Telework paradoxes and practices: the importance of the nature of work

Research on telework often focuses on the outcomes of telework, investigating if telework is ultimately a ‘good’ or a ‘bad’ thing for teleworkers and their organisations. However, findings across telework research studies are often inconclusive, requiring deeper engagement with potential explanations for contradictory and paradoxical results. This study uses virtual ethnography (netnography) to investigate naturally occurring data. By analysing online debates related to Yahoo!'s decision to ban telework for its employees, this study surfaces aspects currently overlooked by telework research. These findings suggest that the diversity of the nature of work undertaken by knowledge workers and perceived differences in the suitability of different tasks for telework are of critical importance for understanding telework from a practice perspective. However, deeper engagement with the different kinds of work activities of knowledge workers is currently missing in the telework research literature. This study therefore contributes to better understanding of telework and paradoxical findings in telework research.     

Remixing work,family and leisure: teleworkers' experiences of everyday life

This paper explores whether and in what ways telework is associated with a reconfiguration or remixing of daily work, family and leisure activities. Semi‐structured interviews were conducted with 51 teleworkers employed in a financial organisation in Canada. For some, telework was a condition of employment, while others negotiated part‐time telework arrangements with managers. Using interpretive thematic analysis techniques, intersections and inter‐relationships between experiences of work, family and leisure were identified. Three main themes emerged, including the need to not only protect, but also containing work time and space; the significance of family and being available for children; and, the relative devaluation of leisure. Although it was anticipated that differences between involuntary and voluntary teleworkers would be evident, gender and family stage were more influential in structuring daily life. The flexibility of telework was valued, but there was little evidence of a reconfiguration of life spheres except for women with children at home.     

Good to be home? Time‐use and satisfaction levels among home‐based teleworkers

Home‐based teleworking (HbTW) has the potential to provide significant benefits to both employer and employee, but also presents considerable challenges. This paper considers HbTW among UK employees, specifically exploring distinctions in the time‐use of men and women home‐based teleworkers and the impacts of HbTW on employee satisfaction levels, using cross‐section fixed effects panel regression analysis of the British Household Panel Survey. Findings reveal that total time‐use in work activities among men and women home‐based teleworkers is relatively comparable, but the distribution significantly different. For women, housework represents a particular time constraint, reflecting continued presence of the ‘double‐shift’. Homeworkers report greater levels of satisfaction, yet they are more pronounced in respect to paid work than leisure time. Extensive hours of housework reported among women may explain these differences. Nevertheless, home‐based teleworkers report greater levels of satisfaction than other workers, suggesting considerable benefits especially for working mothers.     

Rural telework: case studies from the Australian outback

This paper examines the effects of infrastructure and isolation on rural telework, and the potential of telework for rural communities. It draws on findings from two Australian case studies: a government initiative and a community-initiated training project. Differences between the experiences of rural and urban teleworkers are highlighted.     

Mapping the antecedents of telework diffusion: firm‐level evidence from Italy

Previous literature has studied telework practices predominantly from the employees' perspective rather than exploring its use at the firm level. With the objective of contributing to reducing this research gap, the relationship between firms' adoption of telework and the firms' technological, organisational and environmental contexts is explored. Data were obtained from a survey conducted between 2005 and 2009 on a sample of 1,134 Italian firms in the Piedmont region. The results show an overall increase in the diffusion of telework primarily attributable to a rise in the adoption of ‘mobile’ work rather than home‐based forms of telework. The results also show that firms that had previously adopted information systems supporting core business processes and knowledge management were more inclined to adopt telework. Telework arrangements were more widely diffused among firms facing a growing and geographically dispersed market demand, and also in the contexts of higher levels of human capital and lower capital intensity.     

The possibilities and limits of telework in a bureaucratic environment: lessons from the public sector

By modifying the spatial and temporal framework of work, telework involves a reorganisation of the conduct of work that affects the employment relationship in different ways. In this paper, we focus on control issues. Based on the empirical study of two experiences led in the public sector, we illustrate the necessity to redefine the rules of control and to recast managerial practices and role.     

Telework quality and employee well-being: Lessons learned from the COVID-19 pandemic in Italy

The coronavirus disease 2019 (COVID-19) forced organisations to implement intensive telework for many of their workers overnight. This scenario was completely new, and the emergency caused by COVID-19 created the possibility of experimenting with new ways of working with an unknown impact on employee well-being. Drawing on previous literature, we defined a model of telework quality consisting of the following four core domains: agile offices within organisations, functional remote workstations, flex-time and engaging management. We identified two high-quality and low-quality telework profiles using latent profile analysis on a data sample of 2295 insurance and financial sector employees. Demographic, occupational and procedural characteristics were associated with the probability of being in the positive or negative profiles. Our results showed that employees' emotional exhaustion and work engagement levels were related to telework quality. This study suggests that organisations need to consider the quality of telework to effectively adopt new ways of working that foster employee well-being.     

Mechanisms to improve labor productivity by performing telework

This study investigates mechanisms underlying the influence of telework on labor productivity in Japan. First, this study finds that appropriate telework hours increase labor productivity, but when telework hours are too long, telework decreases labor productivity. Second, telework increases life satisfaction, and life satisfaction improves labor productivity. However, telework increases the stress of balancing work and domestic chores, contrary to Japanese governmental expectations, and the stress decreases life satisfaction. The stress, fortunately, does not directly reduce labor productivity. Although telework increases happiness and work satisfaction, these factors do not influence labor productivity. Third, this study clarifies that telework is more efficient for improving labor productivity if workers commute more than 1 h or commute by trains or buses that are usually very crowded during rush hours in Japan. Finally, the effect of telework for workers who have a greater number of potential trivial duties is insignificantly larger. Supervisors and colleagues often ask others to perform trivial, extra tasks without regard for schedules. Telework may help workers avoid such trivial duties and increase labor productivity. However, the importance of trivial duties is also demonstrated in this study.     

