The effects of managerial attitudes to design on company performance

Central to current thinking on what makes companies competitive is the notion that “it's not what you do, it's the way that you do it”. The way a task is carried out in a company is itself very much related to the attitudes and opinions of the company's managers. This article focuses on top managers’ attitudes to product design and shows which ones are related to superior competitive performance. An examination of the attitudes shows that there are seven basic managerial orientations to design. The most successful orientation is called the “balanced orientation” and consists of attitudes that underpin a commitment to leading the field technically and making developments market‐relevant.     

Organization and Management Research in Transition Economies

Abstract

This article ascertains some problematic issues that may arise when conducting organization and management research in the former socialist countries. It reflects on methodological difficulties the two authors have encountered themselves in doing empirical research in a number of East European transition economies (the Baltic States, Bulgaria, and the CIS-especially in Belarus, Russia, and the Ukraine) since the beginning of the transformation in the late 1980s. By providing examples from their own experience, the authors suggest some solutions for solving methodological problems, which other researchers might face while accomplishing empirical studies in a peculiar but also a very attractive research context.     

Roots of Marketing and Consumer Research at the University of Chicago1

The marketing and consumer research fields began to flourish in the late 1940s after World War II. Social Research, Inc. was founded in 1946 by members of the University of Chicago's faculty. Students at the University's interdisciplinary Committee on Human Development and the Departments of Sociology, Anthropology, and Psychology worked at Social Research, Inc., pioneering the application of behavioral methods of research to problems of business and other organizations. This paper traces the transmission of knowledge from the academic setting to the business environment. It notes especially the influence of members of the university faculty and their theories of human behavior on the emerging fields devoted to the study of consumption and culture.     

On Determinants of Japan's Foreign Direct Investment in Eastern Europe

Summary

The paper takes issue with some untested but often repeated assertions that Japanese FDI positions in Eastern Europe are weak. Japan's economic relations with Eastern Europe, including FDI, should be understood in the context of Japan's global economic relations. Therefore, it might not be appropriate to approach the question armed with absolute FDI numbers only. So, the author proceeds to empirically test some of these assertions by calculating directional trade ratios and directional FDI ratios! As a result of his approach, he claims that Japan's FDI position in Poland is not significantly weaker compared to its trade position or to other advanced countries' positions. The paper also suggests that, although Japan's FDI in Poland has been undoubtedly stagnant, the larger problem is that the Polish FDI environment is still problematic due mainly to repayment risks and rather low levels of real per capita income.     

Achieving Competitive Advantage Through the Application of Open Systems Theory and the Development of Strategic Alliances: A Guide for Managers of Nonprofit Organizations

ABSTRACT

To effectively compete in today's competitive business environment, nonprofit organizations need to operate as open systems developing strategic alliances with key actors. To help managers of nonprofit organizations develop such relationships, open systems theory is explained, the phrase “strategic alliances” is defined, and a system of alliances is presented as a tool for identifying and analyzing potential relationships.     

It was 60 years ago today! Reflections on change in China: A decade framed by two parades

The lyrics below are mine but the tune is “Sgt. Pepper's Lonely Hearts Club Band.” Though you may have been born after this song hit the airwaves, this Beatles standard should be one of those melodies that is indelibly etched in your mind … so sing, and sing it loud:

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Effects of Trade Barrier Perception on International Services Trade

Abstract

While the United States is the world's largest exporter of business services, barriers erected by foreign governments seem to have severely depressed the penetration of insurance services in some of the world's largest markets.

Previous studies of the effects of barriers have concentrated on exporters of goods rather than services. Some of these studies conclude that foreign government restrictions are a major concern for exporters while others find that exporters perceive these barriers as less important.

The present study focuses on the effect of executives perceptions of trade barriers on their actions. Those who chose not to enter particular markets did not perceive these markets as more difficult to enter than all respondents did. Managers planned and took the most actions in the market perceived to be the least difficult to enter but results for other countries did not correlate with the perception of entry difficulty.     

Response to Dr. Capaldi

SUMMARY

This a response to Professor Nicholas Capaldi's reflections on Professor William E. Kilbourne's discussion of dominant social paradigms and government technology transfer programs in this volume. Dr. Kilbourne notes his agreement with Dr. Capaldi on most points, and reiterates his position, in his view consistent with Dr. Capaldi, that difficulties of cross-cultural technology transfers cannot be overcome by “persuasion,” and that cultural adaptation must involve a gradual process of successive technology transfers and the development of institutions that further develop technologies with consideration of the needs of users.     

