Valuing less and guarding more: Consumption stewardship in restricted contexts

This paper advances the conceptual understanding of consumption stewardship, defined here as a moral commitment to safeguard, nurture and use consumption resources to create consumer value. We delineate consumption stewardship from related consumption variables and articulate its underlying assumptions, conceptual distinctiveness and application areas. To create new theoretical and practical insights, the paper explores how consumption stewardship unfolds when a person enters into and lives in restricted consumption. A 2-year qualitative study, which included observation, casual conversations, and interviews, was implemented. Findings illustrate the nature and trajectory of consumption stewardship across latent, vigilant, submissive and shared modes. Our conceptual development of consumption stewardship and empirical evidence of the homeless experiences makes two main contributions. First, we show how the demands of stewarding material objects operate as a powerful determinant for individual (re)valuation of various possessions. Second, we identify how consumption stewardship drives different ways of consumption for value seeking. Findings offer insights for debates in the marketplace about protecting one's possessions, policies around consumption adequacy and social services' role for addressing space-related needs of vulnerable consumers.     

Negotiating subcultural authenticity through interpretation of mainstream advertising

This paper explores how subcultural authenticity is constructed and negotiated as members of a subculture interpret mainstream advertising images. A reader-response theory approach was adopted, and empirical material was conducted through open-ended interviews of homosexual women. Four processes through which ‘lesbian authenticity’ are constructed were identified: (1) defining proper lesbian look; (2) problematising both heterosexualised and oversexed media representations of homosexual women; (3) constituting being lesbian as an intrinsic part of one’s being; and (4) constructing heterosexual women as the Other.     

Marketing images of gender: A visual analysis

An interpretive method drawing from social psychology, feminist theory and art criticism is developed to analyze contemporary images of gender. Utilizing and expanding upon visual research techniques, a selection of ads from contemporary fashion magazines and catalogs was assembled to illustrate particular themes suggested by research on the representation of gender in advertising. The body‐and what it expresses‐is a site of central concern, and discussion focuses on how female and male bodies are represented in advertising. The conventions of art history, when framed within a social science perspective, offer unique contributions to the study of advertising and gender, well suited for researchers interested in the culture of consumption.     

A conversational approach to consumer vulnerability: performativity,representations, and storytelling

ABSTRACT

This conceptual article provides a conversational analysis of consumer vulnerability, which unveils how vulnerability is made through conversations and interactions among actors holding different market power positions. Three types of conversations prove fruitful to pursue a transformative research agenda improving vulnerable consumers’ well-being: (1) performativity, which unpacks agency and finalism in conversations; (2) social representations, which reveal uneven power positions and normativity expressed by participants in a conversation; and (3) storytelling, which reveals alternative and more powerful persuasive mechanisms of conversations framed as stories. Illustration for these types of conversations comes from extensive review of the literature on consumer vulnerability and from a critical consideration of my life-as-researcher with consumers as varied as gays, homeless people, migrants, second-generation immigrants, and subcultures of consumption.     

Customer Satisfaction with Consumption Systems

ABSTRACT

Purpose: This research examines how satisfaction toward a product and its associated services offered together by a single provider jointly affects behavioral intentions toward the provider.

Design/methodology/approach: In this study, empirical tests were conducted using longitudinal data spanning 5 years from a multinational company that offers both products and associated services as part of a consumption system to their customers.

Findings: Results show a joint congruent effect of product and services satisfaction on behavioral intentions is linear and positive. It appears that offering great service cannot compensate for less-than-adequate satisfaction toward the product. The results further highlight decreasing customer sensitivity to improvements in both sources of satisfaction and imply that focusing on too high levels of one type of satisfaction for their customers can actually be counterproductive for firms.

Research Limitations: Our model was tested using the data obtained from a single firm. Future research could test this model with data from multiple firms in various different industries and establish broader generalizability to the findings.

Practical Implications: Findings provide managers with insights on how to allocate resources across product and service spaces and to manage product and services revenues over time. Results also indicate that customer behavioral intention ratings are more weighted on product quality over the service received by them. However, mere improvements in the product cannot provide the highest desired results and therefore quality improvements in the product need to be complemented by improvements in service quality.

Originality/Value: There is a rapid emergence of the phenomenon of manufacturers providing both products and services as an integrated consumption system to their customers. While the provision of both product and service subsystems by the same firm leads to certain synergies, there are obvious costs to the development of new service capabilities and coordination with existing product capabilities. Our research intends to address this issue.     

Gender after gender: fragmentation,intersectionality, and stereotyping

ABSTRACT

This special issue on gender, markets, and consumption follows another special issue on gender and identity that appeared in 2003 in CMC. Fifteen years later, gender still represents a spirited field of confrontation. Seven articles emerged from the reviewing process, and contribute to three main themes: (1) refined representations of gender, which are fine-tuned to contemporary market and societal changes; (2) transformative contributions sharpening understanding of what gender inequalities are and how to contrast them through consumption and markets; and, (3) critical perspectives on gender, which stimulate societal as well as subjective undoing of gender.     

