Female Managers in Britain – A Comparative Perspective

The aim of this article is to present the current position of female managers in Britain and examine the similarities and differences between male and female managers. In terms of managerial efficiency and performance per se, the evidence strongly suggests that there are far more similarities than differences between the way men and women ‘manage’. However, there are some major sex differences in relation to demographic profiles, job status and employment factors, career development, occupational stress levels, and attitudes towards female managers compared to their male counterparts. One in nine managers in Britain are women and less than one per cent occupy senior management positions. Women managers tend to have to be more highly qualified than men managers, are more likely to be single or divorced, and encounter more prejudice and discrimination in the work environment. In addition, compared to male managers female managers have to cope with additional stresors stemming both from their work and home lives. It is suggested that many of these differences are hampering the career prospects of women in management and contributing towards the difficulties they have in reaching the higher levels of management compared to men. Finally, recommendations for changes in corporate and legislative policies are also proposed.     

Will behavioral research on managerial decision making generalize to managers?

Research on managerial decision making (MDM) is often conducted using business students. By using students as subjects in experiments, researchers assume that the results generalize to managers. To test this assumption, the decision making of managers was compared to that of graduate and undergraduate business students using a complex decision task in which all subjects were equally naive. There were no significant differences between the managers and graduate business students. The undergraduate students, however, made more costly decisions, used less effective decision heuristics, and were more erratic than the managers and graduate students.     

Shatter the glass ceiling: Women may make better managers

There is considerable evidence that women encounter a glass ceiling or barrier to advancement into the executive ranks of organizations. Although many expected this barrier to be obliterated with the large influx of women entering the work force over the last two decades, little change has actually occurred in the most senior ranks. In most sectors, women still comprise less than 5 percent of board directorships and corporate officerships. This article focuses on emerging evidence which indicates that the trend in U.S. corporations toward high-involvement work teams, consensus decision making, and empowerment may actually benefit the leadership styles that women already exhibit. Preliminary evidence is also provided which indicates that female managers are seen as more transformational than their male counterparts—a leadership style that has been shown to have a strong positive impact on individual, group, and organizational performance.     

An Exploration of Two Competing Perspectives on Informational Contexts in Top Management Strategic Issue Interpretation

Two disparate theoretical views of how informational contexts affect managerial sensemaking and decision making appear in organizational research. An organizational information processing perspective posits that increasing the flow of information within and between organizations will enhance environmental awareness. In contrast, behavioural decision making and social cognition research suggest that information may increase the occurrence or magnitude of overconfidence and illusions of control. These competing predictions were examined by means of an investigation of the relationship between informational contexts and top managers' strategic issue interpretation. Findings indicate that managers whose organizations have environmental information readily available to them perceive higher control over issues than managers in organizations with lower informational availability. Moreover, managers in top management teams with higher information processing capacity seem to perceive higher degrees of control and manageability, and search for less data in issue interpretation, than managers in teams with lower information processing capacity. These results offer some support for the behavioural decision making and social cognition perspective, and question the organizational information processing prediction that organizations engaging in active information processing are more aware of the environment and more likely to assess environmental developments, trends or events in a more vigilant manner.     

Stakeholders’ Attributes,Behaviors, and Decision‐Making Strategies in Construction Projects: Importance and Correlations in Practice

Project managers need to make decisions on how to balance competing claims between the different stakeholders in projects. Previous studies have suggested that the choice of decision‐making strategies is highly related to stakeholders’ attributes and behaviors in practice; however, limited studies have been conducted in the construction field to analyze the importance of stakeholders’ attributes, behaviors, and decision‐making strategies, and validate the correlations between the factors and decision‐making strategies. To analyze the underlying meanings of stakeholders’ attributes, behaviors, and decision‐making strategies from the practitioners’ perspectives, and indicate the influence of stakeholder‐related factors on decision‐making strategies, an interview, questionnaire survey, and case study were adopted. Empirical studies suggest that three stakeholder attributes (power, urgency, and proximity), and four types of stakeholder behaviors (cooperative potential, competitive threat, opposite position, and neutral attitude) are perceived by the practitioners as important to dealing with stakeholder claims. Depending on stakeholders’ salience levels and behavior types, strategies of defense, compromise, or concession/adaptation are chosen and applied by project managers in practice. The findings can help project managers to proactively understand stakeholder performance, place emphasis on particular attributes and behaviors, and formulate appropriate schemes under different circumstances.     

