Increasing the role of direct mail marketing in industrial marketing strategy

Direct marketing has long been a dominant factor in the distribution strategy of industrial goods and services. Yet frameworks for strategy formulation in this area are nearly nonexistent in the literature. Much that has been written focuses on successful techniques, such as how to use a specific type of sales letter to improve results. This article outlines a set of key perspectives that industrial marketers may use to evaluate the potential effectiveness of direct marketing strategies.     

Japanese buyers attitudes toward U.S. supply sources

This paper reports the findings of a mail survey of Japanese industrial buyers. Attitudes toward U.S. companies as supply sources were measured. Generally, Japanese buyers hold favorable attitudes but feel that U.S. firms do not practice the marketing concept in their international marketing efforts.     

Building more business with industrial direct mail advertising

One of the most effective tools of promotion in industrial markets, though often misused and little understood, is the proper use of direct mail. This article focuses upon the major considerations, with numerous examples, for planning and executing different direct mail programs.     

Fortune 500 manufacturer web sites: Innovative marketing strategies or cyberbrochures?

Forecasts for business-to-business electronic commerce over the next few years are in the trillions. Manufacturers represent a significant portion of business-to-business activity and their web sites an integral component of business-to-business electronic commerce. Should they choose to, manufacturers can use their web sites not only to conduct electronic commerce but also to engage in a wide range of marketing communications. Marketing communication activities include advertising, sales promotion, public relations, and direct marketing. The results of our content analysis of 188 Fortune 500 manufacturer web sites indicated that few manufacturers use a broad range of marketing communications activities. Analysis of differences in the use of marketing communications on web sites suggests that some aspects of web site marketing communications differ based on manufacturer characteristics such as sales, R&D to sales ratio, and net income.     

Marketing a business school to industry

Universities are typically production oriented in their approach to customers. However, a marketing approach can be adopted to orient research and development, to aid in the development of the educational services provided, and to direct their promotion and their pricing policies. The application of the principles of organizational marketing by a graduate school of business to its short courses for managers had major impacts throughout the school.     

A method to improve response to industrial mail surveys

Mail surveys play a critically important role in industrial marketing research. This article reviews previous literature, presents a process model of the major elements involved in constructing industrial mail surveys, and overviews a comprehensive approach to mail survey design known as the Total Design Method (TDM). The TDM is relatively exhaustive and covers all facets of questionnaire design and implementation. The value of the TDM is illustrated by reviewing two industrial marketing studies that attempted to follow the TDM guidelines. The results of a cost-benefit analysis indicate the TDM can provide excellent value to industrial marketing researchers.     

The key issues and procedures of industrial marketing research

Industrial marketing research has failed to receive its due attention in marketing books and journals, even though the volume of transactions in industrial goods and services is more than twice that of consumer goods and services. This article provides a systematic and wide ranging review of the issues, procedures, and opportunities found in industrial marketing research.     

Global marketing of industrial products: Are interpersonal relationships always critical?

The present paper examines the issue of whether interpersonal relationships are critical for global marketing of industrial products. The fields of relationship marketing, IMP group research, sales research, and network theory have stressed the importance of interpersonal relationships in the business-to-business or industrial marketing context. In contrast to this emphasis on interpersonal relationships, we argue that industrial firms can both conceive and enhance marketing strategies based on developing high quality and consistent processes, products, services or outcomes (consistent processes and outcomes). Such strategies are especially important given the fact that developing interpersonal relationships is expensive due to their reliance on frequent and/or face-to-face communications. In this paper, we examine industry and country contexts that lead to the choice of alternative industrial product marketing strategies and highlight some future research directions and managerial implications.     

The sovereignty of senior management in industrial marketing

The primary emphasis of this article deals with the basic nature of industrial marketing management in the direct mail area with respect to the sovereignty of the function. It specifically enumerates the various “levels of disorder” that can affect a marketing manager and the marketing department regarding the integrity and sovereignty of the entire sphere of marketing. Each “level of disorder” is discussed in detail and the basic signs and symptoms of the problem are reviewed with specific suggestions for resolving the situation, level by level. This article is intended to serve not only as a blueprint for action, but also as a diagnostic tool with which senior management can avoid megalomanic escapades and all lesser levels of management can clearly separate cause and effect to determine whether they have been affected by the “marketing Sovereignty Syndrome.”     

