Management,Organizational Justice and Emotional Exhaustion among Chinese Migrant Workers: Evidence from two Manufacturing Firms

This article explores how Human Resource (HR) policies and practices influence employee perceptions of organizational justice, which in turn impacts employee emotions and feelings of emotional exhaustion. Using structural equation modelling and based on employee survey data drawn from two manufacturing organizations, we find that a strong HR system — perceived by workers as distinctive, attractive and consistently implemented — fosters perceptions of distributive, procedural and interactive justice. However, only distributive injustice leads to negative emotions and emotional exhaustion. This is explained by reference to the cultural and institutional context (China), status (migrant) and type of workers (semi‐skilled, manual) included in the study. We discuss the theoretical and practical implications that arise from these findings.     

An investigation of the influence of coping resources in salespersons' emotional exhaustion

Salesperson burnout continues to be a major concern among industrial marketing organizations. In this work, the authors examine whether certain coping strategies moderate the impact of work-related stressors on salesperson burnout; a previously unexamined area in the marketing literature. More specifically, this work examines if problem-focused coping and emotion-focused coping significantly moderate the impact of role stress (ambiguity, conflict) on feelings of emotional exhaustion in an industrial sales setting. Findings indicate that problem-focused coping strategies moderate the impact of role stress on salespersons' emotional exhaustion; actually reversing the overall impact from positive to negative. However, findings surrounding the moderating effect of emotion-focused coping are mixed, raising interesting questions for future research efforts.     

Emotions and salesperson propensity to leave: The effects of emotional intelligence and resilience

Emotions constitute a powerful psychological force that can significantly influence the behavior and performance of salespeople. However, emotions in the workplace still constitute an under-developed area of study, mainly in the field of sales. Sales turnover is also particularly important in relation to sales management due to the nature of sales positions, their historically high turnover levels, and the difficulty involved in filling them.In view of the need to broaden knowledge on how to more successfully retain valuable salespeople, and the fact that B2B selling jobs are not the same across the board, this paper, while controlling the type of selling situation, analyzes the influence of two emotional skills (i.e. emotional intelligence and resilience) on salesperson propensity to leave their organization, both directly and indirectly, through their impact on work–family conflict and emotional exhaustion. The moderating effect of servant leadership perceived by salespeople on the relationship between emotional exhaustion and intention to leave is also addressed. Information provided by 209 salespeople from 105 enterprises from various industries confirms the hypotheses put forward and highlights the importance of encouraging the development of emotional skills as a way of alleviating work stress and reducing salesperson turnover. In addition, the results confirm the contribution of servant leadership towards reducing the effect of emotional exhaustion on salesperson intention to leave.     

高绩效工作系统、工作倦怠对员工离职倾向的影响研究

本文基于员工感知的视角,以工作倦怠作为中介变量,探索员工感知的高绩效工作系统对离职倾向的影响机制。通过来自企业256 个有效样本的实证研究发现,员工感知的高绩效工作系统与离职倾向显著负相关;工作倦怠及其子维度情感耗竭、玩世不恭与离职倾向显著正相关,而子维度成就感低落与离职倾向相关性不显著;工作倦怠在员工感知的高绩效工作系统与离职倾向之间起部分中介作用;员工感知的高绩效工作系统可通过影响员工的情感耗竭、玩世不恭情绪,间接对离职倾向产生影响,而成就感低落的中介效应不显著。     

Telework quality and employee well-being: Lessons learned from the COVID-19 pandemic in Italy

The coronavirus disease 2019 (COVID-19) forced organisations to implement intensive telework for many of their workers overnight. This scenario was completely new, and the emergency caused by COVID-19 created the possibility of experimenting with new ways of working with an unknown impact on employee well-being. Drawing on previous literature, we defined a model of telework quality consisting of the following four core domains: agile offices within organisations, functional remote workstations, flex-time and engaging management. We identified two high-quality and low-quality telework profiles using latent profile analysis on a data sample of 2295 insurance and financial sector employees. Demographic, occupational and procedural characteristics were associated with the probability of being in the positive or negative profiles. Our results showed that employees' emotional exhaustion and work engagement levels were related to telework quality. This study suggests that organisations need to consider the quality of telework to effectively adopt new ways of working that foster employee well-being.     

