追求质量的新探索──美国企业界大力推行ISO9000

追求质量的新探索──美国企业界大力推行ＩＳＯ９０００贾秀光，赵东波编译１．美国企业为什么加快了实施ＩＳＯ９０００的步伐近年来，美国企业显著地加快了实施ＩＳＯ９０００的步伐，其原因有三：一是有些国家事实上已经对进入本国的产品或服务提出了一定要符合ＩＳＯ...     

ISO 10013－1995质量手册编制指南（1）

ＩＳＯ１００１３－１９９５质量手册编制指南（１）引言ＩＳＯ９０００族国际标准包括了对质量体系的要求，用来统一质量管理和质量保证的解释、开发、实施及应用。ＩＳＯ９０００族国际标准要求质量体系形成文件并加以实施，包括编制质量手册。ＩＳＯ８４０２：１９９４...     

积极推行实施ISO9000标准提高国内外市场竞争能力

积极推行实施ＩＳＯ９０００标准提高国内外市场竞争能力中原油田标准化研究所王太平ＳＯ９０００系列标准的发布与实施，得到了世界各国的认可，引发了一场世界性的质量大潮，形成了国际性的市场竞争，一个推行实施ＩＳＯ９０００标准的高潮在全世界已经掀起。随着我国社...     

浅谈企业推行全面质量管理与实施ISO9000系列标准

浅谈企业推行全面质量管理与实施ＩＳＯ９０００系列标准广西龙升股份有限公司黄干ＩＳＯ９０００系列标准是一种质量管理和质量保证的国际标准。自１９８７年国际标准化组织将之公诸于世后，很快就在世界范围内传播开，形成国际性ＩＳＯ９０００热。我国１９９２年等同采...     

服务业实施ISO9000族标准的推动力及ISO9004—2标准的作用

本文分析了我国服务业的现状、服务业实施ＩＳＯ９０００族标准的动力，以及ＩＳＯ９００４—２对服务业的作用。作者指出，当前我国服务业实施ＩＳＯ９０００族标准应以“管理者推动”的方式为主；ＩＳＯ９００４—２在于为服务业提供质量管理的指南，它不能直接用于质量体系认证。     

ISO9000发展动态浅析

ＩＳＯ９０００发展动态浅析罗竞存当前，可谓风扉全球的ＩＳＯ９０００系列标准产生于１９８７年，是由国际标准化组织（ＩＳＯ）根据英国标准化学会（ＢＳＩ）的建议和各国经济发展战略中制定质量政策的需要，以及国际贸易发展的要求，成立了一个叫质量管理和质量保证技...     

正确理解ISO9000或ISO14000认证

正确理解ＩＳＯ９０００或ＩＳＯ１４０００认证ＩＳＯ９０００族标准和ＩＳＯ１４０００族标准发布实施以来，引起了全世界各行各业的高度重视。一些企业和组织花费了时间、精力和资金通过了认证，获得了ＩＳＯ９０００或ＩＳＯ１４０００认证证书。他们希望通过广告、宣...     

什么是ISO9000质量体质标准

自从国际标准化组织（简称ＩＳＯ）于１９８７年发布ＩＳＯ９０００系列质量管理和质量保证国际标准以来,依据ＩＳＯ９０００系列标准实施的质量体系认证制度在全球范围得到了广泛、迅速的发展。据不完全统计,全世界已有近１００个国家和地区将ＩＳＯ９０００系列标准转...     

浅谈企业质量体系认证需明确的几个关系

浅谈企业质量体系认证需明确的几个关系株洲硬质合金厂颜明亮ＳＯ９０００质量管理和质量保证模式系列标准，由国际标准化组织（ＩＳＯ／ＴＣ１７６）发布、实施以来，受到了世界各国的普遍重视，已有七十多个国家和地区等同采用ＩＳＯ９０００系列标准，作为企业开展质量...     

谈ISO 9000系列标准的首次修订

谈ＩＳＯ９０００系列标准的首次修订李晓桦编译最近，法刊《Ｅｎｊｅｕｘ》发表文章，对ＩＳＯ９０００系列标准的首次修订进行评述。现摘要介绍如下。ＩＳＯ９０００实施中出现的正负面ＩＳＯ９０００系列标准面世以来受到了各国前所未有的关注。其主要原因之一是它涉及...     

