An application of tourism carrying capacity assessment at two Italian cultural heritage sites

If not properly managed or organized, tourist flows can constitute a risk for conserving cultural heritage sites. It may therefore be important to estimate the maximum capacity a visitor site can receive without compromising its heritage integrity or visitors’ experiences. This research note formulates a comprehensive methodology to assess the carrying capacity of cultural heritage sites as a way of providing technical support for cultural development and tourism management policies. This approach proposes a combination of qualitative and quantitative indicators to assess tourist flows at a site, how tourists affect conservation and how the property itself shapes and conditions the visitor experience. This how-to study underscores the management system and suggests guidelines to improve the tourism product without generating negative impacts on the built heritage. Two museum case studies are highlighted – the National Museum of the arts of the XXI Century, in Rome and the National Gallery of Marche (Palazzo Ducale, in Urbino).     

Professional travellers and tourist practices

This study analyses to what extent conventional tourism is part of the experience of professional visitors. Following the literature on mobilities, this paper assumes that leisure and work increasingly intermingle in time and space. Empirical work based on a survey of conference attendants in Barcelona confirms this stance, and invites to reframe professional life ‘in mobility’ as performed as part of a wider package of everyday activities. Public transport and mobile communication are analysed as facilitators of such convergence, highlighting how professional travel is situated in flexible spaces and flows. These findings provide insights for urban (tourism) policy, insofar as they demonstrate that planning for specialised spaces is not sufficient to reduce visitor pressure on the main tourist ‘sights’.     

Disorganised host community touristic-event spaces: revealing Rio’s fault lines at the 2016 Olympic Games

ABSTRACT

We investigate the live staging spatial-organisational requirements of the Rio 2016 Olympic Games, exploring the extent to which the project sequestrated, territorialised and commodified public space. Relatedly, we examine the role of new legal, regulatory and securitised event conditions in affording an effective and efficient ‘Olympic takeover’. We do this by drawing on i) official Rio 2016 planning documents, ii) observations of the live Olympic-city spatial effects, and iii) interviews with key informants. Findings reveal that Rio’s specially created Olympic event zones sought to transform visitor flows and circulations across the city, appropriating and regulating public space in-line with a desired tourist aesthetic. Rio’s public civic space became reimagined and controlled for commercial exploitation by Olympic sponsors, supporters and suppliers– facilitated by the creation of areas of exclusivity. And yet, we also reveal how the Rio Olympic city simultaneously emerged disorganised, open and fluid in places– a (temporary) break in the (neoliberal) economic logic we have come to expect. We argue that localised conditions affecting Rio afforded closer connectivity between event visitor economies and host communities. While these gains remain marginal and largely symbolic, they demonstrate that with effective planning, the Olympic host city need not only serve corporate interests.     

Tourists’ Experiences of Mindfulness in Dubai,United Arab Emirates (UAE)

Mindfulness is a relatively new theoretical area that has received little research focus. This is surprising, considering the wealth of benefits to individuals and businesses who adopt a mindful philosophy. The aim of this study was to reduce this gap in knowledge by attempting to understand how mindfulness affects tourists’ experiences while holidaying in a popular tourist destination, such as Dubai. Results suggested that mindfulness appears to occur indiscriminately and, almost, haphazardly. Empirical results of the study revealed that mindfulness was a likely occurrence regardless of visitor demographics, and that mindfulness would impact what visitors remembered and why.     

Japanese Visitors to Guam: Lessons from Experience

Abstract

Naisbitt (1994) notes that 60 percent of the world's radio broadcasts, 70 percent of the worlds' mail, 85 percent of international phone calls and 80 percent of computer data are in English (pp. 24-25). Perhaps a similar preponderance exists in tourism literature. But beyond this language orientation there is a “Western” orientation of thought regarding tourist behavior and culture that might influence survey design and research methodology. This may leave researchers less able to understand the heterogeneous Asian travelers that are traveling in increasing numbers. It is important to understand the culture of the sending country when analyzing tourist behavior and motivation. This paper illustrates how understanding Japanese culture enhances the development of survey instruments as well as the interpretation of survey results. Examples are taken from the quarterly visitor exit surveys conducted on the island of Guam, a U.S. territory that serves as one of the major short-haul destinations for Japanese travelers.     

