Dissemination of Consumer Law and Policy in Tanzania

This paper discusses the current consumer protection laws status in Tanzania with special focus on selected areas, including product safety and product liability, quality of goods and services, and telecommunication consumer protection. A case study on status of consumer protection in Tanzania is rendered to reveal the realities of consumer protection in the country. The paper also reflects the desired state of consumer protection in the country and how it can be achieved. Furthermore, the paper highlights the influence laws from other jurisdictions and international organisations have on the Tanzania consumer protection laws and regime.     

Growing market concentration and changes in consumer welfare: The case of the U.S. commercial airline market

Initial assessments of the economic deregulation of the U.S. airline industry indicated that most consumers gained from the increased competition in the airline market. More recent studies have reached less favorable conclusions. In this study, changes in passenger welfare are determined for 19 U.S. destination cities for the years 1979, 1983, and 1987 on the basis of Hicks' equivalent variation measure, using a counterfactual research design. Particular attention is given to variations in consumer welfare gains/losses depending on (a) the proportion of the change in air fares attributed to deregulation, and (b) the destination airport's classification. The estimates suggest that travelers to large, long-standing hub cities were generally insulated from any large post-1979 welfare changes. Travelers to new hubs experienced substantial welfare declines between 1979 and 1987 — although their post-1983 welfare changes were uniformly positive. Travel to nonhub airports showed the greatest variance, with both the relatively largest welfare gains and the relatively largest losses.     

准入规制与技术创新:基于自然垄断行业的经验分析

准入规制对自然垄断产业技术创新的影响依据其类型而不同.与竞争性市场相比,进入规制对成本节约的Ⅰ型技术创新不产生特别影响,但对创造产品需求的Ⅱ型技术创新产生抑制作用.另一方面,Ⅰ型技术创新对既有的准入规制有一定的强化作用,而Ⅱ型技术创新通过刺激需求,改变原垄断行业的自然垄断特征,会导致放松规制.对移动通讯业与治污行业的实证研究支持了上述论断.     

Consumers and deregulation of the electricity market in Germany

Against the backcloth of EU regulation, this note looks at the “politics of necessity” regarding electricity provision in Germany. Electricity as a case is chosen because its provision has been undergoing a profound process of liberalisation and deregulation, and there is a considerable amount of experience with the chances and pitfalls of liberalisation in this sector. Secondly, electricity is a network industry and a natural monopoly subject to systematic market failure, which calls for regulation. The paper starts out with a closer look at the consumer as an actor in the regulation process, proposing a three-role model of the consumer as a market player, as a citizen, and as a micro-producer in households and networks. In these roles, consumers take on different social and political identities; they are affected differently by (de)regulation of essential services and have different options for reacting to quality and price issues. It then describes the legal state and the development of deregulation in the electricity sector in Germany. Selected empirical data are presented, and consumer policy implications are drawn.     

基于自然垄断现代观点的垄断性行业分类规制研究

以可竞争市场理论为核心的自然垄断现代观点,对政府授予自然垄断以垄断特权的规制政策的基础提出了前所未有的挑战。对垄断性行业的各类业务按强、弱自然垄断性进行区分,按照分类规制的原则,结合我国有代表性的垄断行业自身的特点,可以显示出对垄断性行业进行分类规制的必要性、可行性。     

Consumer Law and Policy in Ghana

This paper presents a picture of the landscape of consumer law and policy in Ghana and reviews the scope of protection of consumer interests with specific regard to product safety and liability, consumer sales, and telecommunication services. It assesses the legislative and policy framework on consumer contracts, product safety, and unfair commercial practices; discusses the role of national agencies in enforcing safety standards; and highlights some critical consumer issues in telecommunications service delivery. The paper examines the regulatory framework on other consumer issues such as advertising, labelling, and marketing of consumer products; terms and conditions of consumer contracts; and after sales services including the enforcement of guarantees, warranties, refund, and return policies. The paper also discusses the extent of external influence on the development of consumer law and policy in Ghana and reviews the level of interaction with other legal systems and supranational bodies in the three focal areas. The contribution also explores areas of Ghana’s consumer protection framework which could benefit from guidance from the EU transnational model on consumer protection and makes recommendations for the enhancement of the emerging legislative and policy regime on consumer protection in Ghana.     

The Hierarchy of Consumer Participation: Knowledge and Proficiency in Telecommunications Decision Making

This paper establishes a “hierarchy of consumer participation” that has striking parallels to the hierarchy of political involvement developed by Milbrath (1965, 1982). Analysis of consumer decision making required by the deregulation of telecommunications shows that independence of decision making, propensity to use sources of information, and propensity to influence others' decisions are highly interrelated. Four main types of consumers are identified: consumer influentials, active consumers, dependent consumers, and nondecision makers. The levels of consumer participation should be highly salient in defining targets and programs for consumer research, education, protection, and policymaking.     

