Impacts of festivals and events on residents’ well-being

This study investigated how residents’ participation in local festivals may influence their subjective-well-being and their quality of life. Using data collected from local attendees of a film festival, this study examined the relationship between socio-cultural impacts of a festival and subjective well-being of local residents. Findings revealed that while community benefits and cultural/educational benefits are positive predictors of subjective well-being of residents, quality life concerns were found to have negative impact on the well-being of residents. Findings also revealed no significant relationship between community resource concerns and subjective well-being of residents.     

Summer olympic tourist market — learning from the past

Despite their potential for raising a host city's tourism profile and contributing to a general increase in tourism receipts, the recent summer Olympic Games have proved largely financially unsuccessful for the cities concerned. In this article, the authors discuss the results of the study of Olympic tourist behaviour at the last six Games. After examining the factors that both encouraged and discouraged visitors, and looking at their preferences once arrived, they draw some general conclusions about the way future Olympic Games should be marketed.     

Whose festival is it anyway? Analysis of festival stakeholder power,legitimacy, urgency,and the sustainability of local festivals

Abstract

The sustenance and institutionalization of local festivals hinge on the extent to which various stakeholders work together effectively. While all stakeholder relationships matter in this respect, research has often failed to focus on the various relationships between all stakeholders involved. This study uses the tenets of stakeholder theory (power, urgency, and legitimacy) to examine the differences between stakeholders in local festivals. It is based on a questionnaire survey of 1,092 festival stakeholders from eight groups in six local festivals in Ghana. The results indicate that festival organizers have the highest level of power, urgency, and legitimacy. The results also reveal varying levels of power, urgency, and legitimacy between government authorities, sponsors, vendors, volunteers, visitors, and the media. Given these differences, festival committees need to give the right priority each stakeholder group and properly respond to each based on their relationship with other stakeholders. Groups such as vendors with low legitimacy need to be actively included in planning committees and decision-making regarding the festivals. The involvement of the regional tourism offices, which is lacking, will help in providing training to festival organizers and other stakeholders in order to institutionalize the festivals.     

Drivers and consequences of sustainability committee existence? Evidence from the hospitality and tourism industry

This study's objective is twofold: (1) to investigate whether board characteristics predict the existence of a sustainability committee, and (2) to examine whether the establishment of sustainability committees stimulates sustainability reporting, external assurance, and the adoption of the Global Reporting Initiative (GRI) framework in hospitality and tourism (H&T) firms. For this purpose, the data was derived from the Thomson Reuters Eikon database for publicly traded H&T firms from 2013 to 2018. The results indicate that while board size is a significant predictor of sustainability committee establishment, female and independent directors are not. Furthermore, the H&T firms with a sustainability committee are more likely to issue a sustainability report, to get an independent assurance statement on sustainability reporting, and to follow GRI guidelines in configuring sustainability report content and structure. Overall, the results suggest important implications to help H&T firms achieve sustainable goals and to design their boards accordingly.     

The choice between business travel and video conferencing after COVID-19 – Insights from a choice experiment among frequent travelers

COVID-19 has accelerated the substitution of videoconferencing for business travel. However, little research exists about the decision-making behavior of business travelers considering virtual alternatives. We fill this gap by reconceptualizing the decision-making process and investigating the fundamental choice between face-to-face (FtF) and virtual communication (VC) using an adaptive choice-based conjoint analysis. We argue that the process of decision making of business travelers is distinct to that of leisure travelers, as the fundamental decision between FtF and VC occurs prior to subsequent travel decisions. We show that the purpose of the meeting, the character of the message, and the location of the meeting are the decision attributes of greatest importance. Using a novel methodology we present a holistic decision model that increases the theoretical understanding of business traveler decision-making and provide practitioners with comprehensive insights relevant to travel policy development, and executives in the business travel market with guidance with management decisions.     

Insights into managers’ response behavior: Priority and effort

Managerial response plays an important role in bridging customers and hotel managers in the online environment. Extant studies have examined the effect of managerial response on online reputation, customer satisfaction, and customer revisits, among others. However, the actual response behavior of managers to customer reviews remains unclear. To address this research gap, we collect data from a leading travel website and empirically analyze the response priority and effort of managers. Findings show that managers have preferences in their responses. (1) Managers prioritize digest, negative, and long reviews when responding to customers. The probability of managerial responses to digest reviews is 1.9 times that of general reviews. (2) Managers also exert additional effort when responding to such reviews. A one-score decrease in customer review leads to an approximately 17-word increase in managerial response. This study concludes by presenting the theoretical and managerial implications of these findings.     

