Antecedents and outcomes of restaurant employees’ food safety intervention behaviors

Restaurants are likely culprits of having foodborne illness outbreaks, causes of which are often linked to employees failing to control food threats during the flow of food. Research indicates that many food risks posed by restaurants could be thwarted if employees would intervene as threats are noticed. For unknown reasons, employees are not always motivated to reduced or eliminate threats when observing poor food safety behaviors, regardless of position, education, or experience in the industry.This study applies the elaboration likelihood model of persuasion (ELM) and protection motivation (PMT) theories to investigate employee reactions to food safety threats. Of keen interest was to identify employees of differing positions in the restaurant and to study how they react to food safety threats to either intervene, passively dismiss, or simply leave the location of the incident.     

Role of food neophilia in food market tourists’ motivational construct: The case of La Boqueria in Barcelona,Spain

In this paper we advocate the study of local food markets to explore fundamental issues about the relationship between these urban tourist attractions and visitors’ motivation and satisfaction. Based on a survey in La Boqueria Market in Barcelona, Spain, we test the direct effect of escape from routine, cultural experience, prestige, and food market involvement on satisfaction, and also the moderator role of food neophilia in this relationship. We conclude that tourists visiting food markets are motivated mainly by cultural experience and interaction with local producers, while food neophilia plays a significant moderator role.     

Effects of calorie information disclosure on consumers’ food choices at restaurants

Menu labeling is a provision in the Patient Protection and Affordable Care Act, but mandatory calorie information disclosure by restaurants is currently under consideration as a potential regulatory initiative to help curb excess calorie intake and encourage healthier food choices. There is much debate about the effectiveness of such legislation. The aim of this study was to examine the effect of calorie information disclosure on consumers’ food choices at restaurants. Results of an online experimental study using real menu boards suggest that the effect of calorie information disclosure interplays with perceived healthfulness of restaurants to jointly affect consumers’ food choices and underlying psychological processes. Upon exposure to calorie information, divergent food choice patterns at restaurants of varying levels of perceived healthfulness were observed. Theoretical and practical implications of the findings are discussed.     

Medical Tourism: Consumers’ Concerns Over Risk and Social Challenges

This paper studies factors that motivate an American’s decision to seek medical care outside the United States. Principal components analysis yielded three factors – risk, social-related, and vacation. We found that the middle-income earners and recipients of Medicare, the federal health insurance program for the elderly, are more motivated by risk-related factors to travel for care, but the middle-aged and older, and the married are more motivated by social-related factors to travel for care. Medical tourism has the potential to ease the strain on the healthcare systems of developed countries. How well it does this will depend on how policy makers address these factors.     

Antecedents and consequences of hotel customers’ psychological ownership

This study aims to broaden the current knowledge on the antecedents and consequences of customers’ psychological ownership (CPO) from new perspectives in the hotel context. Specifically, this study investigates how self-image congruity and functional congruity affect CPO through impression in memory based on self-congruity theory and also examines two types of customer engagement—customers’ social influence engagement and knowledge-sharing engagement—as new CPO outcomes. Using survey data collected from 433 Chinese hotel customers, this study finds that self-image congruity positively predicts CPO partially through impression in memory, whereas functional congruity positively influences CPO fully through impression in memory. Moreover, the findings indicate that CPO significantly drives customers’ social influence engagement and knowledge-sharing engagement. This study contributes theoretically to the CPO literature by further developing its linkages with congruity perceptions and customer engagement. Practical implications of the findings can help hotel managers effectively promote CPO and customer engagement.     

Consumers’ prestige-seeking behavior in premium food markets: Application of the theory of the leisure class

Premium food markets have emerged as a new form of foodservice establishment. They feature a unique eating and shopping experience that offers a wide variety of high-quality food in a sophisticated environment with distinctive consumer services. Based on the theory of the leisure class, this study explored how consumers’ prestige values influence their behavioral intentions, particularly their customer citizenship behavioral intention and revisit intentions, toward premium food markets. The study sample included customers who have shopped at premium food markets. Using a self-administered survey, 247 valid responses were obtained for analysis. The results showed the positive effects of prestige values on affective commitment and the positive influences of affective commitment on customer citizenship behavioral intention and revisit intention. This study significantly extends prestige-consumption knowledge in the foodservice and hospitality industries.     

