Trust in the supervisor and the development of employees’ social capital during organizational entry: a conservation of resources approach

Abstract

This article aims to understand how trust in the supervisor contributes to the development of employees’ social capital using Conservation of Resources theory as a theoretical framework and networking ability as an indicator of social capital development. We hypothesize that the relationship between newcomers’ trust in the supervisor and networking ability will be mediated by feedback seeking from the supervisor and moderated by emotional exhaustion. Based on a three-wave time-lagged study of newcomers (N = 224), we found trust in the supervisor to be indirectly and positively related to networking ability through the mediating influence of feedback seeking from the supervisor. In addition, feedback seeking interacted with emotional exhaustion in predicting networking ability such that it was more positively related to it at high levels of emotional exhaustion. The indirect relationship of trust to networking ability as mediated by feedback seeking was also stronger at high levels of emotional exhaustion. We discuss this study’s implications for our understanding of supervisors’ role and newcomers’ experience during entry, as well as for social capital research.     

Developing organisational embeddedness: employee personality and social networking

Abstract

While research has supported the contention that organisational embeddedness can influence voluntary turnover, little research examines how employees develop embeddedness. Understanding how employees develop embeddedness, however, is important to deal with the costly issue of voluntary turnover. This paper suggests that the personality traits of conscientiousness, emotional stability and extraversion can predict embeddedness and that social networking can also shape organisational embeddedness. Embeddedness is expected to negatively impact turnover intentions in turn. Data were collected through self-reported questionnaires (n = 401) in service sector companies in the Caribbean nation of Trinidad. A research design with three waves was used to test the proposed research model. The findings suggest that the personality dimensions of conscientiousness, emotional stability and extraversion predict organisational embeddedness, that social networking impacts embeddedness and that embeddedness predicts intent to turnover. Implications, limitations and future research directions offered by these findings are also discussed.     

Antecedents of well-being: a study to examine the extent to which personality and emotional intelligence contribute to well-being

In the debate surrounding the relationships between HRM and performance, there is an argument suggesting that a focus on understanding the role of employee attitudes and behaviours may elicit valuable insights into performance drivers. In examining individual behaviour and performance links, there is evidence that well-being plays a significant role. Other notable performance antecedents are personality and emotional intelligence (EI). This paper explores the relationships between these variables and reports the findings from a study of 156 managers. Results show relationships between well-being and EI as well as with personality, although EI explained variance beyond personality dimensions. The implications for HR of these findings are discussed.     

Early Career Outcomes of Graduate Employees: the Effect of Mentoring and Ingratiation*

Underpinned by the growing recognition of influence processes or a careerist orientation in the determination of career success, this study examined the effect of career-oriented mentoring, ingratiation and their interaction term on the career success measures of salary, number of promotions received and career satisfaction. Data were obtained through structured questionnaires from graduate employees (N= 432) working full-time in Hong Kong. Results of the ordinary least-squares regression analyses revealed a non-significant effect of career-oriented mentoring, ingratiation and their interaction term on salary. Career-oriented mentoring was, however, significantly positively related to number of promotions received and career satisfaction. Although the results reinforced the dominance of the traditional determinants of career success, the significant effect of career-oriented mentoring on two of the career success measures may help to paint a more realistic picture of the process of career success in organizations. Limitations of the study, directions for future research and implications of the findings are discussed.     

Personality,self-efficacy and job resources and their associations with employee engagement,affective commitment and turnover intentions

Abstract

In this paper, we examine the extent to which personality characteristics influence employees’ psychological connection to their work beyond that predicted by job context factors. More specifically, using Job Demands-Resources theory, we examined the influence of HEXACO personality facets, self-efficacy, and job resources on engagement, affective commitment and turnover intention. We used structural equation modelling on data collected from 623 participants working in a variety of organizational settings to test a proposed and a re-specified model. The results showed that both job resources and individual differences factors had direct and indirect effects on engagement, affective commitment and turnover intention. The personality facet liveliness was positively associated with engagement; sentimentality was positively associated with affective commitment; and social boldness, diligence and sentimentality were positively associated with self-efficacy. The model explained 69% of the variance in engagement, 60% of the variance in affective commitment and 33% of the variance in turnover intention. Despite the stronger influence of job resources, the results suggest that both individual factors and job context factors influence employees’ psychological attachment to their work. Practical implications in terms of selection, engagement and organizational development interventions, and further research opportunities are identified.     

