Clarifying the effect of organization learning on service innovation: the mediating role of intellectual capital

Abstract

The study of intellectual capital has gained interest in today’s highly competitive landscape. Using intellectual capital as a mediator, this paper developed an integrated model to examine whether organization learning affects and increases the capacity for new service development (NSD). The results from the study of 598 hotel managers support this model across multi-dimensions of intellectual capital and show that intellectual capital plays a mediating role between organizational learning and NSD. This paper also finds exploitative organization learning enhances the positive effect of organization capital because it fosters a positive link between relational capital and human capital. The study also discusses how this intriguing pattern of mediation could be explained by using theory and research with a regulatory focus.     

Service learning and integrated,collaborative project management

This article describes the development of an undergraduate course on project management that incorporates experiential learning and service learning as the primary course learning methodology to instill in students the Project Management Institute's nine Knowledge Areas. The discussed instructional method is a dynamic and participative pedagogy. The project management course content is traditionally structured around system needs and analysis identification, functional requirements analysis, project timelines, network analysis, and project progress metrics. Introduction of service‐learning projects and experiential learning pedagogies provides a pragmatic approach for applying project management concepts. This article compares and contrasts the first three offerings of this course and provides lessons learned that may be helpful to others wishing to embrace project management realism in their course work. The purpose of this article is to encourage a hands‐on method for learning the nine Knowledge Areas in the undergraduate classroom.     

A review of business models for decentralised renewable energy projects

The diffusion of renewable energy technologies has often been suggested as a means to reduce the emission of greenhouse gases, but emphasis tends to be placed on large scale projects. Adoption of renewable energy at the local level provides opportunities for both distributed energy schemes and domestic microgeneration. However, alternative models of ownership, governance and operation are not well developed. Locally managed energy solutions need to respond to varied end users' requirements to ensure that needs are met, so understanding of different types of end users is a prerequisite to the development of robust business models. This paper presents a review of existing models of decentralised energy generation in which actors such as community groups, energy cooperatives, charities and municipalities participate as owners and coproducers. End users can become involved in the design, development and delivery of energy services in a variety of ways. The focus is active user engagement through coconstruction, coproduction and coprovision of energy services. The following categories will be reviewed with reference to current understandings of both sustainable entrepreneurship and social enterprise: (a) energy service companies (ESCos) as commercial actors that undertake management of these projects, (b) energy cooperatives and (c) municipal energy. This analysis is used to reflect on and refine understanding of the relationship between technical, financial and operational constructs in models of decentralised energy generation which can contribute to social and environmental gains.     

科研院所科研成果应用与转化现状

科研成果的应用转化关系着国家经济发展提高。科研院所因政策缺乏、资金短缺、场地限制,使研制的项目常常胎死腹中或束之高阁,严重影响着新项目、新技术、新产品的科研成果的应用转化。改变科研成果应用转化的现状,需要政府引导,政策支持,调整资源结构、拓宽资金来源,整合创新,疏通渠道,拓展平台。     

Project Team Communication in Financial Service Innovation

We examine the role of communication during the innovation process of new financial services from an information processing perspective. A contingency framework is developed on the role of communication and its impact on new financial services success. In order to assess the unique nature of the services context of this study, this framework also depicts the moderating impact of the specific services characteristics (intangibility, inseparability, heterogeneity and perishability) on project communication during the innovation process. Project team communication is conceptualized by three types of communication: (1) intra-project communication, (2) extra-project communication involving (i) organizational liaisons, which refer to the transfer of intra-organizational communication by project members and (ii) gatekeepers of information, which refer to the transfer of extra-organizational information by customer-contact personnel. The relationship between project team communication and the reduction of innovative uncertainty on new financial service success is examined. Our contingency model implies that managers have to recognize the critical communication roles that project members and frontline employees may fulfill. The communication flows mediated by these individuals foster the uncertainty reduction during the innovation process. Moreover, financial service innovation management should conceive the service characteristics as sources of task uncertainty, as they may lower project communication effectiveness, i.e. the reduction of innovative uncertainty. Following the managerial implications of our model, we finally formulate directions for future research.     

缅甸太平江水电工程劳务的属地化管理

缅甸太平江水电站项目施工的劳务管理,走国际项目属地化管理的通用之路。文章对该项目施工的劳务属地化管理进行经验总结,供同行借鉴。     

Transition towards and of sustainability—Understanding sustainability as performative

Our purpose is to explore the concept of “sustainability” when understood from a performative perspective, i.e. as a concept that is filled with meaning across time. Drawing on a 10 year-long study of the digital footprint of Stockholm Royal Seaport, claimed to be northern Europe's largest sustainable urban development district, we show that “sustainability” emerged as the project became associated with particular places, projects, histories, and technologies. This means that “sustainability” was local in that it was situated in the particular spatial context of the project; temporal in that it was situated in a particular time; and political in that it expressed particular values and perspectives. The study contributes to explaining why “sustainability” remains—and always will remain—a contested concept, which is why sustainability transitions are complex. Consequently, we suggest that the transition towards sustainability always involves the transition of sustainability, something that needs to be acknowledged in order for a transition to actually become sustainable.     

