An Email-Based Delphi Approach to Tourism Program Evaluation: Involving Stakeholders in Research Design

A panel of key stakeholders was consulted in the design of a survey being used for evaluating the Tapestry Tourism Futures Project – a systems-based modelling project in the south-west of Western Australia. The email-based Delphi consultation approach that was adopted was seen as a means of increasing the relevance of the outcomes to stakeholders. It is argued that this approach resulted in the participation of a diverse range of stakeholders in a time- and cost-efficient manner. However, some limitations of the method in terms of the provision of adequate feedback and direction are noted. It is concluded that through close liaison between the panel coordinator and advisory panel participants, an email-based Delphi process constitutes a highly effective consultation method for involving stakeholders in tourism research design.     

A review of Delphi forecasting research in tourism

The Delphi technique is the most popular judgemental forecasting method in tourism studies, but theoretical and empirical developments in this area (especially for forecasting purposes) have been slow. This paper analyses published research on Delphi forecasting in tourism and hospitality, explores how the Delphi forecasting method has progressed over the past four decades in terms of topical areas, empirical applications, and issues of reliability and validity, and is thus expected to advance understanding of the Delphi technique, providing topical and methodological recommendations for researchers and industry practitioners for producing accurate forecasts. The literature concerning the qualitative and quantitative applications of Delphi forecasting in tourism is mainly divided into three research themes: event forecasting, forecasting tourism demand, and forecasting future trends/market conditions (the most popular application). Issues of accuracy, reliability, and validity, as well as a group of Delphi-specific characteristics, such as panel size, panel selection, consensus measures, and analysis of results, are summarized and discussed. This study also examines the accuracy of Delphi forecasts as well as exploring the role of the Delphi approach in integrating human judgement into quantitative forecasts.     

Moving freight on public transit: Best practices,challenges, and opportunities

Freight on Transit (FOT) refers to an operational strategy where public transit vehicles and/or infrastructure are used to move freight. Examples include moving goods alongside passengers on buses, attaching cargo trailers to transit vehicles, and operating freight vehicles between trains on subway lines. This paper describes the methods and results of a three-round Delphi study engaging 34 transportation experts to explore challenges and opportunities of FOT and to conceptualize and evaluate potential FOT operations in Toronto. Traditional Delphi methods were used for the exploration of FOT challenges and opportunities, and a modified approach was formulated to integrate experts' opinions and develop new FOT concepts for Toronto. The results support previous claims that technical challenges of FOT may be easier to overcome than institutional barriers. Evaluation of potential FOT operating strategies in Toronto suggests that while the current public transit network does not have capacity to support additional movements, there may be realistic opportunities to include freight service in future projects as a means of offsetting operating costs and reducing the impacts of goods movements.     

Elite interviews: critical practice and tourism

The elite interview method has been applied to the study of politics and policy-making and to other social and organisational contexts, although it has been relatively little applied in a formal fashion in tourism research. Nevertheless it is a method that has the potential of enhancing the quality and quantity of research data given the power and influence of elite subjects. The conduct of elite interviews suggests that there are qualitatively different aspects in interviewing ‘up’ as compared to interviewing ‘across’ or ‘down’. The article provides a review of some of the major issues involved in the conduct of elite interviews and highlights some of the tactics that researchers may use in the interview process as well as some of the potential ethical and publishing constraints. Even though there are a number of potential methodological challenges in using this method it provides a valuable approach in tourism research, especially studies that aim to understand decision-making processes, policy-making and perceptions. It is shown that individual ingenuity and reflexivity are required in order to overcome some of the challenges reported in existing studies.     

Exploratory study in tourism: designing an initial,qualitative phase of sequenced,mixed methods research

Exploratory studies in the social sciences are being increasingly advocated, particularly in relation to new research themes or when addressing an existing issue from a new perspective. Although exploration is usually the starting point, it is frequently part of a sequence of research stages. However, until recently the actual process of conducting such exploratory research within the leisure and tourism field has received little attention. This is due not just to perceptions that exploration is merely the initial step in a longer research process, but significantly, because there is a lack of guidance on how to conduct such research. This paper argues that when the overall tourism research study involves the use of mixed methods, an initial exploratory stage conducted as part of a sequential research process, requires a systematic approach to achieve a reliable platform for further investigation. The paper shows how and why a systematic research design process in the exploratory stage can enhance the value of studies, when the initial qualitative stage is to be followed by a quantitative phase. Three phases of an exploratory qualitative research design process are identified: preparation, development and refinement. Criteria for assessing the suitability of qualitative data collection techniques are proposed. It is argued that careful attention to the process of designing the initial exploratory qualitative stage constitutes the necessary condition for achieving results that will form a sound basis for the next quantitative sequence of research. Copyright © 2009 John Wiley & Sons, Ltd.     