College students’ and Mechanical Turk workers’ environmental factors while completing online surveys

Few studies have investigated the environmental factors of participants completing online self-report surveys, such as the presence of others and engagement in multitasking. The current study examined the environmental factors of 1023 participants drawn from two popular convenience populations—college students (n?=?512) and Mechanical Turk workers (n?=?511). All participants completed online measures of computer self-efficacy, the five-factor model of personality, and social desirability, as well as a questionnaire about their environment and activities when completing the measures. The two samples differed in terms of environmental factors, with college students significantly more likely to report: (1) being in a location other than their place of residence, (2) interacting with others, (3) being interrupted, (4) engaging in multitasking, (5) being under the influence of alcohol or other substances, and (6) completing the study using a laptop computer. The presence of others interacted with sample to predict personality and social desirability scores. Additionally, both presence of others and engaging in multitasking predicted longer completion time.

     

Social support and turnover among entry-level service employees: Differentiating type,source, and basis of attachment

Previous research on social support and turnover has yielded mixed results. To advance research in a more comprehensive manner, the present study examined how turnover is influenced by type of support (emotional or instrumental), source of support (coworker or supervisor), and basis of attachment (affective commitment and constituent attachment as mediators). In the context of entry-level service employees, these relationships were examined with a sample of restaurant servers company-wide from a casual dining restaurant chain in the USA. Coworker emotional support was directly and negatively related to turnover, and coworker instrumental support was directly and positively related to turnover. Furthermore, supervisor emotional support and instrumental support were indirectly related to turnover through affective commitment. When the mediators were considered independently, coworker and supervisor emotional support were both indirectly related to turnover through constituent attachment.     

Counterproductive behaviour at work: an investigation into reduction strategies

The present study examined the interrelation of personality characteristics, organizational justice, organizational citizenship behaviour (OCB), and counterproductive work behaviour (CWB). An anonymous questionnaire survey was conducted, with 1662 participants representing a wide variety of jobs across heterogeneous organizations in Thailand. Statistical analysis indicated that CWB can be predicted by the following personality characteristics; conscientiousness, agreeableness, self-esteem, extraversion, neuroticism and openness to experience. Moderation analysis discovered that the association between personality characteristics and CWB is moderated by three factors; distributive justice, interactional justice and OCB. Structural Equation Modelling was adopted in order to examine the efficacy of the identified moderators, and revealed that interactional justice has the strongest moderating effect, followed by distributive justice and finally OCB. Implications of the findings to organizational management and personnel practitioners are discussed accordingly, including; that the occurrence of CWB could be reduced through the implementation of organizational justice enhancement policies; and that the prevalence of OCB atmosphere at work could also help alleviate the impact of personality characteristics on CWB.     

Job stressors and voluntary work behaviours: mediating effect of emotion and moderating roles of personality and emotional intelligence

Framed within an emotion‐centred model, the current study investigated the mediating role of negative and positive emotion between job stressors and counterproductive work behaviours (CWB) and organisational citizenship behaviours, and the moderating effects of personality and ability‐based emotional intelligence (EI) on the relationships between job stressors and emotions. Results from a sample of 202 Caribbean employees across eight public and private sector organisations showed that both positive and negative emotion mediated the relation between job stressors and citizenship behaviours, whereas only negative emotion was found to mediate the relation between job stressors and CWB. Some support was found for the moderating effects of personality and EI. Implications for research and practice are discussed.     

Personality similarities and differences between Mexican and American business leaders

A study was conducted to investigate personality similarities and differences for a group of 200 business leaders, 100 each from Southern Mexico and the United States. Mexican and American leaders were administered the Sixteen Personality Factor Questionnaire (16PF) in their native language (Spanish or English). A demographic questionnaire solicited information about age, education, and gender. These variables were used as covariates in some analyses. After controlling for the effects of age, gender, and education level, the authors found that Mexican leaders scored higher than their American counterparts on the warmth, emotional stability, social boldness, and openness to change scales. American leaders scored higher on the abstractedness and self‐reliance scales. On scales related to leadership there were between‐nationality differences on emotional stability, social boldness, abstractedness, and self‐reliance. Additional studies are suggested to illuminate cross‐nationality similarities and differences.     

