The Meaning of Balanced Scorecards in the Health Care Organisation

This study investigates the introduction of balanced scorecards in a health care organisation. It analyses a top-down control system, built on measurement, in a medical professional context, where attempts at implementing systematic performance auditing are expected to meet resistance. The study shows, however, that balanced scorecards, redesigned by medical professionals and used in a dialogue about service activities and finances, are regarded attractive successors to criticised financial control systems. In the light of the markets, hierarchies and clans perspective, developed by Ouchi, this popularity becomes comprehensible. Balanced scorecards are seen to reduce both the ambiguity of performance evaluation and the goal in-congruence between parties in the organisation.     

LINKING COMPREHENSIVE PERFORMANCE ASSESSMENT TO THE BALANCED SCORECARD: EVIDENCE FROM HERTFORDSHIRE COUNTY COUNCIL

Over the course of the last twenty years there has been a growing academic interest in performance management, particularly in respect of the evolution of new techniques and their resulting impact. One important theoretical development has been the emergence of multidimensional performance measurement models that are potentially applicable within the public sector. Empirically, academic researchers are increasingly supporting the use of such models as a way of improving public sector management and the effectiveness of service provision ( Mayston, 1985 ; Pollitt, 1986 ; Bates and Brignall, 1993 ; and Massey, 1999 ). This paper seeks to add to the literature by using both theoretical and empirical evidence to argue that CPA, the external inspection tool used by the Audit Commission to evaluate local authority performance management, is a version of the Balanced Scorecard which, when adapted for internal use, may have beneficial effects. After demonstrating the parallels between the CPA framework and Kaplan and Norton's public sector Balanced Scorecard (BSC), we use a case study of the BSC based performance management system in Hertfordshire County Council to demonstrate the empirical linkages between a local scorecard and CPA. We conclude that CPA is based upon the BSC and has the potential to serve as a springboard for the evolution of local authority performance management systems.     

基于平衡计分卡的会计师事务所绩效评价问题研究

企业绩效评价问题是任何一个经济体系中的核心问题,会计师事务所作为智力密集型企业在绩效评价方面面临很多问题。本文在阐释会计师事务所绩效评价现状的基础上,提出将目前在国外广泛应用的平衡记分卡应用于会计师事务所的绩效评价,并围绕这一问题进行进一步分析和说明。     

以平衡计分卡为基础构建商业银行业绩评价的非财务指标

随着国内商业银行之间以及与外资银行的竞争日益加剧,我国商业银行原有的业绩评价体系已经不适应新的形势.平衡计分卡认为,业绩评价应以顾客、内部经营及学习与创新等非财务指标来补充财务指标,并针对各个方面的业绩目标,设计出相应的计量指标,以便系统、全面、迅速地反映企业的整体运营情况,为企业管理服务.本文以平衡计分卡为基础,分析了我国商业银行业绩评价体系的发展沿革及现状,指出了我国商业银行业绩评价注重财务评价而忽视非财务评价的问题,借鉴西方商业银行使用平衡计分卡的先进经验,从顾客、员工、组织、内部经营、创新等方面构建了商业银行业绩评价的非财务指标体系.     

Performance management: a framework for management control systems research

This paper proposes a framework for analysing the operation of management control systems structured around five central issues. These issues relate to objectives, strategies and plans for their attainment, target-setting, incentive and reward structures and information feedback loops. Their central focus is on the management of organizational performance. Because the framework has been inductively developed, its application is `tested' against three major systems of organizational control, namely budgeting, economic value added and the balanced scorecard. In each case, neglected areas of development are exposed and fruitful topics for research identified. It is believed that the framework can usefully be developed further by its use in analysing other instances of management control systems practice, and that case-based, longitudinal studies provide the best route to this end.     

