变革型领导对酒店新员工组织社会化影响分析——以澳门、珠海高星级酒店为例

文章分析酒店新员工的组织社会化过程中变革型领导对新员工组织社会化结果产生的影响,并探索了产生此种影响的内在机制;采用配对样本的方式对12家澳门和珠海高星级酒店的管理者和新员工进行问卷调查。研究结果显示,变革型领导会对新员工的信息寻求行为产生积极的促进作用,并有效地提升新员工组织社会化的质量;信息寻求行为在变革型领导和新员工社会化结果之间起完全中介的作用。     

政府信任、新冠风险感知与居民旅游支持度——以旅游地社会责任为调节变量

新冠肺炎疫情背景下,旅游地面临恢复旅游发展与疫情防控的双重压力。居民作为旅游地核心利益相关群体之一,其对旅游业的态度是影响旅游业恢复的重要因素。本研究以居民政府信任、新冠风险感知为前因变量,以旅游地社会责任为调节变量构建了疫情常态化背景下居民旅游支持度模型,并选取边境城市博乐市居民为调查对象,采用结构方程模型方法对本研究所构建的模型进行实证检验。研究发现：（1）居民政府信任对旅游支持度有直接正向作用,也能通过降低居民的风险感知间接正向影响居民旅游支持度;（2）旅游地社会责任对居民政府信任和风险感知之间的关系有显著正向调节作用,即居民旅游地社会责任感知会强化居民政府信任对风险感知的负向影响;（3）旅游地社会责任对居民政府信任和旅游支持度之间的关系调节作用不显著。研究表明,政府信任是疫情常态化背景下居民支持旅游发展的重要影响因素,而且旅游地社会责任会强化这一因素的重要性。     

旅游研究的新视角、新方法、新趋势——旅游科学国际学术研讨会暨中国旅游学院院长论坛会议综述

正旅游已经成为推动社会经济发展的一股重要力量。与此同时,当代旅游研究也不断走向深入,正逐步从应用学科到理论与应用并重;从新兴领域到与传统学科整合。旅游研究的新观点、新视角、新方法不断涌现。在这样的背景下,由中山大学旅游学院主办,江门市旅游局、中国旅游协会旅游教育分会、联合国世界旅游组织旅游可持续发展观测点管理与监测中心协办的旅游科学国际学术研讨会暨中国旅游学院院长论坛于2014年11月15—17     

World Heritage Listing and the Evolving Issues Related to Tourism and Heritage: Cases from Australia and New Zealand

The relationship between heritage and tourism at Word Heritage Sites is thought to be particularly problematic. Yet, each year more heritage sites gain this status. This paper explores the issues that emerge between tourism and heritage at two heritage sites, one with World Heritage listing and the other embarking on the application process. Interview data were collected in relation to the Royal Exhibition Buildings and Carlton Gardens (REB), Australia and Oamaru's Historic Precinct, New Zealand; secondary data were used to contextualise the findings. The findings of the two case studies indicate that the process, and outcomes, of World Heritage (WH) status influence the nature of the relationship between heritage and tourism. The findings of this case study analysis indicated that prospect of WH listing seems to be a catalyst for decision-making and developing networks between the various stakeholders of heritage and tourism, but heritage stakeholders seem to be grappling for power at this time. Once the listing process is successful, heritage then seems to gain the balance of power, and tourism seems to be less successful in controlling the situation. Further research is warranted on this topic to explore whether the findings from two sites can be generalised to other heritage sites.     

The Closer Economic Relationship Between Australia and New Zealand:

The closer economic relationship trade agreement (CER) between Australia and New Zealand has substantial implications for travel and tourism in the two countries. This study provides a discussion of the development of new branding strategies at both the inter and international level. In addition, New Zealand appears set to benefit greatly from its improved access to the much larger Australian market.     

The impact of seasonality on tourism and hospitality operations in the alpine region of New South Wales,Australia

Despite the recognized importance of seasonality for tourism businesses, there has been a distinct lack of studies undertaken in the past that discuss the impact of seasonality on alpine accommodation resorts, and more specifically that focus on an Australian location. The main purpose of this study was to examine whether or not the Australian alpine accommodation providers and ski operations have been significantly impacted by the issue of seasonality and to determine more specifically, had there been industry pressure placed on them to become all season operations? For this study, a total of 15 semi-structured interviews were conducted with managers of hospitality businesses located in the sub-alpine region of Jindabyne, and nearby alpine areas of Perisher and Thredbo in New South Wales, Australia. Study results indicated that the majority of managers acknowledged the fact that there has been an increase in the number of summer visitors each year which has pressured them to make changes to their operations. They conceded that such activity has served to reinforce a ‘stand alone’ mindset which was still prevalent amongst the majority of the managers in the region.     

An Investigation of Professional Development Education for Tourism and Hospitality Employees Through University and Industry Cooperative Education Partnerships

ABSTRACT

Cooperative educational partnerships in Australia are innovative education partnerships where universities join with a business or industry association in a working relationship. The partners share resources to develop and provide undergraduate award-bearing professional development education courses for employees and association members. The aim of this research is to investigate the nature of outcomes that encourages tourism and hospitality organisations to encourage professional development education for their employees and members.