Information Disclosure and Consumer Credit Knowledge: A Longitudinal Analysis

Early evaluations of Truth-in-Lending have observed impressive gains in consumer knowledge about interest rates. Contrary to original goals, consumers with more education, income, and debt experience have benefited far more than low-income and minority consumers. How will these results change over time as consumers gain credit experience with the aid of disclosure? Has disclosure improved consumer understanding about finance charges, and what factors beyond socio-economic status might have enhanced consumer knowledge of credit terms? These questions are addressed in this report of a large sample of California households surveyed at two points in time. The longitudinal analysis shows individual changes in knowledge, the effects of credit experience on learning, and a projection of future levels of credit knowledge.     

Lemon Laws: Intent,Experience, and a Pro-Consumer Model

Under deregulation, public policies regarding consumer rights and product warranties have shifted. This paper reviews the rationale for lemon laws, state legislation intended to help consumers resolve new car performance, and repair problems. It then compares consumers’ redress under these laws to redress under other remedies. Experience with Vermont's legislation, one of the most aggressive lemon laws, is reviewed and analyzed in detail as the basis for formulating public policy recommendations in this area.     

Should the Airline Industry Market Safety?

Marketers need to be concerned about a growing lack of consumer confidence regarding safety in service industries such as the transportation industry. This article focuses on safety and consumer issues in the airline industry since deregulation. Marketing solutions to improve the images of service industries in general and the airline industry in particular are recommended.     

Consumer credit,household financial management,and sustainable consumption

Over the past decade, sustainable consumption has emerged as an issue of growing international prominence. Policy initiatives to facilitate more environmentally and socially preferable household provisioning have typically emphasized materials and energy efficiency. While this approach holds the prospect for some notable short‐term gains, experience suggests that longer‐term improvements are likely to fall short of expectations and trigger unanticipated rebound effects. Effective policy programs need to acknowledge the social and financial dimensions of consumer decision making and become more attentive to the role of households as catalysts of production. From this perspective, consumer payment systems take on special significance. In particular, the prevalence of credit cards and the accumulation of consumer debt in the USA and other advanced countries have been important drivers of economic growth in recent years. This paper highlights the linkages between consumer credit and sustainable consumption and discusses the structural changes in lending practices that account for the popularity of this payment system. While unsatisfactory conceptual models and inadequate data make it difficult to advance any definitive assessment of this relationship, it is possible to outline the basic elements of a research agenda in this area.     

Antecedents of participation in online brand communities and their purchasing behavior consequences

This study intends to fill some gaps in knowledge about online communities and their influence on consumers’ purchase decisions. A review of the extant literature on online brand communities reveals that most prior studies have focused on identifying the factors associated with joining and participating in online communities. However, limited studies examine the implications of participation in online brand communities in terms of consumer behaviors, such as brand liking and intention to purchase the brand. In addition, these few studies have either focused on the influence of operational elements of the online community on purchase intention or on the influence of community members’ characteristics regarding purchase intention. Therefore, this study aims to provide an integrated framework for operational and user characteristics’ antecedents associated with consumers’ participation in online brand communities and their effect on purchase decisions. Structural equation modeling was used to test the conceptual model. Data were collected via a survey of the Facebook pages of 282 members of Egyptian telecommunication companies. The findings provide insights into how these antecedents should be managed to enhance participation in virtual telecommunication communities.     

The impact of the deregulation of retail hours on shopping trip patterns in a mall hierarchy: an application of the RASTT model to the Sydney Project (1980–1998) and the global vacant shop problem

The impact of the deregulation of trading hours on trips to planned shopping centres is studied using the retail aggregate space-time trip (RASTT) model, where changes in consumer spatial behaviour are analysed at three malls in seven year periods (1980/82, 1988/89, 1996/98) in Sydney, Australia (The Sydney Project). After effective deregulation in 1992, the subsequent repeat samples in a hierarchy of shopping malls show significant structural change in only the afternoon samples at community and regional planned shopping centres. The results show a substantial increase in the attractiveness of planned shopping centres over traditional retail centres, where less consumers are shopping locally. There was a shift in spatial demand towards Sunday for ‘small centre’ behaviour and the appearance of high frequency regular trips to the regional planned centre. The RASTT model suggests that these changes in the structure of consumer behaviour are a result of moving the time boundary to seven days-a-week shopping at these centres. These structural changes may account for the on-going long term vacant shop problem that has manifested itself under shopping hour liberalisation in south east Australian, British and Canadian traditional retail hierarchies in the 1990s.     

Telecommunications deregulation and rural consumers: the impact on decision-making

Deregulation of the U.S. telecommunications industry has made a major impact on the consumer decisions of both urban and rural telephone consumers. This article focuses on rural consumers and examines their relative satisfaction with local and long-distance service, attitudes toward and knowledge about deregulation, and use of information in specific local service and equipment decisions. Implications for consumer educators are identified.     

