Comparing TV Ads and Advergames Targeting Children: The Impact of Persuasion Knowledge on Behavioral Responses

Although thousands of advergames are directed at children, little is known about how advergames affect children and whether this persuasive process differs from traditional advertising formats. Investigating the underlying persuasive mechanism, Study 1 shows that, for TV advertising, persuasion knowledge drives the persuasive effects while, for advergames, persuasion is mainly driven by the attitude toward the game. Adding advertising cues to the advergame does not increase persuasion knowledge but does diminish the positive attitude toward the game effect, influencing behavior indirectly. Study 2 demonstrates that, for an advergame, the persuasive mechanism does not differ between a commercial versus a social persuasive message.     

Understanding Money-Back Guarantees: Cognitive, Affective, and Behavioral Outcomes

Although money-back guarantees (MBGs) have a long tradition in marketing and retailing practice, a deeper understanding of how consumers value this instrument is still lacking. The results of two experimental studies show that in addition to cognitive effects, MBGs evoke a positive emotional response, thereby increasing consumers’ purchase intentions and willingness to pay a price premium. Moreover, MBGs positively affect consumers’ responses for search and experience goods, although for experience goods, MBGs should be designed with stricter return conditions as compared to MBGs for search goods. The results should help retail managers understand the consumer impact of MBGs, as well as assist them in pricing guaranteed items and designing effective MBGs according to the type of product.     

Cause‐Related Marketing Persuasion Knowledge: Measuring Consumers' Knowledge and Ability to Interpret CrM Promotions

Cause‐related marketing (CrM), a partnership between a for‐profit and not‐for‐profit company, is an increasingly common promotional approach. Consumers range in awareness of and knowledge about CrM, and vary in their ability to identify and evaluate critical elements of a CrM promotion. The authors describe this knowledge and ability as “CrM persuasion knowledge (CrM‐pk),” which guides consumer response, and can inform how firms use CrM promotions to communicate with consumers. In the current work, the authors define, develop, and evaluate an instrument to measure CrM‐pk, and examine how it moderates the influence of promotional features on consumer attitudes.     

The Moderating Impact of Quantitative Information on the Relationship Between Source Credibility and Persuasion: A Persuasion Knowledge Model Interpretation

An experiment manipulated source expertise, source bias, and message format. The findings reveal that expert sources are expected to quantify message claims whereas non-expert sources are not. Persuasion is greater when these expectations are met versus when the source and the message format are incongruent, but only when the source also has self-interest in the advocacy. It appears that source-message incongruity and source bias focus attention on the source and, in combination, lead to negative inferences about the source's manipulative intent. This interpretation is consistent with the Persuasion Knowledge Model (Friestad and Wright 1994).     

Consumer Perceptions of Credibility and Selling Intent Among Advertisements,Advertorials, and Editorials: A Persuasion Knowledge Model Approach

This article presents the results of a study of consumer reaction to three different types of information delivery in magazines: editorials, advertorials, and advertisements. The study draws on the Persuasion Knowledge Model to examine the effect of each form of information delivery on source influence, source credibility, perceived selling intent and purchase intention. The analysis indicates that the form of information delivery in print media affects the perceived credibility of the source of the information, the perceived selling intention and the purchase intention. Implications for marketers and policy-makers are also discussed.     

The Role of Pre-Exposure Cognitive Structure in Mediating Consumer Responses to Advertising

Measurement of cognitive responses has evolved around the use of post-test only research designs. The failure to include pre-exposure cognitive structure into research designs threatens the validity of results. In the present study, we show that consumers' product attitudes influence how they respond to television commercials and what reactions they have toward advertised products following exposure.     

管理系统认知结构及其知识获取

运用认知科学的方法探讨管理系统具有一定的科学意义,也具有重要的应用前景。一个优秀的管理者会随着千变万化的管理环境变迁,结合自己的知识、经验而采取相应的管理策略,更新并构成新的管理系统的知识结构。     

The Effects of Playing an Advergame on Young Children's Perceptions,Preferences, and Requests

A sample (n = 295) of five- to eight-year-old children participated in an experiment, which included a control group, where the treatment group played a Froot Loops cereal advergame that made a superiority claim for the cereal compared to fresh fruit. Measures of their responses to the brand featured, as well as their level of persuasion knowledge, were collected. Although the treatment group failed to believe Froot Loops were healthier than fruit, the older children in the group reported significantly higher preference for the brand over other cereals and other food types. No differences in intentions to request the cereal were found. Children's preferences for the Froot Loops brand were not associated with their persuasion knowledge about the advergame.     