This research used a qualitative approach to understand and analyse five cooperative education partnerships operating in the School of Tourism and Hospitality Management, Southern Cross University, Lismore, Australia. The outcomes emerging for tourism and hospitality organisations include encouraging confidence and loyalty in employees and a strengthening industry commitment to further education. The university saw professional development education provided through cooperative education partnerships as becoming part of their core education activity. Communication difficulties between different organisation cultures appear to be a barrier to overcome.     

Providing a More Successful Education Experience for Asian Hospitality Management Students Studying in Australia

ABSTRACT

Economic necessity and political influence has resulted in many western universities striving to increase the number of international students choosing their institution. The consequences of increased numbers of international students has implications for teaching staff and domestic students. This research is focused on international students from Asia studying the Bachelor of Business (Hospitality Management) at The University of Queensland and is set in the context of those students' learning experience. Focusing on issues of teaching and learning styles, the research is based on the suggestion that Asian students have to make a substantial adjustment in terms of their learning styles in order to succeed in a Western University.

The empirical research focuses on Asian students' motivation, choices and expectations of their learning experience in Australia and identifies difficulties those students have experienced. Insights of staff within the School of Tourism and Leisure Management at the University of Queensland are also discussed, particularly focusing on cultural issues.

This article concludes with several recommendations concerning strategies that could be, and are being adopted by The University, academic staff and Asian students.     

Development of MICE Tourism in Australia

Abstract

The meetings, incentives, conventions and exhibitions (MICE) sector is one of the more rapidly growing market segments of Australian tourism. While demand for this form of tourism is increasing, there are several issues on the supply side which must be addressed. The paper identifies five key challenges relating to promoting cooperative behaviour among industry stakeholders, government support, infrastructure, training and service and marketing which must be met to maximise the scale and scope of these benefits. The paper discusses these issues in turn and assesses the implications for stakeholders in both the public and private sector. It concludes with some observations regarding the development of MICE tourism in Australia.     

Relevance and Quality in Australian Tourism Higher Education

Abstract

Partnerships between educators and industry professionals can facilitate students' tourism career opportunities. Considering this, a mail-out questionnaire was undertaken to assess the attitudes and perceptions of tourism educators (n = 56) and tourism professionals (n = 100) on tourism education issues. Results indicated that one-quarter of professionals believe university tourism majors provide graduates with a competitive advantage and both groups consider tourism/hospitality, marketing and management as important business majors. Competencies in logical thinking, social interaction, tourism knowledge and concepts, and generic skills are also considered important by both groups with specific workplace competencies and professional experience considered relatively less important by educators (p < .05). In conclusion, communication networks jointly facilitatedby academicsand industry are recommended.     

The Development of an Environmental Education Tourist Product: A Case Study of the New Zealand Natural Heritage Foundation's Nature of New Zealand Programme

This paper provides a case study of the nature of the New Zealand heritage trails programme run by the New Zealand Natural Heritage Foundation. Established in 1988, the Foundation has developed a programme of heritage tourism products that seek to integrate environmental and cultural education with the tourist experience. The case study focuses on the means by which stakeholders, particularly the Maori people, were incorporated into the product development and how this has assisted in ensuring that the product is acceptable to both host and guest.     

Hospitality and Tourism VET in Schools

ABSTRACT

Students undertaking vocational education and training (VET) in school comprise a rapidly growing component of Australia's VET system, with numbers reaching in excess of 100,000 by the Year 2000, representing around 8% of Australia's vocational students (ANTA, 2002). The inclusion of VET in schools has meant changes to curricula, structures, industry partnerships-and changes in the specialisations of teachers. Finding suitably qualified teachers for classroom delivery of VET has become a pressing issue. The University of Queensland explored the need for a teacher education program for hospitality and tourism teachers, conducting an analysis of the demand for specialist VET teachers, a focus group involving key stakeholders to explore issues surrounding the provision of these teachers, and identified appropriate pathways for their education. This paper reports on the context and background of VET in schools, recommendations of the focus group and the development of a program by the university.     

Stakeholder perception of regulating commercial tourism in Victorian National Parks,Australia

In 2013, the Victorian State Government, Australia, amended legislation to allow the private sector to build and operate tourism superstructure within National Park borders. This study utilised a theoretical regulatory framework to categorise the strategies which regulate commercial tourism in National Parks. Data pertaining to stakeholders' perceptions of the effectiveness of each strategy were collected. Stakeholders within this study sought a clearer government vision for tourism superstructure in National Parks, one which acknowledged conservation as priority and was supported by a more comprehensive regulatory system addressing potential impacts. The results from this study have practical implications for designing an efficacious regulatory system for tourism superstructure in National Parks. The findings suggest an efficacious regulatory system could increase stakeholder trust of and support for government regulatory efforts. This study provides a useful framework for future regulatory-focused studies and outlines the theoretical implications for future research in similar settings.