On the Effectiveness of Social Marketing—What Do We Really Know?

Social marketing continues to play an important role, as societies are facing diverse social problems. Therefore, scientific findings on the effectiveness of social marketing are particularly interesting. A rigorously elaborated, structured, state of the art covering two aspects—not only the currently observed restricted focus on health campaigns, but also the whole spectrum of topics and the diversity of applied methodologies—is needed. Accordingly, this article aims to identify and categorize relevant findings on the effectiveness of social marketing in a tentative holistic model, with a main focus on framing determinants. A research agenda, which includes research propositions on framing determinants in social marketing effectiveness, to enhance scientific progress in the field, is deduced from this state of the art.     

Industrial buyers' expectations of supplier-attributes across developing countries: Implications for marketing strategies

This paper presents a cross-country comparative study of industrial buyers' expectations of supplier attributes which manifest in the process of supplier selection. The results indicate a variance in these expectations across the countries, implying a multinational rather than a global approach in marketing industrial goods beyond domestic borders. The possible role of cultural factors in the formation of these divergent expectations is suggested. The implications of the findings for developing appropriate marketing strategies, and for future research, are discussed.     

新品牌规避消费者预期效应的产品营销路径探索

产品营销关乎企业生存与发展,面临众多大品牌的激烈竞争,对于一个新品牌来说,如何规避消费者对新品牌的不信任预期,使自己企业的产品受到更多消费者的青睐,是一个普遍存在的问题.因为知觉恒常性和知觉定势的存在,消费者在购买产品之前就会形成自己的预期,改变消费者的预期会对产品营销带来非常巨大的作用.改变消费者的预期可以通过消费者...     

A Regret Theory Approach to Assessing Consumer Satisfaction

Because consumer satisfaction is an important determinant of brandloyalty and word-of-mouth communications, it has been widely studied inthe marketing literature. Much of this literature follows theexpectancy-disconfirmation paradigm, which posits satisfaction to be afunction of the positive or negative disconfirmation of one'sexpectations about the chosen brand. This article proposes a richermodel of consumer satisfaction that incorporates effects ofexpectations about the options not ultimately chosen from theconsideration set. Specifically, we posit that the expectations aboutthe unchosen alternatives affect satisfaction with one's choice whenthat choice does not meet the expectations but will have little effectwhen the choice meets expectations. A series of experimental studiesprovide support for this approach.     

Exporter trust,commitment and marketing control in integrated and independent export channels

This article explores differences between three entry modes—sales subsidiaries, agents and distributors—along four dimensions—trust, commitment, marketing control and performance. It is posited that trust, commitment, marketing control and performance are highest in integrated modes (like sales subsidiaries) and lowest in distributor relationships, the agency solution being situated somewhere in between. These hypotheses are tested in a sample of 260 exporter intermediary relations of 120 Norwegian exporters. Concerning marketing control the hypotheses are confirmed. On the other hand—there is virtually no difference between agents and distributors on two other dimensions: trust and commitment. Here the dividing line goes between integrated and independent channels. Concerning financial performance, there is no significant difference between the three modes of entry. However, integrated modes of entry seem to meet exporter expectations better than independent solutions regarding the more general performance measure, ‘goal achievement’. Implications for research and management are discussed.     

Challenges and new research avenues in marketing science

This paper is a revised version of the key note speech which the author gave at the 1984 Annual Conference of the European Marketing Academy (EMAC). The author critically evaluates the contributions of marketing science with respect to practical relevance and managerial decision making. He diagnoses a number of substantial discrepancies between research efforts and adoption of marketing science models. Some causes for this situation are identified and new more comprehensive research avenues are proposed and discussed. It is the intention of the article to stimulate further discussion on these important issues. Necessarily, many statements in this position paper are based on subjective judgement and not validated in a scientific sense.     

A Framework for Ethical Conformity in Marketing

The extant marketing literature provides little guidance for theory development or practice with regard to questions of ethical conformity and the resulting market response. To begin to bridge this research gap, we advance a theoretical framework of ethical conformity in marketing, appealing to marketing ethics, management strategy, and sociological foundations. We set the stage for our theoretical arguments by considering the role of normative expectations related to marketing practices and behaviors held by societal constituents. Against this backdrop, we propose drivers of conformity in marketing, including practices consistent with both overconformity and underconformity. The framework allows us to advance testable research propositions by which questions of ethical conformity may be explored. We conclude by suggesting additional future research needed to develop the domain, specifically in the form of empirical inquiries uncovering firm strategic decisions with ethical implications. Kelly D. Martin is Assistant Professor of Marketing at Colorado State University in Fort Collins, Colorado. Her research interests involve marketing strategy with ethical implications, interfirm relationships, the role of marketing in society, and the effects of institutions, social norms, and culture on organizations. Her work has appeared in the Academy of Management Journal, the Journal of Business Ethics, and Business & Society. Jean L. Johnson is the Gardner O. Hart Professor of Marketing at Washington State University in Pullman, Washington. Her research focuses on marketing strategy, interfirm relationships, and capabilities and learning in firms. Her work appears in the Journal of Marketing, the Academy of Management Journal, and Journal of International Business Studies, among others.     

