An ESD Computer Culture for Intercultural Problem Solving and Negotiation

Intercultural problem solving and negotiation involves interaction of two or more cultures. These processes may be formally modeled using the Evolutionary Systems Design (ESD) framework implemented by appropriate computer group support systems (GSS). The ESD/GSS combination provides an ESD computer culture for intercultural problem solving and negotiation in a same place/same time or telework mode. With this, players in a multicultural group can be computer supported in generating and formally representing an evolving common culture (a situational culture) with regard to the specific problem at hand - an intercultural evolving group problem representation and solution. At the same time, the ESD computer culture provides an operational cybernetic/self-organization framework for the empirical study of cultural emergence in a multicultural group. This paper uses and develops work by Shakun (1996b).     

ESD: A Formal Consciousness Model for International Negotiation

We develop the Evolutionary Systems Design (ESD) formal consciousness model for international negotiation extending the usual cognitive rationality of formal models to right rationality validated subjectively by cognition, affection, conation, holistically, and spiritually. Two subjective validation tests for right rationality are described. The purpose is to attain right negotiation agreements in international negotiation. Practice and computer implementation are discussed and applications presented. Though the ESD general formal mathematical model is an evolving difference game, in applying it to specific problems mathematical symbols are not normally used, relations between generally familiar sets of elements being expressed by tables (matrices). We believe that ESD can help close the gap between formal modeling and practice of international negotiation.     

United States–China Plane Collision Negotiation

On April 1, 2000 an American surveillance plane and a Chinese fighter plane collided off the coast of China. The Chinese pilot parachuted out of his aircraft but was presumed dead; his body was not found. The U.S. plane made an emergency landing at a Chinese military airfield without receiving permission. China thus had possession of the U.S. plane and crew. China said that the U.S. was responsible for the crash and demanded an apology. The U.S. expressed regret over the collision but declared it had no apology to give as the fault lay with the Chinese pilot. On April 10 with negotiation between the two countries remaining deadlocked, the author considered the problem in the Evolutionary Systems Design (ESD) framework. The article discusses the author's analysis and solution, his efforts to implement it, and the agreed solution announced by the U.S. and China on April 11.     

Consciousness, Spirituality and Right Decision/Negotiation in Purposeful Complex Adaptive Systems

Both cybernetic and self-organizing, purposeful complex adaptive systems (PCAS) express purpose by solving problems defined by choosing and delivering values to participants as operational goals through decision making. Individuals, groups, organizations, and economies are PCAS. Here we focus on indviduals and groups. Evolutionary Systems Design (ESD) is a universal (culture independent) general problem solving, formal modeling/design framework for PCAS that can be computer implemented in same time/same place or telework modes. Formally, in ESD sets of elements and their relations modeling a PCAS evolve through cybernetics/self organization. Spirituality and the concept of right decision/negotiation in PCAS are discussed in relation to consciousness. Rightness comes from spirituality, i.e., consciousness experiencing oneness. Oneness is integrally bound with love; hence the term oneness/love. Through right decision/negotiation PCAS try to realize their ultimate purpose to live Two (the relative, the process of all there is) as One (the absolute, all there is). Oneness/love, connectedness to One, promotes problem solving and negotiation - expressed formally in the ESD problem representation - that is at the same time right. Simply put, right problem solving requires oneness/love and delivers oneness/love. Computer and receiver modes of consciousness are discussed in relation to oneness/love and its absence experienced as separateness/fear. Ways to transit from the latter to the former are considered. P.L. Yu's Habitual Domain (HD) framework is introduced and discussed in relation to ESD. Evolutionary heuristics for evolution of an ESD right problem representation through cybernetics/self-organization are presented based on combined HD and ESD concepts. Then operational procedures for defining and validating a right problem for an individual or group and associated right decision/negotiation outcome are considered. Thus, the work contributes to procedural rationality - how decisions should be or are made - in purposeful complex adaptive systems. The paper suggests that for humans to live fully (awake) is to live in our love-based spirituality, in the moment, consciousness experiencing oneness/love at the edge of chaos, challenged in our purpose to live Two as One by spiritual or right decision/negotiation through cybernetics/self-organization, i.e., problem solving under oneness. Artificial agents in PCAS may participate in right decision/negotiation. They may in principle have consciousness but the nature of the subjective experience is unclear.     