A sales mix model for effective industrial selling

The purpose of this article is to focus on one aspect of the marketing mix for industrial firms. Specifically, the control of promotion centers on the promotional mix, which includes personal selling, advertising, and sales promotion. The personal sales mix model (Figure 1) highlights those factors that are controllable by the industrial sales representative. Also, the uncontrollables involved in industrial selling are discussed. An understanding of the personal sales mix model should aid industrial marketers in satisfying buyer's needs through effective selling.     

Buyer information sources in the capital equipment industry

To maximize the effectiveness and efficiency of industrial marketing communications, industrial marketers should provide product and/or service information to their customers via the communications channel considered most important by industrial buyers. This study attempts to determine if industrial marketers and industrial buyers attach equal importance to five channels of communication. The findings raise some important questions regarding traditional practices in industrial marketing communications.     

An applied theory for marketing industrial services

When the area of industrial marketing is discussed in the literature on marketing and marketing management, only the marketing of goods to industrial buyers are considered. However, a vast amount of services are also marketed in the industrial sector. There is some, although very limited, literature on professional or consultancy services, but the area is usually not thought of as a part of industrial marketing [1–3]. Recently, a few papers have been published where these services are treated as an integral part of industrial marketing [4, 5]. The purpose of this article is to suggest some frameworks concerning the marketing of industrial services.     

Problem formulation in industrial marketing research

Marketing research is achieving increasingly greater recognition in the industrial marketing field as one of the major tools to assist management in decision-making processes. Its position in consumer goods marketing has long been well established, and its use has been widespread. At the present time industrial marketing research is becoming more accepted as a normal part of marketing management whose efforts are directed to the industrial markets for goods and services.     

Segmenting a business market for a professional service

This article uses benefit segmentation to analyze the structure of an industrial market for professional services— the market for CPA services among business firms. Data were collected from a random sample of U.S. business firms, stratified to include a broad cross section of the market for CPA services. Benefit segments were described by linking CPA selection criteria importance ratings with client firm characteristics such as business firm size. Examples of ways in which information about market structure can be used in marketing professional services are presented. The results provide evidence about the applicability of prior industrial marketing research and multilevel industrial market segmentation models to a professional services market.     

Export attitudes of industrial manufacturers

Small and medium-sized firms in three “high-tech” manufacturing industries were analyzed, in terms of their export attitudes and behavior, in order to provide beginning exporters and export promotion agencies with guidance to avenues of export success. Based on industry differences investigated, the study finds that managers in firms involved in exporting in each industry have similar attitudes toward international marketing opportunities, but that each industry exhibits different characteristics and strategies for exporting. Help is mainly needed in the areas of international communications and service delivery. The authors propose fewer government subsidies for export financing and more emphasis on encouraging joint ventures for service delivery purposes.     

A critical review of recent organizational buying research

The purposes of this article are to examine the major contributions toward understanding industrial buying behavior and to suggest possible areas for future research. Many of the more recent studies have attempted to apply research findings in communications theory, consumer behavior, quantitative methods, and managerial decision theory in defining the decision process which constitutes industrial buying behavior. These research efforts have not been thoroughly evaluated.     

Purchase process for capital equipment and services

This article develops some interactive dimensions of the industrial buying center. Buying group processes and outcomes were examined for purchases of capital equipment and industrial services in 31 firms. Qualitative as well as quantitative data were analyzed to test the soundness of an interactive communication perspective on buying, and the managerial implications to be drawn from such an analysis. Equipment and services purchase measures were found to differ reliably across several indices suggested by our theoretical orientation.     

Managing a capital equipment business's market share

Several factors are investigated as possible contributors to market share for capital equipment business: product quality, service quality, a business's image for quality, and marketing communications. Cross-lagged correlations with PIMS data imply that product quality and image for quality influence market share, marketing communication influences image, and service quality results from all of these sources of influence.     

Computer usage in distributor marketing

The use of computer systems by industrial distributors in marketing management is explored. Based upon the results of a mail survey and personal interviews with distributor managers, the article identifies where distributors are now in terms of computer usage, where they are going, and what steps need to be taken to improve their use of the computer in marketing management.     

Marketing research by a small industrial firm: A case study

There is a growing need today for industrial marketers to conduct marketing research and use the results in making profitable business decisions. This paper describes a marketing research study conducted by a small industrial firm and discusses the nature and extent of its impact on the firm's operations. Several implications and practical guidelines are derived for industrial marketers in general, based on the firm's marketing research experience.