Placing the Effect? Gleaning Insights into the Relationship between Citizens’ Use of E-Government and Trust in Government

The effects of e-government on citizens’ trust in government are unclear. This study intends to address this lack of clarity by proposing a novel conceptual framework that can be used to explicate the processes tying e-government use to trust in government. This framework is centred upon citizens’ propensity to trust, perceptions of public sector performance, and trust in government. Citizens’ use of e-government is then argued to strengthen relationships in this framework. The validity of this framework is tested using data collected in 2012 from citizens of Seoul, South Korea. In general, the results offer partial support for the proposed framework. However, the strength of e-government’s influence decreases with more frequent use of information coming from government websites. Implications for effective practice are discussed.     

Service Quality,Administrative Process,and Citizens’ Evaluation of Local Government in the US

Abstract

It is often assumed that citizens evaluate government based on service quality or outcomes (such as safe neighbourhoods or good schools), but aspects of administrative process (such as fairness and respect) are also important. Using data from two US surveys, this study examines how service quality and administrative process influence citizens’ evaluations of government. Results indicate that service quality matters most to ratings of the community; in contrast, administrative process is the dominant driver of trust; and both quality and process have large effects on judgements about government’s overall job performance. Implications for public management research and practice are discussed.     

Citizens’ e-participation on agenda setting in local governance: Do individual social capital and e-participation management matter?

Although a growing body of literature has touted e-participation as a means of facilitating greater citizen participation in policy decision-making processes, little is known about the driving forces behind citizens’ use of e-participation. Based on a literature review of social capital and citizen participation, this study develops and tests a model proposing that three dimensions of social capital and three dimensions of citizen participation management should be positively associated with e-participation in agenda setting. Using data from a Korean e-participation survey conducted in 2009, we found that citizens tend to be more active e-participants when they have greater trust in government and are weakly tied to offline social groups. We also found that citizen participants’ perception of government responsiveness to their input can facilitate their e-participation. The study findings imply that local governments should pay more attention to the function of public trust in local government and provide quality feedback in response to citizen input. They should also be sensitive to how the social factors of e-participants can facilitate involvement in agenda setting.     

Citizens’ Entrepreneurial Role in Public Service Provision

Abstract

In public service provision, citizens are conventionally reactive, portrayed as ‘users’, ‘customers’, ‘co-producers’, or ‘participators.’ Occasionally, following dissatisfaction, citizens themselves proactively create alternative services, namely, entrepreneurial exit (EE). Laymen then become providers of previously governmental professional services. Drawing upon six EE manifestations, findings suggest that if the newly-introduced service gains social acceptance, existing provision may change in one of the three modes: (a) First-order incremental change, legitimization of EE as an alternative service provision; (b) Second-order participative change, increased public participation in service provision fostered by EE; and (c) Third-order reformative change, existing service provision is reformed to satisfy citizens’ demands.     

Trust in government and its effect on preferences for income redistribution and perceived tax burden

This paper explores how trust in government shared by neighbors is associated with individual preferences for income redistribution and individual perceptions regarding income tax burden. Using individual-level data from Japan, a nation with shared homogenous racial and cultural backgrounds, this paper controls for unobservable heterogeneity among Japan’s population, thus reducing estimation bias. Three measures for trust in government are used: “trust in ministries and government agencies”, “trust in diet members”, and “trust in members of municipal councils”. After controlling for individual characteristics, the key findings are: (1) people are more likely to express preferences for income redistribution when trust in government in their residential area is high; (2) people are more likely to perceive their tax burden as low when trust in government in their residential area is high; and (3) when the sample is divided into people with above average income and those with below average income, these results are only clearly observed for people with above average income and not those with below average income.     

The Role of Place Identity in Smart Card Adoption

Public administrations are launching smart cards for citizens’ identification and access to local public services. Despite being focused on citizens’ demands, there is a lack of acceptance of such initiatives. This study explores the key drivers of citizen adoption of smart cards and reveals that, in addition to utilitarian benefits, social processes, such as citizens’ identification with the city, affect individual adoption. The effect of place identity is moderated by citizens’ level of interdependence. The discussion highlights place branding and the support of local collectives as strategic governmental instruments for achieving a critical mass of smart card users.     

Conduct of Conduits: Engineering,Desire and Government through the Enclosure and Exposure of Urban Water

This article scrutinizes the relationship between governmental reform and infrastructural change in Singapore. Focusing on the role of engineers, it is argued that neoliberal decentralization has occurred through the physical reconfiguration of drainage. Neoliberalization is conceived as a localized technical response to a public health crisis resulting from infrastructural enclosure, which is orchestrated on and through the material‐ecological environment. A closed drainage system consisting of trapezoidal canals and concrete culverts had produced an ideal breeding environment for dengue‐carrying mosquitoes, undermining the state's centralized approach to water governance. This article reorients Michel Foucault's analytics of government around engineering and the ‘milieu’ to consider how drainage infrastructure was consequently opened up to an emerging civil society to relieve pressure on the state and allow greater public participation in the surveillance and management of canals, pipes and culverts. Alongside landscape architects, engineers would increasingly turn to naturalized waterways and open catchment policy to encourage citizens to form an affective bond with water and to inculcate principles of individual ownership and responsibility through physical contact. The article contends that with the proliferation of integrated resource management systems, governmental power is increasingly exercised through the liveliness as well as the fetishization of urban infrastructure.     