The craft of business intelligence: An American view

Business is war. And in war, it is a matter of survival of the fittest. In order to survive in today's cutthroat business environment, we must be properly armed. And one of the most important arrows in the executive's quiver is accurate knowledge of competitors and their business environment. In other words, detailed knowledge of the enemy and the terrain of the battlefield. Every major country on earth recognizes the importance of intelligence and employs an intelligence agency to collect it for them. Over 2,500 years ago, the Chinese general Sun Tzu wrote: “If you know the enemy and know yourself, you need not fear the result of a hundred battles. If you know yourself but not the enemy, for every victory gained you will also suffer a defeat. If you know neither the enemy nor yourself, you will succumb in every battle.” Frederick the Great also expressed his opinion on the importance of intelligence when he said: “It is pardonable to be defeated, but never surprised.” In today's highly competitive business world it is becoming more and more important to know your competition-know your enemy-and, particularly in the international arena, to know your battlefield. There are minefields out there, and it is imperative to be able to identify and avoid them. You can still lose, even when armed with superior forces, if the terrain is against you. 1997 John Wiley & Sons, Inc.     

Effects of an External Consultant on JIT Implementation

ABSTRACT

The point of view of customers has been neglected by most of the relationship marketing literature. This paper, which draws on the Morgan and Hunt's commitment-trust theory (1994), proposes a model that explains the causal origins of relational commitment and highlights the role of trust as a central antecedent rather than other economic variables. In fact, consumer's trust in the firm's intentions and values turns out to be the most significant antecedent of a solid and lasting commitment. The model is tested for the relationship that customer develops with their usual garages.     

Updating Seminal Studies of Entrepreneurial Researchers in the 60's to the 90's

ABSTRACT

As early as the 1960's various researchers of African and Nigerian small business and entrepreneurship like P. Schatz, P. Kilby, J. Harris and M. Rowe, A. Ale, W. Nafziger, J. Wilde and others have been debating. Their argument is with attempt to trace and identify the factors which continue to stunt the growth and development of small and medium enterprises (SME's) and entrepreneurship in Africa and in Nigeria. The investigations carried out by these and other researchers on this subject should be accepted as pertinent and justifiable. This is especially so, in consideration of the abundant availability of both natural and mineral resources for use as raw materials within the continent. In addition, enormous amount of funds has been expended alongside immense attention and effort by governments towards the development of small-scale industries and entrepreneurship. A number of external factors therefore, like inadequate infrastructure, scarcity of machines, spare parts and equipment, lack of information, paucity of raw material supplies and problem with government policies and officials as well as cultural factors have been identified among the most serious obstacles. Internal factors such as poor organizational planning, problems of succession, inadequate re-investment of profits, lack of capital and poor managerial skills have also been noted by other researchers as main growth barriers. This research updated earlier work done by these different groups of researchers with reference to the small plastics manufacturing sector in Nigeria to see if there have been any changes in the last 10-30 years of study. The findings revealed that there has hardly been any significant difference in terms of improvement especially of external constraints observed between the 1960's and 1990's. However, the study found a number of progressive internal improvements being applied in other small plastic manufacturing businesses. Recently, some small plastics manufacturing entrepreneurs on their own initiative have learned to create and innovate various ways of coping with constraints facing their businesses independently.     

The corporation and its employees: A case story

One of the main objectives in the information society is to improve the quality of life. — Paying attention to the needs of people seems to be a key element in good ethical behaviour, says Tor Dahl, Managing Director of Manpower Scandinavia. In defining these needs, Manpower used Abraham Maslow's famous pyramid, his hierarchy of needs, as a model for trying to satisfy in practise the needs on each level. However, they went a step further, asking; what comes after Maslow? To mean something for others; togetherness and that people can be trusted and that they seek a purpose with their work, came out as answers. In his paper Mr. Dahl tells us how Manpower Scandinavia has developed a written set of values, which function as a basis for action and guidelines for behaviour, and where the key idea behind it all is to let people be self-managed. Furthermore, he shows us how Manpower has organised the company according to this conviction. — If your really have faith in people and show them trust, they will show you trust in return. Then you have a good basis for ethical behaviour, Tor Dahl concludes his paper.     

