The role of senior management in opportunity formation: Direct involvement or reactive selection?

Research Summary : Much research suggests that entrepreneurial opportunities in established firms result from bottom‐up initiative in a diverse workforce, senior management's main role in the entrepreneurial process is to select among opportunities generated in the bottom‐up process, and it should refrain from directly getting involved in this process. We develop an alternative and more active view of the role of senior management in the opportunity formation process in which senior management intervenes in the entrepreneurial process to resolve coordination and collaboration problems across initiatives and decide on resource allocation. We proffer rival hypotheses concerning the effect of such senior management involvement in the entrepreneurial process. Specifically, we hypothesize that the positive relations between bottom‐up initiative/employee diversity and opportunity formation are positively (negatively) moderated by such direct involvement by senior management. We examine these ideas using two matched data sources: a double‐respondent survey of CEOs and HR managers and employer–employee register data. We find support for the view that senior management involvement positively moderates the relations between bottom‐up processes/diversity and opportunity formation. Managerial Summary : What are the processes through which entrepreneurial opportunities emerge in established companies? Research has pointed to diversity and bottom‐up initiative, but our understanding is limited with respect to what senior managers should do to optimally promote entrepreneurship in such companies. In one view, senior management should keep a distance and limit their involvement to picking the best opportunities out of those they are presented with in the bottom‐up process. In contrast, we argue that given bottom‐up initiative in the context of a diverse workforce, senior management should play a more direct role in the entrepreneurial process. The reason is that senior‐management involvement at early stages of the opportunity formation process is required to handle the management challenges arising from diversity and bottom‐up initiative. Overall, our study suggests that firms that wish to seize the potential benefits (in terms of entrepreneurial opportunities) of having a more diverse workforce and more bottom‐up initiative need senior managers that directly engage in the entrepreneurial process.     

The structure-climate relationship in Korean organizations

Research using U.S. samples has demonstrated a significant relationship between organizational structure and organizational climate. Given recent developments in Korea, as well as the call to test organization theory and behavior concepts across cultures, this study analyzed the structure-climate relationship in large Korean organizations (N = 1,192 employees in 27 firms). Similar to U.S.-based results, it was found that lower levels of centralization and conflict in the Korean firms were associated with more positive employee perceptions of organizational climate. However, contrary to U.S.-based findings, greater formalization in the Korean firms also led to positive perceptions of climate. Interpretations of these findings are discussed and implications for future management practice offered.     

Motivational antecedents of leader-member exchange differentiation: Evidence from South Korea

Researchers have focused on the group-level leader-member exchange (LMX) differentiation in order to develop a more comprehensive view of within-group variability of LMX. Although the group-level LMX differentiation has been thought to have significant impacts on both individual and group outcomes, we know little about what makes leaders have differential relationships with their members. Drawing on both motives theory and interpersonal interaction theory, we examined the antecedents of LMX differentiation in a sample of 94 group leaders and 553 members of design companies in South Korea. Results indicated that whereas leaders high in affiliation motives had less differential relationships, leaders high in power motives had more differential relationships. We also found that the negative relationship between leaders’ affiliation motives and LMX differentiation was stronger when members’ affiliation and power motives were higher. Theoretical and practical implications are discussed.     

Role of quality management capabilities in developing market-based organisational learning capabilities: Case study evidence from four Indian business process outsourcing firms

Business-to-business marketing literature acknowledges the value firms, including business process outsourcing firms, realise through their supplier networks. Such value realisation is often possible through a dynamic exchange of complementary organisational capabilities between a firm and its network partners. However, little is known about how outsourcing firms develop these capabilities and thus realise value. This paper addresses an unexplored theoretical gap of developing market-based organisational learning capabilities in business process outsourcing firms. Using a capabilities lens, this study assesses the impact of quality management capabilities in developing market-based organisational learning capability. Findings from a case study of four business process outsourcing firms in India suggest that effective knowledge transfer, diffusion and the development of market-based organisational learning capabilities are contingent upon the strength of a firm's quality management capabilities. Implications for theory and practice are discussed.     

Managerial control and the limits to employee participation in retail work spaces: evidence from a UK IKEA store

This article contributes to labour process debates around managerial control and worker autonomy in the retail workplace. Through critical analysis of managerial strategies in the production of organisational space within an IKEA store, it explores how spatial design and practice shape managerial control and employee participation. Rather than the rhetoric of employee participation espoused by IKEA, our findings emphasise how managers use space to foster employee commitment to corporate objectives. While employees do exercise their own agency and spatial practice, their actions are moulded and constrained by dominant organisational structures and managerial strategies. As such, the article augments existing labour process research by developing new insights about how the spatial dimension shapes managerial control in retail workplaces. Although workers are far from the passive recipients of management decisions apparent in much labour process theory, their participation largely serves the strategic visions and spatial plans of their employer.     

