The impact of perceived benefits and risks on current and desired levels of outsourcing: Hotel managers’ perspective

The purpose of this paper was to investigate the interactions between perceived benefits and risks of outsourcing and outsourcing adoption from the hoteliers’ perspective. Data were collected from 123 hotels in Egypt using a list of 32 hotel activities. Results revealed that managers’ perceived benefits of outsourcing had a direct positive effect on the current level of outsourcing, while indirect effects on the desired level of outsourcing. Interestingly, results confirmed the mediating role of current outsourcing between managers’ perceived benefits and the desired outsourcing. However, the perceived risks of outsourcing had a nonsignificant moderating effect. The findings provide implications for both theory and practice.     

Investigating the effect of message framing on event attendees’ engagement with advertisement promoting food waste reduction practices

This research aims to examine the optimal communication strategies to persuade event attendees to engage in food waste reduction (FWR) practices by utilizing the concepts of regulatory focus and reference points in advertising message framing. An online experiment study was conducted to investigate the interaction effects between regulatory focus (prevention- or promotion-focus) and reference points (self- or other-referencing) on consumers’ perceived intrinsic motives of event organizations’ green activities, their attitude toward the company’s FWR practices, and their behavioral intention toward participating in the company’s FWR practices as well as mediating effect of perceived intrinsic motives. Findings revealed a significant interaction effect between regulatory focus and reference points on persuasiveness of green appeals in the context of FWR practices. Mediation analysis revealed that the impact of regulatory focus message on behavioral intention is serially mediated via perceived intrinsic motives and attitude and this serial mediation effects vary in different reference points. Theoretical and managerial implications are discussed.     

Restaurant diners’ self-protective behavior in response to an epidemic crisis

This study is designed to conceptually propose and empirically examine a theoretical model for restaurant diners’ self-protective behavior in response to an epidemic crisis. Based on Weinstein's five-stage PAPM, a prospective model and a classification scheme for five corresponding types of self-protective behavior adopters are proposed in this study. By using ten-year longitudinal survey data provided by a timely research sample which was obtained from a multi-store restaurant's diner club members immediately after the peak period of the SARS outbreak in Taiwan, both theoretical and managerial applicability of the proposed stage-based model are empirically verified in this study. The results show that the type of self-protective behavior respondents adopted is significantly associated with their marital status and risk attitude toward the epidemic. Besides, respondents significantly advance their type of self-protective behavior adoption along successive epidemics from the SARS to avian influenza A(H7N9) in decade.     

Restaurant experiences triggering positive electronic word-of-mouth (eWOM) motivations

This study empirically examined which restaurant experiences trigger customers to engage in positive electronic word-of-mouth (eWOM), where the quality of restaurant service (food quality, service quality, atmosphere, and price fairness) is the antecedent of eWOM communication. The results of this study suggest that (1) restaurants’ food quality positively influences customers to spread positive eWOM, motivated by their desire to help the restaurant; (2) satisfactory restaurant experiences with service employees triggered positive eWOM, motivated by the need to help the restaurant or to express positive feelings; (3) a superior atmosphere in restaurants elicited positive eWOM motivated by a concern for others; and (4) price fairness in restaurants did not drive restaurant customers toward eWOM. Additionally, this study investigated sources of positive eWOM and types of eWOM media used among opinion leaders in the restaurant industry to enhance the practical implications of the study regarding online marketing. Because of the small number of opinion leaders in the study sample, specifying who the opinion leaders were (the source of eWOM) and the type of eWOM media the opinion leaders used had no effect. Further discussion and implications are provided in the text.     

The impact of prevention versus promotion hope on CSR activities

In order to benefit from CSR (corporate social responsibility) activities, companies need to adopt appropriate advertising strategies that can positively influence consumers’ purchase decisions while generating favorable attitudes toward the company. Advertising certain products or services triggers the feeling of hope and creates specific goals that consumers aim to achieve. In this study, we distinguish between two types of hope—promotion hope versus prevention hope, and examine their impact in the context of CSR. Results from an experimental study reveal that the impact of CSR activities on consumer attitudes and behavioral intentions depends on the type of hope. When the ad portrayed a message inducing prevention hope, an altruistic CSR activity was more effective than a strategic CSR activity. Conversely, the impact of the two CSR activities did not differ in the promotion ad context.     

Comparative assessment of structural equation modeling and multiple regression research methodologies: E-commerce context

Structural equation modeling (SEM) is a powerful statistical technique that establishes measurement models and structural models. On the other hand, multiple regression (MR) is considered a sophisticated and well-developed modeling approach to data analysis with a history of more than 100 years. This paper empirically compares SEM and MR by testing a model of commitment in a B-to-C e-commerce travel context, shedding light on applications of these two popular methods in tourism research. The findings indicate that only two significant relationships are justified by MR. In comparison, SEM results reveal more statistically significant relationships after the “best-fitting” measurement model with model D being the “best-fitting” model. The findings support some key empirical limitations of MR as a widely used statistical technique in the tourism research.     

Exploring Electronic Word-of-Mouth (eWOM) in The Consumer Purchase Decision-Making Process: The Case of Online Holidays – Evidence from United Kingdom (UK) Consumers

This study explores the role of electronic word-of-mouth (eWOM) in the consumer decision-making process when purchasing a holiday. Using an ethnographic approach, it explores the role of eWOM on consumers’ attitudes toward online reviews (eReviews) and their subsequent behavior. Across the consumer decision-making processes – information search, evaluation, and purchase – the study develops a conceptual framework with three eWOM dimensions: (1) motivation, (2) source, and (3) content. Findings explore the variations of eWOM’s influence across the decision-making stages with implications for theory and practice. The study further highlights implications for segmentation practices in the tourism industry.