基于QoS优化的面向服务流程分解方法

面向服务的业务流程分解是构建面向服务系统的前提。文章分析了复杂业务过程的QoS因素及其计算,提出一种基于QoS的服务流程分解方法。该方法首先应用OWL-S(Ontology Web Language for Services)进行流程建模,再对OWL-S模块进行归并、组合,将复杂业务流程转化成由几种典型结构构成的服务组合形式,通过服务组合和流程QoS约束的计算,实现流程分解的优化。最后通过一个汽车贷款审批的实例验证了分解方法的有效性。     

企业信息化建设中的业务流程重组结构模型研究与应用

企业信息化建设与业务流程重组是企业获得竞争力的相辅相成的两个重要途径。它们的成功都离不开对业务流程的准确分析和正确再设计。本文利用系统论和信息论的方法对业务流程进行了结构化建模 ,并在对流程结构进行层次划分和定量分析的基础上提出了再设计流程的数学方法 ,试图为信息化建设和业务流程重组提供明确的方法指导和方案参考。本文最后用一个实例说明了该模型的应用。     

业务外包决策管理分析

一、引言 美国管理科学专家曾于上个世纪80年代初提出了并进行系统研究的一种决策分析理论—能力集分析（Competence Set Analysis）。能力集分析作为一门应用性很强的决策分析科学，在企业能力、动态战略决策等领域有着广泛的应用，包括企业业务外包决策。     

CLOE: a cross-lingual ontology enrichment using multi-agent architecture

ABSTRACT

This article proposes across-lingual ontology enrichment (CLOE) approach for enriching ontologies from amultilingual text or other ontologies. Athree-level hierarchical multi-agent model has been built, where each node is modelled as an agent. This has several advantages: ontologies can be used to enrich other ontologies in adifferent language, several ontologies can be enriched at the same time, and domain-independent. A prototype for the proposed approach has been implemented. Evaluation results are promising, showing considerable precision and recall scores. We believe that this approach is the first such attempt to enrich multiple ontologies using adomain-independent approach.     

基于经营战略形态和产业价值链的经营战略矩阵设计探讨

相对于一般的经营战略分析方法,经营战略矩阵具有系统性、全面性与规范性,而且通过构建经营战略矩阵,企业的高管比较容易形成一个共同的平台来进行经营战略的思考分析,这样对在企业中形成战略共识有明显助益。     

A literature review on business process modelling: new frontiers of reusability

Business process modelling (BPM) has become fundamental for modern enterprises due to the increasing rate of organisational change. As a consequence, business processes need to be continuously (re-)designed as well as subsequently aligned with the corresponding enterprise information systems. One major problem associated with the design of business processes is reusability. Reuse of business process models has the potential of increasing the efficiency and effectiveness of BPM. This article critically surveys the existing literature on the problem of BPM reusability and more specifically on that State-of-the-Art research that can provide or suggest the ‘elements’ required for the development of a methodology aimed at discovering reusable conceptual artefacts in the form of patterns. The article initially clarifies the definitions of business process and business process model; then, it sets out to explore the previous research conducted in areas that have an impact on reusability in BPM. The article concludes by distilling directions for future research towards the development of apatterns-based approach to BPM; an approach that brings together the contributions made by the research community in the areas of process mining and discovery, declarative approaches and ontologies.     

军事物流业务流引擎应用本体研究

针对定制军事物流业务流引擎时,MLBFE结构要素的语义异构与结构异构问题,引入本体技术,用OWL的类、实例、属性等对MLBFE的结构要素进行声明、约束和注释等,并利用protégé构建了MLBFE应用本体,形成了包含术语本体、业务流程本体、功能环节(事务)本体、功能点本体和业务数据主题本体等体系。     

A web-based system architecture for ontology-based data integration in the domain of IT benchmarking