A framework for strategic decision making and performance among Chinese managers

This study develops an integrative model that explains the relationship between Chinese culture, managers' strategic decision making (SDM) processes, and organizational performance. For the study 1200 participants were randomly selected from a business club's company register, resulting in 204 valid respondents. The results highlighted two significant SDM paths used by managers: (1) the cognitive-speed path, which suggested that Overseas Chinese managers (the Chinese who live outside of Mainland China) focus on the big picture, draw analogies from past experiences, and use extensive networks to reduce the duration of the decision process; and (2) the social-political path which shows that Overseas Chinese managers focus on collective interests, strive to maintain harmony, and to save face while using a collaborative style to handle conflict; this approach reduces dysfunctional political behavior, while reinforcing the decision team's focus on common goals. From these results we concluded that a speedier decision making process (based on intuition, experience, and networks) accompanied by the appropriate use of political behavior (that created harmony, through a hierarchical structure, during conflict management) in the Overseas Chinese managers' strategic decision making process could positively influence organizational performance.     

Evaluation of administrative and supervisory performance of the directors of Special Education Institutions according to the teachers

In this research, the criticism of the performance of the managers of the Institutions of Special Education by the teachers was investigated. In this context, the school principals in the teaching process; planning, organizing, decision making, coordination, evaluation and supervision were questioned about the behaviors of the school in the eyes of the teachers and the suggestions of the teachers. The research was conducted in the Special Education Institutions in Nicosia. In the sample, interview questions were asked regarding the productivity and application levels to 13 teachers in 8 schools. In the findings of the research, the level of implementation of the administrators who work in the Special Education Schools in their behaviors related to the management processes is quite good. Feedback has been received at such a level that managers can appreciate both bilateral relations and each stage of the management process. As a result of the research carried out, change and development are necessary, even though the Director of the Special Education Institutions is considered sufficient in terms of planning, decision making and coordination in bilateral relations and increasing in-service training for teachers and principals nowadays, and training for the awareness of teachers’ communication and democratic attitudes is necessary.

     

Industrial relations and the customer

This article examines the implications for industrial relations of the current enthusiasm for ‘customer care’. It does this by reviewing how the three main industrial relations actors; managers, government and trade unions, have responded to the customer service imperative and by considering some of the implications of a ‘customer focus’ for industrial relations theory.     

Municipal middle managers: psychosocial work environment in a gender-based division of labor

The purpose of the reported study was to explore how 245 municipal middle managers perceived their psychosocial and physical work environments, and to examine psychosomatic reactions and job satisfaction in departments engaged in different types of activity, also to compare male and female managers in these respects. The way in which psychosomatic reactions and job satisfaction were related to the psychosocial and physical work environments was also investigated. The results indicated a difference between departments depending on the type of activity. Departments concerned with care and education, i.e. care of the elderly, child care and schools showed a tendency to lower values for psychosocial work environment factors and more psychosomatic reactions than the departments geared more towards maintenance and production, i.e. street maintenance, the power plant department and the recreation office. In the departments concerned with children female managers were in a majority. In the street maintenance department, the recreation office and the power plant department, male managers predominated. Compared to the men, the women had a higher level of education, lower salaries, more reactions of a psychosomatic nature, lower job satisfaction and a less satisfying psychosocial work environment. The only department with an equal number of male and female managers was the schools department. Here there were no differences between men and women in the factors studied. Two partial correlations were computed in order to separate the importance of type of activity and sex to the work environment factors and outcome variables. This indicated that the type of activity was more important than biological sex. The gendering of work activities is therefore also discussed and further investigations are suggested.     

Using OWA aggregation technique in QFD: a case study in education in a textile engineering department

Quality Function Deployment (QFD) is a systematic approach that considers customer needs through design, production, marketing, and support stages. Customer needs are the main input for QFD, so voice of customer must be understood well and changes, innovations, and treatments must be held in this view. In QFD applications, determining the priorities of customer needs is a fairly important stage. This is mostly held by Analytic Hierarchy Process (AHP) a multicriteria decision making technique. Nonetheless, Ordered Weighted Averaging (OWA) is an aggregation technique mostly used in decision making for multicriteria decision problems. So, combining these two techniques will give a different viewpoint for prioritizing the customer needs in QFD applications. The aim of this study is to show the use of Ordered Weighted Averaging (OWA) aggregation technique in QFD applications. For this purpose a case study in Dokuz Eylül University Textile Engineering Department was held. It was aimed to support the efforts on increasing the education quality by determining the students’ needs and opinions using QFD with OWA.     