保险公司业绩评价:从财务绩效到战略执行

企业业绩评价模式大致经历了财务导向模式、经济价值(内含价值)导向模式和战略执行(平衡计分)评价模式的演变,本文通过对以上三种模式的在保险公司运用的研究,分析了不同评价模式的在保险公司应用的演进脉络与评价重点,提出了按评价目标需求出发的整合评价模式是最佳业绩评价实践的观点.     

Examining the process of performance measurement system design and implementation in two Italian public service organizations

In the last two decades, the adoption of new public management (NPM) practices in the public sector has increased as public sector organizations seek to improve efficiency, effectiveness and public accountability. We present case study findings of a NPM initiative to implement balanced scorecard (BSC) performance measurement systems in two Italian public sector organizations. This study considers the question of whether the BSC development process can be effectively translated into the public sector context. Our findings highlight the importance of aligning the development of performance management systems with a greater understanding of the internal and external environment of public sector organizations. Our results further emphasize the significant role of emergent stakeholders and management culture for the success of NPM performance management initiatives.     

A Portfolio's Country Exposure Management: The Case of Latin American Mutual Funds

This study empirically examines the forecasting ability and performance of Latin American fund managers by evaluating changes in portfolio country exposure. It employs a methodology based on attribution returns. An attribution return is defined as the difference between the actual monthly fund return and the return that would have been generated by the previous month portfolio's country exposure. The study finds three major results. In the aggregate, Latin American fund managers demonstrate forecasting ability as evidenced by a positive and statistically significant attribution return. The fund managers outperform a regional benchmark when measured with Jensen's alpha, and the attribution return is positively correlated with alpha. Attribution returns are mostly negative during periods of financial instability in the region.     

Linking environmental uncertainty to non-financial performance measures and performance: a research note

Several previous research studies have reported mixed results concerning the direct association between non-financial performance measures and performance. The presence of environmental uncertainty on this relationship has not been established. This paper makes a contribution to this area by proposing that it is in conditions of environmental uncertainty that non-financial measures are most useful in improving organizational performance. It analyses empirical data from a sample of New Zealand manufacturing organizations to test the hypothesis that non-financial measures of performance would lead to improved organizational performance under conditions of increased environmental uncertainty. Multiple regression analysis of the data suggests that performance should be a declining function of the size of the ‘mismatch’ between an organization's environment and use of the different combinations of non-financial performance measures. Further, the paper concludes that prior mixed results may be attributed to the omission of environmental uncertainty.     

Factors influencing the role of management accounting in the development of performance measures within organizational change programs

Many companies are undergoing organizational changes encompassing innovative approaches to organizing production processes, restructuring work practices and developing new planning and control mechanisms. This paper explores the role that management accounting played in the development of performance measurement systems within five organizations implementing change programs. The major case study is of a large manufacturing firm undertaking changes which included the development of team structures, the adoption of a customer-focused strategy and the implementation of new performance measurement systems. In this company, a lack of integration of operational performance measures with strategic priorities contributed to poor integration of team activities with overall strategy. The paper proposes five interrelated factors that may help explain the extent to which management accountants contribute to the development of integrated performance measures and change programs. Case evidence drawn from a further four firms is presented to provide some validation of conclusions drawn from the primary case study.     

中国企业的员工福利(英文)

在西方国家,员工福利问题日渐成为人力资源管理中的核心问题。众多研究表明,员工福利对于有效管理至关重要,因为它对员工的表现和组织行为有重要影响。这篇论文的目的在于从积极和消极方面分析影响员工福利的因素,并且给予恰当的建议来提高中国员工身体心理和社会环境福利     

The Cult of Modernity

This article examines Strategic Performance Management Systems oftenintroduced as a key component of New Public Management. In doing so, it identifies some of the common and long-standing difficulties identified with the introduction and use of performance measures. The article then questions why such management systems are consistently advocated given some of the apparently serious dysfunctions that their introduction and use can engender. It concludes that these systems reflect a deeper attachment to what has been characterised as Enlightenment thinking, and that an archaeology of this style of thought is a necessary pre-requisite for understanding models of management that are promulgated.