Sex and Shock Jocks: An Analysis of the Howard Stern and Bob & Tom Shows

SUMMARY

Studies of mass media show that sexual content has increased during the past three decades and is now commonplace. Research studies have examined the sexual content of many media, but not talk radio. A subcategory of talk radio, called “shock jock” radio, has been repeatedly accused of being indecent and sexually explicit. This study fills in this gap in the literature by presenting a short history and an exploratory content analysis of shock jock radio. The content analysis compares the sexual discussions of two radio talk shows: Infinity's Howard Stern Show and Clear Channel's Bob & Tom Show.     

Some Institutional Aspects of Advertising

Abstract

According to the author, the public's attitude toward advertising is very low. Virginia H. Knauer. Special Assistant to the President for Consumer Affairs, discusses some of the reasons for this consumer outlook and how some advertisers have overcome consumer objections.     

Effects of multilateral and preferential trade policy reform in Africa: The case of Uganda

Abstract

This paper estimates the effects on production, trade and economic welfare of current trade policy regimes throughout the world on Uganda relative to other economies. This will be a benchmark against which to examine various multilateral and preferential trade policy scenarios that might emerge over the next decade as part of the WTO's Doha Round and from the expected move later this decade towards Economic Partnership Agreements with the European Union. The results suggest modest gains or worse for Uganda, in part because it already has low tariffs and ready preferential access to rich-country markets. Several important caveats to this type of analysis are stressed though, before drawing out some trade and policy implications for Uganda.     

The servicescape: The social dimensions of place

Abstract

Place should not be viewed solely as a physical space that people inhabit or, within a servicescape context, patronise because the experiences consumers have in place are very much shaped by its occupants. Marketing literature, though, has tended to focus on the physicality of place, or the stimulus–response aspects of place, whereas in other disciplines such as geography, place has been viewed in terms of its temporal, spatial, natural, and social dimensions. The purpose of this study was to gain a greater understanding of how women's non-commercial relationships shaped their patronage decisions. Since this study was interested in why consumers make repeat retail visits, qualitative methods were used. As the findings revealed, one's need for social connectedness and desire to feel like an insider were sometimes more important than the products available and/or the servicescape's attributes.     

Can Experiences With a Country's Foods Improve Images of That Country?

ABSTRACT

This study examines how experience with other countries’ foods affects people's images of those countries, as well as the strength of such images. The findings show that foods are effective cultural elements that can enhance country images. People who have eaten a country's foods reveal more favorable country images than those who lack such experiences. Country images are even more favorable when people have more positive and many food experiences. Furthermore, positive country image effects are greater for people in opposite-hemisphere countries than for those in neighboring countries. Finally, people who prefer certain attributes of a country's foods provide more favorable ratings for related product attributes from that country, indicating affect transfer from food experiences to other product categories. These findings have key implications, especially for policy makers and researchers who seek effective ways to improve country images.     

FDI in Argentina During the 1990's

Summary

Since the early days of the economic history of Argentina, foreign resources have played a significant role. Their relative importance declined in the chaotic 70's and 80's, but increased again after the structural reforms which took place starting in 1989, in which the participation of foreign capital proved to be crucial. The new wave of FDI shows both differences and similarities with the pattern of past foreign investments. Although it is true that the economic environment has dramatically changed in Argentina, some of the reasons that led to the establishment of multinational enterprises in the country during the previous decades partially resemble those of today. And despite the economic transformation, Argentina remains dependent on, and hence sensitive to, the availability of foreign financing.     

Modelling Perceived Quality in Fruit Products

Abstract

Quality is in the eye of the beholder. Therefore, the firm's marketing strategy must be carried out by taking into consideration not only the consumers' objectively measurable needs and expectations but also their subjective perceptions as to what actually constitutes a quality product. Turning to Olson and Jacoby's distinction regarding the difference between a product's intrinsic and extrinsic attributes, the authors performed the estimation of structural equation models in order to assess the contribution of fruit product attributes to the Spanish consumers' perception of quality. In this article, the authors demonstrate that: (a) perceived quality in fruit products is a multidimensional concept depending on both intrinsic and extrinsic attributes; (b) intrinsic attributes exert a greater influence on perceived quality in fruit products than do extrinsic attributes; and (c) a very limited number of attributes (only seven out of twenty) stand out as being statistically significant to the consumers' perception of quality in fruit products. Finally, they provide statistical estimates pertaining to the relative contribution of the most significant intrinsic and extrinsic attributes to perceived quality in fruit products.