Sustainability‐oriented capabilities for eco‐innovation: Meeting the regulatory,technology, and market demands

Despite consensus in the literature that regulation, technology push, and market pull drive eco‐innovation (EI), evidence remains limited on the diverse firm capabilities needed to boost EI. Building on the natural‐resource‐based view of the firm and the EI literature, this paper posits that firms need to renew and realign their capabilities, and ultimately develop distinctive sustainability‐oriented capabilities, in order to meet the rapidly changing regulatory, technology, and market demands. Results of the analysis, based on a survey of U.K. firms, reveal that EIs are more likely to arise when firms (a) build capabilities on voluntary self‐regulation (i.e., executive driven environmental management system and corporate social responsibility) because such organizational capabilities allow them to address increasing regulatory pressures; (b) invest in environmental research and development (i.e., eco‐R&D)—instead of generic research and development—because it provides them with the relevant and specific technological capabilities to tackle technology shifts towards sustainability; and (c) develop capabilities in green market sensing as such capabilities allow them to address green consumption needs.     

Reward Contingency, Unemployment, and Functional Turnover

Based on the valence model of expectancy theory and the Cornell model of job satisfaction, this field study investigated the relationship between reward contingency, unemployment, pay satisfaction, job satisfaction, and functional turnover. The latter of which separates turnover into four categories: poor performing leavers, good performing leavers, poor performing stayers, and good performing stayers. It was conducted with a geographically dispersed sample of sales representatives (i.e., from 25 states and 66 cities), resulting in unemployment rates that ranged from 2 percent to 12 percent. The sales representatives were employed by four companies that paid different combinations of salary and commissions, ranging from mostly salary and little commission to 100 percent commission. A discriminant analysis accounted for 62 percent of the variance in functional turnover and achieved an overall classification hit rate of 67 percent across the four functional turnover groups. Follow-up univariate analyses indicated that objective reward contingency (R²=.34), state unemployment (R²=.11), state sales unemployment (R²=.08), education (R²=.09), and tenure (R²=.08) accounted for most of the variance in functional turnover. Perceived reward contingency, pay satisfaction, job satisfaction, age, and gender were not related to functional turnover.     

Blood Sports and Cherry Pie

Abstract . The results are reported of empirically testing two hypotheses relating to violence in a professional team sport: one, that hockey fans have a taste for violence (bockey is a “blood sport”) so that, in general, game attendance and violence in the National Hockey League are positively related; and two, more specifically, that the more extreme degrees of violence are positively associated with American, not Canadian, attendance. The data are game by game data for the 1983/84 season, violence is measured by various categories of penalty minutes (minors, majors, misconducts), and the model is a system of two reduced form equations. The results confirm that there is a significant and positive relationship between aggregate measures of violence (total penalty minutes) and attendance for games played in both American and Canadian cities; and there is a significant positive relationship between the more extreme forms of violence (proxied by majors and misconducts) and attendance only in American cities     

Guanxi and high performance work systems in China: evidence from a state-owned enterprise

Abstract

Existing high performance work system (HPWS) research has rarely considered cultural influences. This study investigates the relationships between guanxi, HPWS and employee attitudes in China. A data-set consisting of 226 employees in a Chinese state-owned enterprise in the railway sector was used to test the hypotheses. Using structural equation modelling as an analytical tool, we found that guanxi was positively related to HPWS and trust. Similar to research in the Western context, HPWS was found to be positively related to trust and job satisfaction. Moreover, the results also revealed that HPWS mediated between guanxi and both trust and job satisfaction. Theoretical and practical implications are both discussed.     

Antecedents of affective and normative commitment of organisational volunteers

Abstract

We investigated a number of established and emergent antecedents of affective and normative commitment of volunteers involved with a large Australian non-profit (NP) service delivery organisation. Self-report survey data were gathered from 921 volunteers. Using multiple regression analysis, we found affective commitment was positively predicted by role scope, personal importance, organisational support, esteem-based need satisfaction and value-based need satisfaction and negatively predicted by role ambiguity. We found that normative commitment was positively predicted by socialisation experiences and congruence of organisational mission and values with personal values. Theoretical and practical implications of the findings are further discussed. Of particular note is the value of extending organisational commitment mindsets to the value-laden and idiosyncratic NP sector and its volunteers. This includes the operationalisation of constructs not traditionally included in the examination of paid staff commitment, including perceptions of personal importance and need satisfaction, to inform volunteer management practice.     