A Buddhist approach to consumption

ABSTRACT

Typically we think of consumption in terms of material objects however consumption can be understood on many levels. In the vijananavada or Mind Only school of Buddhist Psychology, which underpins much of the currently popular practice of ‘mindfulness’, consumption is considered within a much broader framework of material objects, sensory input, motivation – as well as consciousness itself. Once a basic understanding of these four aspects of consumption is achieved, we begin to notice how we nurture certain states of being within ourselves and others and become cognizant of the capacity to be able to selectively choose what to nurture. This understanding is then a concrete and transformative mindfulness method.     

Equal Dreams: The One Child Policy and the Consumption of Education in Urban China

This study explores the effect that China's one child birth policy is having on gender equality in urban areas of China, as viewed through patterns of consumption. Specifically, differential access to education by gender is examined through an analysis of the investments of urban parents in their children's education. The results of the study show that there are few important differences in the aspirations of parents for daughters versus sons. In addition, educational expenditures, including tuition, private lessons, books, and other educational products, show no significant differences by gender. These results seem to indicate that, in an important departure from a long history of unequal access to education by females in China, urban children are receiving full and equitable investments in their futures by their families, regardless of their gender. The results have important implications for the effects that public policies can have on gender equality.     

Children's Television Advertising: The Attitudes and Opinions of Elementary School Guidance Counselors

Abstract

Advertising researchers often assume that the audience reacts to ads homogeneously, but evidence suggests that individuals process ads subjectively on the basis of their membership in groups defined by ethnicity or gender, or their life themes or experiences. The authors examine how one group, heterosexuals, reacts to the portrayals of an out-group, homosexuals, in ads. They find that heterosexuals' emotional and attitudinal responses to a homosexual ad depend on their general attitude toward homosexuality. The effect on attitude toward the brand sponsor is more muted. Practical implications are noted for advertisers facing consumer groups that have diverse opinions on social issues such as homosexuality.     

Sexual orientation and consumption: Why and when do homosexuals and heterosexuals consume differently?

The increasing visibility of homosexuality in society, combined with the lesbian and gay community's considerable buying power, has triggered marketers and researchers' interest in understanding homosexual consumers' consumption patterns. Prior research on whether homosexual consumers behave differently from heterosexual consumers has yielded mixed results, and researchers and practitioners still do not know whether any substantial differences exist, what these differences look like, and how they can be explained. The findings from a meta-analysis reveal that sexual orientation explains on average <1% of the variation in consumption behavior across 45 papers, indicating only slightly different consumption behaviors. Findings from a moderator analysis contradict conventional wisdom and lay theories, while partly supporting assumptions that are rooted in evolutionary and biological theories that show consumption differences decrease with age; they increase when comparing homosexuals and heterosexuals of the same gender. These findings, which question long-held beliefs about homosexual consumers, help marketers to successfully adjust their strategies.     

‘If it comes from Juazeiro,it’s blessed’! Liquid and solid attachment in systems of object itineraries of pilgrimages

ABSTRACT

Building on an interpretive approach, we employ the multi-sited ethnographic methods of ‘following the thing’ and ‘following the people’ to track the movements of consumers and objects during a Catholic pilgrimage in the Northeast region of Brazil. We find a system of object itineraries that exemplifies how pilgrims liquefy and solidify attachments to objects to relate to God and saints during movements between their home and the sacred site. We expand perceptions by showing how materiality and relevance to the self can be important even in liquidity. Our findings have implications to the understanding of consumption of the spiritual and liquid/solid attachment to sacred objects.     

An Investigation of People's Time Orientation,Attitudes, and Behavior Toward Advertising in an International Context

ABSTRACT

Past studies have indicated that there are cross-cultural/national differences among people's perception of time and how they use time available for them and what factors affect their time-related purchasing and consumption decisions. It is stated that each culture or subculture could have its own dominant construct of time. The present study examines time use and orientation and time attitudes toward different activities, including advertising in an emerging economy of Georgia. Study results indicate that present orientation and consciousness of future, planning orientation, time saving, realization of present in the light of past, and action orientation are salient factors channeling time orientations of Georgian consumers.     

Worlds of demonetisation and delegitimising the grief of the marginal

ABSTRACT

In late 2016, the Indian state announced a policy of demonetisation whereby high denomination currency was legally rendered as invalid. The official aim of the policy was to confront the problems of black money and corruption that India faces. However, currency shortage resulting from the withdrawal of nearly 85% cash adversely affected the large informal economy in India. We explore how demonetisation affected marginal actors in one such informal economy space, the scrap market in some cities in south India. By accessing the narratives of these marginal subjects, we hope to show how the consumption of the governmental-corporate discourse of utopia is simultaneously implicated in the injustices and violence being experienced by several people. We contribute to ongoing theoretical conversations about the linkages between marketing and hegemonic practices of development by contending that hegemonic imaginations of development are linked to delegitimising the grief of marginal subjects. Such delegitimisation is linked to the desires of consumer-citizens in making them feel aligned with utopian fantasies and the reproduction of identity-based inequalities against marginal subjects.     