Management Ethics and Corporate Policy: A Cross-cultural Comparison

This paper reports the results of a cross-cultural empirical study that investigated differences in the clarity of corporate attitudes towards ethical 'grey areas' and their influences on managers' ethical decision making. The study encompassed managers in France, Germany, Britain, Spain and the USA working in over 200 companies operating in these countries. Comparisons are made at both individual manager level and at corporate level. At the former level significant differences are found among nationalities of managers themselves. For the latter, differences are found among companies according to the nationality of their home country rather than the host country. Despite identifying national differences in areas of gift giving and receiving, loyalty to company, loyalty to one's group, and reporting others' violations of corporate policy, the study presents evidence that clarity of corporate policy has little influence on managers' reported ethical decision making. The perceived behaviour of managers' colleagues is far more important in predicting attitudes towards decision making of managers across the nationalities surveyed. This has implications for the efficacy of the growing popularity of corporate codes across Europe. Companies should place more emphasis on intervening in peer dynamics rather than trying to legislate for managers' ethical conduct.     

Aqui No Se Habla Agencia.* An Examination of the Impact of Adverse Selection and Framing in Decision‐Making: a US/Mexico Comparison

US companies seeking cheaper labor or extraordinary returns have often seen foreign direct investment as a panacea. However, many of these companies founder on the horns of a control dilemma. While raw economic data such as labor rates prove to be true, productivity and decision‐making styles are so different that companies fail to maximize their investment returns. This situation is worsened as companies attempt to impose culturally inappropriate home country controls on their foreign investment. This study examines one of the potential sources of failure, escalation of commitment, which occurs when decision‐makers over‐commit incremental resources to failing investments without reasonable probability of recovery. This behavior has been widely documented in US domestic literature (see Whyte and Hook, 1997 , for a summary). However, there is also some evidence that such behavior is culturally bounded ( Chow et al., 1997; Sharp and Salter, 1997; Greer and Stephens, 2001 ). This study extends previous findings on cross‐cultural differences in decision‐making among managers by comparing the responses of managers in the USA and Mexico to an escalation of commitment exercise. The cross‐cultural validity of two US based theories, agency (adverse selection) and framing (prospect theory), is tested. The results indicate that at base Mexican managers were more risk seeking. However managers from the more individualistic USA were significantly more likely than Mexican managers to escalate in the presence of agency (adverse selection) based incentives. Negative framing among managers was universal in escalating commitment.     

Flexibility in Strategic Decision Making: Informational and Ideological Perspectives

Adaptation is a crucial challenge for organizations, and an important theme in the strategy and organization theory literature. We still have much to learn, however, about the strategic processes by which adaptation is achieved. In this paper we focus on a basic element in the adaptation process, i.e. flexibility within the strategic decision-making process. We concentrate on strategic decisions because these choices are the most important adaptations the firm makes. We suggest that the core of all organizational adaptation is a decision-making process. Unless the decision-making process itself is flexible, it is unlikely the organization can be flexible enough to adapt. We derive hypotheses concerning the factors that lead to flexibility (versus rigidity) from both information processing and ideological perspectives, and test them in a study involving 57 strategic decisions in 25 companies. Our results identify three contextual factors related to both perspectives -- including competitive threat, slack and uncertainty -- that are helpful in understanding flexibility in strategy decision making. While managers appear to be more flexible when decisions are uncertain, we found that in the very conditions where managers need the most flexibility (high competitive threat and low slack), they are least likely to be flexible.     

An Empirical Test of Cognitive Style and Strategic Decision Outcomes*

abstract We examine how cognitive style, as measured by the MBTI, affects strategic decision outcomes. Executives participated in a simulated strategic decision making environment that allowed controlled collection of decision outcomes, including manager decisiveness, decision quality, and perceived effectiveness. We found that iNtuiting/Thinking managers used their intuition to make cognitive leaps based on objective information to craft more decisions of higher quality than other managers. In contrast, Sensing/Feeling types used time to seek socially acceptable decisions, which led to the lowest number of decisions and the lowest perceived effectiveness of all. We found no effect on decisiveness or perceived effectiveness based on a manager's preference for Perceiving or Judging. However, we found that others perceived Extraverted managers as being more effective than Introverted managers when, in fact, the Extraverts were no more decisive than Introverts. Thus, cognitive style influences actual decision outcomes as well as how others perceive one's decision performance.     