Productivity Growth,Protection and Plant Entry in a Deregulating Economy: The Case of India

In this paper we study the comparative performance of Indian manufacturing industries during relatively recent periods of domestic regulation and de-regulation of plant entry. The period of de-regulation is accompanied by largely unchanging levels of import competition and higher output growth. The growth of labour and total factor productivity (TFPG) is observed to be higher during the deregulation period. We use data on 42 three-digit manufacturing industries. Our sample covers consumer, intermediate and capital good industries. We study the relationship between levels of effective protection and total factor productivity growth (TFPG). We found that increasing effective rates of protection was not associated with lower TFPG. We test the hypothesis that higher degree of trade protection induces greater entry of plants. This hypothesis is statistically supported. Our econometric estimates found a positive association between net entry and TFPG, after controlling for inter-industry differences in effective protection, asset size of plants and demand growth. Our results support the proposition that competition positively contributes to TFPG during deregulation.     

金融全球化与金融监管:动因、挑战与问题——基于新兴市场经济国家的分析

金融全球化的动因是放松管制和技术进步,引起了金融机构和市场结构的巨大变化。新兴市场经济国家因此面临许多新的金融监管问题：新的监管需求,传统监管方法的局限性．处理金融竞争方法的调整,消费者保护,监管成本的控制,监管协调等。新兴市场经济国家需要进一步面对跨国金融活动、国际金融标准和监管执行力的挑战。     

Strategy choices among internationalizing US airlines

This paper surveys and analyzes the internationalization strategy of US airlines. We first discuss globalization factors acting on the industry, particularly, government actions, the emergence of international markets, competition (including the role of firm specific assets in conferring competitive advantage), and supply cost factors, principally labor, fuel, and aircraft procurement. We then discuss the gains from internationalization, and the recent performance of US airlines, from which we develop internationalization strategy guidelines for airlines, classified as market-oriented and efficiency-oriented. Finally, we trace some broad lessons from the aviation industry for other service sectors facing similar deregulation and globalization pressures.     

Taxing Purchases of Home Tape Recorders and Supplies to Compensate for Copyright Infringements: An Econometric Analysis of the Role of Economic and Demographic Factors

Faced with a sharp decline in sales in the early 1980's, the music industry looked for an explanation which could be converted into windfall gains for itself. The explanation proposed by the industry was increased home taping of prerecorded music. Through the introduction of federal legislation, the industry hoped to realize gains at the expense of the consumer of home taping equipment and media. The analysis presented here indicates that the independent effect of taping on prerecorded music sales may not have been as high as the recording industry has claimed, so that consumers may end up paying more than their fair share toward the windfall.     

Consumer education in the UK: new developments in policy,strategy and implementation

Consumer education is an integral part of the European Community's consumer policy. It plays a key role in consumer empowerment, helping consumers gain the skills, attitudes and knowledge they need to be able to gear the choices they make as consumers to their economic interests and to protect their health and safety. In its policy statement, the Directorate General for Health and Consumer Protection states that the European Community is aware that joint measures at national and Community levels should be more structured, in order to achieve maximum effectiveness. This paper aims to set out the current policy and strategic context for consumer education and empowerment in the UK; review the role of UK government bodies and other agencies concerned with developments; review recent literature; present the results of interviews with an extensive range of key stakeholders and the results of a survey of service heads for trading standards throughout the UK. It will consider implementation, partnership, resources, ideas and opportunities. The research found that the agenda for consumer education in the UK is at an interesting stage of development. The Enterprise Act 2002 gives the Office of Fair Trading (OFT) a statutory power to carry out educational activities. Consumer education is also moving up the agenda in the trading standards service. In addition, the teaching of citizenship in English schools is already stimulating new developments in consumer education. The paper will consider the need for organizations like these to work together to build on these policy developments and ensure that consumer education gains the profile it needs to influence consumer attitudes and behaviour.     

Keeping Up With the Joneses: Analyzing the Effect of Income Inequality on Consumer Borrowing

Household debt relative to disposable income increased from 60% in 1980 to 104% at the end of 2003. ‘Buying on credit’ has become so popular that an increasing number of firms generate more profit from financing than from selling their products. In this paper, we show that rising income inequality has substantially contributed to increased consumer borrowing. Income inequality affects all components of total household debt, but the impact is strongest on non-revolving debt (installment loans), which is used to finance the purchase of consumer durables. We argue and provide evidence that the income inequality effect on consumer borrowing is a result of conspicuous consumption. Rising income inequality has forced households with smaller income gains to use debt to keep up their consumption level relative to households with larger income gains.JEL Classification: D12, G29, J31, M30