Taboo on TV: gender,religion, and sexual taboos in transnationally marketed Turkish soap operas

ABSTRACT

This study illuminates the ways in which men and women consume soap operas as a means of reflecting on and discussing sociocultural taboos. Through interpretive research we examine the ways in which religion, sexuality and gender relations are depicted in popular Turkish soap operas and how these depictions are consumed in the Balkans and the Middle East. This study challenges the assumption that consumption of taboo discourses leads to active identity modification or public defiance. Instead, in-depth interviews and online ethnography reveal that consumption of soap operas that challenge local religious and gender norms provide a liminal space for discussing taboo topics. Firstly, the findings indicate that talking about taboo topics seen in soap operas enables consumers to speak about what they expect gender and religious norms to be. Secondly, consumers get their mediated understandings of what religion is through soap operas. Thus, rather than simply offering escape, soap opera consumption facilitates the discussion of taboo topics.     

Product information as a safety provision. Editorial preface

Abstract

In the literature as well as in standards, guides and laws, the concept of product information and related terms is not always clearly and consistently defined and used. An attempt is made to clarify the confusing terminology with regard to product information by building a conceptual framework. It is suggested that one overall concept, product information, be used to depict all types of information, texts and images, that may accompany or be associated with specific consumer products. Different types of product information may be distinguished by their function and their location. The effects of product information on product safety are difficult to assess and probably limited. Ways to measure effectiveness are discussed and it is concluded that objective criteria and test methods still need to be developed. Effectiveness studies are essential in order to improve future labelling initiatives.     

Assessing the Impact of Service Employees' Nonverbal Sexual Signals on Consumer Attitudes: A Caribbean Perspective

ABSTRACT

This study examines the effects of nonverbal sexual signals by service employees on consumer attitudes. An experimental design was used to manipulate the nonverbal gender cues exhibited by service employees in a high- and low-contact service setting. As predicted, heterosexual customers who perceived the service employee to be homosexual vs. heterosexual had a significantly more negative attitude towards the employee and company. Attitudes towards the company were more negative for a high-contact vs. low-contact service but, surprisingly, there was no significant difference in attitudes towards the employee across service types.     

Kitchen concerns at the boundary between markets and consumption: agencing practice change in times of scarcity (Husmodern,Sweden 1938–1958)

ABSTRACT

This paper investigates practice dynamics in kitchens situated at the boundary between markets and consumption. The kitchen is conceptualized as a market-consumption junction, a space where multiple concerned actors in markets and consumption come to shape, and get shaped by, the practices in the kitchen. Drawing upon archival research of the Swedish household magazine Husmodern (1938–1958), this study traces two matters of concern in and around the kitchen: the scarcity of resources in food markets and the scarcity of time to prepare food for consumption. Findings reveal how thrifty and convenient practices became enacted, and their transformative implications for consumption, demand, and market action. The mechanisms involved in disrupting and reconnecting the dynamic elements of practices (meaning, competence, and objects) are explained through the notions of concerning, agencing, and overflows, which recursively work to redraw the boundaries between markets and consumption to establish novel practices.     

Consumption and Production in Two Oaxacan Communities

This paper suggests that the trend towards the conceptualisation of ‘post‐modern’ forms of consumption threatens the very basis of research into consumption and consumers. Arguing that although a fascination with the symbolic aspects of consumption has much to offer, the suggestion here is that the future of consumer research is potentially undermined by a preoccupation with post‐modern rhetoric which has in turn tended to divert consumer researchers away from their object of study. Examples of post‐modern consumer research are therefore critically discussed. In this context, the continued influence of modernist guises of consumption and the need for a datadriven prioritisation of consumer meanings is emphasised. The danger inherent in being seduced by the superficial attractions of a post‐modern mind‐set is therefore said to lay in the fact that post‐modernism operates as a disabling intellectual orientation which can only fulfil its potential if used in a more flexible and imaginative fashion than is currently the case.     

A State-of-the-Art Analysis of Food Consumption Studies

Abstract

A review of empirical food consumption studies is offered in this paper. A large number of recent food consumption studies from the areas of food and nutritional science, psychology, social psychology, sociology, anthropology, and consumer research are brought together. Twelve research themes are identified from the literature review and key findings and their implications are discussed. A heuristic and evaluative classification is developed to get a systematic understanding of the research issues covered by current food consumption research. A few suggestions for future food consumption research are mentioned on the basis of research gaps identified by the classification. To conclude, the theoretical prospects of studying food-related value conflicts and cross-cultural differences in emotional eating are spelled out in detail.     

The crossing of physical boundaries: de-materialization and the move towards de-collecting

ABSTRACT

The tension between materiality and liquidity in society provides a promising opportunity to elucidate how de-materialization influences the iconic transfer of meaning from a singularized physical object into alternative formats of experiential consumption. We conducted in-depth unstructured existential-phenomenological interviews with physical book de-collectors. We investigated the role of imagination in maintaining a connection to the de-materialized collection and its impact on the person–object relationship. When consumers de-materialize a collection of physical books, they confront their values related to materiality and emotional physical attachment while opening the possibility of sharing and undergoing new experiences that can transform their relationship with singularized objects and with other human beings. De-collecting represents a way in which consumers can maintain indexical connections to singularized objects’ meaning while letting the physical item go.