Segmentation by visitor motivation in three Kenyan national reserves

This study addresses the needs of three national reserves in north central Kenya for developing a tourism strategy aimed at enhancing tourist opportunities at the reserves. In order to adequately address visitor needs, the reserve managers must first understand the motivations for different types of visitors. A factor-cluster approach was employed to identify visitor segment profiles based on their motivations for visiting the reserves. A principal components analysis of motivations revealed eight motivation factors, and three distinct visitor segments were identified using an ipsative clustering method. These segments included Escapists, Learners and Spiritualists. Understanding the differences in these visitor segments will help managers of the reserves better provide alternative activities and services to tourists. Management recommendations include providing scenic and expansive landscape viewing opportunities and developing a more competent and knowledgeable ranger corps capable of visitor education and outreach initiatives.     

A visitor flow management process for touristified archaeological sites

In recent decades the number of visitors to archaeological sites has increased exponentially. This increase has generated both negative and positive impacts. This article proposes a Visitor Flow Management Process (VFMP) that aims to minimize the negative impacts and enhance the benefits visitor flows can have in touristified archaeological sites. Although several proposals for visitor management frameworks exist for natural protected areas, for archaeological sites there are only isolated strategies and actions. Following a review of the literature on the visitor impacts and visitor management strategies implemented in 11 touristified archaeological sites around the world, 96 visitor management measures were identified, classified and synthesized into a three stage-process: (1) Restrict the number of visitors; (2) Redistribute visitor flows in time and space and (3) Interpret the archaeological site considering the mass influx of visitors. VFMP is a useful tool for heritage site managers dealing with mass tourism, whose implementation can contribute to reducing damage to heritage and enhancing the quality of the visitor experience.     

Visitor Motivational Factors and Level of Satisfaction in Wellness Tourism: Comparison Between First-Time Visitors and Repeat Visitors

This study aims to examine the differences between visitor motivations and satisfaction between first-time visitors and return visitors to a recreation wellness tourist attraction site in South Korea. Data were collected using a questionnaire at a national arboretum and 573 samples were used for analysis. The study discovered that first-time visitor motivations were composed of four factors: “relaxation and rest”, “novelty”, “self-exploration”, and “accessibility”. The return visitor motivations were “sightseeing and experience”, “convenience for touring”, “self-exploration”, and “accessibility”. The desired outcomes motivating the visitation and level of satisfaction were different between first-time and return visitors. The results contribute practical information to managers and marketers not only of the arboretum, but also of wellness tourist attractions to improve strategic visitor management in Korea and beyond. The study strategically applies the arboretum as a competitive resource in a wellness tourism industry with strategic segmentation of visitors.     

Heritage tours and trails on foot in Hong Kong: towards a typology that crosses the tourist-local divide

Hong Kong's retrocession to Chinese sovereignty in 1997 initiated intense interest in cultural heritage on the part of divergently positioned actors, including activists, the state, and entrepreneurs. Heritage walking tours have proliferated, providing a wide range of examples suitable for comparison. This article develops a typology of heritage trails and tours in order to consider how they are situated in relation to the tourist economy and local context. Theoretically it builds on insights in new walking studies and debates in tourism and heritage studies on the ‘tourist-local divide.’ The article relies on qualitative research conducted in Hong Kong, including participant observation and interviews, and a review of various secondary sources. The typology distinguishes between government-generated, market-oriented, and community-based heritage walks. Three key issues are discussed: the ways that tours and trails develop, how they engage with official and unofficial heritage places, and how they reference urban issues including state-led urban renewal and redevelopment. The article argues that, while walking in general is a format that is suited to both tourist and local visitor engagement, some trails and tours reinforce dominant narratives of heritage and urban space, while others challenge them.     

The impact of economic,social and environmental factors on trip satisfaction and the likelihood of visitors returning

Tourism is vital to the economy of many regions; however visitor numbers in some are stagnating. Using a novel approach, this case study of the Great Barrier Reef explores and quantifies risks to visitor numbers, utilising tourist survey data supplemented by objective data from secondary sources. Economic, social and environmental factors affecting trip satisfaction are identified, which itself is found to affect the likelihood of a tourist returning; the impact of changes on trip satisfaction and on repeat visits is then estimated. Linkages between tourism and other industries are clearly demonstrated; increased construction work, decreased water clarity and decreased perceptions of tourist safety are all estimated to significantly reduce likelihood of repeat visits and hence impact tourist revenues, placing the financial viability of the industry at risk. Future development within the region should be evaluated holistically, rather than industries such as tourism, construction, agriculture etc. each being developed in isolation.     