Female Part-time Workers' Attitudes to Trade Unions in Britain

This paper discusses the reasons that can be offered for the lower trade union membership rates of female part-time workers in the UK and focuses in particular on female part-timers' attitudes to trade unions. The findings are based on original research: 50 qualitative interviews with female part-time workers in the retail industry. The paper argues that female part-timers are supportive of the aims of the trade union movement and concludes that an integrated approach is necessary in order to understand part-timers' unionization rates. This includes structural factors, the approach that trade unions have taken towards part-time workers and attitudes towards trade unions.     

Marketing Hype: A New Perspective for New Product Research and Introduction

Marketing research procedures typically used to support new product development activities often emphasize the collection of data from potential customers, even when the product success depends on the decisions of a number of key stakeholders such as distributors, media, etc. Consequently, most conventional product introduction efforts focus on a target customer segment and ignore the needs of other stakeholders. These narrowly concentrated research efforts can lead to unfounded expectations regarding the product performance. Similarly, the lopsided focus on consumers can lead to reduced marketing effectiveness. Jerry Wind and Vijay Mahajan argue for the recognition of the process of "marketing hype," a set of prelaunch activities leading to the creation of a supportive market environment. This can lead to the creation of broader strategies that focus on the key stakeholders as subjects for new product research, and targets for the introductory marketing programs. This could lead to a richer understanding of the intergroup influences on the adoption of the new product and increase the chances of a successful new product launch.     

Impact of telework on exhaustion and job engagement: a job demands and job resources model

Teleworking, the increasingly common practice, which involves working away from the office using technology, entails changes in the experience of work. Such changes may influence the demands and resources associated with a job. While research on burnout has addressed the role of exhaustion and job engagement using the Job Demands‐Resources model, existing literature has focused on traditional work modes. This paper explores the effects on job demands and resources to understand the processes through which telework impacts the exhaustion and engagement of the teleworker. We find that the positive effect of telework revolves around reduced work pressure and role conflict and increased autonomy. The negative effect of telework is expressed through increased role ambiguity and reduced support and feedback. Overall, we find that telework is negatively related to both exhaustion and job engagement and that job demands and resources mediate these relationships.     

Can Perceived Support for Entrepreneurship Keep Great Faculty in the Face of Spinouts?

Despite the recent increase in academic entrepreneurship research, we still know relatively little about the degree of involvement of academic inventors in university spinouts. In this study, we distinguish between academic inventors who leave the university after the creation of a spinout (academic exodus) and those who maintain their university affiliation (academic stasis). Drawing from the literature on innovation‐supportive climates and from organizational support theory, we argue that perceptions of institutional support and departmental norms regarding entrepreneurship are associated with the exodus versus stasis decision. We find that inventors who have higher perceptions of institutional support for entrepreneurship are less likely to leave. This relationship is enhanced by perceptions of favorable departmental norms toward entrepreneurship. We discuss the implications of our work for the literature on academic entrepreneurship, innovation‐supportive climates, and perceived organizational support. Our study has clear policy implications for universities, policymakers, and funders who aim to stimulate academic entrepreneurship, but are concerned about losing entrepreneurial faculty. Specifically, we advise universities and policymakers to actively support academic inventors wishing to spin out and to monitor this support in a customer‐friendly manner, in order to ensure that the inventors' perceptions of support are favorable. It is also important for universities to look out for inconsistencies between a supportive environment for entrepreneurship at the institutional level and unfavorable norms toward entrepreneurship at the departmental level; such inconsistencies can lead good faculty members out of academia. More broadly, universities can pursue an aggregation strategy that aims to retain both a research and commercialization identity while building strong links between them.     

Employment Protection,Threat and Incentive Effects on Worker Absence

This article provides new evidence on the effect of changes in employment protection on worker absence. We use novel multi‐organization data to examine changes in worker absence as workers move from temporary to permanent employment contracts. We demonstrate a robust positive effect of employment protection on sickness absence. It has also been suggested that the impact of employment protection on absence and effort is due to a fear of dismissal. We also provide evidence that suggests that temporary workers' absence is influenced by incentives to attain jobs with protection that is unrelated to threat of dismissal. This has not been considered in earlier research. This channel of employment protection effects has important policy implications.     