Unbounded Rationality

The paper discusses bounded and unbounded rationality in purposeful complex adaptive systems (PCAS) modeled by the Evolutionary Systems Design (ESD) framework. Due to Herbert Simon, bounded rationality is the rationality of cognition. Unbounded rationality is the generalized rationality of connectedness represented mathematically, of spirituality, and of right decision/negotiation. Operational procedures for defining/solving and validating a problem in group decision and negotiation under unbounded rationality are discussed. With human PCAS as a focus, the paper more generally considers rationality in multiagent systems with natural and/or artificial agents.     

Defining a right problem in group decision and negotiation: Feeling and evolutionary generating procedures

It is not unusual that decision makers define and solve a wrong problem. Here we develop an operational procedure for defining a right or correct problem. A problem may be represented as—a problem representation defining a problem consists of—two evolving hierarchies of relations, as discussed in the article. Rightness in a problem representation requires rightness in these relations which are beliefs held by a decision maker. Operational definition and validation of rightness in these relations, that is, retaining them as correct, is by feeling and by specified evolutionary generating procedures for examining, changing (evolving), and retaining these relations. Based on rightness in these relations, we discuss right group problem definition and solution in the general case where information is not fully shared (nonshared) among individuals in the group. Thus, our work contributes to procedural rationality—how decisions should be or are made—in individual and group decision-making and associated group decision and negotiation support systems (GDNSS).     

Negotiation and design: Supporting resource allocation decisions through analytical mediation

The common element of all negotiations is change. Design is the key to directing and managing change, and resource allocation is the most critical component of design. Negotiations about change are, therefore, fundamentally, negotiations about design and resource allocation. Negotiations vary along a continuum, from those in which negotiators have consonant interests (share objectives) to discordant ones (disagree about appropriate objectives). The joint distribution of all possible payoffs defines thestructure of the negotiation problem—the opportunities the problem affords and constraints it imposes on negotiators. The analytical mediation approach supports the activities of an impartial, neutral third party who attempts to assist the disputants to reach a mutually satisfactory agreement. It makes use of different types of techniques to support negotiations, depending on their location along the negotiation continuum. Two case studies involving analytical mediation are reported. One case study involves a budgeting exercise, in which the negotiators' interests were essentially consonant. The second case study involves a labor-management contract problem, in which the negotiators' interests were highly discordant.     

A General Problem Solving Approach for Wicked Problems: Theory and Application to Chemical Weapons Verification and Biological Terrorism

Wicked ill-defined problems such as violent crime, illegal drugs and terrorism may contain technical, economic, and political elements operating together as systems. Practical resolution requires simple solutions that are technically feasible, economically sustainable and politically implementable. Here we show an approach to achieve simple solutions to these problems. The approach was derived and tested in two experiments: first to develop verification measures for the Chemical Weapons Convention and subsequently to develop response concepts for biological terrorism. The approach's validity derives from its close relationship to the scientific method in objectively testing results, and its power is achieved by focusing a team of people directly on the problem of interest in the setting of a learning organization. The approach appears to provide access at will of the full human potential to resolve wicked problems and, thereby, yields a general problem solving tool of substantial power.     

Modeling and supporting task-oriented group processes: Purposeful complex adaptive systems and Evolutionary Systems Design

Evolutionary Systems Design (ESD) is a universal general problem solving, formal modeling, design framework for purposeful complex adaptive systems (PCAS) and processes, i.e., task-oriented group processes. These processes constitute policy making, group decision, negotiation, and multiagent problem solving with human and/or artificial agents. ESD is also a framework for computer group support systems (GSS) that support these processes. The ESD general framework can be applied to define and solve specific problems. In this article the ESD framework is presented and illustrated by example. The article provides background for ESD computer implementations discussed in two other related articles (Lewis and Shakun 1996; Bui and Shakun 1996).     

Web Services for Negotiation and Bargaining in Electronic Markets: Design Requirements, Proof-of-Concepts, and Potential Applications to e-Procurement

Information Systems researchers continue to develop Web services hoping that, in a near future, these services will be widely offered in the e-marketplace, using a Web-based protocol that is universally adopted for posting, locating and invoking available services. Posting services does not, however, necessarily lead to market transactions, and a number of brokering activities are needed to facilitate trade. These include, but are not limited to, service discovery and ranking, price negotiation and contract preparation. We propose a set of Web services that support the process of negotiation and bargaining to facilitate the matching of supply and demand of Web services. As a market broker, these web services would help (a) discover the supply/demand of web services in e-marketplaces; (b) find the most appropriate available service for a specific request; (c) facilitate services be modified if needed to satisfy user's needs; (d) arbitrate the pricing mechanism with the recourse to bargaining whenever necessary; and (e) generate a contract. As a proof of concept, we illustrate the potential use of Web services for negotiation and bargaining in e-procurement.     

