Environmentally related research in scholarly hospitality journals: Current status and future opportunities

This study presents a comprehensive review of recent developments in environmentally related research articles published in major hospitality journals in the period from 2000 to 2010. A total of 58 articles are classified into three hospitality areas: lodging, restaurant, and meeting and convention. The results are presented with the discussion of research articles by period, journal, research focus, research type, and key findings. Conclusions and recommendations for future research are offered.     

Educators' Perceptions of Business Ethics in Hospitality

ABSTRACT

Business ethics has become a popular topic in both the academic arena and the business setting within the hospitality industry. This research investigates the perceptions of hospitality educators regarding business ethics in contemporary hospitality programs and the hospitality industry (Damitio & Schmidgall, 1993; Dunfee & Donaldson, 1999). This study provides some pivotal educational findings as to how hospitality educators perceive the preparation of hospitality students relative to business ethics. There are three distinctive findings. Female educators have a significantly higher level of agreement toward statements about business ethics in the hospitality industry than do male educators. Educators whose own level of education was a doctorate degree were significantly less concerned about ethics education than educators whose own level of education was a two-year college degree or a master's degree. And, educators who were employed in institutions offering graduate degrees were significantly less concerned about ethics education than educators who were employed in institutions offering undergraduate degrees. In addition to those three significant findings, this study also showed that educators perceive that organizations should not only practice business ethics with customers but also with employees. Additionally, this study showed that educators are concerned about multinational companies (MNC) and students' ability to understand ethical issues while operating businesses in foreign countries. Educators are also concerned about the strong influence of business organizational leadership and management on business ethical practices.     

Recent Tourism and Hospitality Research in China

ABSTRACT

Although China's tourism has become a vital part in the world tourism market, little is known internationally about tourism and hospitality research in China. This study reviewed 500 articles published from 2000 to 2005 in China's leading tourism research journal, Tourism Tribune, and provided an overview of China's recent tourism and hospitality research. Content analysis results showed that tourism research themes in China primarily focused on tourism attraction/resources development and management, tourism planning, and tourism industry development issues. Most research under review used a qualitative approach, while 15% of the articles employed some quantitative methods. Articles using advanced statistical techniques were scarce.     

Organizational Citizenship Behavior Research in Hospitality

ABSTRACT

Organizational citizenship behaviors (OCBs) are discretionary workplace behaviors not recognized directly by a formal reward system; yet they promote effective functioning in the organization. Exhibition of OCBs has been linked to improved organizational performance and employee performance evaluation scores. Although approximately 200 articles have been published since the term OCB was first coined in 1983, fewer than a dozen articles have appeared in the area of hospitality. This article discusses various theories underlying OCB research, summarizes OCB research in hospitality, and suggests future research directions for OCB research in the hospitality industry.     

Ethical Employment Context and Ethical Decision-Making in Hospitality Organizations Located in Mexico and the United States

This study determined how perceptions of an ethical employment context and location of employment (U.S. vs. Mexico) were related to ethical decision-making. Using a questionnaire, information was collected from individuals working for hospitality organizations in the United States and Mexico. The results indicated that a stronger perceived ethical employment context was associated with increased perceptions that an ethical issue was important. In addition, being employed in Mexico and stronger ethical issue importance were associated with an increased ethical judgment. A stronger ethical judgment was also associated with an increased ethical intention. Managerial implications, limitations, and research suggestions are discussed.     

The Tourism System Research Categorization Framework

This analysis produced a tourism system research categorization framework comprising mutually exclusive subject areas to classify the keywords in academic journal articles. The primary research goals were to develop this framework and then assess the frequency levels of specific tourism research subject areas in the 10-year period of 2002–2011. A database of 37,918 author-selected keywords from 9,588 research articles in 31 tourism, hospitality, and leisure journals was created. Using the proposed framework, the database was divided into six main categories (destination; demand; travel; marketing; geographical areas; and generic terms) and 61 sub-categories. The destination category captured the most keywords, followed by demand and then marketing.     

Research on information technology in the hospitality industry

This paper reviews recent research on information technology in the hospitality industry. The analysis revealed three broad research areas: the Internet's effects on distribution; on pricing; and on consumer interactions. Similar to aftermath of the dot com boom, the hospitality industry is realising that the information technology has unintended effects and prognosticators are often wrong. While the reviewed articles provide sound advice for hospitality operators and a rich stream of future research for academics, poor rigor and a lack of relevance throughout the reviewed journals underscore a worrying trend in hospitality research.     