国外建设创业型城市的主要做法与启示

相关国家推进创业，建设创业型城市的基本做法是：各具特色的创业教育体系，包括全社会参与的美国创业教育，政府财政资金支持下的英国创业教育，瑞典、荷兰和法国等国的创新型创业教育，注重实践运用的日本创业教育，置于国家战略下的印度、新加坡创业教育，从中小学开始的澳大利亚创业教育；重点突出的创业扶持政策，包括以小企业为重点的美国创业扶持政策，以高新技术为产业重点的日本创业扶持政策，健全的欧洲国家小企业创业扶持政策，更加优惠的大学生创业扶持政策和全方位的留学归国人员创业扶持政策，适合女性特点的创业扶持政策，支持创业孵化基地建设等。这些做法对于我国相关城市在确定创业扶持政策时的主要启示至少有：因地制宜，分类扶持，政策配套，从起步开始。     

A multi-level study of emergent group leadership: Effects of emotional stability and group conflict

Based on theories of self-organization and group evolution, we propose and test a multi-level model of emergent leadership in work groups. We investigated in particular how individual trait emotional stability (emotional disorder threshold, emotional resilience) and perceived group conflict (task conflict, relationship conflict) affect the awareness of emerging as a group leader. Based on data from 230 employees in 56 work groups in eight Chinese firms, and analyzed using structural equation and hierarchical linear modeling, the results support the idea that emotional stability is positively related with emergent leadership, but negatively with group task and relationship conflict. We also found that group task and relationship conflict moderated associations between emotional stability and emergent leadership, although the moderating effect of relationship conflict was marginal. The implications of the findings for theory relate to the relevance of self-organization and group survival theory for understanding leadership emergence. From a practical perspective, our findings suggest that mangers can expect leadership in conflicted groups to emerge from more emotionally stable group members.     

Exit,Voice and Loyalty Reactions to Job Insecurity in Sweden: Do Unionized and Non‐unionized Employees Differ?

Although job insecurity has received growing recognition in connection with the transformation of working life, little is known about how unionization affects its consequences. Data from Swedish health care employees indicate that job insecurity is related primarily to coping strategies in the exit and voice domains. Union members were less inclined to make use of the exit and voice options compared with their non‐unionized co‐workers, and more typically expressed loyalty to the organization. The collective support derived from union membership may make individual voice expressions less important, a finding that has to be replicated in countries with lower unionization rates.     

Strategic promotion tournaments and worker performance

In this analysis I study promotion schemes as human resource management strategies by which the firm can realize strategic goals by motivating workers to higher levels of effort and performance. Using information on promotions, wages, and performance for professional workers in a cross‐section of establishments in four metropolitan areas of the United States, I investigate empirically the proposition that firms strategically organize promotion tournaments to motivate workers to higher levels of performance. I present evidence suggesting that relative performance of workers determines promotions, supporting the notion of internal promotion competitions in which internal hiring policies and fixed job slots combine to create competitions among workers of a given rank in a firm. I then estimate a structural model of promotion tournaments that simultaneously accounts for worker and firm behavior and how the interaction of these behaviors gives rise to promotions. The results are consistent with the prediction of tournament theory that workers are motivated by larger spreads. Copyright © 2006 John Wiley & Sons, Ltd.     

Who Supports Professional Certification? Insights from Employment Arbitration

Professional certification programmes became commonplace across the occupational structure in recent years, with many emerging and established professions opting to create their own certification programmes for reasons ranging from collective marketing to reducing malpractice litigation risk. Theories of social closure suggest that advantaged and established individual practitioners might want to use certification as a means of distinguishing themselves and enacting barriers to entry, though research on credentials and signalling theory leads to the expectation that certification is most valued by less secure and younger workers seeking to establish themselves in a profession. We use a survey of employment arbitrators as a case study in the dynamics of who supports certification, finding a surprisingly low overall level of support for certification. Arbitrators who are female, racial minorities and those who earn lower hourly rates are most supportive of creating and earning certification, suggesting that the most natural constituency for a new certification programme may be those looking to ‘break in’ to a profession rather than those already well established in their practice.     