The Determinants of Stock Option Compensation: Evidence from Finland

A new, long, and rich panel data set consisting of all Finnish publicly traded firms is used to study how firm characteristics and stock market developments influence the adoption and targeting of stock option compensation. Stock option adoption is found to be a procyclical phenomenon. Findings from firm‐level econometric analysis often corroborate those based on U.S. data, but important differences also emerge. Findings include: (i) firms with higher market value per employee are more likely to use stock option compensation; (ii) share returns from the past year affect the adoption of targeted stock options, but not broad‐based plans; (iii) our results are consistent with the hypothesis that selective and broad‐based plans arise as solutions to differing monitoring difficulties. Broad‐based schemes are observed when production is human capital‐intensive and employee performance is hard to monitor, while selective schemes are adopted when ownership is dispersed and therefore owners may have weak incentives to monitor management.     

Strategic HR functions and firm performance: The moderating effects of high-involvement work practices

Although the strategic human resource management literature has emphasized the value of the integration of human resource management into strategic management, the mechanism through which the strategic integration of HR functions contributes to the improvement of firm performance is relatively unknown. Assuming that HR strategies cannot be successfully implemented without employee support for and commitment to these strategies, this research focuses on high-involvement work practices, which allow employees to participate in management decisions as potential moderators of the integration of HR functions in strategic management and firm performance. Using a sample of 203 unionized Korean firms, this research found that the effects of a strategic HR function on firm performance were moderated by high-involvement work practices such as a pay-for-performance program, a career-development program, union participation in company strategy, and temporary worker benefits. The results suggest that a strategic HR function will not be successful without institutional mechanisms that foster employee involvement.     

The Determinants of Participatory Management

This paper analyses self-reported participatory management data from a survey of over 900 private-sector employees in Australia and New Zealand. We test for causal linkages between employee desires for participation, while distinguishing between participation at the shop-floor and at higher managerial levels. At higher levels, where there is a significant excess demand for participation, firms often respond to employee desires with formal programmes which in turn create de facto participation at this level. At the shop-floor level, employee desires are more often met through the informal provision of de facto participation. Participation also changes employee desires, with participation at higher levels increasing employee demands for it and participation at lower levels reducing demands for high-level participation. We conclude that shop-floor programmes may favour managerial interests while higher-level co-operative programmes may favour employee interests.     

Innovation communities: the role of networks of promotors in Open Innovation

Research on Open Innovation has increasingly emphasised the role of communities in creating, shaping and disseminating innovations. However, the comparability of many studies has been hampered by the lack of a precise definition of the community construct, and the research on Open Innovation has to date not been well connected to insights from research on the role of transformational leaders and the networking of champions and promotors across organisational boundaries. For this reason, this paper introduces a new construct of 'innovation communities' based on promotor theory, which it defines as 'networks of promotors'. It proposes a comprehensive concept of the quality of interaction in innovation communities, and presents findings of three case studies, which explore the role of promotors and networks of promotors in Open Innovation. The case studies reveal that such transformational leaders as promotors, and especially their close and informal co-operation across functional and organisational boundaries, play a key role in Open Innovation.     

R&D Project Termination Decisions: Processes, Communication, and Personnel Changes

The decision to terminate a project can demoralize project managers and team members, and increase concerns about job security. For these reasons, managers tend to delay project termination decisions. However, delaying project termination diverts scarce R&D resources from higher potential projects. Ramaiya Balachandra, Klaus K. Brockhoff, and Alan W. Pearson describe the results of a study that explores the manner in which managers inform staff of the decision to terminate or continue a project. Survey respondents are the highest ranking R&D managers in 78 large German, British, and U.S. companies. Respondents were asked to describe the procedures they use for monitoring R&D projects and deciding whether to continue a project. Underlying this research is the belief that more effective management of these processes can improve project team effectiveness, employee relations, and morale. All survey respondents use project monitoring procedures. Most use formal procedures, often supplemented with informal procedures. More than one person usually monitors projects. Project managers, their immediate superiors, and project staff typically have these responsibilities, but respondents also indicate that marketing managers often monitor projects. Compared to U.S. companies, European firms typically involve fewer people in project monitoring. U.S. firms involve more non-R&D personnel in these tasks. Most firms focus on monitoring such variables as time, technical success, and probability of technical success. Staff motivation is the least used monitoring variable. Cost control was mentioned more frequently by German respondents than by respondents from other countries. Decisions regarding the fate of a project usually come from individuals not directly involved with the project. Termination decisions are typically communicated in writing; no respondents use staff meetings to relate such decisions. Following the decision to terminate a project, management faces the difficult task of finding suitable jobs for project team members. Rather than assign an entire team to a new project, management typically disbands a team and assigns its members to other teams. The inherently uneven progress of R&D projects complicates these scheduling problems, and thus compounds the career uncertainty caused by project termination decisions.     