Toward an integrative approach to designing service experiences: Lessons learned from the theatre

A critical element in designing a new service and ultimately achieving customer delight and loyalty, particularly for competitive services where the customer–service provider interface is high, deals with the delivery of memorable personal experience. Since many such services rely on attributes of theatre-like performance, this research examines the process by which theatre plays are chosen, designed and developed with the objective of better understanding how performance excellence is realized. Theatre plays were chosen as a basis for study because of their long history of mastering the critical elements of performance staging and the reputation for opening on time at near peak performance levels. Using a case-based, qualitative research approach, the theatre play process is described, implications are extracted and a corresponding management process model is presented. Research and management implications for new service design and service delivery excellence are suggested.     

Automated web service composition supporting conditional branch structures

The creation of value-added services by automatic composition of existing ones is gaining a significant momentum as the potential silver bullet in service-oriented architecture. However, service composition faces two aspects of difficulties. First, users' needs present such characteristics as diversity, uncertainty and personalisation; second, the existing services run in a real-world environment that is highly complex and dynamically changing. These difficulties may cause the emergence of nondeterministic choices in the process of service composition, which has gone beyond what the existing automated service composition techniques can handle. According to most of the existing methods, the process model of composite service includes sequence constructs only. This article presents a method to introduce conditional branch structures into the process model of composite service when needed, in order to satisfy users' diverse and personalised needs and adapt to the dynamic changes of real-world environment. UML activity diagrams are used to represent dependencies in composite service. Two types of user preferences are considered in this article, which have been ignored by the previous work and a simple programming language style expression is adopted to describe them. Two different algorithms are presented to deal with different situations. A real-life case is provided to illustrate the proposed concepts and methods.     

Web service discovery among large service pools utilising semantic similarity and clustering

With the rapid development of electronic business, Web services have attracted much attention in recent years. Enterprises can combine individual Web services to provide new value-added services. An emerging challenge is the timely discovery of close matches to service requests among large service pools. In this study, we first define a new semantic similarity measure combining functional similarity and process similarity. We then present a service discovery mechanism that utilises the new semantic similarity measure for service matching. All the published Web services are pre-grouped into functional clusters prior to the matching process. For a user’s service request, the discovery mechanism first identifies matching services clusters and then identifies the best matching Web services within these matching clusters. Experimental results show that the proposed semantic discovery mechanism performs better than a conventional lexical similarity-based mechanism.     

基于服务科学理论的智能电网创新研究

目前"智能电网"的研究主要侧重于技术的创新与应用,鲜有人员或机构直接将智能电网纳入服务经济发展的大背景进行研究。文章试图以"服务科学"作为理论基础对智能电网进行创新。希望为智能电网的研究开发与电网未来的发展提供一定的参考,将智能电网的建设置于当今服务经济的大背景下,得以全方位地适应未来全球市场和服务经济为主导的发展方向。     

Developmental project management in emerging countries

Aid organizations, governments and even citizens in emerging/developing countries have long complained about the efficacy of developmental projects. Given the vast resources being plowed into developmental activities and the dire needs, it is imperative that such projects are cost-effective, finish on time and provide the specified deliverables. Unfortunately, the procedure to guide such projects is not well developed. In this research, we rely on qualitative case study methodology to provide possible insights to project managers. We examined a total of eight cases related to developmental projects in India. Through these cases, we identify five project management components including: project characteristics, external environment, internal project elements, project management process, and project outcomes. The constructs within each element and the relationships amongst them provide guidance to development agencies in terms of project size, project goals, resource availability, infrastructure, stakeholder variance and organizational flexibility. These constructs influence the internal elements of a project including the level of information, complexity and uncertainty/risk. In turn, the internal elements affect the project outcomes of duration, costs, and deliverables. This research provides guidance to agencies in their project management process in terms of team integration and interactions, communication, and networking with local communities and organizations, all of which can influence standard project outcomes (duration, cost and deliverables), while also helping to build reputation to garner additional funding.     

Planning knowledge for phased rollout projects

This paper explores how projects that can be considered as repeatable and replicable in a sequence of deliverables over a period of time can be planned and executed (rolled out) in a way that maximizes knowledge transfer and production from one execution to the next. A variety of management disciplines were reviewed to understand the way that project and program rollouts are treated in IT, product development, organizational learning, and manufacturing literature. These reviews enabled the development of a conceptual model to describe how planning and implementing the rollout of a product or service can be more knowledge‐focused and an accompanying capability maturity model. Several examples from real life, including one experienced by one of the authors, were used to illustrate and test the conceptual model. The model integrates knowledge management, change control, and planning in a way that can develop organizational learning and the authors assert that this can improve productivity and both tangible and intangible returns to those that follow the model. An accompanying capability maturity model is also presented. The conceptual model, while initially tested against several real‐life cases, needs to be tested against a new set of projects as an action learning research project in order to more fully develop knowledge of the dynamics of learning and improvement in rollout projects. The implication is that when project managers undervalue important learning aspects of phased rollouts, they may miss important organizational learning opportunities.     

