Using Goals,Rules and Methods to Support Reasoning in Business Process Reengineering

One step towards a more systematic approach to the design of business processes is to develop models that provide appropriate representations of the knowledge that is needed for understanding and for reasoning about business processes. We present a modelling framework which uses goals, rules and methods to support the systematic analysis and design of business processes. The frame-work consists of two main components—a Strategic Dependency model that describes a process organization in terms of intentional dependencies among actors, and a Strategic Rationale model that supports reasoning during process redesign. Formal representation of these models allows computer-based tools to be developed as extensions to, and eventually integrated with, other tools for supporting information systems development.     

"流程银行"和银行"流程再造"

质量认证体系ISO9000将业务流程定义为“一组将输入转化为输出的相互关联或相互作用的活动”。根据这些活动在价值链中的地位,商业银行的业务流程可以分为为直接创造价值的流程和为直接创造价值活动服务的支持流程。“流程银行”指一种商业银行管理模式。这种管理模式的流程以客户为中心,以市场为导向,强调内部主要业务     

再造农村信用社管理流程

进行流程化管理,是一项巨大的系统工程。流程再造不仅在于编制出科学合理的流程文本,更在于对员工制度、监督体系、激励体系、企业文化、领导及管理的方式方法进行一种系统的变革。     

Matching Intelligent Systems with Business Process Reengineering

According to Venkatraman (1991) five degrees of IT-induced business reconfiguration can be distinguished: (1) localized exploitation of IT, (2) internal integration, (3) business process redesign, (4) business network redesign, and (5) business scope redefinition. On each of these levels, different types of intelligent systems are applicable. On the level of localized exploitation of IT, the added value of standalone intelligent systems is limited. At the second level (i.e. the internal integration level), intelligent systems may play an important role, especially when they are integrated within information retrieval and messaging systems. On the last three levels, intelligent systems enable new business process solutions by means of ‘knowledge reallocation’. Knowledge reallocation is the process of separation of knowledge from its original resources by transporting it towards earlier stages of the business process. By packaging the knowledge in intelligent systems, the reallocated knowledge becomes usable in the earliest stages of the business process for non-specialized workers. Performance improvements caused by these systems are illustrated by examples in financial services organizations.     

推进信贷业务重组与流程再造

通过业务重组与流程再造使银行获取巨大、潜在的利益,并提升核心竞争力,已成为国内外银行界普遍的战略思维.信贷业务是商业银行的主要资产业务,也是收益的主要来源,进行信贷业务重组与流程再造是当前我国商业银行在建设现代商业银行的过程中亟待研究的重大课题.     

关于我国商业银行流程银行建设的若干思考

随着国内商业银行经营体制的不断变革,如何为客户提供最方便、最优质的服务,并根据客户类别,将银行业务分设成一系列能以最快速度反应和满足客户不断变化的需求的业务流程,目前已成为监管部门与国内商业银行达成的一致共识。本文在借鉴西方主流商业银行流程银行建设的基本做法的基础上,对流程银行与部门银行两种模式进行优劣分析,认为我国商业银行建设流程银行十分必要且具有现实基础,并提出了一系列建议。     

国有商业银行会计业务流程再造的现实思考

近年来，国有商业银行加快了股改上市的步伐，但滞后的业务流程逐渐成为制约其发展的“瓶颈”，因而，各项业务流程的改革势在必行。本文主要针对会计业务流程，介绍了国外相关业务流程再造的特点，分析了我国国有商业银行会计业务流程的现状并设计了会计业务流程再造的具体方案：即实行网点综合化和柜员综合制改革；以业务处理中心为主体，实施前后台业务流程再造；建立以业务核算预警监控系统为基础的检查监督机制；建立以支行核算管理部门为基础的管理会计体系。作者还介绍了该流程再造方案试点实施后的效果，同时提出了若干具体的改革建议。     

Building An Intelligent Business Process Reengineering System: A Case-Based Approach

The Intelligent Business Process Reengineering System (IBPRS) is an interactive expert system. This paper presents a framework for IBPRS which utilizes case-based planning and problem-solving techniques in identifying requirements and problems and in searching for alternative opportunities from previous experiences (cases). IBPRS comprises two major components: Planner and Constructor. The IBPRS Planner's problem solving consists of four stages: problem formulation, case retrieval, case refinement, and evaluation. In generating business process reengineering (BPR) alternatives, IBPRS identifies appropriate case(s) among previous BPR cases that are represented in the form of process model(s) using search algorithms and other rules stored in the Planner's knowledge base. In evaluating the generated BPR alternatives, various simulation models and economic analyses are used. The best BPR alternative is then selected through a multi-attribute criteria decision analysis. In the refinement stage, IBPRS employs case-based substitution method for case adaptation and refinement. The Planner Knowledge Base and the Case Repository are updated as new knowledge develops and new cases are built and entered into the system. The main benefits of IBPRS is to facilitate BPR efforts by identifying problems, evaluating alternatives, and choosing the most appropriate BPR alternative.     

国有商业银行会计业务流程再造的现实思考

近年来,国有商业银行加快了股改上市的步伐,但滞后的业务流程逐渐成为制约其发展的“瓶颈”,因而,各项业务流程的改革势在必行。本文主要针对会计业务流程,介绍了国外相关业务流程再造的特点,分析了我国国有商业银行会计业务流程的现状并设计了会计业务流程再造的具体方案:即实行网点综合化和柜员综合制改革;以业务处理中心为主体,实施前后台业务流程再造;建立以业务核算预警监控系统为基础的检查监督机制;建立以支行核算管理部门为基础的管理会计体系。作者还介绍了该流程再造方案试点实施后的效果,同时提出了若干具体的改革建议。     

内部控制之理论框架:业务流程观下的重新审视

内部控制理论与管理理论之间的天然血缘关系及其演进发展过程中呈现出的历史对称性,表明管理理论既诱导着内部控制理论的变迁且管理控制应是内部控制不可或缺的关键职能之一.然而,传统的着眼于财务与审计视角的内部控制无不背离了这一点,于是,循着管理理论变革的逻辑,重新审视现行的内部控制理论框架,以指引其与企业流程实现高度的契合,纠正和改进内部控制的不正理论认知和实务观念,是顺应时代的必然要求.     