Mapping Cilento: Using geotagged social media data to characterize tourist flows in southern Italy

New sources of geotagged information derived from social media like Twitter show great promise for geographic research in tourism. This paper describes an approach to analyze geotagged social media data from Twitter to characterize spatial, temporal and demographic features of tourist flows in Cilento - a regional tourist attraction in southern Italy. It demonstrates how the analysis of geotagged social media data yields more detailed spatial, temporal and demographic information of tourist movements, in comparison to the current understanding of tourist flows in the region. The insights obtained from our case study illustrate the potential of the proposed methodology yet attention should be paid to biases in the data as well as methodological limitations when drawing conclusions from analytical results.     

Characterizing destination networks through mobility traces of international tourists — A case study using a nationwide mobile positioning dataset

This article demonstrates how large-scale tourist mobility data can be linked with network science approaches to better understand tourism destinations and their interactions. By analyzing a mobile positioning dataset that captures the nationality and movement patterns of foreign tourists to South Korea, we employ a few metrics to quantify the network properties of tourism destinations, aiming to reveal the collective dynamics of tourist movements and key differences across nationalities. According to the results, the number of inbound tourists to destinations follows a log-normal distribution, which indicates a notable heterogeneity of destination attractiveness. Although this finding holds across different nationalities, we find that tourists from different countries tended to visit different places in South Korea. A community detection algorithm partitions South Korea into several tourism regions, each covering a set of destinations that are closely connected by tourist flows. The implications for transportation development and regional tourism planning are discussed.     

Visitor (im)mobility,leisure consumption and mega-event impact: the territorialisation of Greenwich and small business exclusion at the London 2012 Olympics

Focusing on the London 2012 Olympics, we investigate the impact of mega-sport events’ spatial transformations on visitor mobility, local leisure consumption and resulting small business trade. Our case study draws on 43 in-depth interviews with local authorities, governmental and non-governmental project actors, and small-local leisure and visitor economy businesses (retail and hospitality) located at the heart of a ‘Host Event Zone’ in Greenwich, London. We supplement subjective accounts with a documentary analysis of policy reports, media, and archival material as the basis for our empirical analysis. Our findings reveal a major dichotomy between the ‘rhetoric’ of inclusion and local ‘realities’ of exclusion as security planning and spatial controls served to close off public spaces and local attractions: diverting visitor flows and leisure consumption towards official event sites, away from local businesses. We illustrate how such urban processes effectively render a vibrant business community invisible and visitors immobile to explore local community spaces during the live staging periods. We close with implications for event organisers, managers and policymakers focused on re-configuring the socio-spatial elements of Olympic organisation and re-direct and mobilise visitor economy flows towards more open civic and leisure spaces in the hope of better (re)distributing consumption into host communities.     

Augmented reality in the tourism industry: A multi-stakeholder analysis of museums

In places of tourist interest and attractions, such as museums, Augmented Reality (AR) is an emerging technology that enhances (through additional digital contents) and leverages visitor experience creating opportunities for an array of immediate and peripheral stakeholders. However, to achieve this, both researchers and managers need to better understand how to effectively co-create value through the involvement of different stakeholders and their interconnected relationships. Thus, we analysed three interrelated streams of literature (digital innovation, tourism management and stakeholder theory) and we developed a conceptual paper that sheds light on AR in museums. An in-depth analysis of the topic allowed us to develop theoretical propositions and applications on the subject, in particular from a multi-stakeholder perspective. Finally, our research proposes a preliminary conceptual model that highlights the need for the identification of the roles and interactions of museum's stakeholders towards a more digitalised museum experience through AR.     

Visitors’ satisfaction at managed tourist attractions in Northern Norway: Do on-site factors matter?

A plethora of research has studied the antecedents of visitor experience in destinations and tourist attractions. Few studies have systematically analyzed the discriminating effects of different types of on-site factors (presentation platform and support services) on tourist satisfaction at different attraction sites. To fill the gap, the current study examines whether and to what extent it is possible to identify some distinct sub-categories of on-site factors with discriminating effects on visitors’ perceptions and evaluations of the site, while taking into consideration the impact of attraction type and visitor type. The findings of a paper-and-pencil survey among 632 visitors at four attraction sites in Northern Norway suggest that visitor perceptions of presentation platform and support services differ significantly by attraction site and type of visit. Also, technological and oral/traditional presentation platforms have discriminating effects on visitor satisfaction among the four sites. The results offer some new research insights into the role of different presentation tools at visitor attractions. Several important practical implications for attraction managers and marketers to drive visitor satisfaction are also provided.     