Hospitality aesthetic labor management: Consumers’ and prospective employees’ perspectives of hospitality brands

This research addresses a critical phenomenon in the global hospitality industry: aesthetic labor management. The study examines how frontline service employees’ managed display of aesthetics influences consumers’ (Study 1) and prospective employees’ (Study 2) brand evaluations along with other behavioral responses. Study 1 revealed that consumers’ perceived aesthetic labor fit regarding employees’ static appearance and performative mannerisms can lead to positive brand evaluations and customer-based brand equity via the mechanism of conceptual fluency. Study 2 found, via the same mechanism, that prospective employees’ perceived aesthetic labor fit of performative mannerisms—but not static appearance—can lead to positive brand evaluations, perceived value fit with the organization, and intentions to join the organization. Theoretical implications, practical recommendations, study limitations, and suggestions for future research are provided on the basis of these findings.     

Consumers’ pro-environmental behavior and the underlying motivations: A comparison between household and hotel settings

The present study made a comparison of pro-environmental behavior and the underlying motivations between household and hotel settings. Results of a survey research among 1185 participants showed a behavioral inconsistency between the two settings – participants reported a significantly higher level of pro-environmental behavior in a household setting. Furthermore, the study revealed that while normative motives are the dominant determinant of pro-environmental behavior in a household setting, hedonic motives are the strongest predictor of such behavior in a hotel setting. Theoretical and managerial implications of the inconsistencies in pro-environmental behavior and underlying motivations between the two settings are discussed.     

Understanding customers’ healthy food choices at casual dining restaurants: Using the Value–Attitude–Behavior model

This study examined how individual health values influence interest in healthy foods, positive outcome expectations, hedonic expectations, and behavior intentions. A total of 1188 valid questionnaires were collected from customers who had consumed healthy menu items at casual dining restaurants. The results indicated that health value was the key element that inspired customer interest in healthy eating and aroused hedonic and positive outcome expectations, which in turn enhanced intentions to purchase healthy food items. Restaurant managers are advised to establish creative marketing strategies to motivate customer interest in healthy menu items and emphasize benefits of their healthy food items. Future studies can extend the scope of research by examining differences in geographical areas or demographic profiles.     

Distinction and omnivorousness in tourists’ food consumption

This study investigates tourists’ cultural tastes in food by applying the sociological theory of cultural distinction and omnivorousness. The consumption of food by Chinese tourists in their travels across Spain is analyzed, with the fieldwork being conducted in Spain. Semi-structured interview was used to collect data about tourists’ food tastes. The results show that distinctive and omnivorous tastes in food coexist, but differently across tourist groups. Snobbish tourists regarded exotic food as distinctive and legitimate, and undervalued familiar food. Omnivorous tourists held a more equal and inclusive attitude towards both exotic and familiar foods. The omnivorous tourists’ openness to familiar food involved many utilitarian purposes. The research results have implications for future research on cultural tastes of tourist class, and destination marketing and management.     

Tourism students’ motivational orientations: the case of Vietnam

The availability of skilled labor and institutions of higher education that can contribute to human capacity building are prerequisites for tourism-dependent nations like Vietnam. The exploration of students’ motivations is one way in which the role of institutions of higher education in capacity building and tourism development can be further understood. This research explores students’ motivational orientations related to enrollment in tourism degree programs in Vietnam. Three key categories emerged: enthusiasm for travel and tourism; employment; and contribution to national industry. The findings are linked to the basic psychological needs of self-determination theory, namely autonomy, competence, and relatedness.     

Antecedents and outcomes of consumers’ confusion in the online tourism domain

From information recipient’s perspective, this paper proposes a research model examining the antecedents and outcomes of online tourism information confusion faced by consumers. Three individual characteristics that are likely to influence information receivers processing capabilities are included as antecedents of information confusion, while five confusion reduction strategies derived from consumer confusion literature are regarded as the outcomes of information confusion. Data for this study were collected from 427 tourism website users and proposed hypotheses were tested utilizing structural equation modeling and regression analysis. Findings of this study provide important managerial implications for online tourism marketers.     

Wine Tourists’ Destination Region Brand Image Perception and Antecedents: Conceptualization of a Winescape Framework

This study conceptualizes the winescape framework using a wine region's image as perceived by wine tourists, in the process integrating grounded theory, namely servicescape, destination choice, and place-based marketing theories. Using an a priori approach, it identifies the winescape construct in a framework of eight dimensions within the wine tourism environment in a study with 996 respondents in a well-known Canadian wine region. The most important dimension of the winescape is the region's natural beauty/setting (landscape). Other high impact characteristics are the service staff and friendly local people, overall ambience and the diversity of wine estates. The dynamic of first-time and repeat visitation plays a key role in visitors’ wine tourism behavior and their perception of the winescape. The decision to engage in wine tourism is generally impulsive, even spurious, and the motivations guiding the visitors’ behavior predominantly hedonic in nature.     

