative Presence of Business-to-Business Research in the Marketing Literature

Relative to its contribution to the U.S. and other developed countries economies, industrial and business-to-business marketing have been underrepresented in the marketing literature. To determine the extent of this underrepresentation, the authors have evaluated thirty-one marketing journals beginning with the initial publication of the Journal of Marketing in 1936. Without the introduction of journals whose specific focus is industrial marketing, the underrepresentation would have been even more severe than it is currently. Six general research areas were also looked at to determine what trends in industrial marketing research have existed. These areas are: buyer behavior, sales management, marketing relationships, innovation and new product development, marketing strategy, and channels of distribution.     

Developing a New Theory of Frontline Manufacturer-Retailer Relationships for Consumer Packaged Goods

Purpose: Frontline employees from consumer packaged goods (CPG) manufacturers, and the retailers’ employees who they interact with, play a crucial role in the in-store execution of product promotions and in ensuring that products are available for shoppers. This article investigates the development of interpersonal relationships between these frontline actors at the store-level of analysis and how these relationships influence in-store processes. We consider the theoretical and practical implications of our findings for sales force recruiting and sales management in the CPG retail channel.

Methodology/approach: Frontline relationships and in-store execution remain relatively under researched fields in the sales management and retail literatures. Given the lack of a well-established theoretical framework, we conducted a qualitative study in the grounded theory research tradition. We interviewed frontline personnel from manufacturers and retailers, their immediate managers and headquarters personnel and other industry experts. We took a holistic approach to data collection; also gathering other types of written, photo and video data for the purpose of iterative data analysis and developing a mid-range theory of relationship development between manufacturer representatives and retailer employees, the frontline employees tasked with executing marketing and merchandising strategies in the store.

Findings: We develop a model of frontline relationship development and performance consisting of 4 distinct stages: (1) working alongside, (2) building respect, (3) cooperative relationship (helping hands), and (4) collaborative partnership. We compare our findings with existing relationship marketing and relationship management theories. We find that an alternative theoretical framework may suit the particularities of the CPG retail channel better.

Research implications: This article provides insight into a very specific but important type of business-to-business relationships in the CPG retail channel that have seen little scholarly attention. It calls for re-evaluating the relevance of existing relationship marketing and sales management paradigms in the CPG retail channel. Future research could investigate the extent to which our model is applicable in sales environments beyond the CPG retail channel.

Practical implications: The study’s findings contribute to the practice of relationship marketing and sales management in the CPG retail channel. We present a case for a different approach of managing manufacturer-retailer relationships at the store level, a more functional tactic, which seems to deliver higher relationship performance than expected under the relationship marketing paradigm prevalent in sales and retail literatures. This different approach has direct consequences for the recruitment and management of a CPG sales force.     

Colours and price offers: How different price communications can affect sales and customers’ perceptions

It has been studied that colours are important pieces of information in everyday life and that they ‘boost memory, engage participation, attract attention, convey messages, and create feeling’. Despite the awareness of the importance of colours also for marketers, academic research is not abundant and there is a lack of studies that link colours to the management of the marketing mix. The present work tries to understand how colours may affect price perceptions and how the effectiveness of different price mechanisms may vary using different colours in the FMCG market.A 2x2 (red vs yellow special display/discount vs LPG price deal) experiment has been conducted in a real store environment thanks to the collaboration of a leading italian chain.The results obtained from a three-way analysis (instore observations, instore questionnaires and sales data) can add valuable pieces of information regarding the effectinevess of colours in improving the performance of instore marketing strategies.     

Marketing in retailing: a research agenda

Although specific retailing subjects related to marketing have been extensively

researched and presented in academic literature, the overall topic of marketing in

retailing has received little attention. This paper identifies and discusses some

principal marketing in retailing issues that warrant empirical assessment.

Research attention to the questions raised in this paper will provide strategic

Guidelines to retailers seeking to improve the marketing performance of their

organizations.     

An Easily Implemented Framework for Forecasting Ticket Sales to Performing Arts Events

This paper presents an easily used framework for modeling ticket sales to performing arts and entertainment events. Unlike existing efforts in this area, our framework allows us to: (1) model demand for events that consist of more than a single performance; (2) account for the influence of promotional effort on ticket sales; and (3) account for sellouts of some performances. The framework is applied to ticket sales for a university theater company, where it predicts ticket sales well in both an estimation and holdout sample. We discuss how the framework has influenced the company's marketing decisions.     

An exploration of the standardization of targeting strategies and the use of promotional disciplines on the web: A cross-national study

This study examines how leading corporations standardize their regional sites from the integrated marketing communication (IMC) perspective. In terms of standardizing targeting strategies, data show that many leading brands view the online audiences as one mass. Customers and media are the two most targeted and standardized stakeholders for all brands and in each of the product categories (i.e. non-durable goods, durable goods, and service). This study also reveals that financial communities/investors, communities, and channel members are the other three most targeted and standardized stakeholders, even though their rankings are somewhat different across the product categories. Employees, government regulators, and special-interest groups are seldom targeted through corporate websites. In terms of standardizing promotional disciplines on the web, advertising is the most standardized, followed by customer relations, direct marketing, public relations, and sales promotions for all brands and each product category. As a whole, service brands have the highest standardization mean, while durable goods rank second and non-durable goods are last. The three product categories do not significantly differ in terms of the standardization of promotional tactics. A Web Standardization Model is developed to be compatible and comparable to Moriarty and Duncan's Standardization Model.