An overview of Internet-based surveys in hospitality and tourism journals

Survey research has reached an era when the Internet is commonly used as a research tool in different fields of study. Yet, the use of this method in tourism and hospitality research has not been fully explored. This study provides a state-of-the-art assessment of journal publications in the past ten years to reveal how the Internet has been incorporated into tourism and hospitality research. Various aspects of online research in tourism and hospitality are identified via reviewing relevant articles retrieved from the EBSCOhost.     

A Review of Personality Research in the Tourism and Hospitality Context

Most commentators agree that human relations are central to tourism and hospitality. Different personalities thus display different reactions to the same task. This article provides an overview of prior studies on personality in the context of tourism and hospitality. Using EBSCOHost's Hospitality & Tourism Index, the largest online database for tourism and hospitality research, we analyzed published articles on the topic. Broadly speaking, prior studies can be grouped into the seven dimensions of disposal, biological, intrapsychic, cognitive, social, and adjustment in personality research, plus brand personality. Interestingly, our results show although the Internet has become one of the major marketing channels for hospitality and tourism, only a small number of published articles are related to consumers' online behavior. We thus propose that this area be further researched in the future.     

Intellectual structure of strategic management research in the hospitality management field: A co-citation analysis

This study investigates the intellectual structure of strategic management (SM) research in the hospitality industry through co-citation analysis. This study analyzes the evolution of SM research from related SM articles inclusively published in hospitality- and tourism-focused journals as well as business- and management-focused journals from 1971 to 2016. This study is the first to map the intellectual structure of SM research in the hospitality industry to analyze the changes in the influence of the most significant studies, journals, and disciplines/fields as well as the relationships among the subfields on SM research in the hospitality industry. This study suggests that marketing is a dominant subfield in SM research within the hospitality industry. In addition, the resource-based view is a dominant approach in the field, although the positioning school was dominant during the field’s early stages.     

The contributions of economics to hospitality literature: A content analysis of hospitality and tourism journals

This paper aimed to develop a concrete understanding of economics topics and methodologies that have been applied to hospitality research and to suggest areas for further research. Content analysis of 292 full-length articles was performed. The results showed that the contributions of economics to hospitality literature were largely empirical and microeconomics-related. Most of the research topics focused on market analysis, which involves demand and supply modelling and price determinants, followed by performance analysis, involving efficiency and productivity studies. Limited contributions of macroeconomic topics to hospitality were determined, highlighting the lack of studies on the impact of government or public policies on the hospitality industry. Moreover, the application of game theory to market structures was found to be limited, creating a vacuum in terms of understanding the competitive and cooperative behaviours of hospitality firms. As a contribution to the literature, the study provides suggestions for future research.     

Academic foundations of hospitality management research with an emerging country focus: A citation and co-citation analysis

This study explores the academic foundations of hospitality management research within an emerging country using bibliometric analysis – citation and co-citation analysis. Turkey was chosen as a starting point to assess existing research within an emerging country framework because of the large impact of tourism and hospitality (T/H) on the economy and increasing amount of academic research in the field. A total of 76 hospitality management research articles from 1992 to 2013 were found in leading international T/H journals indexed by SSCI. Findings showed that over one-half of the research comes from publications engaging outside of the T/H field. Patterns emerged between T/H and management, marketing and psychology fields that indicated evolving maturity in the research. An intense dependency on supporting journals for substantiation existed and intra-disciplinary maturity was weak, but growing. Accordingly, referring to the findings related to the study, the article discusses limitations of the study and future steps.     

Strategy implementation research in hospitality and tourism: Current status and future potential

To achieve their business objectives, hospitality and tourism organizations need effective implementation as well as consistent strategy formulation. However, the implementation aspect of strategy has attracted relatively less scholarly interest than strategic planning despite its critical role in achieving performance outcomes. Consequently, it is timely to provide an in-depth analysis of the strategy implementation literature. This is particularly the case in hospitality and tourism management where comprehensive literature reviews of strategy implementation have been lacking. To address the knowledge gap, the authors conduct a systematic literature review of 139 articles that appeared in 42 journals over the period 1988–2019. The items were grouped into six topic clusters with a view to generating novel research questions that have the potential to advance the field. We identify four main gaps that should be addressed and suggest prospective research directions.     

Learn from the past and prepare for the future: A critical assessment of crisis management research in hospitality

Given the substantial impact of crisis on the hospitality industry, crisis and crisis management have drawn attention from scholars. While each study makes a significant contribution to the existing knowledge of crisis management in hospitality, the fragmented perspective of each study makes it difficult to identify the key findings and unsolved problems. This paper presents a synthesis and critical assessment of state-of-the-art crisis management research in hospitality. It categorizes articles based on a three-stage framework covering pre-crisis planning, mid-crisis management, and post-crisis recovery. Two main perspectives in the literature are identified: one from hospitality service providers and one from stakeholders. Core research topics and concepts in each stage and perspective are reviewed. In addition, this paper proposes four major directions for future research: crisis management from stakeholders’ perspectives, integrative research, causal and behavioral research, and theoretical enhancement. It discusses the theoretical and practical implications of this study.     