International rankings of government performance and source credibility for citizens: experiments about e-government rankings in the UK and the Netherlands

International organizations are an alternative to national governments as a source of information for citizens about governments’ performance. Experiments about high UK e-government performance reported in an international ranking find a United Nations (UN) source increases citizens’ perceptions of the truthfulness of reported performance and increases perceived high performance compared to national government reporting identical information. The UN source also has higher perceived honesty, helpfulness and knowledgeability. A replication experiment in the Netherlands generalizes the finding about perceived higher truthfulness. International sources boost the credibility of information about high performance, improving citizens’ perceptions of national governments.     

Comparing the Effects of E-Government and Social Media Use on Trust in Government: Evidence from Seoul,South Korea

This study examines how citizens’ use of government social media accounts and e-government websites relate to perceptions of government trustworthiness. We hypothesize that greater use of e-government websites for information by citizens is negatively associated with perceptions of government trustworthiness, whereas greater use of government social media accounts is positively associated with perceptions of government trustworthiness. We investigate these hypotheses using data from a 2012 sample of 1,100 Seoul citizens. In general, the findings offer support for our hypotheses yet also indicate that some dimensions of government trustworthiness are more intransigent than others. This paper concludes by discussing implications for theory and practice.     

Ethical Behavior and Regional Environments: The Effects of Culture, Values, and Trust

This article offers a theoretical framework and empirical analysis for explaining regional differences in the United States between culture, trust, and ethical behaviors in workplaces. Drawing on a branch of behavioral economics that uses “cultural cognition” to describe social factors influencing values and ethical decision making, we argue that an orientation toward a hierarchical or individualistic view of society erodes levels of generalized trust. A lack of generalized trust among citizens and workers is associated with employers’ illegal activity to impede union organizing activity, which we define as a violation of ethical standards. We tested our model at the US state level of analysis and found that trust mediates the relationship between social values of hierarchy and unfair labor practices. To conclude, we suggest connections between the theory and its implications for the impact of culture on a firm’s responses to workers’ exercise of their rights of collective action.     

Validating a theoretical model of citizens’ trust in tourism development

This research establishes the theoretical link between the development of tourism and citizens' trust. The research is grounded in political economy of state intervention in tourism and draws from social exchange theory to build the theoretical model. The latter incorporates variables such as trust, power, knowledge, and benefits and costs of tourism, which are central to any exchange process between social actors. The model distinguishes and proposes a theoretical relationship between domain specific political trust and generic political trust. The former refers to citizens' trust in local government in the specific context of tourism development while the latter refers to citizens' general level of trust in local government. The model is tested using data collected from residents of the metropolitan area of Naples, Italy. Results suggest that residents’ trust in local government in the specific context of tourism strongly influences their general level of trust, suggesting a spill-over effect of political trust. We demonstrated empirically that political trust in the context of tourism and the general trust in an institution are theoretically distinct concepts. The constructs we used to conceptualize tourism development has distinct influence on the two dimensions of political trust.     

The effects of police performance on agency trustworthiness and citizen participation

ABSTRACT

We examine the effect of performance information on citizens’ willingness to engage with government. We hypothesize that when performance information is positive, citizens perceive government as trustworthy, which increases proclivity for participation. To validate this framework, we conduct an experiment that tests the effect of police performance on citizens’ perceptions of police trustworthiness and intentions to participate in a neighbourhood watch programme. We find that information about police performance strongly affects perceptions of police trustworthiness. Yet, citizen decisions to participate in the community watch programme are more complex and can be triggered by either positive or negative police performance.     

Construction,dimension reduction and uncertainty analysis of an index of trust in public institutions

Research on social capital in general and trust in particular is markedly increased. The worldwide problem of low and decreasing levels of trust in many public institutions is greatly debated. This is a very important problem because the trust citizens have in public institutions may foster democratic practices and facilitate better provision of public services. Moreover, trust is a central element of social order and survival of any democratic regime: it affects institutional performance, wellbeing, economic development and crime reduction. Public institutions should pay very much attention to citizens’ trust in them and in particular when introducing reforms aiming at improving their functioning. Trust is difficult to be assessed due to its quite elusive meaning. An index of general trust in public institutions is proposed within the framework of composite indicators. It is shown how to reduce the dimension of the index by finding out the most and least important aspects of it. Uncertainty analysis is used to test whether dimension reduction results are robust or not with respect to plausible changes in variable values and variable transformations. An application to data from the European Social Survey is discussed. The results show the very important role of the trust in politicians and political parties in explaining the level of general trust in public institutions.     

