旅游地形象的时间演变与演变机制

旅游地形象是动态变化的,时间是旅游地形象动态变化的一个重要维度。现有旅游地形象研究主要从游客感知角度来解构旅游地形象属性,并对游客不同游览阶段、大事件前后的旅游地形象变化进行实证研究。少有文献对旅游地形象的季节波动、生命周期变化等时间演变问题进行探究,且相关研究多忽视了供给方层面的旅游地形象。研究认为,旅游地形象涉及旅游者和供给方两个层面,并分别包含感知形象和发射形象。研究对国内外旅游地形象时间演变的相关研究成果进行了梳理,包括旅游地形象随游览阶段的演变、事件前后的旅游地形象变化、旅游地形象的生命周期演变、旅游地形象的季节波动等,提出了更为系统的旅游地形象时间演变机制,并从供给方与游客两个层面对感知形象与发射形象的演变过程进行了分析。     

Investigation on Visitors' Perceptions of Recreation Impacts in Sun Moon Lake National Scenic Area in Taiwan

This research attempts to understand the visitors' perceptions of the environmental impacts caused by six recreational activities by using Sun Moon Lake National Scenic Area in Taiwan. The six recreational activities were fishing, camping, trail use, swimming, biking and motorboating. It compared the visitors' perceptions of the recreation impacts before and after the environmental impact information was provided. The convenience sampling method was used during three weekends in August 2005. The results indicated that visitors in the study were aware of the environmental impacts caused by the six recreational activities. The most harmful activity among all was motorboating and the most harmless one was biking. In addition, different variables such as gender, age and preference influenced visitors' perceptions of the recreation impacts of different types of activity. Overall, after receiving the environmental information, the visitors' perceptions of all activities moved to being more harmful than their previous perceptions. This means the environmental impact information sheet given in the post-test did change the perception of recreational impacts. In general, visitors viewed their own activities as having fewer recreational impacts than non-participants, except for the boating activity.     

From branded exports to traveler imports: Building destination image on the factory floor in South Korea

In international marketing, it is believed that a positive image of an exporting country positively influences consumer behavior toward products from that country. An emerging notion is that a reverse effect may exist in which positive evaluations of products lead to equally positive image of the origin country. Based on a sample of 500 American purchasers of South Korean products the relationship between product purchasing and intention to visit is explored using SEM in a model that links product evaluation with an intention to visit. The study confirmed that consumers' willingness to interact with South Korea based on past product purchasing was a significant indicator of their intentions to visit the country.     

Justice motivation and place image influences on volunteer tourism: perceptions,responses, and deliberations

In the growing area of alternative tourism, tourist motives have been discussed but there is little consensus about what drives volunteer tourists. This paper explores the salience of justice motivation to the travel decision and deepens this understanding by contextualizing the volunteer tourism decision within the destination place image. Interviews were conducted during a Kenyan expedition. Results show justice motivation theory contributes to the explanation of trip participation as perceived injustices aligned with poorly perceived dimensions of the country’s image.     

目的地网络界面对旅游者体验及品牌形象的影响

旅游目的地推广营销所使用的官方网站、微博、电子商务平台等网络渠道构成了旅游者接触目的地的网络界面。旅游目的地网络界面特征主要包含信息价值、友好性和交互性3个要素。为探索旅游目的地网络界面对旅游者体验及品牌形象的影响,构建了旅游目的地网络界面特征、旅游者体验与目的地品牌形象的结构方程模型。研究发现,旅游目的地网络界面特征的3个要素通过功能体验和情感体验两个中介因素影响游客对目的地品牌形象的感知,但信息价值对情感体验的影响不显著。基于以上结论,对旅游目的地优化网络界面提出了策略建议。     

Corporate image and destination image: the moderating effect of the motivations on the destination image of Spain in South Korea

The research objective is to analyse the destination image and corporate image of Spain among the Korean university population. We study the moderating effect of the motivation between two potential groups of tourists, escapers (tourists who travel for relaxation) and seekers (tourists who travel for seeking culture). Information was collected in South Korea via a questionnaire and the data were analysed using structural equation and multi-group analysis. For both groups, the results show that the corporate image has influence on the cognitive component of the destination image, motivation impacts on the cognitive and affective dimensions, and the cognitive component effects the affective component.     

黄浦江两岸游憩空间意象比较研究

基于城市意象理论,采用网络文本分析法对黄浦江两岸游憩空间结构性意象与独特性意象进行比较研究,以推动黄浦江两岸旅游意象塑造,促进两岸协同发展。结果显示:各具特色的意象元素使黄浦江西岸形成了历史文化景观,东岸形成了现代都市景观,整体意象感知由核心区向周围衰减;意象五要素在两岸空间意象构成中的作用强度不同,标志物和区域是两岸公共主导意象要素,西岸道路要素可意象度高于东岸,共享边界黄浦江是两岸意象形成的基本参照系;文化内涵是西岸特色意象形成的基调,现代服务功能是东岸特色意象形成的关键。基于以上研究,对黄浦江两岸游憩空间意象塑造、品质提升及协同发展提出相关建议。     