In the domain of IT benchmarking (ITBM), a variety of data and information are collected. Although these data serve as the basis for business analyses, no unified semantic representation of such data yet exists. Consequently, data analysis across different distributed data sets and different benchmarks is almost impossible. This paper presents a system architecture and prototypical implementation for an integrated data management of distributed databases based on a domain-specific ontology. To preserve the semantic meaning of the data, the ITBM ontology is linked to data sources and functions as the central concept for database access. Thus, additional databases can be integrated by linking them to this domain-specific ontology and are directly available for further business analyses. Moreover, the web-based system supports the process of mapping ontology concepts to external databases by introducing a semi-automatic mapping recommender and by visualizing possible mapping candidates. The system also provides a natural language interface to easily query linked databases. The expected result of this ontology-based approach of knowledge representation and data access is an increase in knowledge and data sharing in this domain, which will enhance existing business analysis methods.     

业务流程管理成熟度模型实施流程研究

业务流程是企业的重要资源,如何有效地管理业务流程是众多企业面临的重大问题和挑战。业务流程管理成熟度模型是用于判断业务流程管理所处阶段、了解管理现状并分析管理弱点,为后期改进提供方向的框架体系。本文从初始、评估、改进和继承四个阶段构建了业务流程管理成熟度模型的实施流程:初始阶段需要组建模型实施的团队并实施培训;评估阶段主要通过问卷的形式,分析组织的业务流程管理水平;改进阶段确定改进工作,并改进配套管理体系;继承阶段主要整理并记录实施资料,进行实施后评估,制定再次实施计划。通过这四个阶段的实施,能够有效地分析并逐步提高其业务流程管理水平。     

战略管理视角下的企业发展规划

经营战略往往决定了企业的发展方向和程度,这是企业管理者所关注的重要问题之一。经营战略的制定往往需要分析涉及不同人群的利益关系。权力—利益矩阵作为一种均衡方法,能够判断出利益相关者的关系程度,并采用SWOT分析法从企业内部的优势和劣势以及外部的机遇和威胁来制定适合企业的发展战略,从而确保企业能够达到稳定发展的目的。     

基于战略匹配和层次分析的企业IT治理关键问题决策

企业战略与IT战略之间的匹配是确保IT治理取得良好绩效的重要前提。企业的IT治理必须完成五个关键问题的决策。为有效地将战略对应的思想转化为量化模型,支持企业决策,本文引入网络层次分析法模拟企业战略与IT战略之间的匹配关系,分别借用Porter的战略管理理论和Henderson的战略匹配模型代表企业战略和IT战略,提出了基于战略匹配的企业IT治理五个关键问题决策模型,并通过实例分析与运算验证了该模型的有效性。     

The structural,social, and strategic factors associated with successful business networks

Business networks, formal arrangements between independent businesses established to enhance member success, are generally accepted as an important strategy to help small businesses survive and prosper, and to promote regional economic development. However, knowledge about what contributes to the success of business networks themselves is less extensive and based primarily on case studies or reports of network directors. The purpose of this paper is to partially address this shortcoming. We consider the structural and social features identified in previous studies as likely correlates of business network success. Using a social constructionist definition of network success, we distinguish successful from less successful networks from among a sample of 29 industry and community business networks in the USA. Findings from interviews with 1122 members and 29 network leaders suggest that trust is central to understanding network success. Structural features have complex positive and negative indirect effects on success through trust and resource exchanges. The findings highlight the fact that business networks, while offering great potential as a way to enhance economic vitality of regions and industries, cannot be viewed as a simple remedy.     

The road to business process improvement--can you get there from here?

Historically, "improvements" within the organization have been frequently attained through automation by building and installing computer systems. Material requirements planning (MRP), manufacturing resource planning II (MRP II), just-in-time (JIT), computer aided design (CAD), computer aided manufacturing (CAM), electronic data interchange (EDI), and various other TLAs (three-letter acronyms) have been used as the methods to attain business objectives. But most companies have found that installing computer software, cleaning up their data, and providing every employee with training on how to best use the systems have not resulted in the level of business improvements needed. The software systems have simply made management around the problems easier but did little to solve the basic problems. The missing element in the efforts to improve the performance of the organization has been a shift in focus from individual department improvements to cross-organizational business process improvements. This article describes how the Electric Boat Division of General Dynamics Corporation, in conjunction with the Data Systems Division, moved its focus from one of vertical organizational processes to horizontal business processes. In other words, how we got rid of the dinosaurs.     