Export marketing research in practice: A comparison of users and non‐users

Following a review of the literature, this paper analyses the differences between users and non‐users of export marketing research. The study was conducted on a sample of small and medium‐sized Finnish design companies, exhibiting a range of different export characteristics. Contrary to prior expectations, the results show only a few significant differences between users and non‐users of export marketing research. The implications of these findings are discussed and avenues for future research on the topic are outlined.     

The marketing–finance interface: A new integrative review of metrics,methods, and findings and an agenda for future research

The marketing–finance interface is an important research field in marketing, helping demonstrate the accountability of marketing within companies and building a necessary interdisciplinary bridge to finance and accounting research. Since the first comprehensive review article by Srinivasan and Hanssens (2009), the marketing–finance field has broadened considerably, as has research in finance and accounting. This updated systematic review of extant and new research integrates research in marketing, finance, and accounting into an overarching marketing–finance research framework. We discuss new methodological developments and offer solutions to recent technical debates on the event-study method and Tobin's q. Motivated in part by a survey of marketing–finance researchers, the article identifies and synthesizes four key emerging research areas: digital marketing and firm value, tradeoffs between “doing good” and “doing well,” the mechanisms of firm-value effects, and feedback effects. The article closes with a future research agenda for this dynamic research field and offers key conclusions.     

The future of marketing: brightest star in the firmament,or a fading meteor? Some hypotheses and a research agenda

Excellent marketing has always emanated from a deep understanding of consumer needs and expectations, combined with their right to be informed, protected and their right to quality of life. Evidence for this fundamental bedrock of marketing is provided. The problem is that in 2009 "marketing" just doesn't mean "good marketing", or even "honest marketing" and is widely seen as "mismarketing" in practice, largely the result of marketing's demotion to promotion and puffery. Evidence is provided for this view. The paper then makes some suggestions about possible new initiatives/directions for the discipline. These are:

? the name marketing itself

? making the discipline truly professional

? making marketing fully accountable for its expenditure

The accountability issue, however, is, in the author's view, the principal way to rescue the discipline from demise, so the bulk of the paper concerns this issue and sets out an agenda for research.     

论我国市场研究的演进--对我国企业市场化进程的一种解析

中国的市场研究业作为一个完全在市场经济中成长起来的行业 ,它的成长不仅密切地反映了我国经济体制逐步迈向市场化的过程 ,而且深刻地折射出了中国企业群体逐步走向科学决策和理性营销的过程。本文从这种企业市场化进程和市场研究需求之间的相关性出发 ,回顾和总结了市场化改革背景下我国市场研究业近 2 0年的演进过程和特征 ,并试图通过对市场研究业研究方法、服务对象和营销应用的变化来侧面印证和解析我国企业市场化的进程。     

Marketing Science and the Ivory Tower

How much has quantitative "marketing science" contributed to the practice of marketing? In my view, not much. In this article, based on extensive consulting experience, it is argued that well-established quantitative techniques like econometric models and diffusion models have produced little of either practical or scientific value. Other quantitative techniques, such as conjoint analysis, have been more useful for marketing decision-makers. But what is needed is a more pluralistic culture, drawing on a range of complementary disciplines.     

Customer desire expectations about service employees: An analysis of hierarchical relations

This article proposes a hierarchical model of customers' desire expectations about service employees, and of the motivations underlying the expectations. The model is based on recent developments in means–end chain theory. A paper-and-pencil laddering methodology is applied to collect data among 231 customers in Austria concerning their desire expectations about service employees of clothing stores. Additive tree and social network analyses reveal three orientations in customer desire expectations, covering the process, outcome, and relational aspects of service encounters. Meanings within orientations are mutually linked and hierarchically organized from desire expectations about specific service employees' behaviors, via customer goal attainments and feelings, to behavioral responses. Implications for service marketing theory and practice are offered. © 1998 John Wiley & Sons, Inc.     