Antecedents and consequences of employees’ job stress in a foodservice industry: Focused on emotional labor and turnover intent

The purpose of this study is to understand the interrelationships among employees’ emotional labor, emotional dissonance, job stress, and turnover intent in the foodservice industry. The study was administered to 338 family-style restaurant employees. The results showed that employees’ emotional labor was positively associated with emotional dissonance, job stress, and turnover intent. However, employees’ emotional dissonance did not have a significant, direct impact on turnover intent. In addition, employees’ job stress was positively associated with turnover intent.     

Self-efficacy and sustainable rural tourism development: local communities’ perspectives from Kuching,Sarawak

The future of the tourism industry is dependent on local communities’ ability to develop and sustain tourism developments, especially in sensitive rural areas. But there is limited research on this topic to guide tourism authorities and governments. In particular, few studies have studied sustainable rural tourism development from the perspective of the local communities. Therefore, this study examines local communities’ views on their capability to achieve sustainable rural tourism development in selected rural areas in Kuching, Sarawak. Questionnaires were distributed to the local communities residing at three rural tourism destinations in Kuching, Sarawak. Interestingly, the results indicated that local communities’ self-efficacy has a positive relationship with social, cultural, economic, and environmental sustainability. Hence, this study offers theoretical and practical contributions to sustainable rural tourism development literature and the tourism industry.     

Same but Different: Chinese-American and Mainland Chinese Consumers’ Perceptions of and Behavior in a Service Failure Situation

Going beyond the traditional East/West consumer differentiation in studying service failure, this article examined the impact of acculturation, together with ethnicity of service staff and origin of a hotel brand on consumers’ perceptions and behavioral responses. The research drew on four focus groups conducted in Beijing with 34 participants, followed by an experiment for which data were collected from 451 Chinese-Americans and 464 Mainland Chinese. Results showed significant differences in perceptions and behavioral responses following a service failure between Chinese-Americans and Mainland Chinese, and among Chinese-Americans with different acculturation strategies. Implications of study findings and directions for future research are discussed.     

Determinants of consumers’ choices in hotel online searches: A comparison of consideration and booking stages

Using a stated choice experiment, this study uncovers how hotel review- and price-related attributes affect consumers’ formation of consideration sets and hotel bookings based on online search results alongside a two-stage model of consideration and choice. Empirical findings indicate that consumers’ evaluations of certain attributes vary across these stages. During the consideration stage, the listed hotel price, promotional discount, overall rating, review volume, and booking popularity are significant attributes for prospective guests, whereas price disparities across websites are not. Insignificant interaction effects among these determinants imply that in this stage, consumers employ fast-frugal heuristics and a noncompensatory strategy. During the booking stage, listed price, promotional discount, overall rating, and review volume inform consumers’ booking decisions. Furthermore, the interaction effects point to consumers’ adoption of a compensatory strategy in making a final booking decision. Finally, this study concludes with implications for hotel pricing and system optimization of online platforms.     

Exploring tourists’ soundscape emotion and its impact on sustainable tourism development

Despite the long-standing appeal for tourism researchers to pay more attention to the effects of soundscape, there remains a serious lack of in-depth studies on the topic. Drawing on moderating effects of tourists’ soundscape emotion, this study examines certain determinants of tourists’ pro-environmental behaviour. Kulangsu was used as a source of empirical data for its abundant soundscape resources. The results revealed the explicit connections of human-environmental relationships to pro-environmental behaviour. All the paths are more significant when grouped with positive soundscape emotions than with their negative counterparts. This demonstrates the importance of soundscape to promote sustainable development in tourist destinations.     

Australian indigenous tourism policy: practical and sustainable policies?

This paper reviews the development of Australia's policies for indigenous tourism and analyses those policies for their sustainable tourism content. It notes that in Australia, tourism is increasingly seen as an instrument for sustaining indigenous communities, many of whom look to tourism for a better future. Growing intervention from Australian federal and, more recently, State/Territory governments has sought to create tourism policies to facilitate market growth and product development in the indigenous sector. Yet the effectiveness and appropriateness of these policies, particularly in terms of a sustainable approach to development, has been questioned. A qualitative study of Australian State/Territory governments' policy for indigenous tourism examines the extent to which sustainable development principles are addressed. The results revealed that 32 of the 35 analysed policies demonstrated “sustainability rhetoric” that lacked the rigour and depth to realise any legitimate moves towards achieving sustainable tourism development for indigenous peoples. Based on the study's findings, this paper recommends that there cannot be a “one size fits all” framework for indigenous tourism development to suit all circumstances. Policies need to draw upon indigenous diversity and, in a consistent, collaborative, coordinated and integrated manner, provide the mechanisms and capacity-building to facilitate long-term sustainable indigenous tourism.