A semi-automated system for interoperability assessment: an ontology-based approach

ABSTRACT

A plethora of approaches to assess the ability of companies to interoperate can be found in the literature. Nevertheless, most of the current assessment approaches are following manual-conducted processes, which can be laborious, time-consuming and costly. Therefore, this paper aims at developing a knowledge-based system for supporting an interoperability assessment process using an ontology as its knowledge model. The resulting system allows identifying potential interoperability problems and related solutions based on the knowledge model including information of the assessed enterprise(s). A real business case is presented for evaluating the proposed approach.     

The concept study of Servqual method’s gap

The methodology of conduct, presented in this publication, allows conducting the study of clients’ satisfaction of services in a complex manner and at the same time, it allows getting to know all problems appearing in the process of their provision. Gap no 5 expresses a general client’s perception of services and allow defining his satisfaction. Gap 4 allows defining in what range the organization provides clients with false and distorted information in its promotion and advertising materials, which in consequence influence on their satisfaction. The result from gap no 4 can be used when planning promotion campaign. Gap no 2 and 3 allow defining if the organization is realizing the planned strategy of quality. It allows defining which employees provide services of a low quality and then by means of the application the appropriate motivation tools it allow to cut it out. Finally, gap no 1 which allow defining problems connected with marketing communication. It allows finding client’s needs which organization does not know and which should be included in its strategy.     

Strategies for business innovation: Evaluating the prospects of incubation in Thailand : Technovation, 12:8 (1992) 521–533

Thailand is currently undertaking a strategy of technology development which emphasizes Business Incubation. This paper explores the issues of Business Incubation and Innovation. It presents the results of a study of potential Thai entrepreneurs on what kinds of services they require and what kinds of agencies they would go to for assistance. The results show that these entrepreneurs are much more oriented to business services than to innovation.     

敏捷供应链战略下跨组织信息系统研究：以戴尔公司为例

采用案例研究方法,基于戴尔公司案例,探讨了在敏捷供应链战略下,如何应用跨组织信息系统,以支持供应链战略的实现.归纳了戴尔公司的跨组织信息系统架构与信息流动模式,同时讨论了信息系统的E-Hub结构以及EAI技术的应用等及其对敏捷供应链战略的支持作用。     

服务创新视角下的业务延伸研究

同质化中间产品的竞争为企业实施业务延伸创造了机会。业务延伸是一种服务创新过程控制策略,基于产品层次模型,对业务延伸进行了定义,从顾客价值等式角度探讨了业务延伸的实施条件。构建了消费者剩余模型,分析了材料损耗率和加工效率对消费者剩余的影响。研究表明,业务延伸能实现产品创新和服务差异化,增强完全产品竞争力,最大化消费者剩余,强化客户合作关系。     

Towards Unrestricted Public Use Business Microdata: The Synthetic Longitudinal Business Database

In most countries, national statistical agencies do not release establishment‐level business microdata, because doing so represents too large a risk to establishments’ confidentiality. One approach with the potential for overcoming these risks is to release synthetic data; that is, the released establishment data are simulated from statistical models designed to mimic the distributions of the underlying real microdata. In this article, we describe an application of this strategy to create a public use file for the Longitudinal Business Database, an annual economic census of establishments in the United States comprising more than 20 million records dating back to 1976. The U.S. Bureau of the Census and the Internal Revenue Service recently approved the release of these synthetic microdata for public use, making the synthetic Longitudinal Business Database the first‐ever business microdata set publicly released in the United States. We describe how we created the synthetic data, evaluated analytical validity, and assessed disclosure risk.