Situational influences on normative evaluations of coastal tourism and recreation management strategies in Hawai’i

Acceptance of tourism and recreation management strategies depends on situational factors including social, resource, and facility impacts. If an area has adequate facilities, little crowding, and minimal environmental impacts, modifying existing management may be opposed. If an area is damaged and overcrowded, actions such as limiting access may be acceptable. This article measures normative acceptance of management strategies and how situational factors differentially influence acceptance. Surveys of 1399 tourists and residents at coastal sites in Hawai’i included eight hypothetical scenarios describing impacts to four factors: use level/density, presence of litter, damage to reefs, and condition of facilities. Respondents rated their acceptance of improving awareness/education, restricting use, increasing facilities, and improving maintenance for each scenario. Factors differentially influenced acceptance of these actions. Damage to reefs was the most important factor influencing acceptance of improving awareness. Use level was most important when rating acceptance of restricting people, and facility conditions were most important in acceptance of increasing maintenance and facilities.     

The influence of political conflicts on country image and intention to visit: A study of Israel's image

This paper analyzes the image of Israel, a country subject to continuous conflicts, and the effect of a political event on its image. A measurement model is examined before and after a specific international incident, the Mavi Marmara conflict between Turkey and Israel, in order to understand how this event influences the image that the Turks have of Israel, as well as their intention to visit the place. The results confirm that, when people have previous animosity towards a nation, the image of this country is formed mainly through its affective component and not through its cognitive one. The research concludes that a political conflict between two countries significantly damages the country image through the affective component and boosts the previously held animosity. The incident also increases the negative influence of the affective image on the overall country image and on the intention to visit the place.     

The immediate and subsequent effects of public health interventions for COVID-19 on the leisure and recreation industry

Public health interventions to combat COVID-19 can be viewed as an exogenous shock to the economy, especially for industries—such as leisure, recreation, and tourism—that rely heavily on human mobility. This study investigates whether and how exactly the economic impact of government public health policies varies over time. Focusing on the leisure and recreation industry, we use data for 131 countries/regions from February to May 2020 and employ generalized difference-in-differences models to investigate the short- and longer-term effects of public health policies. We find that stricter policies lead, on average, to an immediate 9.2–percentage-point drop in leisure and recreation participation. Even so, that industry recovers in about seven weeks after a COVID-19 outbreak in countries/regions that undertake active interventions. After thirteen weeks, leisure and recreation involvement recovers to 70% of pre-pandemic levels in a place that actively intervened but stagnates at about 40% in one that did not.     

Influence of popular culture on special interest tourists' destination image

In this study the role of pop-culture on shaping destination image was derived from focus groups and interviews with 24 fans from different nationalities of the Korean pop star Ahn Jae-wook. Three main theses emerged from the study: 1) the destination image induced by pop-culture was changed in a positive way; 2) the pop-star's event reinforced a positive place image through experiences of the event and travels in South Korea; and 3) the positive image from pop-culture experiences had a strong impact on future behavior. Results of the study suggest that pop-culture as an autonomous agent delivers a more powerful and stronger influence on destination image than previously recognized in the literature. Theoretical contributions and practical implications are discussed.     

Tourism between divided nations: An examination of stereotyping on destination image

This research examines the interplay of tourism and political conflicts in the context of two historically politically divided nations. Specifically, this research investigates the effect of stereotyping on destination image as well as the moderating role of previous destination experience. Results revealed that international stereotype had a direct effect on cognitive and affective images and indirect effects on travel intention, while the effects of stereotyping were equally strong among visitors and non-visitors. These findings suggest that even when inter-governmental relations have been gradually normalized people might still perceive their former rival nation as hostile, which can negatively influence their destination images of the nation.     

Impact of Restaurant Experience on Brand Image and Customer Loyalty: Moderating Role of Dining Motivation

This study seeks to determine which restaurant experiences influence the image of a restaurant's brand and formation of customers' loyalty. The research examines the connections among restaurant experiences, brand image, satisfaction, and loyalty in the context of full-service restaurants. This study also investigates the moderating effect of customers' dining motivations on the formation of brand image. The results of this study suggest that: (a) A restaurant's environment and food quality positively influences brand image and customers' satisfaction, (b) customers' perceptions of price fairness do not influence brand image but does affect customers' satisfaction, (c) development of customers' positive brand image does not drive satisfaction but does influence loyalty in full-service restaurants, and (d) customers' dining motivations moderate the relationship between restaurant experiences and perceptions of brand image. These results provide a basis for investigating which restaurant experiences are critical in eliciting development of a positive brand image and which have behavioral consequences. This study also offers mangers a perspective for developing marketing strategies to strengthen brand image in full-service restaurants.     

