Residents’ support for tourism: An Identity Perspective

Studies on residents’ support for tourism have primarily been conducted in the developed world. This study analyzes community support in the island economy of Mauritius by testing a model based on the social exchange theory and the identity theory. The model proposes that the resource-based occupational identity, environmental identity, and gender identity of the residents influence attitudes to tourism impacts and support (behavior). Results indicate that one’s identity has a direct bearing on support, but may not always influence attitudes. Findings confirm the relevance of the social exchange theory and the identity theory in explaining community support for tourism in island economies. The study’s practical implications and limitations are discussed.     

VFR travel: It is underestimated

Visiting Friends and Relatives (VFR) travel is a substantial form of tourism worldwide. In Australia, official data measure VFR in one of two ways - purpose of visit or type of accommodation. However, this is only a measurement of those factors; it is not a measure of the size by volume of VFR travel. Yet tourism practitioners often mistakenly use these data to state the size of VFR travel in their destination. Based on quantitative research undertaken in three contrasting destinations in Australia, estimates for the size of VFR travel in those destinations is provided. These results highlight that using official data for measuring VFR travel will underestimate this segment in any Australian destination. Using the VFR definitional model as a conceptual model, this research has estimated that VFR travel represents 48% of Australia’s total overnight tourism market.     

Oppression, emancipation, and volunteer tourism: Research Propositions

This paper develops research propositions for volunteer tourism using a combination of critical theory and social movement theory as a foundation. As is often the case with emerging areas of research, a theoretical foundation has been difficult to establish in volunteer tourism. The inherent contradictions of volunteer tourism, particularly concerning the interplay of oppression/emancipation, dependency/resistance and dominant hegemony/agency beg to be deconstructed with a critical theory lens. Social movement theory then in turn offers a tool through which researchers can look to break the hermeneutic circle by examining good practices in volunteer tourism, particularly concerning potential improvements for all stakeholders in self-efficacy, resource networks, and consciousness-raising experiences. The paper culminates with a proposition model based on these theoretical perspectives.     

Authenticity & aura: A Benjaminian Approach to Tourism

As a dynamic concept, authenticity has ignited many debates regarding its meaning and utility, thus resulting in several theoretical perspectives (objective, constructive, postmodern, existential) with various analytical focuses, from object to experience. In light of its conceptual variability, it should be asked—What does authenticity do? This paper revisits Walter Benjamin’s notions of authenticity and aura; ideas introduced by MacCannell and worthy of further consideration. Similar to its development in tourism studies, Benjamin’s theorizations of the concept are complex and relational—authenticity is established through ritual and tradition and is connected to aura. They are mutually constitutive and simultaneously products of other phenomena. As it bridges analytical perspectives, his work offers a useful addition to the authenticity discourse.     

Phantasmal destination: A Post-modernist Perspective

The research outlined in this paper began as a study to explore the meaning attached to the creation of a new type of destination from a postmodernist perspective. The concept of the “phantasmal destination” was derived from the observation of several destinations favored by tourists primarily because of a myth associated with them, generally with no basis in historical reality. Shangri-La in Yunnan, China, was selected for this investigation due to its unique qualities containing all of the elements of this tourism phenomenon. This qualitative study applied the Grounded Theory Method, and uncovered other issues related to the perception of “other,” the effect images created by the media, and commercial considerations on development decisions leading to the distortion of cultures.     

Social-ecological resilience and community-based tourism: An approach from Agua Blanca,Ecuador

Socio-ecological resilience (SER), as a theoretical framework, provides an original approach to the study of socio-ecological sustainability, affirming that sustainable development can only be achieved in sufficiently resilient socio-ecosystems. Sustainability is one of the major challenges facing tourism. Therefore, the exploratory application of this theoretical approach to tourist contexts could be particularly apt. Practically all current modes of tourist operation profess a commitment to sustainability, but this is much more significant in experiences of community-based tourism (CBT). This paper presents an ethnographic case study in Agua Blanca, an Ecuadorian community that engages in turismo comunitario, a community-based tourism development strategy. The study explores the expediency of studying socio-ecological resilience in tourist research and attempts to open up new pathways for analytical and methodological development.     

Conceptual and theoretical implications of tourism between partitioned states

Recent history regarding the partition or separation of single states is not new. The ramifications caused by these divisions are numerous. All too often, the problems associated with crossing the “new” border, visiting family and friends separated by the newly imposed border, or trying to establish or re‐establish business ties with past acquaintances are overlooked. Once a country is partitioned, there are several levels or stages which the newly partitioned states go through in a “maturing'’ process to build new identities and levels of trust. At the macro level, there are social, economic, and political differences which must be resolved before open dialogues can occur. Often, by allowing family members, in the two or more partitioned states, to visit each other, the governments begin a long process of reconciliation. The fact that travel and tourism is one of the fundamental aspects of this process is significant.     