Effects of work–family and family–work conflicts on flexible work arrangements demand: a gender role perspective

In recent years, a growing number of firms have adopted flexible work arrangements (FWAs) to help managers balance their work–family demands. Based on a sample of 1336 married managers in Korea, we found that work–family conflict increased the FWAs demand more for female managers than for male managers. When facing work–family conflict, the absence of family-supportive supervision increased the demand for FWAs, particularly among female managers. No such effect was found for family–work conflict. In addition, having a female supervisor led to an increased demand for FWAs from company managers. These results suggest that firms should pay close attention to gender difference and supervisory roles in predicting the demand for FWAs to alleviate work–family conflicts.     

Single‐loop project controls: Reigning paradigms or straitjackets?

This article reports on the results from an ongoing research program to study the role mental models play in project decision making. Project management belongs to the class of multiloop nonlinear feedback systems, but most managers do not see it that way. Our experimental results suggest that managers adopt simplistic single‐loop views of causality, ignore multiple feedback interactions, and are insensitive to nonlinearities. Specifically, the article examines single‐loop models of project planning and control, discusses their limitations, and proposes tools to address them.     

用模糊层次分析法确定QFD中消费者要求权重

质量功能配置(QualityFunctionDeployment,QFD),是能在产品开发及生产的各个阶段,将顾客要求转化为合理的技术要求的整体概念。在实施QFD的过程中,确定消费者的要求权重是一个关键而不可缺少的步骤。本文将模糊一致矩阵引入层次分析中,通过建立模糊一致矩阵来确定QFD中消费者要求权重。由于模糊一致矩阵更符合人们在决策过程中的心理特性,因此,它能提高确定消费者的要求权重的准确性。最后,用一个实例阐述了这种方法在QFD中确定消费者的要求权重中的应用。     

Factors Influencing a Manager's Decision to Discipline Employees for Refusal to Work with an HIV/AIDS Infected Coworker

This research investigates the influence of gender, fear of AIDS, and the likelihood that a manager will share AIDS-related health information about an HIV/AIDS infected coworker with subordinates on a manager's decision to discipline an employee for refusing to work with the HIV/AIDS infected coworker. Data was obtained using questionnaires administered to 194 managers employed in service, manufacturing, and government organizations. Both fear of AIDS and sharing AIDS-related health information exhibited a significant unique negative relationship with the decision to discipline. No significant unique relationship was found between gender and the decision to discipline. However, gender was found to moderate the relationship between fear of AIDS and the decision to discipline. There was a significant negative relationship between fear of AIDS and the decision to discipline among male but not among female managers. Study findings, implications, and suggestions for future research are discussed.     

Autonomy and teamwork in innovative projects

The use of teams that incorporate autonomy in their designs continues to be an important element of many organizations. However, prior research has emphasized projects with mostly routine tasks and has assumed that autonomy resides primarily with a team leader. We investigate how two aspects of team autonomy are related to teamwork quality, a multifaceted indicator of team collaboration (Hoegl & Gemuenden, 2001). Specifically, we hypothesize that team‐external influence over operational project decisions is negatively related to teamwork quality, while team‐internal equality of influence over project decisions is positively related to teamwork quality. Testing our hypotheses on responses from 430 team members and team leaders pertaining to 145 software development teams, results support both predictions. Acknowledging the possible benefits of certain types of external influence (e.g., constructive feedback), the findings demonstrate that team‐external managers of innovative projects should generally refrain from interfering in team‐internal operational decisions. Likewise, the study shows that all team members should share decision authority, recognizing that their contributions to team discussion and decision making may well differ given differences in experience and expertise. © 2006 Wiley Periodicals, Inc.     

Exploring the reshoring and insourcing decision making process: toward an agenda for future research

The topics of reshoring and insourcing have recently become more widely discussed among operations management and international business scholars and managers, as some firms are revoking their offshoring and outsourcing decisions. This research focuses on and clarifies the decision making processes related to the two distinct, yet closely related phenomena of reshoring and insourcing. It presents a conceptual framework of all theoretically possible reshoring and insourcing decisions, illustrated in its applicability by a review of the United States and German business press. Then four future research avenues are developed as part of an overall decision making framework together with an overview of specific research questions for this emergent field. Further research avenues include the need to differentiate between reshoring/insourcing as strategic direction or reaction to failure, studying organizational readiness in addition to decision drivers, improve coverage of the implementation stage and explore further contingency factors such as technological advancement as well as to focus on decision makers as the unit of analysis.