An Experimental Study of Cognitive Dissonance,Product Involvement,Expectations, Performance and Consumer Judgement of Product Performance

Abstract

This experimental study investigates the effects of cognitive dissonance, expectations, and product performance on product evaluations. The study improves upon the methodological problems of the past experimental studies. The results of a 2×2×2 factorial design suggest that product involvement acts as a moderator in the postdecisional product evaluation process. The theoretical and empirical findings suggest communication guidelines for the advertisers.     

The Gamification of Advertising: Analysis and Research Directions of In-Game Advertising,Advergames, and Advertising in Social Network Games

The study presents a framework for the analysis of advertising in digital games. It reviews literature on in-game advertising, advergames and advertising in social network games. The framework distinguishes between stimulus characteristics of the game as well as of the advertising that lead to psychological responses toward the game and the brand and to actual behavior toward the game and the brand. It takes into consideration individual factors of the player and social factors surrounding the player. In addition, theoretical models of advertising perception in digital games and issues regarding regulation are addressed. Directions for future research in the area of advertising in digital games are provided.     

顾客参与服务创新、顾客人力资本与知识转移的关系研究

在后现代社会,服务经济在促进经济发展和就业方面越来越重要.随着服务行业竞争的日益加剧,服务企业需要不断进行新服务开发,从而获得竞争优势.顾客参与新服务开发过程,有利于促进知识的转移.顾客作为知识转移的发送方,其转移知识能力和意愿具有积极的影响,顾客的转移能力和意愿可以视为顾客人力资本.文章在文献回顾和综述的基础上,研究了顾客参与服务创新行为和知识转移的关系,并构建一个基于顾客人力资本中介机制的理论模型,试图进一步揭示顾客参与和知识转移之间关系的内在机制.最后探讨了本文的不足和未来的研究方向,为下一步实证研究提供了理论基础.     

Strategic Responses to Resource Management Pressures in Agriculture: Institutional,Gender and Location Effects

Management ownership has ethical consequences because it has an interest alignment effect or an entrenchment effect. In this paper, we investigate the ethical consequences of management ownership in China using accounting conservatism as the direct measure of entrenchment and alignment between shareholders and managers. We argue and find that the ethical effect of management ownership differs significantly in firms with different ultimate controlling shareholders. Specifically, management ownership in non-state-owned enterprises (NSOEs) has an alignment effect, while management ownership has less of an alignment effect in state-owned enterprises than in NSOEs. These results show that the ethical consequences of management ownership are moderated by the nature of ultimate controlling ownership.     

When Product Placement Goes Wrong: The Effects of Program Liking and Placement Prominence

Previous research has found a positive shift in brand attitude after exposure to product placements. The study presented here investigates conditions under which product placements may cause a negative shift in brand attitude. The results reveal that prominent placements can negatively impact brand attitudes of viewers who report high levels of program liking. Conversely, viewers reporting lower levels of program liking shift brand attitude in a positive direction after exposure to a prominent placement. However, the positive shift in brand attitude for participants with lower program liking disappears when a persuasive-intent prime precedes exposure to the placement. Subtle placements are less likely to result in negative shifts in brand attitude. The Persuasion Knowledge Model (Friestad and Wright 1994) is used to explain the results.     