Constructing conceptual models for knowledge capture and delivery systems

Appropriate conceptualization of the nature of entities and relationships in a problem domain is a key prerequisite to the successful design of computerized decision aids for business, especially those developed for more than one idiosyncratic user. The need for a reliable conceptual model is particularly acute in the design of decision support systems that must function in problem‐solving situations with no existing theoretical framework or where theory and practice differ considerably.

This paper presents an interative procedure for developing a reliable conceptual model by testing the “fit”; of successive revisions of the model against a collection of “think‐aloud”; verbal problem‐solving protocols of people with experience in the domain. The model is revised each time until it is verifiably and consistently accurate. Such a procedure, it is argued, is more objective and reliable than intuition or traditional knowledge engineering and requires considerably less experimental data collection and analysis than more elaborate empirical model development procedures.

The feasibility of this procedure is illustrated by using it to construct a conceptual model for a computer‐based system that seeks to capture knowledge used during project planning and deliver it for use during project control.     

What: An argumentative groupware approach for organizing and documenting research activities

The topic of this paper is a process‐vs.‐product design method representation called Argumentative Writing (AW). Argumentative writing is a multi‐representation approach for conducting and reporting research projects. AW has at least two representations: one for structuring the problem‐understanding/solving process and one for communicating its product to others. We discuss WHAT, a hypertext‐based tool for AW. In WHAT (Writing with a Hypermedia‐based Argumentative Tool), the design process is captured using Rittel's Issue Based Information Systems (IBIS) method (Conklin, 1988; Hashim, 1990a; Rittel, 1980). The product of the design process is represented in WHAT using a general document‐representation scheme. In the Introduction we raise four major issues that we explore in the rest of the paper. Also in the Introduction, we show the impact the WHAT approach can have on organizational computing applications such as business education and training (Hashim, Rathnam, & Whinston, 1991) and the design of dialectical organizational information systems. The section “A Methodological Basis for AW Tools”; deals with the rationale behind choosing the IBIS method in capturing the design process. The section after that explains WHAT, and the section following it explores its use as a groupware tool. The applicability of WHAT and its pros and cons are discussed in two separate sections. In the Conclusion we outline the potentiality of the approach and present suggestions for its further development. Since our first reporting on WHAT (Hashim, 1990b), the AW approach was found applicable to educational, scientific, and business areas. One such application is for structuring case discussions in business schools (Hashim et al., 1991).     

Divergent and Convergent Idea Generation in Teams: A Comparison of Computer-Mediated and Face-to-Face Communication

Many tasks and decisions in business, including management consulting, are performed in group settings. Computer-mediated communication (CMC) tools (e.g., Lotus Notes) are increasingly being used by businesses to support teams in a variety of settings. Considerable research in information systems has demonstrated the advantages of electronic brainstorming (EBS) for generic tasks involving only divergent thinking. However, it is unclear whether the benefits of CMC extend to tasks that require both divergent and convergent processes. Per task–technology fit theory (TTF) (Zigurs and Buckland 1998), the use of computer-based group communication support tools, including chat systems in wide-spread use today, may be less effective for convergent processes than for divergent processes. This study experimentally compares the performance of computer-mediated and face-to-face (FTF) teams on tasks requiring both divergent and convergent processes. Consistent with theoretical predictions, the results revealed that computer-mediated teams outperformed FTF teams in the divergent aspects of the tasks, while FTF teams outperformed computer-mediated teams in the convergent aspects of the tasks.     

Outsourcing of Information Systems Functions in Small and Medium Sized Enterprises: A Test of a Multi-Theoretical Model

In this paper determinants of information systems (IS) outsourcing are deduced from transaction cost economic theory, resource-based theory and power theory. They are summarized in a theoretical framework which is tested using a sample of small and medium sized enterprises (SMEs) in Germany. The results show that internal performance and know-how deficits vis-à-vis external service providers are key determinants that explain why different IS functions are outsourced to varying degrees in SMEs. Moreover, the determinants of IS functions were found to partially differ between IS functions. Revised reprint of an article from WIRTSCHAFTSINFORMATIK 43(4)2001:339–350.