Tourism survey research in sub-Saharan Africa: problems and challenges

This paper examines the challenges encountered when conducting tourism-related research in sub-Saharan Africa (SSA). Using socio-demographic and infrastructure information as a backdrop, aspects of market research and their attendant challenges are examined. Issues of functional equivalence, conceptual equivalence, and translation equivalence are discussed, together with challenges relating to sampling, data collection, and analysis. The paper highlights some critical issues that need to be addressed when conducting consumer tourism-related surveys, in general, and community tourism-related research, in particular, in SSA countries and concludes with a discussion of the ways in which research and data gathering could be improved. Recommendations are offered in the spirit of encouraging consumer tourism-survey research and data gathering in Africa.     

Dynamic linkages between tourism transportation expenditures,carbon dioxide emission,energy consumption and growth factors: evidence from the transition economies

Tourism transport profoundly affects economic growth, energy consumption and carbon dioxide emissions. This study is an attempt to examine the impact of international tourism transportation expenditures, energy demand, foreign direct investment inflows, trade openness and urban population on carbon dioxide emission and per capita income for the panel of 11 transition Economies, over the period of 1995–2013. The results show that per capita income escalates the carbon dioxide emission (CO₂), which deteriorates the natural environment. International tourism receipts and international tourism expenditures for travel items are associated with the intensifying CO₂ emission and per capita income in the region. The study confirmed the energy-led emissions, FDI-led emissions, FDI-led growth, income-led emissions, income-led energy demand, trade-led growth and trade-led energy demand. The causality results further substantiate the the tourism-led growth and FDI hypothesis in the region. Finally, the variance decomposition analysis confirmed the following results, that is, (i) per capita income is the contributor that least influences CO₂ emissions, (ii) urban population influences per capita income and (iii) international tourism transportation expenditures will influence CO₂ emissions and per capita income for the next 10-year period.     

The time dependent vehicle routing problem with time windows: Benchmark problems, an efficient solution algorithm, and solution characteristics

An algorithm that can tackle time dependent vehicle routing problems with hard or soft time windows without any alteration in its structure is presented. Analytical and experimental results indicate that average computational time increases proportionally to the number of customers squared. New replicable test problems that capture the typical speed variations of congested urban settings are proposed. Solution quality, time window perturbations, and computational time results are discussed as well as a method to study the impact of perturbations by problem type. The algorithm efficiency and simplicity is well suited for urban areas where fast running times may be required.     

Tourism and aesthetic design: enchantment,style, and commerce

In an era of intense global competition, companies are searching for ways to achieve competitive advantage. The development of visually attractive products and physical settings can aid in the creation of brand differentiation and influence the purchasing behaviour of consumers. Image and style are important within consumer culture, as can be observed in everything from automobiles and home furnishings to clothes and Internet sites. Design appears to have transformed an ever expanding range of goods and spaces into attractive and enchanting commodities and commercial environments. In this paper, it is argued that the appearance of hotels is increasingly characterized by a form of commodified enchantment, the product of an aestheticization process that aims to create novelty, surprise, and excitement. Aesthetic ennoblement has become a reflection of capitalism's drive to produce appealing and fashionable environments that turn pleasure and comfort into profit. In a world increasingly shaped by consumption and commerce, the place of aesthetics is more complex than mere decoration.     

Consumer behaviour in tourism: Concepts,influences and opportunities

Although consumer behaviour (CB) is one of the most researched areas in the field of tourism, few extensive reviews of the body of knowledge in this area exist. This review article examines what we argue are the key concepts, external influences and opportune research contexts in contemporary tourism CB research. Using a narrative review, we examine the CB literature published in three major tourism journals from 2000 to 2012. Of 519 articles identified and reviewed, 191 are included in this article. We examine the development of and scope for future research on nine key concepts, including decision-making, values, motivations, self-concept and personality, expectations, attitudes, perceptions, satisfaction, trust and loyalty. We then examine three important external influences on tourism behaviour, technology, Generation Y and the rise in concern over ethical consumption. Finally, we identify and discuss five research contexts that represent major areas for future scholarship: group and joint decision-making, under-researched segments, cross-cultural issues in emerging markets, emotions and consumer misbehaviour. Our examination of key research gaps is concluded by arguing that the hedonic and affective aspects of CB research in tourism must be brought to bear on the wider CB and marketing literature.     

Pedagogy,possibility, and pipe dreams: opportunities and challenges for radicalizing international volunteering

ABSTRACT

Many scholars studying international volunteering call for a pedagogy of social justice to accompany the experience. Very few outline any kind of comprehensive vision of how such a pedagogy might work. I take stock of the critiques, challenges, opportunities, and desired outcomes of a pedagogy of social justice in international volunteering in an effort to invigorate debate on how to radicalize volunteers and wield the neoliberal volunteering machine against itself. I call for an end to pedagogical calls and a beginning to pedagogical intervention and public pedagogies.     