Children's Understanding of TV Advertising: Effects of Age, Gender, and Parental Influence

Parents, consumer organizations, and policy makers are generally concerned about effects of TV advertising directed towards children. These effects might be mediated by children's understanding of TV advertising, that is their ability to distinguish between TV programmes and commercials and their comprehension of advertising intent. In this paper, we investigate children's understanding of TV advertising, using verbal and non-verbal measurements. The sample consists of 153 Dutch children, ranging from 5 to 8 years old, and their parents. The results based on non-verbal measures suggest that most children are able to distinguish commercials from programmes and that they have some insight into advertising intent. The results based on verbal measures are not as conclusive; the percentage of children who show understanding of TV advertising is then substantially lower. Effects of age, gender, and parental influence are assessed using MURALS, a regression analysis technique for categorical and continuous variables, and CHAID, a technique for identifying homogeneous segments on the basis of the relationship between categorical dependent and explanatory variables. The age of a child turns out to have a positive effect. The effects of gender and parent- child interaction are rather small, both for verbal and for non-verbal measures of understanding of TV advertising. A high level of parental control of TV viewing may result in lower understanding of TV advertising. Implications for consumer policy and directions for future research are discussed.     

北京市中学生关于SARS的认识与反应的跟踪调查研究

2 0 0 3年 5月和 2 0 0 4年 1月 ,通过问卷跟踪调查方式对海淀区某居民小区的中学生有关SARS的认识和反应进行了研究 ,内容涉及中学生对SARS的了解程度及了解方式、关于预防SARS的知识和相应的行为变化等。中学生对SARS有一定的认识和了解 ;各大媒体在SARS期间对于宣传公共卫生知识起到了重要的作用 ;中学生群体目前对SARS仍旧有一定的恐惧心理 ;中学生注重卫生的程度因为SARS的远去而有所降低。加强公众对于流行疾病的基本认识 ,进一步改善其卫生习惯 ,仍然是我们需要面对的问题。     

The Effects of Perceived Fairness on Customer Responses to Retailer SST Push Policies

Many retailers are implementing policies that encourage customer adoption of self-service technology (SST) offerings, such as self-checkout lanes, in order to enhance profitability. Instead of explicitly forcing customers to use SST, retailers create situations in which patrons are subtly pushed toward SST adoption. The authors examine the effects of fairness perceptions of these SST “push” policies on relationships between established antecedents of SST adoption and customer behavioral intentions toward the provider in a retail context. The results suggest fairness perceptions exert a significant influence on the relationships between these antecedents and customer patronage, future spending, and negative word of mouth intentions. Consistent findings across both users and nonusers of SST underscore the importance of fairness perceptions in the context of retailer SST push policies.     

Disentangling the Effects of Perceived Deception and Anticipated Harm on Consumer Responses to Deceptive Advertising

Previous behavioral research on advertising deception has focused on the extent to which consumers would be misled by claims and implications of advertisements. The present research examines the effect of an important, but largely neglected, dimension: the severity of anticipated harm as a result of being deceived. Two experiments disentangle the effect of anticipated harm on consumer brand attitudes and purchase intentions from that of perceived deception. Interestingly, greater harmfulness increases diagnosticity of perceived deception, which partially accounts for consumers’ negative reactions to deceptive advertising. Theoretical, methodological, and ethical implications are discussed.     

The Effects of Current Market Forces on the Impact of a TV Commercial in Creating Persuasion

Abstract

The present study investigates the extent to which extenuating factors (excluding those produced by the commercial) affect the extent to which an advertisement is both persuasive and eventually engenders persuasion. The authors collected data from over 5,000 television commercials in the United States, and identified the existing market structure (e.g., brand share, number of competing brands, brand loyalty) surrounding each item at the time the product was advertised, in an effort to separate the effects of the advertisement from the effects of pre-existing market forces on persuasiveness. The results demonstrate that the combined pre-existing market forces have a greater impact on a commercial's ability to persuade than does the message or creativity in the advertisement itself. However, when pre-existing market forces between two products were similar, a creative advertising campaign was still identified as important in producing persuasion. Marketing strategy implications are discussed.     

Knowledge Effects on Curiosity and New Product Advertising

Abstract

Advertisers commonly advocate when writing ad copy, “Keep it simple!” In keeping with this belief, ads are typically written at less than the tenth grade level. The authors assert that this view may be too simple in view of the complex processes underlying cognitive processing. In an experiment where print ads did not vary in terms of their concreteness, the authors found that increasing levels of readability made no differences in recall, attitudinal judgments or purchase intent.