How do senior managers influence experience innovation? Insights from a hospitality marketplace

Pine and Gilmore garnered attention from both academics and practitioners when they introduced the experience economy paradigm (1998). Central to the authors’ work is the notion that experiences are distinct economic offerings – differentiated, co-created, and memorable – requiring continuous innovation to meet the needs of increasingly demanding and savvy consumers. The purpose of this study was to build upon the work of innovation researchers in business by examining innovation in an understudied context; the goal was to provide a back of the house view of innovation in organizations whose main economic offering is an experience. An exploratory sequential mixed methods study was conducted to examine the ways senior managers influence innovation at the business unit level and to test the relationships between specific leadership practices and innovation performance. Findings from executives in four segments of a hospitality marketplace suggest three organizational capacities – Connect, Energize, Refresh – are associated with continuous innovation of memorable experiences.     

Women's leisure: divergence,reconceptualization and change — the case of the Netherlands

This paper consists of two sections. In the first, theoretical, section I explore the questions of divergence and reconceptualization of women's leisure with notions derived from Giddens's structuration theory. In the second section these theoretical notions are used to structure empirical findings from the Netherlands. This results in three different types of women's leisure. The traditional family type has a long history, while the modern family type and the individualistic type are rather new. Each type can be characterised by a specific division of leisure into own time, leisured caring time and leisured labour time and by a specific time-space behaviour. Both the modern family type and the individualistic type are strongly related to women's growing participation in the labour market, which for the former type goes hand-in-hand with an unequal gender division of work. The expectation is that, rather than the individualistic type, the modern family type will become most widespread in the Netherlands and that therefore unequal gender relations in the labour, caring and leisure domain will endure.     

Social impacts of music festivals: Does culture impact locals' attitude toward events in Serbia and Hungary?

There is growing interest among academics in examining the impacts of festivals on host communities. This paper constitutes novel research in that it applies the Festival Social Impact Attitude Scale (FSIAS) to two large-scale music festivals of Exit (Serbia) and Sziget (Hungary). Furthermore, it explores the moderating effect of Hofstede's national cultural dimensions on residents' perception of the impacts of these festivals on their communities. The study identifies the underlying dimensions of their social impacts and reveals how the cultural dimensions of the two different nations relate to resident perception of the impacts of the festivals. The results reveal a six-factorial substructure that represents two main (positive and negative) dimensions of large-scale music festivals and suggests that national culture significantly influences local perception of festival impacts on communities. The study concludes with the theoretical and practical implications of the study and advances future lines of research.     

Age stereotypes and the job suitability of older workers from hotel managers’ perspectives

This study explored hotel managers’ views of older workers and the underlying mechanism of their appraisal of older workers’ job suitability. A qualitative research approach was adopted: in-depth interviews were conducted with 20 hotel managers in Hong Kong. Analysis of the hotel managers’ responses revealed that age stereotypes influenced their perceptions of the suitability of certain jobs for older workers. The study contributes to the hospitality literature by developing a novel version of the cognitive framework of prototype matching to examine hotel managers’ perceptions of job suitability according to age. It offers examples of age-typed jobs in the hotel industry and suggests human resource practices to reduce age stereotypes and age-related discrimination in the hotel workplace.     

Sustainability and the authentic experience. Harnessing brand heritage – a study from Japan

This paper explores the influence of the formative brand heritage construct on perceived authenticity at repaired/reconstructed heritage sites, understood in relation to the Japanese practice of kintsugi (金継ぎ), thereby extending Kolar and Zabkar's consumer-based model of authenticity. It notes that variations of kintsugi occur in architectural heritage conservation worldwide. We establish relationships between brand heritage, cultural motivations, perceptions of authenticity, relational value, and consumer commitment, based on questioning 768 visitors to repaired and reconstructed Japanese heritage sites. Analysis using partial least squares found consumer preconceptions of brand heritage stimulating increased perceptions of authenticity at sites of limited historical provenance, thereby increasing visitor commitment to visiting. Heritage managers should use marketing strategies that effectively communicate a site's brand heritage prior to, during, and after the tourist experience. Even where the material components of the site are entirely reconstructed, this can lead to relational value, and improved consumer commitment. In sustainability terms, holistic brand marketing can increase site revenue, help conservation maintenance and, by increasing repeat visits, reduce footfall damage at other “unreconstructed” sites. Practical implications include better artefact and information presentation, ensuring synergy between site experiences and its purported values, especially through tour guide narratives and interpretation.     