从2000～2009年《旅游学刊》载文统计探究旅游学术研究的发展

本文运用数理统计对《旅游学刊》2000～2009①年共83期载文的研究内容、研究方法、基金资助等指标进行统计分析。研究发现:10年来旅游学术的研究内容以旅游研究的问题与方法及接待业研究为主,旅游环境及交通研究处于相对无人问津的局面;研究方法多以定性研究和综述及理论构建为主;文献的基金资助10年来增加明显,以省级资助为主;载文作者所处地域则是以经济较发达的东部地区占绝大部分,中西部比例较小,但中西部部分省份旅游学术研究发展速度较快。     

Hospitality marketing research: Recent trends and future directions

This article reviews the hospitality marketing research published in four top hospitality journals from 2008 to 2010 for the purposes of identifying significant trends and gaps in the literature. A total of 274 articles are reviewed and classified based on research topic, industry focus, and analysis technique as well as on a number of other methodological criteria. Significant topical and methodological trends are discussed. Important topical trends are synthesized and specific directions for future research are proposed. We conclude with the presentation and discussion of an organizational framework for future hospitality marketing research.     

Gender diversity in hospitality and tourism top management teams: A systematic review of the last 10 years

Due to women still accounting for less than a quarter of hospitality and tourism executive-level positions, the purpose of this paper was to identify antecedents to and outcomes of gender diverse hospitality and tourism top management teams, describe potential mediators and moderators to these relationships, and provide directions for future research. A systematic review of gender diversity in hospitality and tourism top management teams (TMTs) was conducted between the years 2010 and 2020, resulting in 26 articles used for the thematic analysis. Antecedents, outcomes, mediators, and moderators of gender diverse hospitality and tourism TMTs were identified. The results indicated female role models, organizational structure, and organizational support as antecedents, while financial performance, business growth, and human resource outcomes were consequences. The resource advantage theory is proposed as an explanation for each of these relationships. This study fills a gap in previous literature by conducting a review of gender diversity, identifying critical gaps, and proposing an overarching theory.     

Mapping the progress of social media research in hospitality and tourism management from 2004 to 2014

ABSTRACT

One hundred and five articles on social media in hospitality and tourism during 2004–2014 were identified from three databases and seven journals. Seven dimensions were used for analysis. Results indicated that social media research in hospitality and tourism is in its early stages with two turning points. The number of articles rose dramatically in 2010 and unexpectedly dropped in 2014. Research gaps are apparent in several industry sectors in topics beyond online reviews and in research methods, where literature reviews suffer from small numbers and few prominent researchers. Implications and future research directions are also discussed.     

INFORMATION TECHNOLOGY APPLICATIONS IN HOSPITALITY AND TOURISM: A REVIEW OF PUBLICATIONS FROM 2005 TO 2007

The tourism and hospitality industries have widely adopted information technology (IT) to reduce costs, enhance operational efficiency, and most importantly to improve service quality and customer experience. This article offers a comprehensive review of articles that were published in 57 tourism and hospitality research journals from 2005 to 2007. Grouping the findings into the categories of consumers, technologies, and suppliers, the article sheds light on the evolution of IT applications in the tourism and hospitality industries. The article demonstrates that IT is increasingly becoming critical for the competitive operations of the tourism and hospitality organizations as well as for managing the distribution and marketing of organizations on a global scale.     

A review of entrepreneurship research published in the hospitality and tourism management journals

This research evaluates the entrepreneurship research in field of the Hospitality and Tourism Management to obtain a better understanding of its progress and potential. The study examines entrepreneurship articles published in seven leading hospitality and tourism management journals from 1986 to 2006. Findings indicate that Tourism Management, International Journal of Hospitality Management, and International Journal of Contemporary Hospitality Management are the top three journals that publish entrepreneurship research. However, the amount of entrepreneurship research in the leading hospitality and tourism management journals appears less than expected. Publication of empirical work has not increased over time over the past 21 years, and theoretical work remains at a consistently low level. Even for empirical studies, there is a lack of methodological sophistication of analytical and statistical tools. The results suggest a concern that entrepreneurship research remains under studied; therefore, more theoretical work is needed to map a course of study and to develop a framework unique to the entrepreneurship domain of hospitality and tourism research. The good news is that there are abundant opportunities for scholars in hospitality and tourism management to explore the field of entrepreneurship as a viable research paradigm.