Motivating self-regulated learning in technology education

This paper proposes a compensative model for self-regulated learning in technology education (SRLT) comprised of cognitive, metacognitive and motivational domains. Discussion of the cognitive domain centers on problem-solving and creativity, with a focus on the need to engage students in open-ended assignments in informal contexts and to teach them a repertoire of methods, strategies and heuristics for inventive design and problem-solving, rather than letting them search randomly for ideas or use the trial-and-error method. The notion of metacognition deals with peoples’ ability to be aware of and control their own thinking, for example, how they selects their learning goals, use prior knowledge or intentionally choose problem-solving strategies. Self-regulatory behaviour is highly correlated with an individual’s motivation to handle challenging assignments, and with his or her internal satisfaction from being engaged in a task that contributes more to creativity than to receiving external rewards. Another important factor is an individuals’ self-efficacy belief in their ability to handle a highly demanding assignment determined by previous positive experience in similar tasks and the existence of a supportive social and emotional environment. The SRLT model highlights the interrelationships between the cognitive, metacognitive and motivational aspects of learning, problem-solving and invention. For example, teaching students problem-solving strategies could help them accomplish a task, improve their ability to monitor their own thinking and reflect on their learning, and enhance their self-efficacy beliefs about problem-solving and creativity. The teachers’ role in promoting SRLT education and directions for further research are also discussed.     

Market frictions and the competitive advantage of internal labor markets

Research summary : We show that frictions in labor and capital markets can be a source of competitive advantage for affiliates of corporate groups over stand‐alone firms in environments where benefits from internal markets' flexibility are high. We argue that the advantage of flexibility in changing labor inputs is related to how difficult it is to change capital inputs. We predict that if substituting labor with capital is difficult, the group advantage of flexibly changing labor would be stronger in countries with high levels of financial development. Consistent with this prediction, we find a stronger competitive advantage for group affiliates in countries with rigid labor markets but flexible capital markets. In these environments, group affiliates are more prevalent and outperform stand‐alone firms in terms of growth and profitability. Managerial summary : This research shows that the capacity to redeploy workers across internal units of the firm can be a source of competitive advantage in countries that impose strict employment protection laws. We show that the strategic advantage of labor flexibility is affected by how difficult it is to change capital inputs and that labor flexibility is a stronger source of competitive advantage in countries where developed financial markets allow for more flexible capital adjustment. In these settings, strategies designed to lower costs of internal mobility (e.g., locations of greater geographic concentration between units and in regions with less competitive external markets), development of corporate culture supportive of frequent change, and personnel development through internal rotation can result in substantial financial payoffs. Copyright © 2015 John Wiley & Sons, Ltd.     

From Towns to Hotels: Changes in Mining Accommodation Regimes and Their Effects on Labour Union Strategies

A radical shift in the spatial organization of the global mining industry has occurred over the last three decades. I argue that the shift from the traditional mining town, where workers lived close to the mine, to the new model of long distance commuting, where workers are transported in from distant cities for their shifts, transforms labour union strategies. Drawing on an in‐depth case study from Peru, I show that long distance commuting reduces workers’ capacity to mobilize locally by affecting the dynamics in three social spaces: the mining camp, the home and the union hall. Moreover, and in contrast to prior research, I detail how mining unions have developed new compensatory strategies to maintain their bargaining power.     

Dynamic Time-Staged Model for R&D Portfolio Planning—A Real World Case

Abstract— A dynamic, time-staged mixed integer model is currently being used for the selection of industrial long-range R&D portfolio. Input data from research and marketing are processed through logical programs to provide the discounted payoffs, probabilities (Bayesian, parallel strategies), subjective nonmonetary multiple criteria weights, and the matrix for the mathematical programming model. The multiperiod portfolio is revised sequentially for resources exhaustion throughout the planning horizon by the staged introduction of additional projects. Marginal payoff function (additional investments vs. expected payoff) is a by-product for the support of additional resources justification. Mathematical and heuristic techniques used to overcome common difficulties confronted by previously discussed models are presented. Experience with model introduction to management is also discussed.     

Matching compensation and organizational strategies

This study examines the impact of organizational strategies (at both the corporate and business unit level) on pay strategies, and their interactive influence on the effectiveness of the compensation system. The empirical findings are based on the survey responses of 192 human resource management executives in business units of large manufacturing firms. Corporate strategy was a significant predictor of pay package design, pay level relative to the market, and pay administration policies. Business unit strategy was a significant predictor of pay package design and pay level relative to the market. The findings are supportive of congruency notions which suggest that the effectiveness of the compensation system is partly a function of the fit between pay strategies and organizational strategies.