EBEN Goes to Germany

The 9th Annual Conference of the European Business Ethics Network (EBEN) will be hosted by a national EBEN network, Deutsches Netzwerk Wirtschaftsethik (DNWE), in cooperation with a business partner, Deutsche Lufthansa AG. Far beyond the generous support which Lufthansa is providing to organize the event, the company itself stands as a symbol for the conference theme, Working Across Cultures in the Europe of Tomorrow. Working across cultures is part of their everyday business, since Lufthansa operates with 58,000 employees in over 100 subsidiaries all over the world. The authors are members of the EBEN 1996 Programme Committee and represent the host institutions of the conference. Albert Löhr is member of the EBEN Executive Committee, Horst Steinmann is Chairman of the German network of EBEN, Deutsches Netzwerk Wirtschaftsethik.     

Letter from the Incoming Editors

This paper reports a study of the key success factors of what have been recognized as successful service enterprises in China, each considered representative of its respective industry. The grounded theory approach was used to analyze information collected from these enterprises, resulting in the identification of the attributes shared by these enterprises: customer-oriented service, service management, service innovation, and corporate social responsibility. Based on these attributes, a survey was conducted to verify the relationships among these attributes and important outcomes, namely customer satisfaction, perceived service quality, and enterprise reputation. The results of the statistical analysis indicate that the four attributes have positive impacts on service outcomes. The findings are of far-reaching importance in view of the vast potential service markets in China.     

Work,Virtues, and Flourishing: A Special Issue from the EBEN 25th Annual Conference

Journal of Business Ethics - The paper is the introduction to a selection of papers submitted to the EBEN 25th Annual Conference which took place at IESE Business School in Barcelona from September...     

编者感言

从幕后到台前,这是我们编辑部成员集体的第一次亮相。在我们手中接力而诞生的第112期杂志,持续记载的是过去十年中关于责任的中国式成长,始终传承的是导刊人专注．执着的责任信仰。借此机会,我们希望分享置身其中的真实心情。我们也希望与您一道,共创更精彩的未来。     

Canton Fair,Goes Well Despite Slowdown

The first phase of the Canton Fair from April 15-19 went well despite a slight decreasing visitors and volume of business, an official of the fair organizer said.     

灵魂出壳

如果2006年上半年最流行的词汇是“相当”的话，那么，下半年最火的就应该轮到“灵魂附体”了。