Participative Bureaucracy and Productivity in the Machined Products Sector

In a participative bureaucracy, group-based employee participation mechanisms provide opportunities to reexamine old routines and to take advantage of informal shortcuts that employees have worked out on their own. Instead of proving to be dinosaurs, older and larger bureaucratically structured organizations are demonstrating a capability for adaptation and change and achieving new productivity advantages through such participative structures. For small firms, a participative bureaucracy is complementary to the productive use of information technology in the machining process.     

The strategic impetus for social network ties: reconstituting broken ceo friendship ties

Research on organization–environment relations has focused primarily on formal linkages between organizations such as board interlock ties as a strategy for managing resource dependence. This study examines whether top corporate executives may maintain more informal ties to executives of other firms in order to manage uncertainty arising from resource dependence. Our point of departure is prior research on boards of directors that has examined whether so‐called ‘broken board ties’ (i.e., ties that are disrupted due to executive turnover) tend to be reconstituted, and whether resource dependence explains the likelihood of reconstitution. These studies have generally provided little evidence that corporate board ties are used to manage resource dependence. We draw from theory and research on social embeddedness and friendship to suggest that, as a strategy for managing dependence, the maintenance of friendship ties between top executives provides benefits that are comparable to the supposed benefits of board cooptation, while imposing fewer constraints on the organization. Our theory leads to the contention that, despite limited prior evidence that resource dependence determines the formation of formal board ties, corporate leaders may nevertheless reconstitute informal (i.e., friendship) ties to leaders of other firms that have the power to constrain their firms' access to needed resources when those ties have been disrupted (e.g., due to turnover of the CEO's friend). We test our hypotheses with a unique dataset that includes survey data from U.S. corporate leaders collected at two points in time, thus permitting an assessment of whether top executives reconstitute broken social ties to leaders of other firms, and whether various sources of resource dependence predict the likelihood of reconstitution. We discuss implications for strategic perspectives on inter‐organizational relations and the sociological literature on embeddedness. Copyright © 2006 John Wiley & Sons, Ltd.     

The effects of participatory programmes on productivity in selected multinational organisations

This study examines the potential for increasing productivity through the use of participatory programmes in multinational organisations in Saudi Arabia. Three hundred and forty middle managers selected randomly from 100 Saudi Arabian based multinational companies were surveyed. From a total response of 236, 184 usable questionnaires were obtained. Two published, validated instruments on organisational characteristics were used in the study. The findings show that by using participatory programmes and activities, such as team-building and employee participation in decision making and problem solving often increase organisational productivity. Sixty two percent of the respondents expressed an over-whelming support for participative group management system rather than other management approaches.Parts of this paper were presented at the 1988 Southwestern Academy of International Business meeting, November 2–5, 1988.     

High‐Involvement Work Practices and the Opportunities for Promotion in the Organization

Using the linked employer–employee component from the National Employer Survey, I examine the effect of employees’ participation in high‐involvement work practices (HIWP) on their opportunities for promotion within the organization. I find participation in HIWP to be positively related to promotion opportunities for individuals, especially for those in lower hierarchical levels and for the supervisors of these levels. In part, these findings can be explained by the new skills acquired while participating in these practices through formal training and informal on‐the‐job learning, and by the use of promotions as an incentive mechanism to motivate workers to engage in HIWP.     

Close relationship with the supervisor may impede employee creativity by suppressing vertical task conflict

Leader‐member exchange as a form of supportive leadership is expected to foster employee creativity. However, empirical evidence suggested this relationship is complex. This study attempts to address this complexity by proposing and testing a curvilinear mechanism, which attenuates the overall positive effect of LMX on creativity by transmitting a curvilinear indirect effect via vertical task conflict. Results drawn from a sample of 276 supervisor–subordinate dyads provided support for the hypothesized curvilinear indirect effect. Specifically, LMX was found to negatively influence employee creativity by suppressing vertical task conflict for subordinates in high‐quality LMX relationships, while the indirect effect was not significant for subordinates in low‐quality LMX relationships.     