公众对电子政务初始信任形成的影响因素研究

电子政务正逐渐为越来越多的公众所采纳。世界各国都开始重视电子政务的发展,政府大力推广电子政务最大的目标是更好的为公众服务,建设服务型政府。然而,公众很少使用电子政务。缺少信任被认为是造成使用率偏低的最重要的原因之一。本文在技术接受模型(TAM)和初始信任的理论基础之上,讨论了网络信任和政府信任这两大宏观因素对构建电子政务初始信任的作用原理。本文以政府门户网站为研究对象展开研究,希望能为政府推广电子政务提供决策参考。     

Hybrid Forms Of Accountability: Citizen engagement in institutions of public-sector oversight in India

The public sector institutions which are responsible for monitoring government performance are not normally open to citizen participation. Yet there is widespread dissatisfaction with the capacities of states to exercise self-restraining functions effectively, and a growing interest amongst citizens to inform, monitor, or participate directly in the workings of these oversight institutions. This paper examines two citizen-initiated efforts in India to engage with public sector oversight functions. In one case, citizens attempted to engage with administrative accountability institutions (monitoring efficiency and quality in the food subsidy system), and in the second, citizens challenged official auditing systems in local government by producing parallel accounts of local spending which contradicted official versions. Both cases involved citizens breaking away from the ‘vertical’ channels of accountability traditionally open to civil society (lobbying, voting), and insinuating themselves to previously closed ‘horizontal’ accountability functions (the state's internal procedures for administrative review or financial auditing). We argue that for such ‘hybrid’ forms of accountability to be effective, it is important that citizens be given legal standing within institutions of public sector oversight, a continuous presence within the oversight agency's work, structured access to official documentary information, including spending records, and the right to issue dissenting perspectives directly to legislative bodies.     

Twitter’s daily happiness sentiment,economic policy uncertainty,and stock index fluctuations

This research applies quantile Granger causality and impulse-response analyses to evaluate the causal linkages among Twitter’s daily happiness sentiment, economic policy uncertainty (EPU), and S&P 500 indices across the U.S. stock market cycles. We present notable evidence of bi-directional causality among cyclical components of Twitter’s daily happiness sentiment, economic policy uncertainty, and S&P 500 indices for most quantiles. The causal linkage of Twitter’s daily happiness sentiment and S&P 500 indices identified in this study reconciles the so-called Easterlin Paradox and Easterlin Illusion arguments from previous studies on income-happiness relationship. Moreover, given a high (low) EPU level, the positive (negative) impulse-response effects between the Twitter’s daily happiness sentiment and the S&P 500 indices are justified during a stock market bust cycle, but the signs of these correlations change to negative (positive) during a stock market boom cycle. These findings imply that investors’ hedging strategies can be linked to the surveillance of the Twitter’s daily happiness sentiment index.     

城市绅士化进程中的公民住宅权保障

城市绅士化带来的住区隔离和贫困集中已经成为阻碍城市外来人员和低收入市民群体实现住宅权的重要因素。从国内外城市发展的经验看,绅士化现象是政府住宅与城市规划相关法律及政策实施的结果。针对城市绅士化过程中涌现的社会问题,特别是其对低收入居民住宅权的负面影响,应树立住宅权保障的理念,防范和限制政府权力对公民住宅权的侵犯,进一步明确和强化政府保障公民住宅权的责权,在普遍、和谐和包容的城市绅士化进程中保障和促进各个阶层公民住宅权的实现。     

基于三个维度的政府管理人才流出行为及原因剖析

政府管理人才的流出行为有开除、退休、辞退、辞职等方式,本文主要研究政府管理人才的自愿流出问题,重点就是主动辞职问题。从社会、政府、个人三个维度对政府管理人才自愿流出行为具体原因的分析,说明政府管理人才为何要离开政府部门。     

Autonomy,accountability, and ambiguity in arm’s-length meta-governance: the case of NHS England

ABSTRACT

Meta-governance involves orchestrating the ‘rules of the game’ in public management. Arm’s-length bodies are particularly important vehicles for this. We consider the case of an arm’s-length body (NHS England) created to oversee the English NHS’ day-to-day operation, and remove ‘political interference’. Although mandated by the Department of Health it has increasingly operated as policy-maker, developing policies in tension with existing legislation, while Ministers have faded from public-facing accounts of service operation. This suggests NHS England operates as a meta-governor, insulating government whilst pursuing its own agenda, and raises crucial questions about governmental accountability whilst simultaneously making answers harder to obtain.