大学贯彻ISO9000标准的研究现状及思考

将ISO9000标准应用于高等教育质量管理是保证和提高高等教育质量的有效途径，一些高校已率先通过了ISO9000国际质量标准的认证，还有一些高校正在学习和准备之中。大学贯彻ISO9000质量管理体系标准的研究大有方兴未艾之势。本文从4个方面概述了对大学贯彻ISO9000标准的研究现状，并展开了一些思考。     

Achieving competitive advantage through implementing a replicable management standard: Installing and using ISO 9000

This paper investigates the effects of implementing the international standard ISO 9000 on measures of business and operating performance. Based on the literature and a case study we identified two stages in implementing ISO 9000—(1) Installation, which has two dimensions: (a) external coordination and (b) integration; and (2) Usage, which also has two dimensions: (a) in daily practice and (b) as a catalyst for change. The hypotheses were that installation of ISO 9000 is positively related to use of ISO 9000, and use of ISO 9000 is positively related to operating performance. In addition, use of ISO 9000 is positively related to business performance since operating performance is positively related to business performance. We used hierarchical linear models (HLM) to test our hypotheses and validated the results by comparing the longitudinal performance of ISO 9000 certified companies with four matched samples of companies that were not ISO 9000 certified. Our analysis indicated that while the installation stage was necessary to successfully implement ISO 9000, organizations achieved a distinct operating advantage from this replicable standard when they used it in daily practice and as a catalyst for change. These findings were based on responses to a survey of 1150 quality managers in 924 organizations, which was supplemented for about one-third of the organizations with longitudinal information from the Compustat database on the organizations’ business and operating performance. The validation indicated that implementing the ISO 9000 standard led to improved operating performance, but that this outcome did not necessarily or automatically yield better business performance.     

西部大开发战略中加强管理的高起点战术广泛运用ISO9000系列标准

叙述和阐明质量管理工作在经济建设中的重要作用，通过对改革开放以来管理经验的总结，提出运用ＩＳＯ９０００系列标准，对各级组织进行监督和审核，是西部大开发中必须实施的战术要求。     

高等院校建立ISO9000质量管理体系研究

高等院校欲长期地保持并持续完善教学秩序、提高教学质量,引进先进的ISO9000族管理体系标准,建立ISO9000教学质量管理体系是一种有效的途径。文章分析了高等院校建立ISO9000质量管理体系的意义和可行性,重点探讨了高等院校构建质量管理体系时应遵循的原则。     

供水企业导入ISO9000质量管理体系的探讨

ISO9000质量管理体系为各类组织的质量管理提供了理论基础和应用方法。文章分析了我国供水企业的产品质量现状,讨论了供水企业导入ISO9000质量管理体系的必要性和可行性,并提供了供水企业导入ISO9000质量管理体系的途径和步骤。     

贯彻ISO9000标准 提高质量管理水平

就ＩＳＯ９０００标准提出的质量体系２０个要素，阐述通过强调文件化的质量体系、预防为主的思想、自我改进、过程质量的控制，进而实现全员、全部门、全过程综合的质量管理。指出企业贯彻ＩＳＯ９０００标准，是提高质量管理水平的必由之路。     

在贯彻ISO9000标准时如何体现“预防为主”的思想

通过对ＩＳＯ９０００系列标准要求的分析，阐明了“预防为主”是ＩＳＯ９０００系列标准的基本思想，同时对于在建立质量体系时如何体现这一基本思想给出了建议。     

A critical examination of the ability of ISO 9000 certification to lead to a competitive advantage

The ISO 9000 series of standards has formalized systems for evaluating the ability of any firm to consistently design, produce, and deliver quality products and services. Despite its widespread international acceptance, ISO 9000 is surrounded by controversy and criticism. The literature is clearly divided in its assessment of ISO 9000, which is viewed as either a variant of Total Quality Management (TQM) or a paper-driven process of limited value. The primary objective of this article is to address the competing views of the standard in an attempt to show that ISO 9000 certification can be leveraged into a competitive advantage.     

An examination of ISO 9000:2000 and supply chain quality assurance

ISO 9000:2000 is the latest version of the quality standard developed by the International Organization for Standardization (ISO). The standard aims to evaluate a firm's ability to effectively design, produce, and deliver quality products and services. This version of the standard tries to enhance customer satisfaction by including more top-management involvement and continual improvement. Despite widespread international acceptance, the new standard is surrounded by controversy similar to that surrounding its predecessor, the 1994 version. The literature is clearly divided in its assessment of ISO 9000:2000, which is viewed as either a quality management (QM)-based system or as another paper-driven process that increases risk, uncertainty, and costs. This study utilizes case-based research to address the competing views of the ISO 9000:2000 standard in an attempt to see if a sample of firms in the automotive industry can be positioned within the Miles and Snow [Miles, R.E., Snow, C.C., 1978. Organizational Strategy, Structure and Process. McGraw-Hill, New York] strategic typology. We compare different amounts of quality standard integration and quality assurance in the supply chain of firms with ISO 9000:2000 registration while positing several research propositions.     

浅谈对质量目标的管理

ISO9000标准有关质量目标的要求体现了目标管理的思想。文章探讨了如何依据目标管理思想对ISO9000认证企业的质量目标进行管理,并提出了建议。