The view from inside the 'simulacrum‘: visitors’ tales from the set of Coronation Street

The social significance of visits to television and film locations has been little studied. This article concentrates on Granada Studios Tour (GST) - home of the external set of Coronation Street - and uses as its main source interviews with visitors to GST, conducted on site and in visitors' homes, to explore the complex significance of this site. Although sites such as GST have tended to be dismissed because of their ‘fictive’ status, a detailed examination of visitors’ experiences - in particular, their reactions to the Street set's status as an actual place of filming - suggests a more interesting picture. Visiting the Street set connects viewers to the ‘world of television’, a connection examined from a number of different perspectives: ‘aura’ (in Walter Benjamin's sense), social memory and symbolic reversals, pilgrimage and ritual place. The analysis of GST and the Street set as ‘ritual places’ draws in particular on the work of the anthropologist Jonathan Smith. It develops from the way the set connects two places and two worlds organized in a symbolic hierarchy: the ‘ordinary world’ of viewers and the ‘media world’. Such worlds are, largely, social constructions, but they are the basis of GST's particular ‘power of place’. The conclusion connects this analysis to Lash and Urry's recent (1994) analysis of the ‘resubjectivization of space’ in contemporary travel and reflexivity.     

A Study of Impacts—Cruise Tourism and the South West of England

Abstract

This study draws upon research carried out in 2003, which had the primary purpose of examining the perceived social impacts associated with increased levels of cruise tourism for a major port of call in the South West of England. A survey approach was employed focusing on the town of Falmouth in Cornwall. Data were collected from residents using email and face-to-face street surveys. The results suggest that there is a predominantly positive view of cruise tourism in Falmouth, in respect of perceived impacts. In addition, there is clear recognition within the research population that growth has resulted in an increase in job opportunities, produced financial benefits and led to the development of increased tourist attractions and facilities. There was little to no evidence in the results of negative impacts, including such events as increased levels of crime and overcrowding that are often associated with increased tourism to a destination. The results provide interesting prompts for further research.     

Hosting in turbulent times: Hoteliers’ perceptions and strategies to recover from the Covid-19 pandemic

This research examines hoteliers’ perceptions and strategies in light of the Covid-19 pandemic and their predictions about an uncertain industry that has shifted attention to safety and hygiene concerns to regain guests’ trust. A cross-sectional study comprised of four assessments with hoteliers worldwide (N_{study 1} = 144; N_study2 = 100; N_study3 = 97; N_study4 = 66) was conducted between April and June 2020. Hoteliers’ forecasts and operating procedures were assessed in light of crisis management, providing important insights for researchers and the hotel industry. Remarkably, most of the hoteliers predict that the crisis is recoverable and believe that sales revenue will reach 2019 levels in 2021. They have implemented extraordinary recovery measures to make up for the loss of revenue caused by the crisis. From special health and safety protocols to long-term vouchers to promote reservations, strategic efforts to recover from the pandemic are ongoing.     

Indigenous and democratic decision-making: issues from community-based ecotourism in the Boumā National Heritage Park,Fiji

Participatory development literature involving community-based ecotourism management (CBEM) has only recently addressed issues pertaining to indigenous governance and decision-making systems. This paper contributes to sustainable tourism by presenting local decision-making practices and issues arising from the perspective of the members of one village in the Boumā National Heritage Park, Fiji. It shows that introduced democratic decision-making systems may not contribute to political empowerment in CBEM and can cause difficult situations. It is argued that greater attention to local systems of governance is required if tourism practitioners are to fully understand decision-making and participation in CBEM. The paper also offers a culturally appropriate methodology that may produce more meaningful outcomes for sustainable tourism research in indigenous Fijian contexts, and in other contexts worldwide. It argues that levels of empowerment should not just be treated as the outcome but as a part of the process of tourism development. It explores the core Fijian cultural concept of vanua as a way of life, involving interrelated social, ecological and spiritual elements. An emic perspective utilising informal talanoa (discussions) is used and examined, along with the roles of kin groups, village spokesmen and clan systems, and their relationship with western business decision-making practices.     

Can Ecotourism Interpretation Really Lead to Pro-Conservation Knowledge,Attitudes and Behaviour? Evidence from the Galapagos Islands

Proponents of ecotourism within protected areas believe that tour design and interpretation can help mitigate the negative impacts of tourism, human and environmental, and build an educated and motivated constituency that supports environmental conservation and social improvements. However, ecotourism's claims to achieve those objectives are largely untested, and linkages between tourism's operational characteristics and positive changes in tourists” environmental knowledge, attitudes and behaviours are largely unexplored. This exploratory research investigated the efforts of one Galapagos National Park tour operator to explore whether a well-conceived interpretation/ecotourism product could influence tourists” educational outcomes and support of environmental conservation. Results suggest that well-designed and delivered interpretation during the ecotourism experience can increase knowledge of the host-protected area, supportive attitudes towards resource management issues facing the host-protected area, general environmental behavioural intentions and philanthropic support of conservation.