The Spirituality of Innovation: Learning from Stories

Sooner or later, most established companies face a mid-life crisis. Just like many people, these companies somehow lose the drive, the excitement, and the enthusiasm of their youth. Rather than continue to push the envelope, these companies focus on their core competencies and try to maintain order through a proliferation of policies and procedures. On the other hand, some companies (and some people) manage to sustain their innovative, entrepreneurial spirit. A handful of mature companies somehow maintain an environment in which employees continually generate added value for customers and the company alike. How do they do it? How do these mature companies continue to foster invention and innovation? Recognizing that stagnation and decline are not faits accomplis for all companies, Karen Anne Zien and a cross-functional team conducted in-depth interviews at several highly innovative firms. The interviewees provided insight into the culture, the characteristics, and the principles that set these companies apart from the competition. Perhaps the greatest insight comes from the stories these people tell. These war stories—the corporate myths and legends—provide a simple means for communicating and reinforcing the shared values that distinguish these companies. For example, a manager's recollection of Hewlett-Packard's effort to develop a pen plotter (and in particular, Bill Hewlett's role in this development) demonstrates that innovation is a companywide activity that requires the active, ongoing involvement of leaders at the highest levels of the organization. Senior people in these innovative companies foster a sense of community and common purpose and thus create an environment that encourages employees to explore new ideas and, if necessary, break the old rules. Through both formal and informal means, these companies also encourage frequent interaction between technical and marketing people. Corporate leaders energize these mature, but still innovative, companies, by providing context and communicating a dynamic vision. Storytelling offers a particularly evocative medium for articulating this vision. Rather than bore newcomers with hoary tales of the good old days, however, the most effective leaders continually reshape these stories to offer fresh insights, uncover new challenges, and reinforce the notion that every employee can and should contribute their full potential.     

The Relationships of Informal High Performance Work Practices to Job Satisfaction and Workplace Profitability

Recent empirical evidence reveals considerable divergence between management reports and employee reports regarding organizational high performance work practices (HPWPs). This divergence implies that employees may not participate in some HPWPs that are formally present in their organizations, but also, that employees may participate in HPWPs that are not formally present in their organizations. In this study, we examine the implication of the latter case (i.e., employee participation in “informal” HPWPs) for employee‐level and organization‐level outcomes. Our analyses, using data from the Statistics Canada Workplace and Employee Survey, suggest that employee participation in informal HPWPs is associated with enhanced job satisfaction and workplace profitability in a similar way as employee participation in formal HPWPs is associated with these outcomes.     

Networks and innovation: sustainable technologies in Scottish social housing

The process of innovation often involves the participation of several firms and organisations in a network. This paper improves our understanding of the role of inter-organisational relations in such networks. It assesses how sustainable technologies in the Scottish social housing sector are introduced and diffused. Drawing on detailed interviews, the paper shows that despite policy initiatives by the National Housing Agency to encourage sustainable technologies and processes, a number of factors related to the organisational structure of the construction industry militate against the achievement of this objective. The different aims of the parties involved in the construction chain may not be easily reconciled and traditional approaches to construction may reinforce these differences, hindering efforts to introduce innovation.     

Organisational determinants of employee turnover for multinational companies in Asia

High employee turnover rates among multinational companies (MNCs) in Asia have become an organisational issue, which cannot be sufficiently addressed at the individual level. In this paper, we examine the issue of employee turnover at the organisational level. A group of organisational variables (e.g., training, size, age, industry, percentage of expatriate managers and headquarters’ national base) were tested, using a sample of 529 MNCs in six Asian countries. The standard multiple regressions show that training, size, the length of operation in local subsidiary and nature of industry are significantly related to turnover. An effect of the percentage of expatriate managers present in the local subsidiary on employee turnover appears to be moderate. These results fill a research gap by identifying organisational variables (as opposed to individual characteristics) and contribute to better explanation of employee turnover at firm level. Implications to MNCs in the greater Chinese region and Asia are discussed.     

Development and use of organisational climate mapping in Research and Development teams

Team climate is a construct which easily fits with organisational diagnosis and R&D effectiveness and which has been found to be readily acceptable to team leaders. This paper briefly describes the construction and use of an organisation climate instrument which was developed as a diagnostic tool for team climate characteristics in R&D, and a springboard for initiating indepth discussions with R&O team leaders. A system of feedback was developed which comprised a computerized set of plots including (1) CLIMAP (Climate MAPping) intended to depict the individual and aggregate profiles of individual perceptions along relevant climate dimensions. (2) LOCMAT (LOCation MATrix) intended to portray in a matrix form, the location of members relative to each other regarding their perception of team climate and the extent of their agreement/disagreement therewith. The development and use of the instrument and its associated form of feedback is viewed as a potential method for increasing the awareness of team members, project managers and team leaders of their work environment, and as a useful tool for initiating planned change. To date, information has been collected from more than 300 scientific and technical personnel in R&D establishments; amongst these, more specific data have been collected in 18 teams. Implications for management and also for further research are discussed.