Integrating Customer Satisfaction into the Strategic Marketing Plan

Demanding ever-increasing quality and value, consumers are having major impact on organizations. Ideally, marketing should be at the forefront of organizational change because of this new orientation to customer satisfaction. Marketing can increase its contribution to the organization to the extent it is able to integrate customer satisfaction into the strategic marketing plan. Manufactured products and delivered services generally arise from a need. As long as that need exists and it is fulfilled, the life of the business that procedures that product or service continues. Many businesses have faltered or even disappeared because they did not consistently keep customer needs, expectations, perceptions and attitudes as their first priorities in decision-making and planning. In a changing marketplace, focusing on customer satisfaction ensures a solid foundation on which continued growth and success can be built. This article presents a summary of the key concepts gathered from a review of recent literature on the customer satisfaction process. Examples are offered to illustrate that companies are integrating customer satisfaction to increase their competitive advantage. Finally, the article provides a framework for integrating customer satisfaction into the strategic marketing plan.     

Managing Customer Expectations of Restaurants

Based on past research in services marketing the authors develop a conceptual model of the antecedents of customer expectations of restaurants. The model was then empirically tested using the simultaneous equation procedures of LISREL 7. Data was collected and analyzed. Significant findings are discussed in terms of what restaurant managers need to do to properly manage the expectations of their customers to enhance patronage and profitability by ensuring customers are satisfied with the restaurant.     

The Interplay of Information Diagnosticity and Need for Cognitive Closure in Determining Choice Confidence

This research augments efforts to produce a richer understanding of the drivers of choice confidence. It investigates the interplay of a contextual factor that is readily influenced by marketing channel members (i.e., information diagnosticity) and an individual difference variable that alters the nature and extent of information processing (i.e., Need for Cognitive Closure; NFCC). Findings from two experimental studies demonstrate a positive influence of NFCC on choice confidence when information diagnosticity is low, but not when it is high. Furthermore, at high levels of NFCC, the influence of information diagnosticity is fully attenuated such that people with high NFCC derive equivalent choice confidence from information that is high or low in diagnosticity. The NFCC effect appears to operate by undermining the influence of information diagnosticity on perceptions of information adequacy and performance expectations. This research holds implications for marketing communications strategy, targeted marketing practices, and public policy.     

对发展"本土化"农产品营销学的几点思考

本文认为,随着我国农业和国民经济的发展,必须发展具有中国特色的现代科学的农产品营销学,以解释我国农产品营销面临的现实问题并给出解决的思路和方法。文章认为,发展“本土化”农产品营销学,应准确把握农产品营销的内涵,注重对我国农产品营销实践进行研究、总结和理论提升;结合我国农业发展实际,构建本土化的农产品营销理论体系;现代农产品营销学应反映现代市场营销学的新思想、新理念,开展农产品营销理论的创新研究,推动农产品营销理论的应用研究。     

The Evolution of Marketing Channels: Trends and Research Directions

Despite the vast increase in marketing channels research published in the past decade, few contemporary analyses review or synthesize the domain. This article provides a comprehensive review of marketing channels research from 1980 to 2014. To present a multidimensional view of marketing channels, the authors evaluate extant literature from four perspectives: (1) key theories and constructs, (2) marketing channel strategies, (3) units of analyses, and (4) substantive topics in channels research. A content analysis of the relevant topics within each perspective that have had the greatest impact on channel research provides insights into research trends. This multidimensional analysis offers an integrated guide to extant literature, as well as an outline of promising directions for research, in light of the most significant trends.     

“Why Does all the Girls have to Buy Pink Stuff?” The Ethics and Science of the Gendered Toy Marketing Debate

The gendered marketing of children’s toys is under considerable scrutiny, as reflected by numerous consumer-led campaigns and vigorous media debates. This article seeks to assist stakeholders to better understand the ethical and scientific assumptions that underlie the two opposing positions in this debate, and assess their relative strength. There is apparent consensus in the underlying ethical foundations of the debate, with all commentators seeming to endorse the values of corporate social responsibility and gender equality. However, the debate splits over three critical points of empirical disagreement: whether gendered toy marketing influences children’s toy preferences or simply reflects boys’ and girls’ fundamentally different interests; whether the effects of gendered toy marketing are negative, neutral or beneficial; and whether a shift to gender-neutral marketing would be economically viable. We assess the three points of disagreement against the available evidence and shared ethical principles underlying the debate, and conclude that current defences of gendered toy marketing fail.     

A framework for managing customer expectations

Marketing scholars have argued that firms should meet or exceed customer expectations in order to achieve customer satisfaction. Often, however, customer expectations maybe unjustified, infeasible, or unproductive to meet. These need to be shaped rather than fulfilled. The authors identify three broad approaches to the shaping of customer expectations: human resource management, framing, and compliance. These are described along with the type of expectation shaping tasks for which each is appropriate and illustrations of marketing mix tools which implement them.