Length of stay: Evidence from Santiago de Compostela

This paper analyses the determinants of length of stay, but does so taking into account whether the visitor is a tourist or a same-day visitor. Our empirical analysis focuses on Santiago de Compostela, a small tourist city in north-western Spain. We have conducted our analysis using five alternative Heckman selection models. This methodology allows us to distinguish between tourists and same-day visitors. The results allow for the identification of different visitor profiles. In this context, same-day visitors are typically young or retired individuals who travel for leisure reasons, whilst foreign visitors travelling for business or congress purposes are the most likely to have longer stays. In the light of these results, policy implications are then discussed.     

Sustaining the Physical and Social Dimensions of Wilderness Tourism: The Perceptual Approach to Wilderness Management in New Zealand

The dynamics of the tourism industry are well illustrated by the case of New Zealand's tourism development over the last decade. The number of international tourists visiting New Zealand has doubled in the last ten years to approximately 1.5 million annual visitors. Associated with this growth has been a significant shift in patterns of tourist demand. No longer do most tourists simply comply with established tourist routes linking the high profile scenic attractions. Rather tourists have demonstrated a preference for more independent and dispersed patterns of travel, including an increase in demand for settings that offer subjective qualities of wilderness experience. This poses a complex but intriguing management challenge. If wilderness recreation involves pristine natural settings in the complete absence of facility development and visitor management, then these resources are more prone to degradation so than any other natural tourism resources. This paper suggests that an understanding of tourist perceptions of wilderness is crucial to the management of wilderness tourism, and considers the application of the perceptual approach to wilderness tourism as a means of sustaining wilderness values while promoting the satisfaction of visitor expectations.     

Culinary tourism as living history: staging,tourist performance and perceptions of authenticity in a Thai cooking school

This study examined how a cooking school in Thailand acted as a site of living history in its staging and touristic experience of authenticity. The cooking school was one of the oldest, most visited and most comprehensively “staged” cooking schools in Bangkok. Research focused on understanding: (a) the nature of spatial and temporal staging of authenticity in the school, (b) tourists’ perceptions of authenticity and (c) parallels between the cooking school and living heritage sites. Findings showed that the cooking school was carefully designed to transport tourists from the heterogeneous tourist spaces of present-day Bangkok to the idealized, enclavic space of an imagined Thai culinary past. Tourists took on multiple roles, had rich sensory experiences, felt a sense of play and space–time transcendence, and revelled in close social relations with hosts and other tourists. These factors allowed them to experience multiple forms of both modernist and post-modernist authenticity. In its scenography, interpretative performance, narrative and rituals, the cooking school did indeed resemble a living history site. However, the school made no particular claim to expertise in Thai history, place or culinary culture, and tended more towards touristic entertainment, and less towards accurate historical and cultural visitor education.     

Third world tour landscapes

This paper focuses on landscapes experienced by tourists on package tours to India. It examines how structure and content of 13 package tours create landscape experiences for the mass tourist which have little coincidence with the experiential reality of India. In this case, package tours encapsulate the visitor in vehicles and hotels in isolation from authentic environmental stimuli. Tours also direct tourists toward northern cities at the expense of southern and rural culture realms. Modern urban settings overshadow traditional ones and itineraries stress monuments to the past over current, every-day events and activities. Thus the tourist on a package tour, although inside India, is rendered an outsider to Indianness.     

大陆居民赴台湾自由行旅游流网络分析及演化研究

随着人们旅游消费能力逐渐增强,对旅游品质的要求越来越高,自由行已经成为人们主要出游方式之一。文章以大陆居民赴台湾自由行为对象,采用数据挖掘技术采集我国最大旅游分享社区网站2009年以来的台湾自由行行程信息,构建了细粒度的旅游流有向网络,并使用社会网络理论进行分析。研究表明,该网络属于无标度网络,网络规模为2656,但平均路径只有4.3,网络密度较低,节点的度分布满足幂律分布,网络核心区与边缘区互动较少。按照时间顺序构建旅游流网络,研究网络的演化并分析其演化动力,发现网络规模、连接数量都与行程数量近似于比例增长,网络演化过程中新增加的节点优先链接网络中的明星节点。文章首次从网络演化的角度使用社会网络理论研究旅游流,丰富和拓展了旅游流研究内容。