Institutions,research and development: tourism and the Asian financial crisis

This report examines the repercussions of the Asian financial crisis on regional institutions and on tourism research and development. It is concluded that the importance of regional institutions for the provision of quality information, research and development will continue to grow. In the short term the crisis has lessened the commitment of key intraregional and national institutions to tourism research and development activity, although some useful collaboration between countries within the region has been evident. Asia should re‐emerge as the world's fastest growing tourism region, provided that the countries most affected by the Asian financial crisis do not impose restrictions on tourist movements or turn away from their long‐term commitment to strategies underpinned by research and development. The move by Pacific Asia Travel Association from San Francisco to Bangkok is identified as an important symbol of the role that regional institutions will continue to play in tourism research and development. Copyright © 2000 John Wiley & Sons, Ltd.     

The potential of anime for destination marketing: fantasies,otaku, and the kidult segment

While a substantial body of literature exists on film tourism, there is a lack of research attention bridging the potential of Japanese anime on real-world destination marketing. The implications of anime tourism can extend far beyond geographic boundary as the worldwide anime market is diversifying, providing novel opportunities for destination marketing organizations in other countries. To address this research gap, this paper first defines anime versus animated films to clarify the definition of anime for the tourism literature, and then draws out theoretical differences between the two types of entertainment within a cinematic perspective to highlight their conceptual boundaries across place, protagonist, and production. This paper suggests that the ways in which these three aspects are manifested in anime versus films are very different: anime settings are more fantasy-orientated than most films; viewers develop their self-identity (i.e. as an ‘otaku’) during childhood and adolescence; and anime productions can be extended with new series to create more enduring engagement to develop the kidult segment. This paper contributes to the literature by connecting the aforementioned cinematic aspects as a basis for elaboration of how differences among the three dimensions could be directly related to potential destination marketing activities.     

Tourism and the smartphone app: capabilities,emerging practice and scope in the travel domain

Based on its advanced computing capabilities and ubiquity, the smartphone has rapidly been adopted as a tourism travel tool. With a growing number of users and a wide variety of applications emerging, the smartphone is fundamentally altering our current use and understanding of the transport network and tourism travel. Based on a review of smartphone apps, this article evaluates the current functionalities used in the domestic tourism travel domain and highlights where the next major developments lie. Then, at a more conceptual level, the article analyses how the smartphone mediates tourism travel and the role it might play in more collaborative and dynamic travel decisions to facilitate sustainable travel. Some emerging research challenges are discussed.     

The restructuring of winter sports resorts in the French Alps: problems,processes and policies

In the French Alps the last decade has been dominated by efforts to regenerate winter sports resorts. This follows an extended period of rapid growth, resulting in the demographic and economic revival of many alpine communities. However, flaws in the process of development were exposed in the late 1980s. Given the huge scale of investment in tourist facilities and the numerous livelihoods dependent on winter sports, restructuring became vital. The present paper analyses the causes of recent problems and evaluates related remedial policies, showing how implementing change can be complicated by the numerous actors involved and their frequently divergent strategies. Copyright © 2000 John Wiley & Sons, Ltd.     

Toward a solar city: Trade-offs between on-site solar energy potential and vehicle energy consumption in San Francisco,California

This study demonstrates the trade-offs between vehicle energy consumption and on-site solar energy potential in a city landscape. While higher urban density may curb many of the problems associated with sprawl mainly by reducing vehicle travels and associated energy use, it can also limit on-site rooftop solar energy utilization due to more shade on rooftops in dense urban settings and less available rooftop area per person. Using travel survey, Geographic Information System (GIS) and Light Detection and Ranging (LiDAR) data, we estimated vehicle energy use and rooftop solar potential in the City of San Francisco as a case study and calculated possible offsetting effects between vehicle energy consumption and rooftop solar potential. Given the prevalence of gasoline-based vehicles and today's solar photovoltaic (PV) panel efficiency, vehicle energy use per capita appears to exceed energy generated by rooftop solar PVs per capita across all density ranges, especially in lower density environments. At the point when electric cars and advanced, highly efficient solar PV panels penetrate the market, the results change based on the combination of different technological options. A significant reduction of energy consumption can be achieved through the immediate and rapid spread of energy efficient technologies in vehicles and solar PVs along with the long-term effect from gradual urban densification.     

Location, economic potential and daily accessibility: an analysis of the accessibility impact of the high-speed line Madrid–Barcelona–French border

This paper evaluates the accessibility impact of the future Madrid–Barcelona–French border high-speed line. Accessibility impact of the new infrastructure is measured by means of three indicators: weighted average travel times, economic potential and daily accessibility. These indicators respond to different conceptualizations and offer complementary information about the issue accessibility. The results are quite different: very concentrated effects in the daily accessibility indicator, less concentrated in the economic potential one and more dispersal in the location indicator. The sign (polarizing/balancing) of these effects depend on the geographic scale: polarizing effects at the national level and balancing effects at both corridor and European levels are identified. A geographic information system (GIS) was used to carry out this study.