International Students in Asia: Travel Behaviors and Destination Perceptions

This study investigates the incidence of international student travel in Taiwan. It was found that Chinese, Asian and other international students behave somewhat differently from respondents in prior studies conducted in Western settings. Cultural background influenced the travel behaviors of international students as well as their perceptions of Taiwan as a tourism destination. The visiting friends and relatives (VFR) market induced by Asian respondents offers greater tourism-related potential than the travel activity that students themselves undertake. The contrary was found for non-Asian students where the student-induced VFR market is small and prospectively less attractive than the student market. The Chinese international student travel market and induced VFR market showed less potential than anticipated, perhaps because of the embryonic stage of diplomatic and commercial relations between Taiwan and mainland China.     

The role of social ties and communication technologies in visiting friends tourism- A GMM simultaneous equations approach

This study has two objectives: to examine the interplay between communication technologies, social ties, attractiveness of destination and distance, focusing on the visiting friends tourism; and to further distinguish the visiting friends sub-segment from the visiting relatives' one. We pursue a quantitative approach by analyzing survey data among 300 respondents who maintain connections with friends overseas, while accounting for endogeneity and simultaneity concerns. We find further justification of the need to study visiting relatives and visiting friends separately. We demonstrate that the use of different communication channels is not monolithic; some media are negatively correlated with travel to meet in person, while other media and meetings in person are mutually reinforcing. Yet, the ongoing advances in communication technologies, on the one hand, and in transportation, on the other, entails that the interplay between communication technologies and face-to-face meeting will evolve, hence, it should continue to be explored in future research.     

Management of the change process in hotel companies: An investigation at unit level

The management of change has become an organisational necessity in the 1990s and will continue to be a major factor in the management of hotel companies in the future. This article investigates and evaluates management of the change process at unit level in hotel firms. The data was gathered through in-depth semi-structured interviews with ten hotel managers in the UK. Lewin’s three-stage model was found to be of limited use in practice. A five-stage model of the change process emerges from the research findings. This model reflects a more practical view of the management of change as an on-going, continuous process. Finally, the limitations of the research are discussed and further research areas identified.     

Gazing upon the kingdom: An Audience Reception Analysis of a Televised Travelogue

This inquiry examines the meanings audiences attribute to an episode of the televised travelogue, No Reservations, which features the Middle East, specifically Saudi Arabia. The episode in question engages post 9/11 discourses but it also actively constructs Saudi Arabia as a lucrative travel destination. Drawing on reception theory, this paper examines the ways in which two interpretive communities, Saudi Arabian and American participants, render the touristic narrative endorsed by No Reservations intelligible through their (dis)engagement of 9/11 news media discourses. Although the two groups drew on different modes of reception, both highlighted the influence of post 9/11 discourses on their meaning making process. This exploratory study contributes to the discussion of the role enacted by tourism in mediating intercultural relations.     

Volunteer Tourism and Intercultural Sensitivity: The Role of Interaction with Host Communities

This research introduced the concept of intercultural sensitivity to investigate the relationships between the context of volunteer tourism and the change in intercultural sensitivity, empirically assessing the supposition that volunteer tourism facilitates cross-cultural understanding. As a theoretical backdrop, the study utilized Developmental Model of Intercultural Sensitivity (DMIS) postulating that one’s journey towards greater intercultural sensitivity consists of six consecutive stages along the enthnocentrism–ethnorelativism continuum. Canonical correlation analysis of the survey data revealed that quality of interaction with the host community was the most significant predictor of change in intercultural sensitivity. Additionally, this study demonstrated that volunteer tourism is linked to positive and negative changes in intercultural sensitivity and therefore has the potential to simultaneously promote and inhibit cross-cultural understanding.     

The dining experience of Beijing Roast Duck: A comparative study of the Chinese and English online consumer reviews

Currently research investigating travel dining experience from a cross-cultural perspective was limited. This study aimed to compare the domestic Chinese and foreign English-speaking customers’ dining experience of Beijing Roast Duck, a specialty food representing the gastronomic identity of the local cuisine. By employing semantic network analysis of the online consumer reviews, the results identified three common dimensions perceived by both groups, including the food, the restaurant and the occasion for dining out, and the service encounter. However, the domestic and foreign customers differed in their orientation about the aspects of the service encounter that they cared about. They also showed substantial differences in their perception about value for money as well as the cultural and experiential nature of the meal. The study also attested to the utility of the semantic network analysis method to uncover the rich information contained in the vast user generated content online.     

The last feather-bedded industry?: Government, politics and the hospitality industry during and after the 1992 General Election

This paper examines political debate and rhetoric attendant on those issues perceived as germane to the hospitality sector by industry operators at the time of the 1992 UK General Election. By extensive use of secondary, mainly journalistic, sources, an analysis of such issues is undertaken, located in the specific context of the various conservative ideologies that are shown to be associated with the hospitality industry. The paper's main theme is that far from endorsing a commitment to the agenda of the Conservative government, the hospitality industry's conservatism reflects more a form of special pleading comprising demand for particular economic privileges based on a form of protectionist corporatism. It is concluded that rather than representing a model of the vanguard of free-market culture, the hospitality industry in the UK represents the last gasp of conservative corporatism, bent on the maintenance of economic privilege rather than offering a commitment to economic liberalism.