Gender and teleworking identities in the risk society: a research agenda

This paper discusses the potential implications of a risk society on identities due to alterations in work practices. The promise of 'flexibility' via at-home telework entails a renegotiation of the home–work boundary. This brings into play the gendered identities and roles attached to these different spheres of life. After deconstructing promises made on behalf of telework, we construct an alternative research agenda engaging with writings on changing work identities in the risk society where traditional sureties are called into question.     

Impact of telework on exhaustion and job engagement: a job demands and job resources model

Teleworking, the increasingly common practice, which involves working away from the office using technology, entails changes in the experience of work. Such changes may influence the demands and resources associated with a job. While research on burnout has addressed the role of exhaustion and job engagement using the Job Demands‐Resources model, existing literature has focused on traditional work modes. This paper explores the effects on job demands and resources to understand the processes through which telework impacts the exhaustion and engagement of the teleworker. We find that the positive effect of telework revolves around reduced work pressure and role conflict and increased autonomy. The negative effect of telework is expressed through increased role ambiguity and reduced support and feedback. Overall, we find that telework is negatively related to both exhaustion and job engagement and that job demands and resources mediate these relationships.     

Telework, human resource flexibility and firm performance

The results of a survey of 156 Spanish firms indicate that HR development practices are positively associated to the intensity of telework adoption and they moderate the relationship between telework and firm performance. The positive moderator effect of HR development practices indicates that their implementation is necessary not only to facilitate telework adoption but also to enhance the otherwise marginal contribution of telework at organisational level.     

The neglect of spatial mobility in contemporary studies of work: the case of telework

Whilst many teleworkers are increasingly working beyond home and office, these mobile teleworkers are neglected in the telework literature. This neglect is addressed through reviewing relevant literature, developing a conceptual locational framework that accounts for mobile teleworkers and the presentation of an illustrative example which links to the theme of work–life balance in the telework literature.     

Knowledge work in distributed environments: issues and illusions

Although Finland is one of the most advanced and competitive economies in the world, with a sophisticated technological infrastructure, only four per cent of Finnish wage earners regard themselves as doing telework, and a further four per cent had tried telework. Empirical evidence of telework is presented in this paper.     

The character of telework and the characteristics of teleworkers

A flexible definition of teleworking suggests that it is more widespread than is generally believed. However, is telework technologically driven? This is tested with data from six countries. As the categories of the definition have distinctive social characteristics, telework seems to reflect traditional occupational practices rather than a major technological shift.     

Impacts of the Broadband Initiatives Program on broadband adoption and home telework

This study investigates the impacts of the Broadband Initiatives Program (BIP), established by the American Recovery and Reinvestment Act in 2009, on growth in broadband adoption and use of home telework. We find robust positive impacts across multiple econometric models and methods using census tract-level data in first differences. Across models and methods, the estimated average impact of BIP is in the range of 1.1–3.0 percentage point increase in the share of households adopting broadband and 0.2 to 0.4 percentage point increase in the share of workers using home telework. The estimated impacts of BIP represent roughly one-fourth to two-thirds of the average increase in broadband adoption and one-third to two-thirds of the average increase in home telework in the study tracts during the study period. The impacts of BIP vary across geographic contexts. Broadband and home telework adoption are also affected by prior levels of broadband availability, adoption, and telework, and by demographic and socioeconomic characteristics of the population and the industrial structure of the economy.     

What's in a name? Definitions and conceptualisations of teleworking and homeworking

Interest in paid work performed in the home increasingly focuses on the concept of telework but debate over definitions continues. This paper discusses aspects of this debate and argues that project-specific definitions are useful and inevitable. The assertion that a single definition should be used by all research in this area is challenged.     

Controlling teleworkers: supervision and flexibility revisited

This article revisits the issue of control and autonomy in telework using interviews with professional, managerial and sales teleworkers in a large Canadian telecommunications company. It finds that the changes in control and autonomy are limited to restructuring of the work schedules and the differences across teleworkers are reproduced.     

Beyond flexibility: reallocation of responsibilities in the case of telework

Based on eight in‐depth case studies, this paper argues that telework transfers bigger (and legally unbinding) responsibility to employees whereas both employees and employers accept it. This is likely due to the fact that adoption of telework alters some aspects of psychological contract between employees and employers.     

How did the COVID-19 pandemic affect men's and women's returns to unionization?

Using data from the Current Population Survey for the period 2015 to 2021, I study union-nonunion differences in employment, wages and other terms and conditions before and after the COVID-19 pandemic. Analyses are run separately for men and women. I find that, compared to non-union workers, union workers were better able to retain employment, less likely to do telework, and more likely to receive pay for the hours they did not work during the pandemic. These patterns were more evident for female workers.     

Technologists talk: making the links between design, problem-solving and experiences with hard materials

Design and problem-solving is a key learning focus in technology education and remains a distinguishing factor that separates it from other subject areas. This research investigated how two expert designers considered experiences with hard materials contributed to their learning design and problem-solving with these materials. The research project used a qualitative approach and conducted semi-structured interviews with two mechanical engineers. They identified their experiences under three key headings that provided them with much of the essential knowledge and understanding they employ today to design and problem-solve with hard materials. These included experience of seeing outcomes that provided feedback on their designs, experiences that informed about materials and material selection and accessing others’ experiences from communities of practice.