Notes and Comments: Measures of risk attitude: correspondences between mean-variance and expected-utility approaches

Abstract The expected-utility (EU) approach brings great richness to the study of decision making in a large variety of stochastic environments. Research in the EU paradigm often starts from plausible assumptions on risk preferences or optimal responses to changes in the risk structure, and then investigates how such assumptions are reflected by properties of the von-Neumann-Morgenstern (vNM) utility functions underlying the EU concept. Building on Pratt’s (1964) analysis of risk aversion, several measures for risk attitude have been analyzed, including absolute prudence and temperance (Kimball (1990), Eeckhoudt, Goiller and Schlesinger (1996)), their relative and partial relative counterparts (Choi, Kim and Snow (2001), Honda (1985)) as well as extensions such as mixed risk aversion (Caballé and Pomansky (1996)). Mathematics Subject Classification (2000): 91B16, 91B06 Journal of Economic Literature Classification: D81, D82     

The relationship between newcomers’ emotional labor and service performance: the moderating roles of service training and mentoring functions

Abstract

Retaining newcomers and enhancing their service performance are critical issues for the human resource management and hospitality management fields. However, newcomers have just begun to learn the organizational display rules and often encounter more emotional problems than veteran employees. Thus, how organizations help the newcomers to manage their emotions in order to deliver better service is an important issue. Based on the Job Demands-Resources (JD-R) model, this study explores the relationship between newcomers’ emotional labor and service performance, and examines whether human resource practices such as service training and mentoring functions can moderate this association. We collected data from hospitality newcomers and their supervisors from 34 hotels. A total of 244 valid paired questionnaires were collected during two different time phases. The results of hierarchical regression analysis show that newcomers’ deep acting positively relates to service performance and service training can enhance this relationship. In addition, mentoring functions also differentially moderate the relationships between the two emotional labor strategies and service performance.     

Virtual communication,transformational leadership,and implicit leadership

This research was designed to test the theoretical relationship among personality, implicit leadership, and transformational leadership in a setting devoid of face‐to‐face communication, which we entitled virtual communication. Specifically, the study was designed to link, by using the International Personality Item Pool (IPIP), traits from the 5‐factor model of personality (the Big 5) to followers' perception of the leadership style of a virtual leader on the basis of Bass and Avolio's MLQ‐5X (1994). A voluntary sample consisted of undergraduate and graduate students from two universities in the south Texas area (N = 306). Respondents to the virtual communication rated Leader 1's communication, which used previously identified transformational language (Salter, Carmody‐Bubb, Duncan, & Green, 2007), as significantly more transformational than Leader 2's communication, using words not associated with transformational leaders. Participants who scored high in the Big 5 personality traits of agreeableness, openness to experience, conscientiousness, and extraversion rated the leader as more transformational while those high in neuroticism rated the leader as less transformational.     

Core self-evaluations and salary attainment: the moderating role of the developmental network

Core self-evaluation (CSE) has been shown to be robust as a predictor of employees' salary attainment. Although the developmental network is suggested to have a positive impact on salary, do all high-CSE individuals benefit from their developmental networks similarly? We incorporate both personality research and developmental network research to explore this question in two studies. In Study 1, we investigated whether developmental network size moderates the positive CSE–salary relationship. In Study 2, we explored whether the organizational status and the strength of ties of one's developers moderate the positive CSE–salary relationship. Results indicated that high-CSE individuals with developmental networks characterized by fewer developers and by strong ties reported higher salaries than others. Overall, our findings demonstrate that the positive CSE–salary link may vary depending on the structural characteristics of the developmental network.     

Emotional intelligence,job insecurity,and psychological strain among real estate agents: a test of mediation and moderation models

We develop two models of the relationships between emotional intelligence (EI), job insecurity, and psychological strain. The moderation model suggests that EI reduces psychological strain by helping individuals cope with job insecurity when it arises. The mediation model suggests that EI reduces psychological strain by enabling individuals to conserve resources, thereby reducing their experience of job insecurity. Our results, based on a sample of 232 real estate agents, show that job insecurity mediates the relationship between EI and psychological strain. Contrary to what the moderation model suggested, the positive relationship between job insecurity and psychological strain was found to be stronger when EI was higher. Overall, the results provide more nuanced insights into the role of EI in psychological strain.