Keep it real: Assessing destination image congruence and its impact on tourist experience evaluations

Inaccurate promotional information about tourist destinations may result in tourists' negative evaluations. This study proposes a new approach to measure the congruence between projected and received images of a destination's attractions. Based on online textual data, this study investigates how image congruence influences tourists' evaluations of their destination experiences. Using promotional messages and reviews of attractions in Hainan, China obtained from a leading Chinese online travel agency (Ctrip) and a three-way fixed-effects regression model, this study demonstrates that image congruence positively affects tourists' appraisal of their destination experiences. External crises (e.g., the COVID-19 pandemic), the readability of promotional messages, and tourists' expertise moderate this relationship, reducing the positive impact of image congruence on tourist experience evaluation. This study bridges theoretical and empirical gaps in destination image (in)congruence research, informing tourism marketing agencies of effective promotional strategies in different contexts.     

Influence of celebrity involvement on place attachment: role of destination image in film tourism

The importance of place attachment in film tourism has been recognized by scholars and practitioners. However, despite its predominance in the destination management industry, several unaddressed issues remain in film tourism. Therefore, this study is conducted to investigate the relationships between celebrity involvement, destination image, and place attachment. Data obtained from 301 purposeful film tourists indicated that celebrity involvement was positively associated with place attachment. Moreover, cognitive image and affective image partially mediated the relationship between celebrity involvement and place attachment. In other words, cognitive image and affective image represent crucial psychological processes that explain how celebrity involvement influences place attachment. Furthermore, compared with the affective image, the cognitive image had a more crucial mediating role in the celebrity fan–film destination attachment relationship. Theoretical and managerial implications are also provided.     

A machine learning approach to cluster destination image on Instagram

Symbols are powerful in branding and marketing to represent tourist attractions. By bridging semiotics, marketing, and data science in the tourism context, this study uncovers the destination image based on Instagram photographs. This study constructed a novel methodological framework by evaluating different machine learning models to group textual information based on pictorial content. The results highlighted specific destination image clusters such as the wilderness and spirituality of alpine experiences. This information facilitates marketers' understanding of tourists’ preferences and movement. It also discloses blind spots that are less promoted by the marketers.     

生态节事活动投射形象与感知形象的差异研究——以2019北京世界园艺博览会为例

生态节事活动的成功举办与形象传播对建设生态城市、弘扬生态文明理念具有重要意义。以2019北京世界园艺博览会为案例,基于"投射形象-感知形象"的分析框架,运用内容分析、对应分析、成分分析方法,评估了典型生态节事活动的形象投射与感知差异。研究发现：（1）北京世园会形象可以划分为旅游吸引物、环境与地方氛围、设施与服务、旅游体验4个维度。（2）投射形象与感知形象仅在旅游吸引物维度方向差异小,在环境与地方氛围、设施与服务、旅游体验维度方向差异大。（3）投射形象与感知形象在旅游体验、环境与地方氛围维度上成分差异大;在旅游吸引物和设施与服务维度,投射形象内部存在明显分异,反映在官方微博的投射形象与感知形象成分差异大,设施与服务维度官方公众号的投射形象与感知形象成分差异大。（4）北京世园会努力建构的绿色生态的环境与地方氛围在游客感知层面接受度较差,核心原因是供需两侧的目标、需求与策略的不匹配。本研究对北京世园会投射形象与感知形象的方向差异与成分差异进行了重点分析,揭示了其在不同主题维度的区别化特征。这有助于促进生态节事活动的科学化、精细化评估,为其形象传播效果提升提供支持。     

Message framing and regulatory focus effects on destination image formation

This study examines the influence of message framing and how a match or mismatch between message framing and individuals’ regulatory focus can influence their destination image perceptions and visit intentions utilizing attribute framing and regulatory focus fit theories. This study also examines the mediating role of cognitive fluency and emotional state on attribute framing effects on destination image formation and visit intentions. Findings indicate that framing of marketing messages exerts significant influences on consumers' decision making and destination selection process. Consumers under gain-framed message condition tend to have higher destination image perceptions compared to those under loss-framed message conditions. A match between attribute framing and regulatory focus results in formation of better destination image perceptions compared to mismatch. Furthermore, cognitive fluency and emotional state mediate attribute framing effects on destination image formation.     

黄山风景区国际旅游市场时空演替特征研究

本文运用市场竞争态和亲景度分析方法,从时空动态视角综合分析1993-2004年黄山风景区国际旅游市场演替的绝对和相对特征.指出黄山风景区具有发展优势或潜力的客源市场主要集中于亚洲国家,处于市场竞争优势状态且亲景度较高的日本、美国、印度尼西亚、马来西亚、新加坡是黄山风景区的五大重点国际客源市场.针对各主要客源市场变化特征,提出进一步开拓黄山风景区国际旅游市场的建议.     

Understanding service experience and its impact on brand image in hospitality sector

This paper provides an understanding of customers’ common expectations and other important factors that enhance service experience during guest stay in the three selected four star rated hotels in Jammu, Chandigarh and Delhi, India. A structured questionnaire was used to collect data from hotel managers and individual customers. Guest's attitudes, their expected and unexpected feedback in addition to analyzing the important information that helps in finding out particular areas critical to customer service quality are explored. Overall the results indicate that expectations of the guests and actual experiences are at disparity. Viable recommendations to the hotel owners in particular and the hospitality industry overall are made which are likely to improve customer's memorable experience.