On a bivariate Markov process arising in the theory of single-server retrial queues

We introduce a bivariate Markov process which can be seen as the joint process of the channel state and the number of customers in orbit of a Markovian single-server retrial queue with state dependent intensities. We obtain a necessary and sufficient condition for the process to be regular, and necessary and sufficient conditions for ergodicity and recurrence. A product-form formula for the stationary distribution is obtained. Besides, we study the busy period, the number of served customers and other related quantities. We show that for all the above problems there exist "equivalent" birth-and-death processes. However, a "uniformly equivalent" birth-and-death process does not exist.     

新工科视角下行业特色理工科高校加强大学生人文素质教育的思考

新工科为我国高校建设和今后的工程教育创新指明了方向。但在新工科的实践过程中,行业特色理工科高校不能忽视人文素质教育的育人价值。论文从加大通识课程改革力度,发挥校园文化育人功能,从优秀传统文化中汲取人文精神养分等方面着手,提出了加强大学生人文素质教育的对策建议。     

关于新时代中国特色社会主义审计模式的思考

中国特色社会主义审计制度是适合中国国情、具有中国特色、促进审计事业发展、有利于发挥审计在党和国家监督体系中重要作用的审计体制机制制度体系。中国共产党对审计工作的领导是中国特色社会主义审计模式最本质的特征,也是中国特色社会主义审计模式的最大优势。新时代中国特色社会主义审计模式,是中国共产党领导、拥有广泛法定权限、与其他监督相贯通、全国一盘棋的对党、政府、人大及人民负责有机统一的综合审计模式。     

Labour inclusion of people with disabilities in Spain: the effect of policies and human resource management systems

Abstract

This research answered the question of which elements, linked to HR management, facilitate the labour inclusion of people with disabilities. We analysed the existence of policies in different organizations, and the interaction between these policies and the adaptation of the human resource management systems in order to archive effective labour inclusion. Spanish Human Resource managers answered a questionnaire theoretically based on the Human System Audit model. Results showed that the existence of a strategic plan for the normalization of disability in the work environment effectively leads to high levels of inclusion. This is especially relevant for those organizations that have not adapted the systems of training, professional development and internal communication to people with disabilities. The added value and newness of this research lies in bringing empirical evidence on the role of a strategic plan to normalize disability in the work environment, a policy with an internal- and external-focus, as a diversity strategy roadmap in the framework of an inclusive culture.     

主客互动视角下的新时期酒店一线员工管理研究

服务组织、一线员工以及顾客形成的互动系统,是实施成功的服务过程生产率和质量管理与控制的关键。新时期中,酒店的顾客结构及层次发生变化,主客互动视角下,酒店应结合一线员工需求心理变化,从效率、业绩、情感、文化出发,通过提供优良的环境、有效的培训、顾客管理、构建学习型组织,以保证管理策略的有效。