Reengineering Support through Measurement-driven Inference

External consulting services for business process reengineering are very expensive and the practice of process redesign itself is ripe for reengineering through AI technologies. The research described in this paper addresses the adaptation of extant knowledge-based systems to design and deploy a measurement-driven system for automated process-redesign support. The KOPeR system uses knowledge captured and formalized from the reengineering domain and is employed in the field through the redesign of three processes associated with procurement. The results demonstrate the use and utility of the system and lead to an agenda for future research directions along these lines. © 1997 John Wiley & Sons, Ltd.     

基于业务流程变革的保险再造

借鉴企业再造理论,保险业务流程应重新设计,充分体现效能优先原则、功能专门化原则、流程简化原则.保险业务流程的再造包括保险企业客户服务流程、销售管理流程、管理控制流程和部分业务外包的再造.     

Towards a Comprehensive Framework for Environmental Management Accounting — Links Between Business Actors and Environmental Management Accounting Tools

This article develops a comprehensive framework for environmental management accounting (EMA) linking business actors and EMA tools. The proposed framework provides structure for managers to understand and assess the variety of environmental management accounting tools that have been developed to date, with the intention of encouraging their adoption. The framework systematically integrates two major components of environmental management accounting — monetary environmental management accounting (MEMA) and physical environmental management accounting (PEMA). It highlights the past/future and short/long-term time dimensions of the different tools, and the regularity of information generation, before concluding with a brief discussion about choice of the most important EMA tools.     

商业银行管理中的流程再造

国内商业银行仍然是按照职能部门划分管理权限的管理模式,在当前商业银行的竞争格局下,此时这种部门银行的管理模式给银行的经营管理带来诸多问题,符合现代商业银行理念的流程银行便被业界普遍接受。本文将流程银行与流程再造相结合具体阐述如何进行银行管理中的流程再造。     

基于六西格玛管理法的我国银行流程再造研究

基于六西格玛管理法的银行流程再造(PRSS),是以银行业务流程为切入点,引入六西格玛管理法的思想、步骤、目标、技术方法来规范、量化银行流程再造,并以其作为理论指导路径和实施框架,从而不断提高顾客满意度与绩效,使银行获得持续的动态竞争优势。它是一项复杂而持久的系统工程,需要对整个银行体系传统的经营理念和经营模式进行全面而深刻的变革。     

基于业务流程管理的价值增值报告模式研究

本文针对业务流程管理的核心会计信息需求 ,研究与之相适应的财务报告模式———基于业务流程管理的价值增值报告模式。它融合了价值链理论与业务流程管理的思想 ,通过全面揭示企业总体价值增值的形成过程 ,把流程增值与作业增值作为核心信息提供给管理者 ,为流程管理的实施和绩效评价提供信息支持。在核算方法上 ,借鉴作业成本法的原理 ,提出了同时计量作业产出和作业成本的作业增值核算法。此外 ,本文还对新型报告模式的凭证设计、账户设置、账务处理、报告内容等进行了探讨     

面向流程创新的信息系统分析

西方通过讨论面向流程的信息系统分析方法与传统信息系统分析方法的差异，提出了面向流程创新的信息系统分析模型，并对面向流程创新的信息系统分析中几个值得注意的问题进行探讨和分析。     

业务流程再造与组织结构变革——中国工商银行厦门分行扁平化改革的探索与实践

业务流程再造和组织结构变革是构造科学公司治理结构的重要一环。2005年上半年,作为工商银行总行进行城市行机构扁平化改革试点的厦门分行,在整合业务流程、优化组织架构、完善管理机制等方面进行了积极的探索,同年8月对辖属网点全面实施了直通式管理。厦门分行的扁平化改革遵循“以推行集约化经营为目标,整合业务流程,以梳理业务流程为基础,优化组织架构”的总体思路,坚持以客户为中心、以效益为导向、以内控为基础和以人为本、循序渐进的原则,实行分行-支行两级机构管理模式,合理确定网点支行的管理半径,分专业进行业务流程重组,取得了一定的成绩。     

商业银行业务流程再造浅析

一、业务流程再造的定义与益处 根据管理学家迈克·哈默(Michael Hammer)教授的理论,流程再造是指对企业流程彻底的重新思考和重新设计,从而在成本、质量、服务和响应速度等具有时代特征的关键指标上获得巨大的改善,是以改善和提高绩效为目标的管理学革命.具体到商业银行就是以提高工作效率为目的.秉承以市场为导向、以客户为中心的理念,遵循加强风险控制、实现管理扁平化、方便成本核算的原则进行的业务流程重新设计.     

工商银行管理流程再造研究

银行管理流程再造是银行业应对当前顾客、竞争和变化的挑战而产生的一场管理观念和管理模式的变革,这场全球性的变革也日益成为我国商业银行关注的热点.工商银行现行管理体系是典型的金字塔结构,当前存在缺乏整体竞争意识、组织结构不合理、风险防范意识不强等问题,这必然要求其对管理模式加以变革以适应商业银行市场竞争的需要.工商银行在实施管理流程再造中须根据银行再造的基本原理和工商银行的现状,在观念、组织结构、制度、业务流程、风险管理、技术、经营策略及企业文化等八个方面实施再造工程,使其自身经营方式发生实质性的变化,以适应新的环境需要.