技术服务项目文档管理探析

为实现技术服务项目的顺利验收,提升项目核心竞争力,A公司愈发重视项目文档管理工作对项目文件前端控制和项目档案资源开发利用所发挥的积极作用。论文在分析过去项目文档管理存在的问题的基础上,从建立健全项目文档管理体系、加强项目全周期文件过程控制管理和提高项目文档利用服务质量三个方面来分析和探讨如何提高项目文档管理水平和服务能力。     

A Comprehensive Framework for Sustainable Project Portfolio Selection Based on Structural Equation Modeling

Project selection problems are inherently complex problems with multiple and often conflicting objectives. The complexity of project selection problems is due to the high number of projects from which a subset (portfolio) has to be chosen. Various analytical methods, ranging from the simple weighted sum to complex mathematical programming have been proposed to solving these problems. We propose an integrated approach for strategic and sustainable project portfolio selection, which is composed of two distinct but interrelated modules. In the first module, we use the strategic planning and sustainability concepts to select a set of promising projects. In the second module, we use a project portfolio selection procedure to choose among the promising projects identified in the first module. A structural equation model is used to analyze and explain the relationships among different factors in the proposed framework. More specifically, we investigate the effects of: (1) strategic level performance on sustainability, post‐implementation, and overall performance; (2) implementation performance on post‐implementation and overall performance; (3) portfolio selection performance on implementation and overall performance; and (4) post‐implementation performance on overall performance. A case study in investment banking is presented to demonstrate the applicability of the proposed model and exhibit the efficacy of the procedures and algorithms.     

Applications integration in a hybrid cloud computing environment: modelling and platform

With the development of application services providers and cloud computing, more and more small- and medium-sized business enterprises use software services and even infrastructure services provided by professional information service companies to replace all or part of their information systems (ISs). These information service companies provide applications, such as data storage, computing processes, document sharing and even management information system services as public resources to support the business process management of their customers. However, no cloud computing service vendor can satisfy the full functional IS requirements of an enterprise. As a result, enterprises often have to simultaneously use systems distributed in different clouds and their intra enterprise ISs. Thus, this article presents a framework to integrate applications deployed in public clouds and intra ISs. A run-time platform is developed and a cross-computing environment process modelling technique is also developed to improve the feasibility of ISs under hybrid cloud computing environments.     

Analysing the importance of sustainability‐oriented service quality in competition environment

The logistics sector is one of the most important domains in the service sector in understanding the increasing scale of business activities along with globalization. Due to the nature of the service sector, where competition is increasingly concentrated, the main objective of firms is the creation of their strategy on competitive advantage in regard with knowing the level of quality of the services offered and the firm's image from the customers' point of view. Trying to adapt to the changing conditions of the market drives firms to integrate their competing areas into their sustainability dimensions (economic, social, and environmental) with the aim of increasing their perceived quality through differentiating their business to achieve a sustainable competitive advantage. The aim of this study is to examine the quality level perceived by logistics service providers in terms of triple bottom line approach and to determine the relationship between them for sustainable competition. In line with exploratory methods, factor analysis was used with the aim of finding out a new scale to the literature about the examination of the relationship between quality perception and corporate sustainability in the frame of competition. In this context, data of 120 logistics service providers were collected and analysed. According to the results, the content of the subject consists of nine factors and 29 interrelated subdimensions. As a result of the research, firms have emphasized on the importance of reaching the competition by expanding their quality perceptions within the scope of corporate sustainability in parallel with the increasing customer demands and expectations.     

A PageRank-based reputation model for personalised manufacturing service recommendation

The number of manufacturing services for cross-enterprise business collaborations is increasing rapidly because of the explosive growth of Web service technologies. This trend demands intelligent and robust models to address information overload in order to enable efficient discovery of manufacturing services. In this paper, we present a personalised manufacturing service recommendation approach, which combines a PageRank-based reputation model and a collaborative filtering technique in a unified framework for recommending the right manufacturing services to an active service user for supply chain deployment. The novel aspect of this research is adapting the PageRank algorithm to a network of service-oriented multi-echelon supply chain in order to determine both user reputation and service reputation. In addition, it explores the use of these methods in alleviating data sparsity and cold start problems that hinder traditional collaborative filtering techniques. A case study is conducted to validate the practicality and effectiveness of the proposed approach in recommending the right manufacturing services to active service users.     

科技服务业新分类及发展形势分析

文章从当前我国社会发展需求角度，提出科技服务业新的分类思路，即将科技服务业分为服务于创新的研发服务业、服务于生产的工业设计创意服务业、服务于创业的创业服务业、服务于社会的信息咨询服务业四类，并分析了在新的分类体系下，当前科技服务业的发展形势。